Using foreign CDMA phones on Verizon Wireless

Hi, I went to South Korea for an internship and was given a LG U+ Samsung Galaxy S2 from a relative. It is CDMA, and after looking at the specifications it seems like it should work on Verizon Wireless network. However I was told that non VZW branded phones will not work unless the ESN number is manually added so I'm looking for some clarification. I'm not sure if I posted this in the right section, but hopefully I can get my question answered. It would also be helpful if a VZW rep could chime in!

Hi lagmachine and congrats on the internship! In reagards to using your device in South Korea, we would need to check the ESN to make sure the phone is compatible with our network. Additionally, you would need to activate service. Since we're not the carrier in South Korea, you would pay international roaming charges.
ChaunceyM_VZWSupport
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Can i use my old phone with verizon prepaid plans

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Is it possible to use a used iPhone 5s on the Verizon Wireless Prepaid plans?

Is it possible to use a used iPhone 5s on the VZW Prepaid plans?

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I can help! Let's fix this! It's probably looking for a network. What device do you have? I would be happy to show you how to turn this off.
I look forward to hearing from you.
JoeL_VZW
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Verizon wireless international phone is a ripoff!

Don't EVER order an international phone from Verizon wireless! The setup is claimed to be easy but took 2 tech support phonecalls of over an hour requiring a reboot of the phone. The roaming costs were TERRIBLY misrepresented, so don't even consider doing this. I received a $178 roaming charge and my phone never worked in France!

The general rule is to avoid getting international stuff from Verizon unless either someone else is paying or you really need to keep your US number (and there are other ways of doing that, but not always cheap either).
If you just need to make/receive calls, you can buy unlocked basic GSM phones fairly cheaply in the US or when you arrive and get a cheap GSM SIM. If you have a recent 4G phone, they are or will soon be global capable, and you just need to get a local SIM at your destination. And of course there are some 3G phones that are global (Droid 2 Global, Droid 3, Droid Pro and iphone 4s among others).
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How is it impossible to change the shipping method when Verizon Wireless is the one who screwed up?

