Verizon Edge-- Note 4 $200 promotion Question!!!

Dear Customer Service Rep,
I preordered the Note 4 for Verizon Friday Sept 26th. Now with an accepted phone trade in can I use that 200 credit towards the phone if I am going through the Edge program. If not, would I have to purchase it out right using the 200 and the money I have to pay for it then get the edge plan? If yes, is the price for the phone outright 699.99 like it is at verizon or is it more....If it is more how can I cancel my preorder and I will just go to a vzw store and preorder it there and just wait 4-8 wks for the 200 credit.
Thanks,
WRCupZ86

Hi WRCupZ86,
Thanks for your interest in purchasing your Samsung Galaxy Note 4 with us! It looks to be one impressive phone, so I can imagine how anxious you must feel to receive yours.
Regrettably, Best Buy gift cards cannot be used as payment towards Verizon Edge, Sprint Easy Pay, or AT&T Next plans. If you'd like to apply the trade-in gift card towards your Note 4, then you'll need to purchase the phone as a traditional upgrade (incurring any applicable activation fees). Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Verizon Edge not offered to longstanding Verizon customers.

Why are current Verizon customers who are under contract and not eligible for an upgrade not eligible for Verizon Edge? It would seem to me that long standing Verizon customers should be rewarded with new plans instead of being held to current/out dated contracts. Wouldn't Verizon be best served to make current customers happy and keep them under contract? In my case, I will most likely wait until my contract to expires and move to TMobile. Furthermore, I currently have the Verizon unlimited data plan and Verizon Edge would probably be the only way I would voluntarily give up unlimited data.It seems that Verizon is satisfied with keeping long standing client in old plans.

I don't understand this program - at all.
The whole idea of Edge is to allow you to upgrade early. But, if you have to be eligible for an upgrade what is the point? If my contract has expired and I can upgrade, why do I need Edge?
Can someone explain what I am missing here?

Should I buy iphone 6 plus @ Verizon store for $200 promotion by trading in old iphone 4? What if I bought it at Apple Store..

I bought new iphone 6 plus @ Apple store online. Yes I upgraded another 2 years verzion contract service. Here is my question.
Am I still qualified for Iphone Trade In promotion $200 by trading in my old iphone 4? I got confused. One of Verizon guys via phone call said to me that I would be qualified for the promotion even though I bought Apple store (NOT Verizon store) I was also told by one of verizon store sales that I would not be qualified because i didn't buy it at Verizon store.
Please clarify what's condition of iphone 6 plus purcahse. Should it be at Verizon store? or regardless??
In addition, should my purchase on Verizon Edge Plan for this promotion? What about "Upgrade phone without changing existing plan"? Am I still qualified for this promotion?
Thanks.

You will only get the Verizon promotion if you make the purchase from Verizon.

