Vanishing registration?

About five weeks ago, I installed Adobe Photoshop Elements 13 and Adobe Premiere Elements 13 and registered the product serial numbers with no problems. However, these registrations no longer show up when I query my account details. If I attempt to re-enter the registration details, I receive a mysterious message that they are already registered -- even though they don't show.
So, I guess the question is: Just who has Adobe registered them to?

Chances are they are registered to you but for some reason Adobe does not maintain the visible record for them very well... though it usually fails for older registrations, not new ones like yours. Try contacting Adobe Support directly, or one of the employees in this forum, and they should be able to check behind the scenes of your account.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Adobe ID and registration chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )

Similar Messages

N8000 registration, and screen problems

Hi,
Couldn't find similar discussion on US site, so I send it here.
A friend bought a new N800 for me in the US few weeks ago via PROVANTAGE.COM. I am from Israel.
The gadget worked great, till I started seeing some screen problems - screen vanished and all I saw are vertical lines, while it kept working - keys and touchscreen seems to work, and logging in via ssh works as well.
So, after trying to find a solution it seems that reflashing to os2008 might solve the problem, but after doing so it seems it does not matter at all.
It seems that the solution is to send it to repair.
Checking with local support in Israel is not an option, since they do not import those gadgets and not give support for them.
I checked the warranty by the MAC address and it seems to be valid.
Trying to register the gadget was a failure since it requires mobile phone number... (maybe there is another page for n800 registration, but could not find it).
So - how do I register, and how should I send the gadget in order to get proper repair ?
Regards,
Shushu

please look at the problem here - http://picasaweb.google.com/shushu.i/N800/photo#5144215728635222770

Partner Application Registration

When using the Administer Partner Applications page, it appears the application is not being registered completely. The information does not appear in the WWSEC_ENABLER_CONFIG_INFO$ table, as has been suggested in prior posts (everything is fine in WWSSO_PAPP_CONFIGURATION_INFO$).
I am attempting to deploy the SSO SDK demo PL/SQL application, which works fine when logged into Portal. However, when not logged into Portal, I receive the following errors:
"Error in application: missing application registration information
Please register this application as described in installation guide"
This error is driven by the PL/SQL exception:
"wwsec_sso_enabler_private.enabler_config_not_found"
What am I missing? I have created several Partner applications, and none of them appear in the WWSEC_ENABLER_CONFIG_INFO$ table. I have sucessfully loaded the SSOHash into my partner schemas.
Environment:
Win2000
Portal 3.0.7
Thanks in advance...
Dean

Paul,
Thanks for the info; however, I'm still unable to get the SSO SDK sample, or any partner app, to work.
I have read the docs, what little there is, and followed the steps closely. Everything executes ok.
I have several questions:
1. When executing the REGAPP.SQL script that comes with the SDK, it indicates to login as the partner schema. I have noticed when running this script, the entry is stored in the partner schema table WWSEC_ENABLER_CONFIG_INFO$, not the one owned by Portal. Is this correct?
2. My partner app is really a PL/SQL Server Page (PSP) application which uses the same server as Portal. When entering the Listener Token name, I have been using the same server name as Portal. Is this a problem? What is this token used for? Must it be unique for each partner application?
3. In your response you mentioned changes to the REGAPP script. I found no mention of any changes in the docs with SSO SDK. Am I missing something?
Finally, is there any better documentation for the SDK and/or partner application configuration. The readme and install files do not, in my opinion, pass as documentation.
Thanks...
Dean

Jabber 9.1 Registration To CUCM 8.6.2

Good evening,
I have a problem I am hoping someone can answer for me. I have a CUCM/ Unity Connection/ CUP platform which are all 8.6x
I have configured all the components and I am currently trying to get Jabber to work, I have 1 user who has 2 clients he wants to use. One client is is home Mac and the other his work Windows based laptop.
Jabber 8.6.4 on the Mac works 100% the client can call, access voicemail and use IM with no issues. The same user when he tries to login with his Windows based client gets IM and authenticates to Unity Connection OK but the client does not register with CUCM and therefore he cannot dial out and so all telephony functionality is unavailable. The options in the windows client only show Phone accounts for the voicemail server which all look OK.
It looks to me that the windows client is not getting the correct paramters from the jabber-xml file (infact I cant find one in the tftp server which is CUCM) or maybe I need to have 2 softphones detailed in CUCM, i.e one for each client (MAC & PC). I have all the CCMCIP and trunking etc working fine, along with the relevant AXL, LDAP and CTI users set up ok.
Anyone have an idea of where I may be going wrong ?
Thanks
S

Hi Jonathan
I have tried your suggestion but while the symptoms are slightly different I am still not able to get the Windows client to register with CUCM.
If I disable the softphone on the mac client then exit Jabber on the mac, then I open the Windows client initially the results are exactly the same. However if I then sign out of the windows client and back in I get the option on the bottom right of the client to choose the softphone source (i.e computer or deskphone) but then no matter which one I choose the client sits at the setting phone prompt and still does not register.
I guess one option for me may be to run a WIndows client on the home Mac using VMware fusion and use the same client, hopefully then the graceful softphone registration may work between devices running the same client?
Many thanks for your reply, very much appreciated.
Best
Steve

Events vanished for a single month of every year

All events in the month of October of every year ever since I started using iCal have vanished from iCal in my computer. I still have them on my iPod and am not syncing Calendars since I noticed this. How can I get every month of every year to show every event I have recorded?

