UPS (Uninterruptible power supply) settings are grayed out

I recently purchased an APC Back-UPS ES 450. The APC software is not compatible with Leopard, but that shouldn't matter because Leopard has built-in UPS support. However, looking at the UPS settings after plugging the usb cable into my laptop, it seems there is some sort of compatibility issue.
I've posted a screenshot here: http://www.hover.ca/ups.jpg
I'm aware of a previous posting here with the same issue (http://discussions.apple.com/thread.jspa?messageID=6917927), but it was never resolved.
Any help would be wildly appreciated!
- gabe

OK - so I was on the phone with APC tech support for over an hour trying to solve the problem - they were really helpful, even had a software guy looking into it while I waited, but the bad news is that they were totally stumped as well. Some important insights did come out of it, however.
1) It turns out some other UPS models from different companies are subject to the same issue. So the common denominator is the Mac OS.
2) I'm running Windows XP on Parallels, so the tech asked me to install the APC Powerchute software there. Installed without a hitch and I was talking to the UPS right away. This didn't make a difference on the Mac side though. So that again points to the Mac OS as the root of the problem.
My 2 cents: APC should never have relied on Apple to take care of the software side. Apple has alot of balls in the air and probably isn't too worried about rare cases like this. But it sure as **** makes a difference to APC, because, while I won't be abandoning my Mac OS anytime soon, I will most definitely be returning this APC unit in exchange for something that explicitly support Mac OS 10.5. And in all likelihood my relationship with APC is over.
Anyway, thanks to everyone here who chimed in on my problem!
Cheers,
gabe

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http://www.amazon.com/CyberPower-CP1500PFCLCD-Compatible-1500VA-Tower/dp/B00429N 19W/
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UPS (Uninterruptible power supply) settings are grayed out

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