Verizon Edge: Fully Explained, Plus a few questions

At first glance Verizon Edge sound good, with a second look it seems to be a huge scam, but with enough research it seems it depends on the scenario.
This document excludes information regarding new customers who haven't had 6 months of good payment etc.
This document makes some assumptions which are located at the bottom in the form of questions to be answered by a Verizon representative.
The Basic Shared Plan, Subsidized phones and how it all works.
The Plan
Unlimited talk and text have become a given with Verizon, so it all comes down to data. The way the plans work are quite simple, there is a set price for the pool of data, For example my family has 6GB of data for $80. The price increases or decreases by $10 per 2GB(Not including very small amounts or large amounts) --- 10GB is $100, we'll use this number later.
After that you pay a flat price per device depending on the device(All devices use data from the same pool - when the data runs out you're charged $15 per 1GB over(rounded up to the next GB -- 4.05 rounds up to 5GB) or you have the option to upgrade your plan by 2GB for $10 more a month.
Smartphones are $40/month, basic phones are $30/month, tablets and other devices are $10/month
The Phone
The typical subsidized smartphone is $200 when you sign up for a 2 year contract.This price can vary with special offers or more expensive versions of phones(ex: 64GB iPhone over the 16GB one)
So you just got a $600 phone for $200, but that doesn't make the phone a $200 phone, and that doesn't mean you only payed $200 either, the other $400 is technically still payed for by you.
The remainder of the phone cost is nested within the monthly flat-rate access charge.
$400 over 24 months = ~$16.67 (of the $40) per month is actually going towards the phone.YOU ALWAYS PAY THE FULL PRICE OF THE PHONE WHETHER YOU KNEW IT OR NOT.
The difference, whether you have your own phone or are month to month you will pay $40 access fee a month no matter what, so if you're not getting a subsidized phone every 2 years you're giving Verizon more money in a way.
Total Cost with the Shared Plan
1 Person with 10GB Data($100 + $40) x 24months + $200 = $3,560
2 People with 10GB Data
($100 + ($40 x 2)) x 24months + ($200 x 2) = $4,720
3 People with 10GB Data
($100 + ($40 x 3)) x 24months + ($200 x 3) = $5,880
Verizon Edge (Check bottom for assumptions and questions.)
You still have unlimited talk and text and the data works the same way all for the exact same prices.
The monthly access charge for each device is where things change.
If you have 8GB of data in your pool or less, this charge is reduced by $10 ($40 --> $30)
If you have 10GB of data in your pool or more, this charge is reduced by $25($40 --> $15)In most cases it is cheaper to have 10GB while in the Verizon Edge program than to have less.If you have a really low amount of data or only have 1 or 2 people in your plan this may not be a good option for you.
These reduced prices only apply while you are still making payments on a Verizon Edge phone.
You do not pay a subsidized price for a phone although you are saving the same amount or more through the reduced access charge.
You will pay the full retail price of a phone over 24 months with no down payment. (ex: $600 phone = $25/month)
Total Cost with Verizon Edge (assuming 10GB and a $600 phone)
1 Person($100 + ($15 + $25)) x 24months = $3,360
2 People($100 + (($15 + $25) x 2)) x 24months = $4,320
3 People($100 + (($15 + $25) x 3)) x 24months = $5,280
What's Good About It?
If you have a 10GB plan or higher(Or upgrade to it), and your phone is $600:Your monthly cost will be EXACTLY the same..
How do you benefit then?
You save the $200 you payed for a phone each 2 years.
You can change phones once a year instead of every two years and still have the same monthly cost as you do without Edge.
If you 'Edge Up' early you have to finish paying up to 50% of the phones cost right then(Normally payed off by 1 year)
Edging UpWhen you 'Edge up':
50% or more of your phones total cost must have been payed off and it must be at least 30 days since the last Edge up.Typically a year or longer in unless you pay the remainder of the 50% at the time you Edge up
You must return your current Edge phone.
This phone must be in good condition as determined by Verizon.Or there will be a Fee
Must be Returned within 14 days of Edging upOr there will be a Fee
Switching to Verizon Edge (While in contract)
Requirements for eligibility:
Contract must be from before 11/13/13
Offer to switch expires 6/30/14
You must turn in your current Verizon phone(Subsidized phone on your current contract)
Like I said early, in the basic plan you technically pay for the other $400(more or less) through your monthly access charge.
In order to recoup this money they want the phone back.
In most cases this is at a lost to the customer, for example,
$600 phone, $200 paid, $16.67/month toward the $400 after.
I'm 16 months completed which means I payed an estimated $466.67 of the $600 phone
Questions
I assumed there isn't but: Is there monthly financing fee?
Any other minor fee?
Do you pay the ~$30 activation fee when Edging up as you normally do when upgrading phones?
What happens once you've payed the full cost of the phone?
I understand that you no longer get the reduced monthly access charge.
My question is, if you payed off the full cost, do you have to return the phone anyway?
If your phone is not eligible to trade back(Damaged or other)
If you want to edge up which scenario is true:
There is a fee because the phone is damaged
You have to pay the full cost of your current phone(rather than 50%)
other
When switching to Verizon Edge:
If you choose not to give back your current phone or it is not in returnable condition what happens?
I heard it's a $200 charge?
The remaining balance on my current phone would be $133.33 ($600 - $466.67) would that be the charge?
You are not eligible for switching to Verizon Edge?

