USER CAN'T FIND OWN PO IN GR FOR DESKTOP USER

Question

Hi,
We are Using SRM 5.0 with Extended Classic Scenario
User Can't find his Own PO IN GR for Desktop user .But buyer can search
it via GR for professional user,
Only one PO is not Visible in GR for desktop user , rest all PO are
visisble which pending for GR confirmation.this user can post all GR's
but for 1 particular PO there is nothing appearing in GR transaction
because i checked in MIGO and we would be able to post GR in R/3 system
but somehow this 1 PO does not appear in the users list for GR.
Pls find the screen shot attached below
Can you Please suggest for any Oss Note avaibale against this.
This is very Urgent because user needs it by 25th of sep in order to
complete GR confirmation .
Please reply at the earliest.
Thanks in advance
Regards
Prasanna

Answer 1

Hi Prasanna,
Its really difficult to explain what's the real problem is with the information provided by you. Look at the following observations which may help you in resolve the issues :
1. Check in the Extended Search if any other fields were populated / checked which is causing this issue.
2. Check trying to confirm the P.O  from Confirm goods / services centrally under Centralized Purchasing node.
3. Check for the status & document history of the P.O in under Process Purchase orders node.
4. Check whether the confirmation was already made against that P.O or some one would have accidentally clicked the "Complete" button in the change mode of Process Purchase orders. If this is the case then you can not confirm the P.O further.
Let me know about your observations after checking above points.
Award points for suitable answers.
Rgds,
Teja