Hi,
I have seen similar issues with particular timezones. What timezone are you using in iCal?
John M

ISE 1.2 - Self-Provisioned devices still in pending registration status

Hi everybody,
I'm on ISE 1.2 patch 2, setting up single-SSID self-provisioning BYOD flow which works as expected except for a couple of issues:
first PEAP authorization always fails (no server certificate confirmation appears on device and no Endpoint Profile is assigned), second on goes through as expected and self-registration flow is started;
at the end of the flow, TLS certs are installed, device appears in endpoint database under user's account but "Device Registration Status" stays "pending" and this makes it impossibile to further authorized RegisteredDevices identity group;
single mobile devices gets different "Endpoint Profile" result at each subsquent access. For example: Android smartphones are profiled as Android or HTC device or HP devices or Samsung randomly.
I've tried to analyze log files but cannot extract a full dump of the profiling process that could help identify why all this happens.
Can you please help?
Regards,
L

Hi Kevin,
I did not find and answer. In subsequent patches the self-registration flow seems to have changed somehow and now I have more device in 'Registered' state, but still most of the time at the end of the process there is no guarantee that the devices will be in this stage. I've moved to more broad policies for authorization (i.e. if you have a valid certificate and login from one of the accepted profiles, we'll let you in).
Please let me know if you open a TAC case, what is the answer.
Regards,
L

TS4268 I have apple ID and when trying to sign in to use FaceTime,i always get registration error.how may you help me for that guys,thanks.

I have apple ID and when trying to sign in to use FaceTime,I always get error in registration,(This words always apper; The server encountered an error processing registration.Please try again later.)
Can I get your Advise on what to do? Thanks

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Unable to see the registration assessment for an applicant created.

We have a custom requirement to create an applicant through an interface program. So, We have developed a custom program to create applicant. The
applicant is getting created. Along with the applicant there is a requirement
to create vacancy assessment and registration assessment.
There is no standard API for creating these assessments. So, we are doing manual insert to the
tables. The vacancy assessment is working after insert form the interface. But
the registration assessment is not showing up.
I am inserting records in to the following tables:
ota_attempts
ota_utest_questions
ota_utest_responses
For the vacancy assessment that I am inserting through interface is showing up fine. Only the registration assessment is not showing up.
Is there any other data that needs to be inserted or updated for the registration assessment?
Edited by: user512779 on Apr 1, 2009 2:25 AM

We have a custom requirement to create an applicant through an interface program. So, We have developed a custom program to create applicant. The
applicant is getting created. Along with the applicant there is a requirement
to create vacancy assessment and registration assessment.
There is no standard API for creating these assessments. So, we are doing manual insert to the
tables. The vacancy assessment is working after insert form the interface. But
the registration assessment is not showing up.
I am inserting records in to the following tables:
ota_attempts
ota_utest_questions
ota_utest_responses
For the vacancy assessment that I am inserting through interface is showing up fine. Only the registration assessment is not showing up.
Is there any other data that needs to be inserted or updated for the registration assessment?
Edited by: user512779 on Apr 1, 2009 2:25 AM

My files vanished. Adobe does nothing...