A few corrections to your post.
When "edging up" you CAN pay the extra to get you to 50% of the cost of the phone. This information is from the Edge FAQ, #2 under "Contract and Payment Plan"
Can I pay more than my scheduled monthly Verizon Edge installment?
No, unless you are either seeking to Edge Up to a new device, which requires that at the time of the Edge Up transaction you pay at least 50% of the device following the initial 30 days of the Verizon Edge Agreement; or you are seeking to pay off 100% of your Verizon Edge Agreement, which you may do at any time.
For your point in #3, at least currently, you may be able to do an "Early Edge" if you are currently under contract. From #4 under "General Information". While it simply states you must return the phone on the line when placing your Edge order, I assume you must return the phone purchased when signing your current contract.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 2/1/14, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 2/1/14 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Also, your last statement is only valid if the phone active on the line is the phone you purchased when entering into the Edge agreement. You can only Edge Up by returning the phone you purchased on the Edge agreement(or authorized replacement phone such as warranty replacement or insurance replacement). You cannot purchase a smartphone, subsequently activate a basic phone on the Edge line and then return the basic phone when Edging up simply because it is the active phone on the line Edging Up.
Also from the Edge FAQ, #2 & #4 under "Edge Up and Returns"
What are the eligibility requirements to Edge Up with Verizon Edge?
To be eligible to Edge Up, you must:
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
How do I Edge Up when I'm ready?
There are three ways that you can Edge Up:
Bring your original Edge phone (or authorized replacement) to a Verizon Wireless retail location where a representative will help you complete the Edge Up process.
Complete the Edge Up process online using My Verizon.
Call Customer Service at 1-800-922-0204 and they’ll help you complete the Edge Up process over the phone.
Beginning April 13th, you’ll be able to complete the Edge Up process at select Verizon Wireless authorized retailers.
If your previous phone is an iPhone with iOS 7, you must disable Find My iPhone prior to sending it back. To disable Find My iPhone:
Tap Settings.
Tap iCloud.
Tap Find My iPhone.
You’ve successfully disabled Find My iPhone.
Note: If you use My Verizon or Customer Service, you’ll need to ship your original Edge phone (or authorized replacement) back using the shipping label provided by Verizon Wireless when you complete the Edge Up process. You’ll be billed for the new phone when you Edge Up. However, once it’s determined by Verizon Wireless that your original Edge phone was returned in good working order, you will receive a credit back for the remainder owed on the original Edge phone.

$200 Trade In Gift Card Offer with Verizon Edge

I was informed by two Best Buy associates that I could trade in any working smartphone for a $200 gift card that could be applied toward a purchase of a Galaxy S5 or a Note 4. Both associates told me that the gift card could be used for a two year contract renewal or the Verizon Edge program. If I chose to go with Verizon Edge then the gift card and any cash that I wanted to put toward the retail cost of the phone would be applied before the net difference was spread over a 24 month period and would reduce the monthly amount payable to Verizon for the phone cost. .
I bought a black Note 4 last week and renewed for two years at that time but the Edge program was offered at that time and I was told it would be reduced with the $200 gift card from the trade in. I went back to my local Best Buy store to return it because they now had a white phone in stock which they did not have last week. Also, since last week Verizon has also reduced their data plans and I now have a 10GB plan so wold qualify for the $25 discount per phone line instead of $15 with the 6GB plan. When I went to return the phone I told the representative what I wanted to accomplish and they said it would be no problem to apply the gift card, cash and change to the Edge plan.
When it got to the point to apply the gift card from the return and the cash I had previously paid they told me they could not do that and I would have to either pay the full retail price for the phone or spread the $749.99 cost across 24 months. They showed me on their screen that they did not have the capability to apply the payment.
Why was I told by two other associates that this was possible and was the representative tonight correct in saying it is not possible to apply the reduction. She did say that if I had bad credit and Verizon required a down payment that she could then accept a payment to reduce the cost of the phone but becuase I had good credit she could not do so. She then offered to put the price of the phone on a credit card which I would then have to pay monthly.
Please advise.