Verizon Wireless doesn't have an email address because they know they'd get inundated with their many dissatisfied customers. I used to say "I love Verizon Wireless!!" now when people ask why I'm still with Verizon I say, "Better the devil I know than the devil I don't." And that's what almost everyone I know says!!! Why are we paying for terrible customer service and terrible policies!!! Don't they get enough money from us without having to treat us like garbage?!?!?!
Anyway, this is a bit of a rant, and I just hope someone sees it who can try to effect some change, although I doubt that's possible.
I know this is probably not the best way to resolve my issue, but I've been on the phone with customer service for over an hour, and I don't have time to go through the proper channels to leave feedback that I'm not sure even gets reviewed.
I ordered a new iPhone 5c on March 31st, through a promotion where I got the 32GB for free. Wonderful promotion, I was very excited, it worked out very well for me. I entered my credit card information to pay the $30 upgrade fee, which, quite frankly, should be illegal, and Verizon Wireless should be ashamed of themselves for charging customers to continue being customers. But that's a battle for another day.
The iPhone 5c was on back order and was guaranteed shipped by April 18th. I'm a tax accountant, so it works out well that I was super busy and not staring at the mailbox during those 18 days. But every now and then I checked my order status and it was never updated with FedEx. So I was a little concerned. On Friday, April 18th at 6.06 EST, I called in and spoke with a woman who assured me nothing was wrong with my order, and by the time the weekend was over, I should have an updated status. I asked her to review it carefully because I was concerned that I hadn't received any kind of update. She said there was nothing in there to delay my order.
Cut to Tuesday, April 22. I was perturbed, but not alarmed that I didn't have my new phone. Until my mother reminded me that she was getting my old phone, and her grace period ends on Friday, when she needs to either reconnect a phone, or start paying for service again, with or without the phone. So I called Verizon to find out what was going on.
The $30 charge didn't go through, so they never sent my device out. There is no reason the charge didn't go through, I have confirmation that I entered my card information correctly, there was over $2,000 in that account. So nothing on my side was amiss. Nobody at customer service can figure out why the payment didn't process. And nobody has the authority to expedite the shipping of my new phone. Ashley had me on hold for over 10 minutes while she conferred with a supervisor. Then she hung up on me. An accident, I know, but she didn't try to call me back, or text me to give me a callback number (which I've been told is an option).
So I had to call back in and explain this all over again to a new representative who was unable to transfer me to Ashley. And Ashley didn't put her correct inner email on my call record, so the new rep couldn't contact her. The new rep said all she could do was take the $30 payment, and then send my phone out. I was understandably upset at how I'd been hung up on, and previously lied to by the rep on Friday the 18th. But the rep insisted there was nothing she could do to expedite the shipping of my phone. I asked to speak to a supervisor, waited almost 20 minutes, which I understand.
The supervisor gets on the phone, and insists there's nothing she can do to expedite the shipping of my phone. Even after I explained the whole story, she still couldn't do anything. Because I chose normal shipping when I ordered the phone, they couldn't change it to overnight shipping now without cancelling the order. But if they cancelled the order, then I wouldn't be eligible for the promotional price, since that promotion had ended. I find it hard to believe 1) that there is **nobody** at Verizon Wireless customer service who can contact the warehouse and ask them to overnight a shipment and 2) that there is **nobody** at Verizon Wireless who could cancel my original order, create a new order with overnight shipment, and then waive the price of the phone to be in line with the promotion/sale.
I find it equally impossible to believe that in special circumstances, you can't forward the stock request to a store near me so I can pick up in person.
And then, to make matters even more fun, the supervisor I was on the phone with told me I had to order asap, because the shipping cutoff had passed 15 minutes before, and there wasn't even a guarantee that my phone would be shipped out at the end of the day. So instead of getting my phone a week later than I should have, I'd be getting it over a week later than I should have. To further compound my anger and frustration, when I called Verizon on March 31st to ask a question about my update, I sat on hold for a few minutes and was transferred and then hung up on. So I was hung up on twice by customer service, and that still didn't get me what I wanted.
Now, I know these are first world problems. But if consumers keep letting themselves get pushed around by the big monopolies who don't care about my $75 a month, then it will just get worse.
Ask yourself: Would you stay with a company who treated you the way I was treated above?
If you made it this far, thanks for reading.
Sincerely,
Soon to be a Former Verizon Customer

I think most Verizon customers feel the same way:/ I was chatting with Verizon for over 2 hours and they still wouldn't help me. Verizon Wireless and their customer service is TERRIBLE!! I do not know why they still have customers. I upgraded to the iPhone 5S end of December 2013. I spent over $250 for the brand new iPhone 5S and only had it for 3 mos before I started having problems with it. It is now June and am on my 3rd iPhone 5s. This 3rd phone is having issues already, which will make it the 4th phone since I upgraded and the 3rd replacement refurbished phone they sent me. I called today asking for a new phone. I do not want any part of the iPhones anymore with as many problems as I have had. I spoke to 3 different representatives, and none of them would help me. I still have a year and a half at least left on my contract, so they are going to let me go through god knows how many more iPhones before my contract ends. They basically stated that if I wanted a different phone I have to pay full retail price for a new phone or else be stuck with replacement iPhone 5S' for the next year and a half. Verizon is worthless!! I'm thinking I'm going to switch carriers. I spent so much money on a brand new phone when I upgraded and only had the new phone for 3 mos....that's just ridiculous and unfair and Verizon won't replace it with another brand new phone. I am stuck with refurbished iPhone 5S'.

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

HT3939 Does Malaysia have a CDMA 1429 Model for sales so that when I travel to US or China to use local CDMA carrier's SIM card?

Hi guys,
Can I buy a CDMA 1429 model iphone 5 in Malaysia which is unlocked to use such as Verzion or China Telecom's SIM card?