I've marked this as a question in hopes that someone had this problem and found a resolution. I've waited nearly if not 3 months before going this route, but I'm absolutely disgusted with the support and so called escalation of my issue.
This is my last desperate attempt to get someone's attention... Sad. Never thought I'd be griping in public forums to get a response.
In short, my files vanished: I stored approximately $5000 worth of files in Created Cloud. These consisted of graphics I've purchased, licenses to accompany them, videos, after effect templates, and several client related files of work our company has performed. I've spent countless hours dealing with the adobe technical support, from basic to escalated to absolutely no resolve. I've had to repeat myself a ridiculous amount of times. Each support agent passes the buck to someone else, now eventually leading me to escalation.
Now for all of those to read, I'm going to entertain you with as much of these discussions as I can dig out.
A little background. A year or so ago I had adobe change my adobe ID to [email protected]. Previously it was under a gmail account. I was moving along with my work and noticed that the stupid annoying login window popped up when trying to open Dreamweaver. It stated that it couldn't find an account under my adobe ID. Support tells me there never was one under that ID. I use 1Password and have had this login and password saved for a long time. I use Adobe products daily. I'm not losing my mind.
Jumping into my support cases on adobe.com, I see that the chat history is not saved. I saved some of the later ones, so for now I'll share what happened.
Basically I finally gave up arguing with the agent. My ID mysteriously reverted back to the original gmail. I didn't change it back. They said it was never under a .me account. Arguing served no purpose at that point. It just continued to insult my intelligence. I signed into the gmail account and was able to open the software.
It was later/or before. I'm getting so confused now... I realized that all of my files in Creative Cloud were gone. Every ... single... one of them. Not the folders though. The folders, and all the child folders ( I had it very well organized ), like Photos, People, Places, Solid Objects, and so on. Web icons, graphics, videos, etc. All the folders there, but no files.
I started saving these transcripts. Here's one on:
February 17th, 2014:
info: You are now chatting with 'Gian'
Gian: Hello. Welcome to Adobe Technical Support.
Patrick: Hi Gian.
Gian: Hello Patrick.
Patrick: All my folders exist in CC, but all the files are gone, vanished. . a ton of money worth too. Illustrations I've purchased, and much more.
Patrick: I'm not sure how long they've been gone.
Gian: Could you be a bit more specific as to what happened?
Patrick: Okay. I dont' know what happened.
Patrick: I have a ton of organized folders
Patrick: Example:
Patrick: Photos / People, Places, Buildings, etc. all folders which were packed full of my stuff
Patrick: All the folders are there, but not a single file.
Patrick: I certainly didn't delete them.
Gian: May I know if you are able to login to your computer?
Patrick: I'm on my computer now.
Gian: Okay. May I know if only Adobe products are missing or everything is gone and your computer is empty?
Patrick: Adobe
Patrick: My creative cloud folder
Patrick: My creative cloud folder is there... and all the sub folders, but no files.
Gian: Okay.
Gian: Just to confirm, the files that you stored in Creative cloud are missing?
Patrick: Yes...
Patrick: all of them. Every one of them. The only thing that remains is the folders and child folders
Gian: Okay.
Gian: Patrick, please launch your CC Desktop application.
Patrick: It's open
Gian: Okay. Please look in Applications folder if you could find a folder called Creative Cloud Desktop?
Patrick: I'm on MAC.
Patrick: It's called > Adobe Creative Cloud
Patrick: Applications/Adobe Creative Cloud/Adobe Creative Cloud
Gian: Yes.
Patrick: Yes it's there.
Gian: May I know if you added any files to that folder or deleted any files from that folder?
Patrick: none. First time I even looked at it
Gian: Okay.
Gian: I am sorry for the miscommunication. please click on Finder and Go>Applications.
Patrick: ok
Patrick: yes the application is in there but it isn't called "Creative Cloud Desktop"
Gian: On the left side, could you locate a folder called Creative cloud files.
Patrick: yes
Patrick: In which I have lots of folders....
Patrick: but all the files in those folders are gone
Gian: May I know if you accidentally added/deleted any files/folders from there?
Patrick: Okay, please understand.
Patrick: I have a TON of folders, and sub folders
Patrick: I didn't go into each one and delete all the files in each folder.
Gian: Patrick. Please log on to www.creative.adobe.com.
Patrick: ok, there
Patrick: It's identical to what's on my computer. Just folders and child folders. NO files
Gian: Please sign-in it.
Gian: Click on files which comes before Download center.
Patrick: ok
Gian: You will find a folder, when you keep your mouse to it, it will say as view archived files.
Gian: Please click it.
Patrick: I saw two folders in there, and resotred them both
Patrick: but no files are in them either
Gian: Patrick, I am sorry to inform you that I need to escalate this case to our senior expert team.
Gian: They will contact you for resolving your issue.
Patrick: Ok please do so.
Patrick: I need my files ASAP. I have to have them... Thousands of dollars of money spent on those graphics.
Gian: May I have your contact number and appropriate time to call you?
Patrick:###-###-#### 9am - 9pm Central time any day of the week.
Patrick: When will I hear from someone?
Patrick: This is affecting my work, bigtime.
Gian: I am sorry for the inconvenience caused to you.
Gian: I will escalate the case. They will contact you soon.
Patrick: Ok thanks.
