Upgrade to Infinity and get reduced wireless recep...

My upgrade from the usual broadband to BT Infinity has not gone well. A call to initially arrange was easy with a mutually convenient date chosen. I then receive a text and email confirming a different date. I also receive an email confirming my move to Infinity but showing an old address from 3 years ago in a different county. I have to telephone BT to sort it out.
On the new date an engineer calls, but the router that should have arrived in the post to me has not. The engineer has run out of spares so has to try to get one from a colleague. She will have to go away and come back this afternoon.
The engineer calls with the router and completes all the fitting. It works fine and I log on to the wireless, in the same room as the router, whilst the engineer is present. All seems fine and the engineer leaves.
I then find that the intended improvement by upgrading has not worked, in fact it's much worse! Although I can obviously get wireless in the same room as the router, the intended improved wireless reception in the house is far worse and in some rooms non at all.
I call BT the following day to request the engineer to come back. I'm told that I will have to pay for that. I had signed the form so it's down to me. I hadn't signed anything, but even if I had, what a terrible attitude. I can't believe my ears. The installation upgrade is not working properly and I have to pay to rectify it?! There is no movement on this and I'm fuming. What has happened to the old BT where customer service was part of the service?
So I upgrade to BT Infinity, the wireless is rubbish and I've got a worse service than the old cheaper one and BT refuse to come and fix it unless I pay for it. This is not good!! Please help.

This page may help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
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