Using Firefox I cannot cut and paste from an email to Microsoft Works 9. I can if using Explorer.

I use Mozilla Firefox as my internet browser, and yahoo for email. I have a dell Inspiron with Microsoft Works 9 preinstalled. About 90% of the time, if I copy text from an email and then try to paste it into a word processor document using Microsoft Works 9, Works shuts down. The notice says "a problem has caused the program to stop working correctly. Windows will close the program and notify if a solution is available." The program however never closes and I never receive any notifications from windows. I have to manually close the program. This problem dose not exist if I use Explorer for my browser and yahoo for email.

Hi there,
Wow, that sounds very odd indeed! What happens if you press Ctrl+N on your keyboard? Normally you should see a new Firefox window. If nothing happens when you do that, something is definitely wrong with your Firefox.
My advice would be to start Firefox in Safe Mode to see if the problem exists there as well. This article has all the details: [[Troubleshoot Firefox issues using Safe Mode]]
If all else fails, here's a method that will almost surely fix the issue: [[Reset Firefox – easily fix most problems]]
Let me know if any of this helps or if you need more assistance.
Thanks!
- David

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