Users are unable to see their own profile photo although everyone else can see it in Lync 2013 client
We have Lync 2013, Exchange 2010 and several AD
servers in mixed mode 2003/2008.
All user are unable to see their own profile photo
either in the main Lync window, in the settings or in a chat although other user can see that their photo is there and displaying. The user experiencing the issue can go open Outlook 2013 client and will see their photo displaying correctly in the file menu
(and elsewhere) here.
I have confirmed this happens with any new users I set up as well. We have gone through a fair amount of troubleshooting with other Lync photo issues and simple fixes such as deleting the SIP cache folder etc proves to be ineffective.
Our Cs-ClientPolicy Global is set to websearchonly.
We have "Replicate this attribute to the Global Catalog" set
for the ThumbnailPhoto attribute in AD.
We are also forcing photos from AD only (or no photo) by setting the following:
"Set-CsClientPolicy -Identity PhotosControl -DisplayPhoto
PhotosFromADOnly"
and finally we are importing the photo in ad using this PS command:
"Import-RecipientDataProperty -Identity "Test User"
-Picture -FileData ([Byte[]]$(Get-Content -Path "C:\pictures\testuser.jpg" -Encoding Byte -ReadCount 0))"
The pictures being uploaded are under 10KB in size.
I have followed many threads and will provide any information I can to help find the problem. Thank you in advance.
EDIT: I have also tried the following but with no success: https://knowledge.zomers.eu/misc/Pages/How-to-fix-your-photo-not-showing-up-in-the-Lync-client.aspx
Hi Jdentremont,
Lync client gets user photos by first querying the Address Book Web Query (ABWQ) service on the server, which is exposed through the Distribution List Expansion web service. The client receives
the image file and then copies it to the user's cache to avoid downloading the image each time it needs to be displayed. The attribute values returned from the query are also stored in the cached Address Book Service entry for the user. The Address Book Service
deletes all cached images every 24 hours, which means that it can take up to 24 hours for new user images to be updated in the cache on the server.
To troubleshoot your problem, please follow the steps below:
1. Navigate to
“X:\share\1-WebServices-1\ABfiles\000000000\000000000” folder. (ABS file share)
You should see some photo files in this folder as the following screenshot.
2. Delete all the files in this folder.
3. On test PC, delete local cache files.
%userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\[email protected]
4. Sign-in Lync with the test account.
5. Go back to the ABS file share, check if there is any Photo file in the folder.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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