February 25th, 2014:
info: You are now chatting with 'Sumukan'
Sumukan: Hello! Welcome to Adobe Customer Service.
Patrick: Hi.
Sumukan: Hi Patrick!
Patrick: Just a heads up, I'm highly irritated at Adobe
Sumukan: I'll check and assist you with your tickets.
Patrick: Nothing personal.
Patrick: I've waited a week for a response from Adobe
Patrick: I think it's been a week
Patrick: All my files in CreativeCloud vanished, and I've been through this chat deal over it twice prior to now
Patrick: No one is fixing anything.
Patrick: Thousands of dollars of money spent on my graphics, videos and more.
Sumukan: I am sorry for the delay happened in your situation.
Patrick: All my folders are there but no one is getting back to me... No one is restoring my files. I didn't delete my files.
Patrick: I'm running a business. I can't work without them.
Patrick: Yet Adobe continues to bill me for CC membership without delay.
Sumukan: Let me check and assist you further.
Sumukan: Thank you for staying online.
Patrick: Yep
Sumukan: Patrick, your issue has been escalated and relevant team is working on the case and I our relevant team will contact you back via email as soon as possible.
Sumukan: I am sorry for the situation happened.
Patrick: Look, that isn't good enough. No response like "We are investigating" from that team... nothing.
Patrick: I'm running a business
Patrick: All our graphics, icons, videos, after effects stuff and more
Patrick: gone
Patrick: Being left out in the air with "We're working on it" doesn't cut it.
Sumukan: I apologize for the additional time this will take and look forward to a positive resolution.
Patrick: Right, and who knows when or if I'll get my files back.
Patrick: So what will Adobe do then?
Patrick: "Sorry... things happen"
Patrick: ?
Patrick: What is Adobe going to do for me, a long.. .LONG time customer.
Patrick: Like I said, nothing personal...
Patrick: This isn't good enough though.
Sumukan: Patrick, I'll escalate the case with priority so that our relevant team will get back to you as soon as possible.
Patrick: How long will this take to be resolved?
Patrick: Why have I not received a ticket confirmation?
Patrick: Why has no one gotten back to me to at least communicate?
Patrick: Why is this even close to acceptable? How could it be?
Sumukan: I am sorry Patrick, I escalated the case with priority and our relevant team will contact you within 2 to 3 business days and I'll send you notification regarding this conversion.
Same Day, later on:
Pushparaj: Hello! Welcome to Adobe Customer Service.
Pushparaj: Hello Patrick.
Patrick: hi
Pushparaj: How are you?
Patrick: I dont' know what is going on with Adobe.
Patrick: I'm horrible
Patrick: If you look at my chat history, I now have something to add to it
Patrick: 1. I contacted someone a week or so ago. All my files in CC disappeared
Patrick: Folders are still there but files are gone. vanished. I didn't delete them.
Patrick: Never heard back from anyone so I contacted again
Patrick: Today, I contacted a 3rd time
Patrick: Now, my adobe ID doesn't even work.
Pushparaj: I will help you with your issue.
Patrick: I can't sign
Patrick: can't sign in
Patrick: It's like I'm being erased in every manner
Patrick: So I tried my old email address and it's letting me sign in, but saying for me to activate a trial?
Patrick: I'm a paying customer.
Patrick: My adobe ID is supposed to be: [email protected]
Pushparaj: I am sorry for the inconvenience caused.
Patrick: But all of a sudden I cannot even use it...
Patrick: And again, all my files are missing. My creative cloud files.
Pushparaj: May I please have your email address registered with Adobe?
Patrick: Thousands of dollars worth of graphics, videos and things I've purchased over time that I decided to store in CC.
Patrick: [email protected]
Patrick: Which starting about 2 hours ago, doesn't work anymore... I have no idea why.
Pushparaj: Please allow me 3 minutes while I check the information for you.
Pushparaj: Thank you for staying online.
Patrick: yep
Pushparaj: I see that your issue was escalated to the relevant team.
Patrick: never got an email as promised
Patrick: But now I can't even open Photoshop or any adobe programs
Patrick: It's telling me to sign in
Patrick: but now all of a sudden, after that chat with whoever that was earlier, my adobe ID isn't working
Pushparaj: Patrick, we are still are still working on your issue.
Patrick: So now I can't even use the software?
Patrick: First, my files are deleted.
Patrick: Now I can't use the software because my Adobe ID is broken?
Pushparaj: May I know the error message that you are displayed when logging in to your Adobe account.
Patrick: The Adobe ID and/or password provided does not appear to be valid. Please try again.
Patrick: when I tried to reset ( which I shouldn't have to as I save my passwords )
Patrick: It said my email isn't associated with an adobe ID
Pushparaj: Thank you for the information.
Pushparaj: Just to confirm, do you have access to the email address?
Patrick: Yes
Pushparaj: I will send the reset password link to your email address.
Patrick: ok
Pushparaj: Please check your inbox.
Patrick: nothing
Pushparaj: Please check it after deleting the cookies of your browser.
Patrick: check what? Trying to sign in?
Pushparaj: I mean to check your inbox.
Patrick: I'm using a mail app
Patrick: That has nothing to do with cookies in my browser
Pushparaj: I am sorry, I was not informed that.
Pushparaj: Please refresh the page.
Patrick: no email
Patrick: It's saying that it isn't even an adobe ID
Patrick: but I've been using it for a long time
Pushparaj: Patrick, I will put your issue as higher priority and escalate the case to the higher team.
Pushparaj: They will contact you within 24 hours.
Patrick: so now I can't even use my software?
Patrick: first files, now software?
Patrick: oh my gosh...
Pushparaj: May I have the previous case number?