In the US, neither Sprint nor Verizon will "unlock" their phones to be used on the other's network. That's not how CDMA networks work. I'm going to spell it out very clearly for you:
YOU CANNOT USE A SPRINT PHONE ON A VERIZON NETWORK, AND YOU CANNOT USE A VERIZON PHONE ON A SPRINT NETWORK. They will unlock the GSM portion of their phones but only for international use. CDMA phones can't be "unlocked".
The only way you can use a phone on Verizon's network is to buy one from Verizon. Same goes for Sprint. No way around this.

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HT4515 I want to buy an unlocked 4s from apple and use it permanently on a foreign CDMA cell service (IUSA Cell in Mexico). I am getting conflicting information. Thoughts?

I want to buy an unlocked 4s from apple and use it permanently on a foreign CDMA cell service (IUSA Cell in Mexico). I am getting conflicting information on whether this is possible. Apple website says the phones are unlocked for GSM use only.
I called apple when i bought an Ipad to help decide on a GSM vs CDMA version and was told that if I went to Mexico with a CDMA version of the Ipad (2) that i would call the carrier give them some numbers and they would activate it. When i returned I was to call Verizon and reactivate it in the US. I ultimately got the GSM version so i never tested the theory.
I am now thinking of getting the 4S to use in Mexico permanently but want to use it on a CDMA carrier because it is half the cost per month. But will this work? Thoughts?

There is no such thing as an unlocked CDMA iPhone. All CDMA iPhones are carrier locked and the carriers do not allow unlocking. All legitimatly unlocked iPhones are GSM only The CDMA side is completely disabled in them.
You can only use a CDMA iPhone if the carrier you want to use offers one.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

Re Verizon Wireless Home Phone Connect garbled voice problems

I hooked up a Verizon Wireless Home Phone Connect device and plugged my Panasonic KX-TG5665 5.8 GHz Digital Gigarance phone base into the home phone connect device in the center of my home. We have several Panasonic extension phones in different rooms in the house. This changed the quality of my phone service to terrible , to the point where we don't even want to answer the phone. Incoming callers are complaining that we are "garbled" and difficult to hear and understand. It also sounds like the callers are garbled as well. We can no longer use the "speaker" on the phones because the voices are so garbled. I plugged in a wired phone to the Verizon device (which meant answering the phone at the Verizon device, which is not convenient) and the incoming callers say that our voices are "less garbled". I need to know how to fix this problem. I hesitate to go out and buy new phones until I know if this is a Verizon device problem. What phone systems work well with this device? We have a large 2-story home and live in an area with a lot of oak trees, and need to have reliable phone service (not just in one room with a corded phone).

I had to check and see if this was a recording of one of many calls I made to Verizon about my problems. I have had it almost 2 yrs now and HATE IT!! No one can fix it talking on it is as tyvm518 and pete92833 have said, it is so "garbled" The worse thing is that when places put you on hold and play music ! OMG I feel like I will bawl it is so horrible! No one understands that at all! I have changed phones, bought phones and even borrowed phones from family to check it out. Little or no change at all. The last tech that I spoke with even went so far as to say that "I should never been connected with this set up because when she checked it out I had little to no signals in my area. But nothing was done about it. I was told a couple of times that they would send someone out to check it for me. I have MS, am disabled and elderly. My husband is ill and 74. I rely on my phone and my PC a lot. I wanted to get out of my contract after she told me that it was basically they who were in the wrong to set me up. After all I only had a few mo to go. But she said that I would have to pay a "FINE TO CANCEL EARLY"!! I did tell her that I hate it and and will not be resigning another contract! Maybe that is why they do not call back? I NEVER lose my temper, use bad language or nor disrespectful. I use my daughters AT&T cell phone most of the time now.

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gdgmacguy wrote:
How about using a complete sentence including a noun AND a verb?
To be fair, there was both a noun and a verb in the first sentence. Just no subject or object of the verb.

Using foreign CDMA phones on Verizon Wireless

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