UWL, MDM - Accepting requests

Hello All,
Our MDM system is now configured in a such a way that all Workflows are role based. In the scenario, when a workflow is triggered the workflow step goes to all the users who are in a role. ONE user has to accept the workflow step (and he will complete that step), so that it goes off from the list of others.
We have got a Universal Worklist (UWL) configured on for the MDM repository. The UWL should display all the pending tasks for the user, so that he can complete the step.
Now comes the issue. The UWL would only display the "Accepted" worklists for the logged in user. The only way (as I know) to get it displayed is to login to MDM using data manager and accept the workflow. In that case the worklist would get displayed on UWL. But this is exactly what we were trying to avoid (i.e using Data Manager).
Am I missing out on some configuration on UWL?
Thanks in advance,
PKS.

<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE UWLConfiguration PUBLIC '-//SAP//UWL1.0//EN' 'uwl_configuration.dtd' [
]>
<UWLConfiguration version="1.0">
   <ItemTypes>
      <ItemType name="uwl.completedtask.mdm.all.MDM_CUSTOMER_GLOBAL" connector="MdmUwlConnector" defaultView="MdmViewTasks" defaultAction="launchApplication" executionMode="default">
         <Actions>
            <Action name="launchApplication" groupAction="no" handler="SAPWebDynproLauncher" launchInNewWindow="no">
               <Properties>
                  <Property name="WebDynproApplication" value="MyOwnApp" />
                  <Property name="WebDynproDeployableObject" value="local/MyOwnApp" />
                  <Property name="System" value="SAP_LocalSystem" />
                  <Property name="taskId" value="${item.jobId}" />
                  <Property name="userID" value="${item.userId}" />
               </Properties>
               <Descriptions default="Show Record Details" />
            </Action>
            <Action name="sendToNextStep" groupAction="no" handler="IViewLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="no">
               <Properties>
                  <Property name="itemId" value="${item.jobId}" />
                  <Property name="externalRequestEvent" value="com.sap.pct.mdm.appl.masteriviews.events.externals.ViewTaskRecordsHandler" />
                  <Property name="iview" value="pcd:portal_content/com.myown.iviews.IVIEW" />
               </Properties>
               <Descriptions default="Send To Next Step" />
            </Action>
         </Actions>
      </ItemType>
      <ItemType name="uwl.task.mdm.jobs.MDM_CUSTOMER_GLOBAL" connector="MdmUwlConnector" defaultView="MdmViewTasks" defaultAction="launchApplication" executionMode="default">
         <Actions>
            <Action name="launchApplication" groupAction="no" handler="SAPWebDynproLauncher" launchInNewWindow="no">
               <Properties>
                  <Property name="WebDynproApplication" value="MyOwnApp" />
                  <Property name="WebDynproDeployableObject" value="local/MyOwnApp" />
                  <Property name="System" value="SAP_LocalSystem" />
                  <Property name="taskId" value="${item.jobId}" />
                  <Property name="userID" value="${item.userId}" />
               </Properties>
               <Descriptions default="Show Record Details" />
            </Action>
            <Action name="sendToNextStep" groupAction="no" handler="IViewLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="no">
               <Properties>
                  <Property name="itemId" value="${item.jobId}" />
                  <Property name="externalRequestEvent" value="com.sap.pct.mdm.appl.masteriviews.events.externals.ViewTaskRecordsHandler" />
                  <Property name="iview" value="pcd:portal_content/com.myown.iviews.IVIEW" />
               </Properties>
               <Descriptions default="Send To Next Step" />
            </Action>
         </Actions>
      </ItemType>
      <ItemType name="uwl.task.mdm.tasks.MDM_CUSTOMER_GLOBAL" connector="MdmUwlConnector" defaultView="MdmWorkItemsCompletedView" defaultAction="launchApplication" executionMode="default">
         <Actions>
            <Action name="launchApplication" groupAction="no" handler="SAPWebDynproLauncher" launchInNewWindow="no">
               <Properties>
                  <Property name="WebDynproApplication" value="MyOwnApp" />
                  <Property name="WebDynproDeployableObject" value="local/MyOwnApp" />
                  <Property name="System" value="SAP_LocalSystem" />
                  <Property name="taskId" value="${item.jobId}" />
                  <Property name="userID" value="${item.userId}" />
               </Properties>
               <Descriptions default="Show Record Details" />
            </Action>
            <Action name="sendToNextStep" groupAction="no" handler="IViewLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="no">
               <Properties>
                  <Property name="itemId" value="${item.jobId}" />
                  <Property name="externalRequestEvent" value="com.sap.pct.mdm.appl.masteriviews.events.externals.ViewTaskRecordsHandler" />
                  <Property name="iview" value="pcd:portal_content/com.myown.iviews.IVIEW" />
               </Properties>
               <Descriptions default="Send To Next Step" />
            </Action>
         </Actions>
      </ItemType>
   </ItemTypes>
   <Views>
      <View name="MdmViewJobs" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task.mdm.jobs" columnOrder="mdmStatus, priority, subject, jobId, userNames, dueDate, creatorId, createdDate" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="yes" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="top">
         <Descriptions default="My Open MDM Jobs" />
         <DisplayAttributes>
            <DisplayAttribute name="workflowTable" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Workflow Table">
                  <ShortDescriptions>
                     <Description Language="en" Description="Workflow Table" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="userNames" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="User Names">