Greetings djcarree,
I realize this may not be the answer you were hoping for, but avm5689 is correct: Best Buy gift cards cannot be applied as payment towards devices on Verizon Edge, AT&T Next, or Sprint Easy Pay plans. To apply any gift card to the purchase of a mobile phone, customers must purchase the device as a traditional upgrade (incurring any applicable activation fees) or as a replacement device at its full retail price. Full details on how Verizon Edge plans work can be found here:
Common Questions About Verizon EDGE
That said, it's disappointing to read you may have received misinformation regarding available payment options during your initial visit. We rely on our in-store reps to provide accurate and detailed information on our partner's services and our own policies, so it's disconcerting to learn of situations where that expectation may not have been met.
If you're still in need of assistance and have not already done so, I'd encourage you to return to your local store when the have the chance. As I mentioned above, you'll need to re-purchase your Note 4 as either a replacement device or traditional upgrade in order to apply your trade-in gift cards towards the sale. Please also note that mobile phones can only be returned or exchanged within 14 days of the purchase date, and that additional carrier restrictions may apply.
BestBuy.com > Help Center > Return & Exchange Promise
http://bbyurl.us/RTE
Thank you for your understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon EDGE - Why do I need to trade in my old phone?

I'm not expecting this question to be answered, and this might have been discussed before, but I just need to vent my frustration with Verizon.
After T-Mobile introduced their JUMP program, Verizon did a "me too" and offered EDGE. However, their phone subsidies are still included in the bill (unlike T-Mobile) and you need to trade in your old phone to get a new one via EDGE. What's the point of trading in your old phone if you're paying full price for the new one (over time)?
Also - My contract is now up and if I choose not to do a 2-year extension to get a discounted phone, it would make sense for me to get some sort of discount toward EDGE's monthly payments ($10 off a month, or something like that).
In any case, my old phone has a crack on it and Verizon won't accept it toward EDGE. When I brought it to the store the guy said that I should replace my screen and THEN bring it back in. Right, so I'll pay $100 to repair my screen and then Verizon can make money selling it as refurbished AND charge me a full price for a new one via EDGE.
JUST SAYING.
Andrew

What kind of phone do you have? There is no need to trade in your old phone to get on Edge if you are not under contract. Verizon sometimes did have special promotion for customers who may be in contract with a 3G smartphone or an older 4G phone. This special promotion required trading in the phone that they had because it was technically still under subsidy and the Edge program would give those customers the chance to "upgrade" before their actual date. However, if you are out of contract trading in your phone is NOT necessary. You have already fulfilled your obligation for that device. If you have an iPhone the rep was trying to get you to trade it in towards accessories for the new phone. They work on commission and this is how they make a huge portion of the sales goal. I know most people don't care about that but a common misconception is that these reps make their money on the phones they sell which does NOT help them. If you are going to buy your phone from a corporate store you should get something else with it.
On to The Edge program. True this program is following suit with T-Mobile's plan. There are some differences. To be on TMo's Jump you are charged your monthly service fee (say $80), then you are charged your monthly fee for the phone (depends on the full price of the phone but say $27 average) which does not include any down payment. TMo also charges you $10 (mandatory) Jump fee. Yes this includes $8 for the insurance but there is still a $2 surcharge to be on the program. With VZW Edge your monthly service fee and your Edge payment. This is calculated by taking the full cost of your device and dividing it by 24. At the time of purchase there is no down payment. You only pay the tax on the full cost of the phone and the first Edge payment. I would opt for the insurance because if you would like to get a new phone before the 24 months is up that phone CANNOT be damaged in any way. With Edge you must complete 30 days with the device and 50% of the full cost of the device and you can change it. For all intents and purposes, Edge is like a lease. You pay monthly and can get out if when you meet the requirements. So, if you like to change to the newest devices or have more freedom this program is where it's at.

