Verizon can't refund my payment?

Question

I made a payment last night and then realized it's not even due until the end of the month- My fault. So I called customer service right after I made the payment. They said they cannot refund it or cancel it and my bank would have to. This morning I called my friend who works at the bank and she told me Verizon needed to refund me because the took the payment and even double checked with the department that takes care of the debit cards (since I used my debit card). So then I called a Verizon store and they once again told me the bank had to deal with it So I told her I already spoke to the bank and the said it was Verizon's problem So then she was very rude and says well I don't know what to tell you and I said well I guess ill have to go to the bank. I went to the bank and once again they told me they couldn't do anything it was up to Verizon unless I wanted to dispute it which would cost me $25 and they suggested I go to the Verizon store and speak with a manager. So I did. I got there and they checked me in and they directed me to a woman. I started explaining the story and she interrupts me and says I talked to you on the phone and told you there's nothing we can do. I said well I was just at the bank and they said it's Verizon's problem. She's called a manger over and said This is the phone call I told you about earlier and I told her there's nothing we can do. So the manager says we can call a number and we can speak to someone about refunding you. So they hand me the phone and I'm speaking to someone and she's says "they're not going to give you your money back". Needless to say the man on the phone and the manager were very nice and I'll be getting my money back in the next 5 days . Why couldn't they have just done this in the first place?! I was So mad that I had to go back and forth all day and all they had to do was call a number. I will be calling and making a complaint tomorrow cause this was ridiculous.

Answer 1

sld831 wrote:
I made a payment last night and then realized it's not even due until the end of the month- My fault. So I called customer service right after I made the payment. They said they cannot refund it or cancel it and my bank would have to. This morning I called my friend who works at the bank and she told me Verizon needed to refund me because the took the payment and even double checked with the department that takes care of the debit cards (since I used my debit card). So then I called a Verizon store and they once again told me the bank had to deal with it So I told her I already spoke to the bank and the said it was Verizon's problem So then she was very rude and says well I don't know what to tell you and I said well I guess ill have to go to the bank. I went to the bank and once again they told me they couldn't do anything it was up to Verizon unless I wanted to dispute it which would cost me $25 and they suggested I go to the Verizon store and speak with a manager. So I did. I got there and they checked me in and they directed me to a woman. I started explaining the story and she interrupts me and says I talked to you on the phone and told you there's nothing we can do. I said well I was just at the bank and they said it's Verizon's problem. She's called a manger over and said This is the phone call I told you about earlier and I told her there's nothing we can do. So the manager says we can call a number and we can speak to someone about refunding you. So they hand me the phone and I'm speaking to someone and she's says "they're not going to give you your money back". Needless to say the man on the phone and the manager were very nice and I'll be getting my money back in the next 5 days . Why couldn't they have just done this in the first place?! I was So mad that I had to go back and forth all day and all they had to do was call a number. I will be calling and making a complaint tomorrow cause this was ridiculous.
I am sorry to hear that the customer service left much to be desired. As for the payment issue, one thing to keep in mind would be that the VZW Treasury department, which is the department that would investigate and potentially return all payments that had some issue, will only reverse a payment that is made if there is an error on the side of VZW; this means that double payments through the ivr or website after or before an automatic payment goes through and payments that were larger than originally intended would be ineligible for reversal. The banking institution does have a means to reverse withdrawals out of your account; if they do not, then it is time to consider banking with a different institution that will protect you adequately (comes from my many years working with a large banking institution). All in all, though, I am almost certain that the rep would have provided this advice to you, but always make sure you are seriously ready to commit to the payment before you make it.