Upgrade or refund - Unsatisfied customer

Hi
Really very very poor and not a valid service you guys are providing to a premium customer
even i sent mails i not got a simple mail replay
and you guys are playing with customer, and in the customer care center ( person name :subin) not at all a person to know who to talk to customer , and he not able to answer any questions
let me explain my case again, let see atleast now any from Sony head will contact me
I register a case on Jan12 th, regarding facing multiple issue on my Sony Xperia ZR, i request for Upgrade model, by request been taken
and still it been not solved ,its suppose to be solved on Feb month, after i had multiple followup call to Subin, Salem service center and the customer care
last monday i got the call saying that my request is been approved and i will need to pay around 5k DD amount, since the salem service center also subin not assure about the address,the told the will confirm be at last tuesday
but the not call me or attend my call on tuedays, after multiple times tried when the pick the call on yest ,the telling all suddenly my request is reject, what is this, who can i beleive the talking diff. on diff times this is what a service to providing
one more point, i already service one time same mobile ,after assuring 100% no pbm will come to my mobile, within few weeks after the service provided i am facing same list of problem ,that the reason why i am asking for the upgrade model if you guys not providing the upgrade model atleast refund by amount
i am ready to legal, i have all record saying the request is approved, also you guys wasted around 2 months of time
i also called multiple times to Head customer care throught toll frree number to the Senior managar Name: Jiten,deepak
guys help me out to sort my issue, subin and other ppls telling not a clear answer also the not a person giving valid answer, the only assured the approved request and now the playing
On Wed, Feb 18, 2015 at 9:49 AM, Syed Abuthahir O.M <> wrote:
#Remainder Three
As you guys promised will replay yesterday ,no replay i got
what a poor and worst service you guys providing, i spoke to customer care head executive Jiten ,today is the last day dead line you guys are giving let see
Still there is no replay from service head when i connect the religion customer care center
Wake up guys,.
On Mon, Feb 16, 2015 at 4:00 PM, Syed Abuthahir O.M <> wrote:
#Remainder Two
Still there is no replay from service head when i connect the religion customer care center
Wake up guys,.
On Sat, Feb 14, 2015 at 7:55 PM, Syed Abuthahir O.M <> wrote:
#Remainder One
Still there is no replay from service head when i connect the religion customer care center
On Fri, Feb 13, 2015 at 10:31 AM, Syed Abuthahir O.M <> wrote:
Hi All,
Sorry to say really ya worst very poor service from the sony, dont even tell you guys are lead in market and also have having very good customer service, you guys really very poor in it
really very very worst service you guys are providing ,for a processing a request of the you guys are taking a month around, it been covered a amount of warranty period itself
what a poor service you guys are providing, when i call customer service first level guys dont know how to answer the providing to manager and even manager dont know who to answer and give proper replay,i have made multiple call regarding enquiry regarding the JOB ID, if you guys want i will forward all the customer call ,i have recorded all the poor conversion your customer service guys did
even for the mails no replay , that too even a service head too not replaying , check with the email id ,list of mails i sent and no replay you are did for that
also some heads in customer care the too giving false dates the problem will be retified and the not at all replaying to my call, i called multiple times for the head customer care HE IS TELLING TMRW WILL BE SOLVED WILL ISSUE THE UPGRADE MODEL,BUT I CALL HE NOT PICKING AND NO REPLAY CALL TOO, and if he pick he is telling sry need 1 or 2 days, after if i call 1 or 2 days back again he is asking 1 more week this is service you guys are providing
VERY VERY POOR AND WORST SERVICE FROM SONY
I BEEN A PREMIUM A CUSTOMER , INVEST MORE THAN 3.5 LAKHS ON SONY PRT, EVEN 2 WEEKS BACK I BOUGHT A SECOND SONY TV AROUND COST 40K
TOTALLY I BEEN USING 5 SONY MOBILE
BASED ON MY POOR EXPERIENCE WITH SONY I COMPLETELY LOST THE FAITH ON YOUR PRODUCT,THINKING NOT TO BUY ANY MORE PRODUCT ,IF YOU GUYS NOT SOLVED MY PROBLEM
GO AND CHECK IN MARKET ,HOW OTHER COMPANIES ARE GIVING SERVICE TO CUSTOMER
I HAVE COMPLETE RECORD OF CASE, ALL THE CALL,EMAILS, VISIT TO CUSTOMER CARE ETC
I CANT WAIT ANY MORE IT BEEN MORE THAN 1 MONTH, I NEED A UPGRADE MODEL PROCESSED WITHIN TODAY
On Mon, Jan 12, 2015 at 2:29 PM, Syed Abuthahir O.M <> wrote:
Hi
I bought three mobile phone of same model Sony Xperia ZR
regarding the mobile problem Job ID : W115011201805, Date of Purchase 15/6/2014
From the day one facing following huge list of problem,facing same problem in all three handset.it's really very bad quality you guys been build for this model.as I been a privileged customer it's really creating very bad impression
Problems are:
> Even when volume of phone is very high,Mobile speaker volume is very very less( Ear Speaker audio very very low) ,when I receive the call or dial a call , volume of recipient is really very less.I can't hear properly basic feature of mobile phone itself not working due to this problem I even can't able to speak in the mobile.
> NFC is not working at any time
> Bluetooth is not work at many time
> Battery Performance bad
> And mobile too hanging intermediately at so many instance
I even checked in Sony official site and also in the market regarding xperia ZR same list of problem is reported
It's better you peoples give me the amount back or else get me a upgrade model I am ready to difference amount too. i dont want again this piece of the mobile to be serviced. Few months back i even given for service of the first mobile xperia ZR which i purchase ,there too after the service still the same list of problem is repeating ( NFC is not working at any time,Bluetooth is not working) ,regarding the previous service Job ID : W114090201359, date of purchase of first mobile : 3/8/2014 ,IMEI :, and IMEI of third mobile : )
So company like iPhone if a model had problem the giving upgraded model to Customer
As a top companies this want you guys creating problem to customer. And you guys are bringing product without doing even a proper quality check very shame to say this, even a basic phone requirement is not working
If you guys are not replaced my mobile. I try almost all my affect to recall this model itself from market by legally and through all social networking site with full valid problems which all of three mobile handset facing
Try to get me a upgrade model .facing huge problem I can't bare this model anymore
May this request processed I don't want to go any legal formalities
Kindly consider this Job ID: W115011201805 and request to replace the Xperia ZR and get me a Upgrade model

I'm sorry to hear that but Contact your local Xperia care
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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HT201318 how do I cancel an upgrade for refund within 15 days?

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Hi there gayneln,
You may find the information in the article below helpful.
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Solved!
Go to Solution.

Just awesome, they didnt call back. I called them (Lenovo Service Center) and another guy took (third time third person).
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Second time the ppl from where i bought the netbook went and did the same is what he is telling as there is no caseID.
These ppl are removing the memory stick without lodging a complaint, isn't this illegal? That too ppl in Lenovo only.
Someone better address this case carefully treating this as high priority!!

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Another unsatisfied customer

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I have just one question I would like someone from BT to ponder. Why would I enter into any sort of contractual agreement with a firm that has consistently failed so spectacularly. I only started to keep the re boot log as failure was so frequent. The answer to the question should be obvious.
I have been a BT customer for ten years or more, after this I honestly don't see a day where I will ever return.I can not see that Sky or Virgin could ever be this bad.

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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I have paid activated but it wont work=just tells me to upgrade. Refund m oney $24.99 immediatrely

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Hi hnelson626,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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