                  <ShortDescriptions>
                     <Description Language="en" Description="User Names" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="mdmStatus" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="MDM Status">
                  <ShortDescriptions>
                     <Description Language="en" Description="MDM Status" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="stepId" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Step ID">
                  <ShortDescriptions>
                     <Description Language="en" Description="Step ID" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="jobId" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Job ID">
                  <ShortDescriptions>
                     <Description Language="en" Description="Job ID" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="stepName" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Step Name">
                  <ShortDescriptions>
                     <Description Language="en" Description="Step Name" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
         </DisplayAttributes>
         <Actions>
            <Action reference="refresh" />
            <Action reference="defaultGlobalWizard" />
            <Action reference="addToNavigation" />
            <Action reference="removeFromNavigation" />
         </Actions>
      </View>
      <View name="MdmViewTasks" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task.mdm.tasks" columnOrder="mdmStatus, priority, subject, jobId, userNames, dueDate, creatorId, createdDate" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="yes" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="300" dueDateSevere="86400000" dueDateWarning="259200000" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="top">
         <Descriptions default="My Open MDM Tasks" />
         <DisplayAttributes>
            <DisplayAttribute name="workflowTable" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Workflow Table">
                  <ShortDescriptions>
                     <Description Language="en" Description="Workflow Table" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="userNames" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="User Names">
                  <ShortDescriptions>
                     <Description Language="en" Description="User Names" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="mdmStatus" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="MDM Status">
                  <ShortDescriptions>
                     <Description Language="en" Description="MDM Status" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="stepId" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Step ID">
                  <ShortDescriptions>
                     <Description Language="en" Description="Step ID" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="jobId" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Job ID">
                  <ShortDescriptions>
                     <Description Language="en" Description="Job ID" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="stepName" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Step Name">
                  <ShortDescriptions>
                     <Description Language="en" Description="Step Name" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
         </DisplayAttributes>
         <Actions>
            <Action reference="refresh" />
            <Action reference="defaultGlobalWizard" />
            <Action reference="addToNavigation" />
            <Action reference="removeFromNavigation" />
         </Actions>
      </View>
      <View name="MdmWorkItemsCompletedView" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.completedtask.mdm.all" columnOrder="subject, jobId, userNames, creatorId, createdDate, status" sortby="creatorId:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="yes" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" actionRef="" refresh="-1" dueDateSevere="0" dueDateWarning="0" emphasizedItems="unread" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="top">
         <Descriptions default="Completed MDM Tasks" />
         <DisplayAttributes>
            <DisplayAttribute name="workflowTable" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Workflow Table">
                  <ShortDescriptions>
                     <Description Language="en" Description="Workflow Table" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="userNames" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="User Names">
                  <ShortDescriptions>
                     <Description Language="en" Description="User Names" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
            <DisplayAttribute name="jobId" type="string" width="10" sortable="yes" format="default" hAlign="LEFT" vAlign="BASELINE" maxTextWidth="0" headerVisible="yes">
               <Descriptions default="Step Name">
                  <ShortDescriptions>
                     <Description Language="en" Description="Job ID" />
                  </ShortDescriptions>
               </Descriptions>
            </DisplayAttribute>
         </DisplayAttributes>
         <Actions>
            <Action reference="refresh" />
            <Action reference="defaultGlobalWizard" />
            <Action reference="addToNavigation" />
            <Action reference="removeFromNavigation" />
         </Actions>
      </View>
   </Views>
</UWLConfiguration>

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and disappears from the inbox. If it has been opened but not completed
the launched icon disappears.
3. Is Delta Pull enabled in your system?
Steps to clear the UWL cache
please go to "System Administration" "System Configuration" ->
-> Universal Work list & Workflow
-> Universal Workflow Administration
-> Click on cache administration page
-> Click "Clear Cache" button.

UWL, MDM - Accepting requests

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