Using the Set Session Info to populate Custom Variable

Question

Hey everybody, I'm trying to setup a Set Session Info step so when a caller presses 1 for instance to go to a specific department I can go into the database and see how many callers pressed a certain button.
Here's what I've done so far, I've setup a Session called session_info with the value of null.  At the very beginning of the script it shows session_info = Get Contact Info --Triggering Contact--, Session)
Then in the menu field when a caller presses 1 I have the Set Session Info step with the Session being session_info and then in the Context tab I have "_ccdrVar3" for the name and "1" for the value.
The script doesn't fail it's just not populating any Custom Variable with any data. 
Also I've tried using the Set Enterprise Call Info and using a value of 1 and then Call.PeripheralVariable3 for the name.  Not sure what the proper way to do this is.  Anybody have any ideas?

Answer 1

Hi
You don't need a session var.
You just need to use 'set enterprise data' to set a call.peripheralvariable to what you like.
The data goes straight into the contactcalldetail table.. You can check it by doing:
run uccx sql db_cra select * from contactcalldetail where customvariableX = 'yoursetting'
Where 'yoursetting' is what you set the ent data to, and customvariableX is the var you use (e.g. customvariable3 if you use call.peripheralvariable3)
Regards
Aaron
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