Patrick: That's just it... no one is giving me case numbers
Patrick: I'm not getting emails from adobe. I'm not getting ticket numbers
Patrick: Can you see the previous chat transcripts?
Patrick: I emailed them to myself
Patrick: I'm not getting phone calls
Patrick: emails
Patrick: nothing
Patrick: This is effectively shutting my business down
Patrick: My business revolves around Adobe software
Patrick: And you guys aren't doing a damn thing about it other than telling me you're doing something.
Patrick: So now I can't even open Photoshop, or anything.
Pushparaj: I understand your concern, Patrick.
Patrick: Telling me to sign in again.
Patrick: It's more than a concern
Patrick: This is absolutely absurd
Patrick: No one from adobe is doing what they say they're going to do
Pushparaj: I suggest you to use trial version software till then.
Patrick: No.
Pushparaj: I will provide you the link for you.
Patrick: I want someone to step up and do something
Patrick: I'm a paying customer and have been for a long time.
Patrick: Why didn't I get a ticket email?
Patrick: Why is my Adobe ID not even working now?
Patrick: Where are my files? All my folders and sub folders are there in Creative Cloud
Patrick: Who's going to fix that and when?
Patrick: I'm going to sit in this chat box until someone fixes my account. I'm absolutely fed up.
Pushparaj: I understand that you have been your customer for long time.
Pushparaj: We have a lot of cases to work on. So it is delaying.
Pushparaj: For you I will put the case as urgent priority and escalate it.
Patrick: I care about other people's cases, but that simple fact alone that there are so many open cases is a concern.
Patrick: There's no reason for me to not be able to sign into the software now.
Patrick: And I have to get this fixed.
Patrick: not later
Pushparaj: I suggest you to create an other Account and use software now. Till your issue get resolved, Patrick.
Patrick: You have to understand, nothing any of these chat agents tell me is being done.
Patrick: I'm not getting phone calls, no ticket confirmations, nothing.
Patrick: Once this chat is closed, I won't hear from anyone.
Patrick: This is how Adobe decides to run business now?
Patrick: Last chat, I was promised an email confirmation of the ticket.
Patrick: Did I get one? No
Pushparaj: I see that you have been waiting from 18th Feb.
Patrick: Sounds about right
Patrick: Even my fonts... all of it. all creative cloud
Patrick: Jeeesh this is ridiculous.
Pushparaj: I am really sorry, I too would have frustrated if I was in your place.
Patrick: Yep... but nothing personal with you.
Patrick: I'm just very angry.
Patrick: So I'm going to sit here until my issue is resolved.
Patrick: Can't you contact someone that can handle this?
Patrick: All of Adobe's resources and they're going to let me go for a week with these problems?
Pushparaj: Let me check this for you.
Patrick: Completely unacceptable
Pushparaj: Please allow me a minute.
Pushparaj: I apologize for the delay, it is longer than expected. Please allow me 3 more minutes.
Patrick: ok
Pushparaj: Just to confirm, have you tried changing the email address of your Adobe account?
Patrick: how can I change my email address when it isn't allowing me to use my Adobe ID to begin with?
Pushparaj: Do you have any other alternate email address?
Patrick: Now here's something screwed up. I can sign into Creative Cloud with my old email address "[email protected]" but this was changed many months ago to "[email protected]"
Patrick: However, it's telling me to launch a trial.
Patrick: And even stranger still, if I sign into CC with this old email address I can see my folders online, but still no files in them.
Pushparaj: I suggest you to login using the email address [email protected].
Patrick: But it isn't recognizing that I have a paid plan
Patrick: And if I try to sign into creative cloud desktop with this?
Patrick: it shows the spinner
Patrick: and then says you've been signed out
Pushparaj: I suggest you to login to Adobe account using the email address [email protected].
Patrick: I did... through a web browser
Patrick: I'm signed in
Patrick: What I'm saying is it won't let me in the creative cloud application
Pushparaj: I understand that. Now please try to sign in to Creative cloud account.
Patrick: I'm signed in
Patrick: with the gmail address
Pushparaj: Are you able to login with the gmail address without any issues?
Patrick: to creative.adobe.com yes
Patrick: But now the desktop software
Patrick: but not
Patrick: but not the desktop software
Pushparaj: Do you have access to your Gmail email address?
Patrick: yes
Pushparaj: I will sent the reset password link to your gmail email address.
Pushparaj: A reset password email has been sent to [email protected].
Patrick: to reset the password for the .me email?
Patrick: Why is "[email protected]" no longer my adobe ID?
Pushparaj: I see that is the issue.
Pushparaj: Please check the email address [email protected].
Patrick: I can sign into creative cloud "online" website with the gmail address
Pushparaj: Are you able to view your subscriptions?
Patrick: Yes
Patrick: however, I can't...
Patrick: Okay here are my steps now:
Patrick: On my computer, the little creative cloud icon on my MAC, at the top.
Patrick: I click on it
Pushparaj: Sure.
Patrick: It's prompting me to sign in
Patrick: I sign in with the gmail address now
Patrick: The spinner/loader displays like it's thinking
Patrick: then it says "You have been signed out"
Pushparaj: Thank you for the information.
Pushparaj: Please allow me 3 minutes while I check this for you.
Patrick: Another way to produce an error, I did the following:
Patrick: 1. Tried to open Adobe Illustrator CC
Patrick: 2. The Adobe sign in thing popped up
Patrick: 3. I entered the credentials
Patrick: 4. It asked me to agree to terms and conditions
Patrick: 5. It said, start your Illustrator trial
Patrick: 6. I said license this software
