Upgrading instance to PL 10 on Web Tools - causes Unhandled Exception Error

Help - trying to do an upgrade to an existing PL 08 Web Tools live site on a hosted Web Server.
When I run the installer and as to do an upgrade to an existing instance, I hit the finish (or really start) button and I get this unhandled exception error
Any ideas???? Thanks
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
Exception Text **************
System.IO.FileLoadException: Could not load file or assembly 'NetPoint.API, Version=2007.0.630.10, Culture=neutral, PublicKeyToken=d935c97cd97f6431' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'NetPoint.API, Version=2007.0.630.10, Culture=neutral, PublicKeyToken=d935c97cd97f6431'
   at Installer.Workers.BackupDBWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
Installer
    Assembly Version: 2007.0.630.10
    Win32 Version: 2007.0.630.10
    CodeBase: file:///C:/Program%20Files/SAP/SAP%20Business%20One%20Web%20Tools/Installer/Installer.exe
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
System.ServiceProcess
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example:
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

In all likelihood, the dlls are not being replaced because they are in use, and the installer is trying to load the old version which did not get replaced.
You can try manually turning off the synch service and messaging service. Also, make sure the synch manager is not running.
Then uninstall. 
Check the installer and synchmanager directoriesw in your C:\Program Files\SAP\SAP Business One Web Tools folder (or where ever it was installed) to make sure all .dll and .exe files have been removed.  If not, something is probably still open an using them.
If the dll and exes have been cleared out. Then run the installer (the installer that installs the installer )
check the version of the files that were installed in synchmanager and installer directories. 
they should be 2007.0.630.10.

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  • Issue in upgrading from Fatwire 7.6 to web center sites 1.1.1.6

