Upgrading from CS3 to CS5 issues
I work at a medium size College on a pretty small team, 1 editor/writer, 1 communications coordinator, and 1 designer (me). I've been using InDesign (ID) for 5 years now and we added on the InCopy (IC) workflow a few years ago with CS3 (both of us then had CS3). The editor and I just recently upgraded from CS3 to CS5 and we've hit a snag. I opened a project, the Academic Catalog in fact, in CS5 that we began in CS3 which we were almost finished with and when I tried to check out a story I got this error.
"This story needs to be converted to "InCopy Document" format in order to edit it."
The editor got the same message in IC. So I thought maybe files created by CS3 for IC don't work with CS5 so I decided to try to unlink the INCX files in ID and relink. Sure enough it created a new ICML file which the editor was able to open, edit, and save in IC. And I thought I had my problem solved until I opened the file in ID; when I tried to update the linked file ID crashed. I've tried unsuccessfully to get the updated stories from IC to update in ID w/o crashing. I've restarted the computer; it is Windows afterall. I've run 'Updates' in both our programs, and it says there are none. I've tried tossing the ID and ICML file; fortuanalty I was smart enough to do all this with a copy of the orginal CS3 file. I followed all my above steps a second time and it's still crashing. I'm not sure what to do at this point. Does anyone have any ideas? Is there a known issue like this?
btw, we're both running Windows Vista and both in CS5 (7.0).
AM
I might just have to go back to CS3 to finish this project up—fortunatly I foresaw an issue like this and kept CS3 installed. That will most likely solve the problem with this project, provided it too does not crash. And that is my concern for future 'new' projects in CS5, are those going to crash too? I think I'll do some testing with my editor.
Bob,
What type of additional info would help?
Thanks,
Colleen
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Can't find this info anywhere... Can I upgrade from CS3 to CS5 or CS5.5?
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Upgrading from CS3 to CS5.5 Design Premium??
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More good news for you. Starting today if you buy CS5.5 you get a free upgrade to CS6 when it ships.
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I purchased Photoshop CS5 upgrade. When I enter the CS3 serial number (Adobe CS 3 Design Standard) I receive the notice that the serial number is valid, but a qualifying product cannot be found on my computer. Why is the upgrade not able to find my CS3 copy?
Thank you for your reply, Jeff. I did enter the CS5 serial number, and when prompted entered CS3, as my original, (the updating product) followed by that serial number. It was at that point I received the message that the serial number was valid, but a qualifying product cannot be found on my computer. I have read elsewhere that one cannot upgrade from a suite to an application. Have I made a 'financial error' and purchased the wrong product? Sue
Date: Sat, 25 Feb 2012 16:43:19 -0700
From: [email protected]
To: [email protected]
Subject: upgrading from CS3 to CS5
Re: upgrading from CS3 to CS5
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You would first be entering the Photoshop CS5 serial number followed by your eligible product. If the serial number is valid then it should not be also searching for a qualifying product.
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Upgrading from cs3 to cs5 ext.
hello,
dec 20/2010 the adobe site had a sale on, i upgraded from cs3 to cs5 ext. i have deactivated it on the laptop that i have been using it on and want to install it on my xps710
The only problem is that when i try to activate cs5ext the dropdown menue to select the serial number that i want to use for the cs3 is not an option, any suggestions will be greatly appreciated.
Jim
P.S, i dont remember the process that the adobe support walked me through when i installed it on my laptop, something to do w/ selecting "trial version", then something else, i cant remember.Wasn't able to quite figure your problem, but see if this doc helps you: http://kb2.adobe.com/cps/100/1008779.html
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Upgrade from CS3 to CS5 on Mac
Our company just purchased CS5 and we were told that we should be able to upgrade from CS3 (we never got CS4). The box we received states it's an upgrade from CS4, but when we asked adobe, they said it should install. No such luck. Should we have received a different version or is there something we're supposed to do differently?
You most certainly should have. The upgrade from CS4 is (assuming Design Premium) is $200 less than the upgrade from CS2/CS3.
If you purchased directly from Adobe call them and get it straightend out.
Bob -
Question: Upgrade from CS3 to CS5 with license from diff country
Hi all,
I'm thinking of upgrading my CS3 to CS5, but the CS3 license is bought from another country. So am I able to upgrade my CS3 to CS5 where CS3 is purchase in Asia Pacific and CS5 is purchase in US?
Hope can get answer soon, I'm urgently need to upgrade it but I dont want to purchase upgrade that wont work.
Thanks!
-- SUPlease contact Adobe Customer Support directly by phone. This is a User-to-User forum and no one here is qualified to authoritatively answer your question.