Patrick: 7. It's aksing me for a serial number
Patrick: which I don't have because I'm a cloud subscriber
Pushparaj: Thank you for the information.
Pushparaj: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
Patrick: what about my other problems?
Patrick: Is this where I don't hear from anyone?
Pushparaj: Yes, I think all your issues will be resolved after you sign in with the email address [email protected].
Pushparaj: Shall I transfer this chat.
Pushparaj: *?
Patrick: ok
Pushparaj: Thank you for confirming.
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with 'Mohammed'
Mohammed: Hello. Welcome to Adobe Technical Support.
Patrick: Hi
Mohammed: Hi Patrick.
Mohammed: Please allow me a moment while I look into your account & verify the details.
Mohammed: Thank you for staying online.
Patrick: No problem
Mohammed: As I understand that you are unable to sign in to the Creative Cloud desktop App as gets the Error "You've been Signed out", is that correct ?
Patrick: Correct.
Patrick: And while waiting to be transferred I uninstalled and reinstalled the desktop app
Patrick: still not working
Patrick: My account is a complete disaster. Not sure how much of the transcript you read
Mohammed: Thank you for confirming.
Mohammed: I'll be glad to check and help you with that.
Patrick: My adobe ID was: [email protected] and worked until about 3 hours ago.
Patrick: Now that adobe ID magically does not exist.
Patrick: So it let me sign into http://creative.adobe.com with my old ID which is [email protected]
Patrick: Pushparaj suggested I sign into the desktop application with the gmail address. and here I am
Mohammed: Thank you for the information.
Mohammed: As I checked, you have the subscription under : [email protected].
Patrick: Ok.
Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: Okay lets stop there.
Patrick: It should exist.
Patrick: Matter of fact, I've used it for a long time.
Patrick: I even have it stored in my 1password program
Mohammed: It is not possible.
Patrick: I mean, media is my business.
Patrick: Yes it is
Mohammed: Adobe ID doesn't exists with the email address : [09:16:27] Mohammed: Adobe ID does not exists with the email address : [email protected]
Patrick: That's part of the mystery.
Patrick: I'm not insane here.
Patrick: Matter of fact... look at this:
Mohammed: I have checked with me resources, Adobe ID doesn't exists.
Mohammed: You have the subscription under : [email protected].
Mohammed: Please try to sign in with the Adobe ID: [email protected]. to creative cloud App.
Patrick: It doesn't work.
Patrick: Let me try to be clear, and I'm trying to be patient.
Patrick: When I first signed up for CC a year or so ago
Patrick: I used the gmail
Patrick: I later switched my adobe ID to "[email protected]"
Patrick: I receive my billing statements at the .me
Patrick: I've signed into teh app with .me
Patrick: It's saved in my 1password program under .me
Mohammed: I am sorry, you cannot change the subscription email address from one to another.
Patrick: You're not ...
Patrick: oh my gosh
Patrick: Do you have an email I can forward my receipt to?
Mohammed: You need to cancel the subscription from the gmail account and purchase it from me.com account.
Patrick: It has been .me
Patrick: I'm not some idiot
Mohammed: Would you like to resolve the Adobe ID issues or Activation issue ?
Patrick: I want you to listen to me for a moment and stop treating me like I'm a moron.
Patrick: I've been dealing with chat agents for a week now
Patrick: I'm absolutely frustrated
Patrick: I'm not some idiot that has no clue of software.
Mohammed: I certainly appreciate your patience in this process.
Patrick: I'm telling you that my Adobe ID has been .me for a long time.
Patrick: Just listen to me.
Patrick: you telling me it can't be done means nothing.
Patrick: I have been signing in and out of adobe with '.me" for a long time
Patrick: 3 hours ago it stopped working
Patrick: Cooincidentally shortly after my last chat
Patrick: several hours ago today
Patrick: Let me start over and give you the history.
Mohammed: I would like to transfer this chat to the appropriate Customer Service queue where we have experts available to help you on this issue as your purchase the subscription from me.com, will that be fine?
Patrick: I want to explain this. I'm tired of being passed around.
Patrick: This is a problem.
Patrick: You know the Creative Cloud files? The 20 or 25GB cloud?
Patrick: All of my files mysteriously disappeared
Patrick: not the folders or sub folders I created
Patrick: I contacted Adobe a week ago about it
Patrick: I contacted them yet again
Patrick: and today, a 3rd time
Mohammed: The issue which you are referring to for email address, is handled by our customer service team.
Patrick: My adobe ID worked today
Patrick: then 3 hours ago, it's back on "gmail"
Patrick: But regardless, I can't sign into the desktop app with teh gmail
Patrick: Isn't that a technical issue?
Mohammed: I will help you with the Sign in issues with the gmail.com account, is that okay ?
Patrick: Sure
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /etc/ and press Go.
Patrick: ok
Mohammed: Open the hosts file, copy and paste the entire hosts file contents on this chat window.
Patrick: ## # Host Database # # localhost is used to configure the loopback interface # when the system is booting. Do not change this entry. ## 127.0.0.1 localhost 255.255.255.255 broadcasthost ::1 localhost fe80::1%lo0 localhost
Mohammed: Thank you.
Mohammed: Close the hosts file.
Patrick: ok
Mohammed: Choose Apple menu > System Preferences, and then click Network.
Patrick: ok
Mohammed: Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).
Patrick: ok
Mohammed: Click on lock icon, enter the Administrator name and password.
Mohammed: Then click on Advanced button and click Proxies Tab.
Patrick: ok
Mohammed: Under 'Select a Proxy server to Configure'
