URL Link Difference in development and Production

Hi all ,
im seeing the URL for support desk BSP page different comaparing in development and production .see the below
http://s01tdi135.intra.tm:8003/sap/bc/gui/sap/its/webgui?sap-language=E&sap-client=011Code=/08&pcmd=CRMVW&pnumb=45CB5F7BE4030746000000000A0135AD&pvariant=&
in the above URL is available in Dev server. we are passing the GUI here , so in program we are concatenating the GUID with the URL.
But in production , when you concatenate this , its not coming ...becuase when u see the URL for message,refer below
http://s53kj173.intra.tm:8001/sap/bc/gui/sap/its/webgui?sap-language=E&sap-client&transaction=DSWP_SAPSHORTCUT&OkCode=/08&pcmd=CRMMR&pnumb=&pvariant=&paarg=X&
Here im not able to see the GUID ... how to show the perticular message in e mail ...
actualy how i can pass the parameter ..that means support no to this URL.
pls explain ...

Actualy problem with user authorization. solved.

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