- Dov -
Hi, this is my first post here. I just successfully installed CS5. It was an upgrade from CS3 Extended. I notice that CS3 is still on my drive and would like to remove it to free up hard drive space. Should I insert the CS3 disc and look for a uninstaller or just drag all the CS3 items to the trash? I am a little hesitant to use the uninstaller route because I am afraid that it may remove something that CS5 needs. Any ideas?
jmbrietI assume you already have the upgrade license working and are not seeing prompts for CS3 serial numbers. If so, it is safer to use the CS3 uninstaller, if any. Keeping a restore image before doing that is safer still
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Upgrading from CS3 to CS5 and changing PC
I have CS3 Web premium running on Windows XP machine. I want to migrate to CS5 but also to migrate the desktop to Windows 7. Will I have to first re-install CS3 on the re-built machine and then upgrade to CS5 or is it just a case of deactivating CS3, installing CS5 and activating the new copy?
No, you don't have to install CS3 to use the CS5 upgrade. Have the disks and serial numbers handy.
If you're removing CS3 from another PC then deactivate it first.
Finally, if there's any chance you'll need CS3, then install it on the new Win 7 machine. It will run just fine.
I have CS3, CS4 and several CS5 apps all running quite nicely on Win 7 Ultimate 64 bit.
Bob -
Can I upgrade from CS3 to CS5?
I have a Design Standard CS3 version and am interested in
upgrading to CS5, but am not sure if that is supported.Which is it? CS4 or CS3?
It's a different upgrade. Here's a link to CS2/CS3 to CS5: http://amzn.to/cBEcS1
Bob -
Licence upgrade from CS3 to CS5
Is it ok to buy a box upgrade frm Photoshop CS3
to CS5 and install if the CS3 version is a Volume
License?Thanks!
That you can't sell them I know. But if a company for some reason descides to not continue within the volume licensing program. Those licenses freezes and can't be upgraded any more? -
Upgrading from CS3 to CS5. Issues with old file.
I design a monthly publication, which is always started from a InDesign template. This template was originally created in CS3 and all Incopy links were created using CS3 as well.
We updated to CS5 today and now we are unable to log into those stories. Here's the error message:
"this story needs to be converted to "InCopy Document" format in order to edit it."
Should I just unlink everything and create new InCopy Documents or is there a quick way to fix this?
Thanks!I don't know, I think it's pretty quick.
Open the file in CS3.
Select all the stories in the Assignments panel (Shift-click to get them all). - 10 seconds
Click the Unlink icon (trash can) at the bottom of the panel. - 1 second
Close the file in CS3, doing a Save As w/another name if you want. - 5 seconds
Open the CS3 file in CS5. Save it, or Save As. - 20-30 seconds (depends on how big)
(Personally, at this point, even if I wasn't using InCopy, I would always export to IDML and then reopen it in ID CS5, saving the Untitled document with another name, since you're skipping a couple versions. But it's not necessary. If you do it, add another minute).
Choose Edit > InCopy > Export All Stories, 10-20 seconds, depending on how many it has to export.
The end. That's about 2 minutes, yes?
AM -
Upgrade from CS3 to CS5 - won't accept my CS3 serial number
I own a copy of Fireworks CS3, and I purchased an upgrade copy of CS5 for my new Windows 7 computer. When I go to upgrade and enter the serial number (checked very carefully) from my CS3 package, the system says the number isn't valid. Not sure what to do. . . Any suggestions would be appreciated.
Thanks.
DanaWell, as you might have guessed, this was user error. Sorry. Just in a rush and not paying attention.
Dana -
Help convince boss to upgrade from CS3 to CS5
I could use some help or ideas to help me convince the bosses that we should really upgrade to CS5.
There would be at least 6 of us and that would be a chunk of change but I think it is needed.
We would like to show our customers that we are knowledgable with new technology, especially on our website and internal site.
A couple of ideas to get my head going about it would be greatly appreciated!That sounds like a pretty weak reason to me. How would upgrading your non-web savvy InDesign enable you to show knowledge on your website? How would any changes on your intranet show customers, well, anything?
To make the case for the upgrade you need to demonstrate that the added features are beneficial. This depends entirely on what you are doing now with InDesign and how efficient and effective you are with the existing features. I know many organizations that would not benefit from this upgrade because the majority of their staff are only trained to do limited tasks, such as produce or edit a narrow list of documents. More features would either be ignored or add confusion.
If, however, you and your coworkers are power users, or close to it, and if you can show that the added features will improve your productivity and efficiency, then you’ll have made your case.
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