Upgrading 500-100a to windows 8.1

Hi
Been trying for almost a week to upgrade my 2 WEEK OLD Hp 500-100a to windows 8.1
Ran the compatability assistant, and it identified no problems to upgrade.
Have tried at least once per day, but it stalls on reload and I get the blue 'frown face error page' and then a restart, followed by it resoring the previous version of windows.
The error message numbers are:
OXC1900101 and OX40017
Personally, I can believe that a 2 week old PC would not have it pre installed, and there isn't a fix for it.
The Ralink WIFI has been removed, still the same issue.

Hi Metro09,
Welcome to the HP Forums!
I have read your post on attempting to upgrade your desktop to Windows 8.1 without success, and I would be happy to assist you!
To begin, I recommend refreshing your computer to its earliest state. To do this, please follow this document on How to refresh, reset, or restore your PC. Once this is complete, please perform all of the important Windows Updates. This should help get your computer ready for the 8.1 update.
The next step I suggest will be to run the Windows 8.1 Update Troubleshooter, as this will identify some of the problems that might be preventing you from updating to Windows 8.1.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Have a great weekend!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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This question was solved.
View Solution.

Hi Steve,
Only connect one active video cable to the monitor and do not use any adapters.
Use a flashlight and examine the DVI connector on the monitor. Which DVI type is it?
Some of the older HP monitors have DVI issues so you might want to check with HP Support and see if you have one of those models.
An older post a long time back indicated that audio also had to be feed to the monitor (claimed by a poster). If this is indeed true then it's a monitor design flaw. So, you could use a native HDMI cable and test out that claim.
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