Update processes are occupied fully by one user ID

Dears,
The update processes are occupied fully in two SAP Instances by one user ID, this happened for the second time due to the same user and same transaction,
it caused some IDOC generated very very slowly,
actually there are still some free update processes in the other two instances, but why IDOC processing update cannot assign to the free update processes?
Thanks,
Michael

Hi Divyanshu,
There is no any deadlocks in this system when issue happened.
only two dialog instance's update were all occupied by the same user and same transaction.
Users replied he just do the same operation as normal.
Abaper also analized the trace log and think it's normal.
But now almost everyday some user's transaction will occupied many update work processes,
then it will cause other user's update request always waitting in the system, it impacted seriously for other update business, the system's running speed is also normal when one user's transaction occupied many update work processes and running about 1 hours.
So what any other logs can we checked for this issue ?
Thanks,
Michael

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