Mohammed: Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: they are already unchecked
Patrick: oh wait
Mohammed: Uncheck 'Use Passive FTP Mode (PASV)'.
Patrick: just unchecked use passive ftp
Patrick: ok
Mohammed: Then click on Apply Now button.
Patrick: ok
Mohammed: Now try to Sign in to Creative Cloud Desktop App.
Patrick: Nope
Patrick: Doesn't work
Mohammed: Okay.
Mohammed: Please click on Finder icon.
Mohammed: Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type /Library/ and press Go.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: o
Patrick: ok
Mohammed: Rename the STStore fodler to SLStore_old and OOBE folder to OOBE_old.
Patrick: ok
Patrick: there's also a SLStore_v1 in there
Patrick: should I do anything with it?
Mohammed: No, Patrick.
Patrick: ok
Mohammed: Open the SLCache folder.
Patrick: ok
Mohammed: Delete all the files and folder from SLCache folder.
Patrick: ok
Mohammed: Click Fidner > Click Go > 'Go to Folder' option from the Top menu bar.
Patrick: ok
Mohammed: Type ~/Library/ and press Go.
Mohammed: ~/Library/, Ensure there is ~ symbol in front.
Patrick: ok
Mohammed: Open the Application Support folder.
Mohammed: Open the Adobe folder.
Patrick: ok
Mohammed: Delete the OOBE folder.
Patrick: ok
Mohammed: Open the Applications folder.
Mohammed: Open the Utilities folder.
Patrick: ok
Mohammed: Delete the Adobe Application Manager folder.
Patrick: ok
Mohammed: http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudCleanerTool.dmg
Mohammed: Download and Run the Adobe Cleaner Tool from the above link.
Mohammed: Let me know once it is launched.
Patrick: ok it's ready
Mohammed: Select Creative Cloud and click Clean Selected up button.
Patrick: ok
Mohammed: Select Adobe Application Manager and click Clean Selected up.
Patrick: it doesn't exist in the list
Mohammed: Close the Cleaner Tool.
Patrick: ok
Mohammed: Click here.
Mohammed: Open the above link and click Download button.
Mohammed: Download and install the Creative Cloud Desktop App from the above link.
Patrick: says page not found
Patrick: are you wanting me to download creative cloud installer?
Patrick: I have a fresh download from an hour ago while being transferred to you
Mohammed: http://creative.adobe.com/products/creative-cloud
Mohammed: Open the above link and try downloading it.
Patrick: says page not found
Patrick: I see
Patrick: it's a typo
Patrick: Needed products instead of product
Patrick: ok downloaded
Mohammed: Install the Creative Cloud Desktop App.
Patrick: ok should I try to sign in?
Patrick: its' done installing
Mohammed: Yes, please.
Patrick: A Creative Cloud Files folder exists that is associated with a different Adobe ID. You may create a new folder (old folder will be renamed) or merge the existing files with those of your current Adobe ID.
Patrick: Gives me the option: Merge or Creative new folder
Patrick: Told you it was working under my .me
Mohammed: Click Create new folder.
Patrick: either that or it's confused
Mohammed: Sign in and click on Apps tab.
Mohammed: Are you able to sign in and view all CC Apps tab in Creative Cloud Desktop App ?
Patrick: ok
Patrick: yes
Patrick: my fonts are gone though
Mohammed: Okay.
Mohammed: For File Sync and Font sync feature, you need to contact our Phone Support Team.
Patrick: support changed my adobe ID to .me months ago. Why is it switched back?
Patrick: It even recognized another adobe ID on this machine
Mohammed: Patrick, as I checked with my resources. Adobe ID doesn't exists with the email address :[email protected]
Patrick: This needs looking into.
Mohammed: You have the subscription with the Adobe ID : [email protected].
Patrick: I can forward you email confirmations
Patrick: I can show you. Can I sent screenshots through here?
Patrick: send
Patrick: Where do I send an actual support ticket to Adobe?
Patrick: I'm going to forward all my chat transcripts
Patrick: I know something is still "off" with my account. My files are still missing... something isn't right
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Mohammed: Patrick, would you like to use the subscription with the Adobe ID : [email protected] instead of [email protected] ?
Patrick: Mohommed, that isn't my point.
Patrick: I know something is "wrong" with my account.
Patrick: I'm missing thousands of dollars worth of files
Patrick: They were deleted/removed/vanished from my creative cloud folder
Mohammed: For File Sync and Font sync feature and issues, you need to contact our Phone Support Team.
Mohammed: They are the specialized team for this issue.
Patrick: I need to send a support "ticket" so I can forward all these transcripts
Patrick: Is phone the only option?
Mohammed: Please contact our Phone Support team to this issue.
Patrick: What's the number?
Mohammed: Yes, you need to contact via Phone support.
Mohammed: Please contact our phone support team at 800-833-6687 available from Monday to Friday, 5 AM to 7 PM PST.
These aren't all the chats... Just what I saved and had the email transcript sent to me.
Then I start getting email responses from an escalated team:
February 26th:
Hi Patrick ,
Thank you for contacting Adobe Technical support.
I understand that you are unable to locate the files and folders　in Creative Cloud account, I am glad to help you with this issue.
Patrick, we are working on this issue and we need Creative Cloud log file from your MAC to investigate this issue further.
I suggest you to follow the below steps to locate and upload the Creative Cloud log file.
Open Finder application.
Click on Go>Go to Folder.
Type ~/Library and press return key.
Then navigate to Application Support/Adobe/CoreSync folder.
Locate the file named CoreSync-yyyy-mm-dd.log and copy it to desktop, then attach the　log file to this case.
yyy:Year, mm:Month, dd:Date.
In case, if you are not able to attach the files to this case, then you can upload it using the below link.
https://adobeformscentral.com/?f=R0pCOuGg5GClJqqccaSBBQ