Verizon Edge and BYOD

Hopefully, a Verizon Wireless Customer Support rep can answer this question. I am currently on a family share plan, 2 smartphones (unlimited data) 2 feature phones. I would like to change to the More Everything/Verizon Edge plan with 10GB of data. I have 4 verizon smartphones, 2 from original contract, and 2 others. With just More Everything, it would be $160 for phones..$40/line. With Edge and 10 GB of data, it would be $60 for phone, $15/line after the $25/line discount. Same price at AT&T. So my questions are these; Can I bring my own devices to the Edge program, and get the per line data discount? Or, If I buy one Edge phone, can all the other phones on my plan enjoy the per line discount? and finally, Does the Edge discount continue after the phones have been paid off. Thank you for any assistance.

First, let's clear up a misunderatanding - EDGE is a payment plan for phones. If you are bringing all 4 phones then none of them will be on EDGE - that's only for a new device purchased with the EDGE payment plan.
MORE Everything will have a $40/line access for each of the smartphones. If they currently are out of contract (as they would be if you BYOD), and you have a 10GB or larger data bucket ($100) then you would receive a $25 line discount, effectively erasing the $100 data buck cost. Total for 4 smartphones and 10 GB shared data, $160.
With EDGE, the cost would be the same, but you would also have to factor in the cost of the phone (the payment plan that is EDGE). Bringing your own phone without a contract results in the same cost for now, the Month2Month discount, but that is available NOW and may not be in the future.
If I buy one Edge phone, can all the other phones on my plan enjoy the per line discount? Yes, as long as they are out of contract. And finally, Does the Edge discount continue after the phones have been paid off. It's available now as the month2month discount; whether that will still be available once they EDGE agreement is paid off, who knows?

Can i have more information about verizon edge program

What is the deal with Verizon edge program? Does anyone know that if you have 4 lines on your account if just one person on your account wants to participate in the Verizon edge program, is this possible? or does everyone on your account have to participate. Also, I have a few more questions, Let pretend I sign up for Verizon edge and do not want to edge up after 30 days with paying at least 60 percent of the phone that I just got off (which I think is kind of pointless) So I continue paying on my phone for 20 months, then the Verizon edge program is over in 24 months correct? Then after that, then could I go back to new every two program if I wanted to, after Verizon edge contract ends? Then I can keep the phone that I paid for correct? This is all really strange to me. If I pay full retail price for a phone, I do not want to give it back to Verizon for them to resell. It sounds like a leasing program to me. Why would you want the continued payments on a phone, like a never ending credit card bill. Anyway, all I want the Verizon edge for is get an early upgrade and a payment plan for a phone, then pay off the phone and keep it for the remainder of the Verizon edge plan, then end it.
Also, I do not have very good luck with phones working the entire time, that is what concerns me the most. I have a s3 currently and it is completely messed up for the past couple of months. The phone is acting nuts, drops calls, no reception, cuts out, powers down at 46 percent. So how is this going to happen if im the Verizon edge program and something happens to my phone, then I cant put a back up phone on my account for a replacement.? If the phone is defective and one of the stipulations of the plan is to return your phone in good working condition, then how would one do this is this situation happened?

The Verizon Edge payment option is basically a "leasing" program. The New Every Two program was retired in 2011.

Cancelling with verizon while on verizon edge

I have been a customer with Verizon since 2012. last year on my upgrade in May I switched 2 of my lines to the Verizon edge program. we got the galaxy note 3. my question is, when may comes around again and I am eligible to upgrade per the Verizon edge, but I decide to cancel my Verizon service instead. do I get charged any fees etc. and do I have to turn the phones back in or no?