    Patch upgrade from Fatwire 7.6 to Web Center sites 1.1.1.6 is failing while importing catalog elements. The database ping and csLogin test is successfully completed at 75 % of the installation. After that below mentioned exception is coming in logs which is causing installation failure. Please provide your valuable pointers to troubleshoot this issue.
    Access to  CATALOGDIRECTORY and ELEMENTDIRECTORY is verified. Both paths are correct with full access.
    PFB the logs.
    ===========================================================
    [2013-12-08 20:29:48.724][CS.INSTALL][INFO] CSSetupEngine.postURL:  PostURL success for http://devbox.corp.apple.com:12040/cs/HelloCS
    [2013-12-08 20:29:49.145][CS.INSTALL][INFO] CSSetupEngine.doPing:  Database Ping Successful.  
    [2013-12-08 20:30:10.411][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction:  Testing user configuration and database connectivity.
    [2013-12-08 20:30:10.425][CS.INSTALL][INFO] CSSetupEngine.postURL:  PostURL success for http://devbox.corp.apple.com:12040/cs/HelloCS
    [2013-12-08 20:30:10.433][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction: 
    Web Server and Application Server Configuration test finished successfully.
    [2013-12-08 20:30:10.442][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction:  Attempting to Ping the Database.
    [2013-12-08 20:30:10.462][CS.INSTALL][INFO] CSSetupEngine.doPing:  Database Ping Successful.  
    [2013-12-08 20:30:10.473][CS.INSTALL][INFO] CSSetupEngine.Initialization:  Testing user configuration and creating/verifying user tables.
    [2013-12-08 20:30:10.475][CS.INSTALL][INFO] CSSetupEngine.initReinitAction: 
    ContentServer Database Initialization beginning...
    [2013-12-08 20:30:11.041][CS.INSTALL][INFO] CSSetupEngine.initReinitAction: ContentServer Database Initialization Completed Successfully.
    [2013-12-08 20:30:13.374][CS.INSTALL][INFO] ActionHandler.ExecuteCommand:  ExecuteCommand success for http://devbox.corp.apple.com:12040/cs/Install?COMMANDNAME=SETJSPROOT&USERNAME=fwadmin&PASSWORD=<hidden password value>
    [2013-12-08 20:30:13.472][CS.INSTALL][INFO] ActionHandler.ExecuteCommand:  ExecuteCommand success for http://devbox.corp.apple.com:12040/cs/Install?COMMANDNAME=FLUSHPROPERTY&USERNAME=fwadmin&PASSWORD=<hidden password value>&propertyname=futuretense.ini
    [2013-12-08 20:30:13.532][CS.INSTALL][ERROR] ActionHandlerExecuteCommand:  ExecuteCommand failed for http://devbox.corp.apple.com:12040/cs/Install?COMMANDNAME=IMPORTCATALOG&USERNAME=fwadmin&PASSWORD=<hidden password value>&CATALOGDIRECTORY=%2Fnps%2Fapp%2Ffsnd%2Fcm%2Fcmsd%2FCRMBASE%2FScopes%2Fcms%2F11gR1archives%2FWCS_Sites_11%2FSites%2FContentServer%2FInstallation&ELEMENTDIRECTORY=%2Fnps%2Fapp%2Ffsnd%2Fcm%2Fcmsd%2FCRMBASE%2FScopes%2Facms%2Fprdm_cs_shared%2F%2Felements
    The response that was received =
    HTTP/1.1 200 OK
    HOST_SERVICE: FutureTenseContentServer:11.1.1.6.1
    Date: Sun, 08 Dec 2013 20:30:13 GMT
    Transfer-Encoding: chunked
    Set-Cookie: JSESSIONID=CC6C6BB6AEA70CC05287299877843F52; Path=/cs
    Content-Type: text/html;charset=UTF-8
    Server: Apache-Coyote/1.1
    <html><head><title>Hello World!</title></head><body><b>Welcome to WebCenter Sites 11gR1!</b><br><br><font color='blue'>Oracle WebCenter Sites 11gR1 11.1.1.6.1<br>
    Copyright (c) 2012 Oracle and/or its affiliates. All Rights Reserved.<br>
    Copyright (c) 2003 - 2011 FatWire Corporation All Rights Reserved.<br>
    Copyright (c) 2001 - 2003 divine, inc. All Rights Reserved.<br>
    Copyright (c) 1999 - 2001 Open Market, Inc. All Rights Reserved.<br>
    Copyright (c) 1998 - 1999 FutureTense, Inc. All Rights Reserved.<br>
    <br>
    Oracle WebCenter Sites | Satellite Server 11.1.1.6.1  Build Date: Oct 23 2012 at 20:48:36 Build Number: 2371 Revision:152889<br>
    Oracle WebCenter Sites 11gR1 11.1.1.6.1<br>
    Copyright (c) 2012 Oracle and/or its affiliates. All Rights Reserved.<br>
    Copyright (c) 2003 - 2011 FatWire Corporation All Rights Reserved.<br>
    Copyright (c) 2001 - 2003 divine, inc. All Rights Reserved.<br>
    Copyright (c) 1999 - 2001 Open Market, Inc. All Rights Reserved.<br>
    Copyright (c) 1998 - 1999 FutureTense, Inc. All Rights Reserved.<br>
    <br>
    Oracle WebCenter Sites 11.1.1.6.1  Build Date: Oct 23 2012 at 20:48:36 Build Number: 2371 Revision:152889<br>
    </font><hr>Sun Dec 08 20:30:13 GMT+00:00 2013<br><br> View source to see embedded status<br><br></p>Result :
    <!--FTCS|||result=failure|||reason=failure|||err=0|||command=ExecutingCommand|||params=Error=java.lang.NullPointerException|||--></body></html>
    [2013-12-08 20:30:13.548][CS.INSTALL][ERROR] ActionHandlerExecuteCommand:  Error Importing Installation Elements
    [2013-12-08 20:30:13.585][CS.INSTALL][ERROR] Worker.run.
    Install failed.               
    Please check log file.                         
    Click Yes to modify your install choices     
    and re-try install.                            
    Click No to terminate application.
    =====================
    Thanks,
    Anil

    May be it is expecting wlserver_10.3 directory.
    Can you try giving a link to one directory above wlserver_10.3 OR the complete path to wlserver_10.3 directory.
    One of this should make the upgrade successful.
    Arun

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