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

How to transfer adobe acrobat XI registration from one desktop to another (bought new PC).

how do you transfer adobe acrobat XI registration from one desktop to another (bought new PC). Need to use ASAP!

Hi jaanders2,
The licensing agreement allows you to activate Acrobat on up to two computers. So, if you've only activated in your old computer, you simply need to install and activate Acrobat on the second computer. If you no longer have the installer file or installation media, you can download Acrobat from here: Download Acrobat products | Standard, Pro | XI, X - Adobe
If you need your serial number, this document will help you track it down: Find your serial number quickly - Adobe
And this document, will walk you through the activation process: Activation & Deactivation Help
Please let us know if you need additional help.
Best,
Sara

Problem with iOS7 : I have a message on my screen "This phone is not registred as a developper phone..." or something like that, can you help me because I download the iOS7 Beta even if I was not a developper. Thank you very much if you help me.

Problem with iOS7 : I have a message on my screen "This phone is not registred as a developper phone..." or something like that, can you help me because I download the iOS7 Beta even if I was not a developper. Thank you very much if you help me.

JaillotJb wrote:
I download the iOS7 Beta even if I was not a developper.
if you downloaded it and are not a developer, then we are not allowed to help you here. sorry.

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Hi,
I have a problem with the application registration of Campus Manager 5.2.1 under LMS 3.2.
Right now in the "Functional" tab of the LMS portal the "Campus Manager" view is empty.
In "Common Services" - "Server" - "Home Page Admin" - "Application Registration" Campus Manager is missing in the list of registered applications.
I can connect to the Campus Manager using the direct link http://<servername>:1741/campus/adminIntro.do.
The "CM" tab on the LMS portal page works.
I tried to register it this way:
In the CS Homepage Admin I click on "Register" - "Register from Templates" - "Next"
Then I get the list of templates. I select "Campus Manager" - "Next".
I enter these values:
Server name: fully qualified name of the server
Server Display Name: hostname of the server
Port: 1741
Protocol: http
When I click on "Next" - "Finish" the Campus Manager is not added to the list of registered application and I get no error message.
Did I enter wrong values? Where can I find corresponding log/debug messages?

It sounds like the CMIC database may be corrupt. There is a process to recover this, but it's somewhat complicated. If you open a TAC service request, your engineer can walk you through the process. This will clear out the CMIC database and reregister all applications. That should sort you out.

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hello,
just wondering: are there any online tutorials for creating a registration system for a cocoa application ? I've been googling and can't find any.
*looking specifically for info for how to generate a code based on the user's mac address, and then to generate a working auth code, which the app will use to unlock the app.

Hi
Thanks for your reply.
Now I have sucessfully created the plug-in and I have placed it in the internet - plugin directory as well. In addition to this I have configured the MIME type as well and set it to a custom type Simp. Now I want to try my plugin . How can I do this ? there is something given Here : http://developer.apple.com/DOCUMENTATION/InternetWeb/Conceptual/WebKitPluginProgTopic/Concepts/AboutPlugins.html#//appleref/doc/uid/30001248-198944
Where it asks to add a piece of code under OBJECT tags in the HTML page. then I opened this page in safari but the plugin was not called. . What should I do to get this called.
Thanks in advance
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Partner Self-registration in Oracle B2B 10g

Hi B2B team,
Wanted to confirm from you if there is any provision for Partner self-registration in Oracle B2B 10g. We are on the latest patch. I am not aware of this functionality but wanted to get this confirmed from the product team.
Also, we will require a server restart when a new TP comes onboard in Oracle B2B 10g isnt it? Is my understanding correct or is there something we can do to overcome this?
Regards
Kavitha

Kavitha,
Drop a mail to B2B product dev team/PM to know more on this part. As far as I know there is no such facility in 10g. Yes, bounce may be required in case of certificate changes involved.
Regards,
Anuj

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I'm writing a small shareware app that I would ideally like people to register. This is the classic, if they send in the registration code 'xxxxxx', then I can send the unlock code 'YYYYY' situation.
Three criteria:
1) I would like the registrtaion code xxxxx to be unique. I am toying with the idea of storing the date in millisecs of when the app was first run on the system. If anyone has any better suggestions, I would love to hear them.
2) I would really like to have the algorithm myself. i.e. I don't plan to make enough off of this to be worth purchasing a library.
3) This does not need to be incredibly secure. Just enough to keep the casual person from
Does anyone out there have an algorithm they are willing to share to accomplish this?
Thanks all. This falls into the 'I know it has to be a known problem, but I'm not sure where to start' category.

Unless I am misunderstanding, I think that I'm addressing what you mentioned. Let me recap and see if I can make it more clear.
1) Client sends you an identifier and saves it to the client's disk.
String start = "" + System.currentTimeMillis();
start = start.substring( start.length() - 5, start.length() );
//this pulls off the last 6 numbers from the first run time and converts to a string.
// this is written to a file on the client side and then sent to me for registration.
2) You (the server) send back a hash of the identifier.
//registration app
String start = codeSentFromCustomer;
String superSecretDecoderString = "Secret Code";
start = start + superSecretDecoderString;
String result = MD5.getHashString( start );
result = result.substring( result.length() - 9, result.length() );
//this takes the 6 digits provided and appends "Secret Code".
// i.e. if the customer's code is "333232", then "333232Secret Code" is fed into MD5.
// I then send the customer the last 10 digits from my MD5 hash, say "1234567890" for simplicity sake
3) Clients types the unlock code ("1234567890") into the registration box, which is then saved to disk.
// to check on the unlock code's validity, I...
String superSecretDecoderString = "Secret Code";
String start = originalCodeFromAbove; //i.e. "333232" in this example
start = start + superSecretDecoderString; //now start = "333232Secret Code"
String result2 = MD5.getHashString( start );
result2 = result2.substring( result2.length() - 9, result2.length());
// I compare the result2 to the stored unlock code to make sure they are equal
// superSecretDecoderString is stored within the client and the registration prog's code. i.e.
// the customer never sees that string.
4) At each startup the client code checks the hash of sent ID against the return he has stored.
// run through the validation code detailed in #3.I think it addresses what you were referring to, but if it doesn't please tell me. It's my first crack at this sort of code, and I'd much rather discover any gaping holes now than later. :)
thanks again

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