Updated reports saved to shared directory not updating for users.

We are using Crystal Reports XI to generate reports based upon our application (EZ-CAP).  When we update a report, and save it to our shared report folder on the server, the users "see" only the original report when the open it in Crystal Reports.  This behaviour persists even if they reboot their systems. We see this by looking at the timestamp in the Open dialog, which is not the current date/time.  The data is not refreshed, either.
However, if the users close Crystal Reports and manually "find" the report by browsing the reports folder, when they next open Crystal Reports, the "new" file is available.
We suspect the reports are being cached inside Crystal Reports, but don't know how or why.  We are not using the Repository at this time.
Any insight will be appreciated.

Hi Vickie,
When your user browse for the new file, are they following the same netowkr path as the Open FIles in Crystal?  Is it possible the folder the reports are saved to may be mapped to a duplicate folder somewhere else on the network? 
That's a dumb response but I've run across that situation before. 
The reports are saved with .rpt extensions and no spaces?  Since Crystal's Common Dialog is looking for files with that extension. 
In the File Open, if you change the Files of Type to All Files, do your users see the new reports?
Good luck,
Brian
Edited by: Brian Dong on Feb 2, 2009 11:57 PM

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