You don't have to wait until May you are not under contract, but you are liable for the balance of the Edge payments, if you login to My Verizon - My Plans and Services (select a device), there is a link to view edge agreement where it will show you exactly where you are in the payments, such as:
This device was purchased under a Verizon Edge Agreement.
This agreement allows you to upgrade (“Edge Up”) after March 07,2015 and your remaining balance is below $524.99
Verizon Edge Agreement Paid to Date: 23%
Upgrade Eligibility
Upgrade by making your qualifying payment, which will be added to your total during checkout.
Qualifying Payment:
$361.59 Does not include applicable taxes and fees
Verizon Edge Agreement:
xxxxxxxxxx
Origination Date:
February 05,2015
Financed Amount:
$559.99
Remaining Payments:
22
Verizon Edge Balance:
$536.59

Verizon Edge & Rooting

I am an experienced Android user and I've been pretty interested in the Verizon Edge program. However, being the enthusiast that I am, I do prefer to root my phone to have administrative access and I understand the possible consequences that one can encounter if not experienced with the operating system or the process of rooting. My question is, if I am on the Verizon Edge program, am I prohibited from rooting my device? I only consider this as I have to return it in order to get a new one. Is there anything in the official Verizon Edge contract that prevents me or will it void the contract (not the warranty, I understand that the warranty is fully void upon modifying the devices system files). Thank you for your time.

They might consider it a non-working device when you trade it in for the next device. Also discussion of modifying the phones themselves is frowned upon here because of the Terms of Service for the community.

Verizon will not explain charges and does not reply to emails or calls

<Comment on moderator activities removed per the Verizon Wireless Terms of Service.>
Hello again,
I am a patient person, yet patience does not always pay off in getting results as evident in this example of trying to communicate with Verizon Wireless Customer Service.
It seems to me that upon losing a loyal customer to another provider, Verizon would attempt to lure that customer back with at least some type of positive interaction. Yet it appears that not only do you get slapped in the face with charges that do not make sense to the end user but you cannot get an explanation as to why these charges are occurring. Furthermore, when you are told you will be informed about it and then forgotten (with what appears to be the "ignore and customer will forget about it" scenario), that end user is just reinforced with a solid decision to never come back to Verizon and will also try to steer away anyone he knows from joining up with Verizon.
I am asking once again for someone to contact me about this issue. Today (4-4-13) I called Verizon once again and tried to get in touch with *#*#*# at ext. #*#*. You would have thought I asked the representative to explain the laws of physics as she was clueless as to how to do that. I then explained to her about the issue *#*#*# and I talked about and that I had not heard from her. She then informed me that she would get a message to her (*#*#*#) and someone would contact me.
As I stated in opening paragraph, it appears Verizon is more concerned about earning profits than customer service, which is now another reason for my leaving to another provider. However, I will continue to badger about the charges in question and will keep records of my correspondence as well as attempted correspondence until I do get a clear explanation of such.
Regards,
----- Original Message -----
From: *#*#*#*#
To: *#*#*#@verizonwireless.com
Sent: Thursday, April 04, 2013 12:34 PM
Subject: Overlapping Bill for *#*#*#
Hello, I was speaking with you 2 days back regarding the overlapping of bills for my former verizonwireless service. Phone number for this was ***-***-****.
I spoke with you for some time regarding this and you were going to check with your Supervisor but were unable to as they were in a meeting that could have lasted 2 hours. Nonetheless, you were going to contact me after you have spoken with them that particular day (Tuesday, April 2nd).
Perhaps you did try to return my call but may have reached a busy signal. However, I attempted to contact you today but was unsuccessful in doing so, which brings me to this email.
Please call me regarding this issue asap. I should be able to attend the phone, however, if no answer by me, please leave message on machine.
Thanks and regards,*#*#*#*#
Message was edited by: Verizon Moderator <> The original post was edited to remove the personal information of the employee. The OP has since deleted that message. This copy was sufficiently written by the OP to keep the privacy of the employee intact. Please do not further edit this post. Thank you <>

Elector wrote:
A "non loyal customer changes cell provider when a deal comes along, doesn't buy phones or accessory from the provider, pays the lowest amount for cheapest plans and pays their invoices when they feel like it.
A "loyal customer is one that stays with the provider year after year and pays their invoices on time and buys phones and accessory from that cell provider"
Then NO Verizon customers are "non loyal" as Verizon does not have the cheapest plan. Maybe the cheapest plan with the best coverage?
I have been with Verizon for several years and I always pay my invoice on time. I purchase ALL of my accessories from Verizon because I find they have the lowest prices when you add in my employer's discount. Other retailers just can't match the price. However, I don't really consider myself a "loyal" customer, just one who stays with the provider which is the best match for my needs. If another provider would do so, I would have no problem comparing them and choosing the best one.

