Usage Not Available on My Verizon

I was recently switched from a millenicom account to a verizon account and have been having problems with the usage meter on the verizon website.  The usage meter always shows 0 usage in the main data meter, but when i click on it for detail it shows the details for all my usage for the month.  For example currently when i download the usage file to excel it shows around 16 gb out of 20 gb having been used. 
My problem with this is that the main usage meter seems to be what the alerts are sent out based on so i do not get any alerts that im nearing my usage limit.  I should have gotten an alert for 50% and 75% already and have gotten neither.
I talked to customer support and they said that they had added my email address so i would get alerts but they didnt know how to fix the webpage to show my usage correctly.  Well i still have not recieved any alerts so apparently they did not fix anything for me.
I would really like to have the usage meter working correctly so i can easily track my usage and get alerts to avoid overage fees, but no one from verizon seems to be able to help.
In the info box it says that usage outside of your home network may not be included in the usage meter, so i thought maybe that was why it isnt showing up.  Since it was a millenicom account the number for the device is not a local number to where i use it, could this be why my usage does not show up, and if so can i have it changed to a local number that will track my usage correctly?

1. I had to learn the hard way, that there are two versions of "My Verizon" web-page(s). One gives you a simpler and faster display of your account information. The other one gives you a much more detail break-down of your account detail information.
2. In another post here, I tried to explain and tell another person of how access either or both versions. But he or she never was able to do. And I had other people in that post to agree with the information I gave out.
3. So if you would like for me to explain more in detail, I can try to do so. However, I am not able to post the various Screen Displays of how to do so.

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