Verizon Edge???? What will be the stipulations. & Major issue w/ Razr Maxx HD

Let me explain why I am wondering about this at this point and the problems I am having. I am wondering and hoping to get some concrete info on the new edge plan. I am on my third refurb warranty replacement phone. I am sick and tired of it at this point. This third phone is a Razr Maxx HD and of course the first week it starts acting up. I get the following icons either one or all at the same time: sim card icon, a no smoking type circle thing over the signal bars, and then that will turn into a red triangle with a white plus sign. A month and a half later and 3 sims card later, I still have no idea at any given moment when I can actually use my phone. Even motorola said if the third sims card does the same thing then it has something to do in the sims card slot. Believe me, i have went round and round with customer service about this. I'm so sick of this situation at this point I would like to trade for a different phone but it seems that not an option at this point. So it's either get another refurb Razr Maxx HD or buy a Note 2 at $700 all up front to keep my unlimited data. Now I have an old Alltel plan with a limited amount of minutes which is enough for us but we have unlimited text and UNLIMITED DATA. Now the only way to keep this is to purchase a phone at full retail. I was already to upgrade my plan and get a Note 2 at the discounted price but I just cant give up my unlimited data I don't think....I mean 10 gb of data with three phone is almost the same price as I pay now with unlimited data. It's a little bit more but come on its unlimited data. AHHHHHHHHHH!!!!! We have been averaging 6 gb approx but still get a Note 2 and I see my usage going up. April I used over 6 myself (daggone Pandora radio lol). Ok what I need to know is how this new program is going to work exactly. I know you are supposed to be able to purchase a new device at full retail price with no contract and make payments on it over a 24 month period. Then after 6 months and only if you have paid half of what the device cost on full retail, you would be able to purchase another device. My issue comes in at ... should I wait till this program goes live Aug. 25th to get a Note 2, get one now at full retail (but its $700) all up front, or just get another refurb Razr Maxx HD for now. Plus I heard the Note 3 is coming this fall but I'm not holding my breather about it. I would like to know more specifics about the New Edge plan especially if they will allow us on unlimited data plans to keep keep it if we use this program. Can someone please help?

B33 I have read your links thank you for the time. So it does seem Verizon will not let us unlimited data users to take advantage of the Edge program. Nor do I believe it is good anyway. I see people selling their phones for 2 and 3 times as much as what the trade in program gives you anyway right now. So if you have to trade your phone back in definitely not coming out ahead to me anyway. I am not one to want to trade every 6 months to a year anyway unless my phone has just crapped out on me.
As far as the update, I have already ran the update and it did nothing to help my phone. According to Motorola it is something inside of the sims card slot messed up. It was still doing after I ran the update. I never know when I can and can't use my phone.
I was all ready to go get a Note 2 but do not want to lose the unlimited date even if we only use 6 gb combined right now. You never know when you will start using more esp if I got the Note 2. But...I hate to try and put out $700 right now. And I do not know how it is handled if I buy one off of EBAY even if the one I buy is new. So I am in between a rock and a hard place. My contact at my store thinks I should get another refurb and wait out till more details come out about this program to see if it will help me. Any additional advice is wanted and appreciated.

Verizon Edge Truth

So after endless research and speaking with CS reps, I've decided to share the interesting details that I've come across for any that may be interested.
Background: About 2 weeks ago I contacted Verizon in regards to the Edge program. I "thought" I had finally found a plan good enough for me to bite, considering I have a Family Nationwide Talk/Text plan with Unlimited data on all lines - so it better be worth it. Was this $160/month for 4 lines unlimited talk/text with 10gb of data on the Edge program too good to be true?... Read on my friends....
Day 1: I try to switch my plan online to the Edge plan. No luck. So I call Verizon and speak with a CS rep and explain to her what I'd like to do and she's more than accommodating. I ask her could I bring my own phones to the new plan (which are off contract) and she says absolutely. I then ask how long these low rates/discounted lines would be in effect - she says for as long as my account/lines remain open. So at this point I'm happy, finally a decent plan with a decent rate locked in. I later asked if I could set all this up through myVerizon online and she said sure or she could do it herself whichever I prefer. Thinking that maybe I missed a step online earlier, I politely told her that I would just go online and set it up myself so that I could specifically see everything on my screen. I thanked her for her time and off I went.
Later that day I try to set it up, again, no option other than the MoreEverything plan - which is more expensive.
Day 2: I call Verizon to just set it up over the phone. This is where it gets interesting. The CS rep I end up speaking with is a complete 180 from the last one I spoke with. She tells me that its not possible but did check with her supervisor to confirm (she claimed). Basically as she stated, you cannot BYOP (bring your own phone) into the edge plan. You have to upgrade all lines - all at once. Which I'm definitely not interested in doing. So out of pure curiosity, I ask her "if" I did upgrade all lines would the discounted rates still apply at the end of the term or would I have to constantly upgrade phones every couple of years. She could not answer that specifically - so I chalked that up as a grey area in the plan (in other words a no). So then, I decide to prod a little bit... Verizon, as I would assume, is offering this plan in competition with AT&T Next, who by the way explicitly states that you can BYOP - no requirement to upgrade. So the CS rep and I get into the conversation about AT&T's plan and at this point I begin laughing when she becomes defensive and tells me that its a gimmick and that I'd have to still purchase a new phone on that network because my iPhones wouldn't work and aren't compatible. This was either a lie or the CS rep is ignorant to the fact that during Verizon's C block spectrum purchase, the FCC mandated that they could not implement sim card locks on newer devices as part of the agreement. So, for any that are interested iPhone 5c and 5s are completely unlocked and compatible on any GSM network - and are LTE capable. iPhone 5 is compatible up to HSPA+ (I've tested it).
I politely ended the conversation after we got into the discussion about the MoreEverything plan. She actually conceded to the fact that my current plan was better than what they were offering and that it would actually cost more to switch. (Hey at least we agreed on that!)
So there's my story in a nutshell. I've been a loyal Verizon customer for years but I don't play the Smoke and Mirrors game. So Verizon, if you're reading this, please make customers a legitimate offer if you intend to keep them. I've received phone calls prior to this trying to get me to switch plans but the Edge plan was the only one that came close and it is definitely not what its cracked up to be. Right now, I'm rooting for AT&T in this fight until Verizon clears up any misconception/false advertising in their plans. Until then, I may post this on other sites just to make customers more aware and clear up any confusion.
R/
Josh

Ok so I did some more research. According to FAQ's on Verizon website, this contradicts your last statement. Below is the link and a snapshot from the page. Maybe I'm missing something or not interpreting this the right way...
http://www.verizonwireless.com/support/faqs/CallingPlans/more-everything-plan.html
How can I get the discount on the monthly line access of The MORE Everything Plan?
Customers who participate in Verizon Edge may qualify for a discount on the monthly line access charge.
You’ll receive $10 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 250 MB, 500 MB, 1 GB, 2 GB, 3 GB, 4 GB, 6 GB or 8 GB
You’ll receive $25 off the monthly line access charge if you meet both of the following requirements:
You have a smartphone with Verizon Edge
Your data allowance is 10 GB or greater
Note: Existing and qualifying Edge customers on The MORE Everything Plan automatically receive the discounts.Back to top
If I’m no longer participating in the Verizon Edge program, do I still get the discount off my monthly line access?
No, only customers who are currently enrolled and making monthly payments toward their Verizon Edge agreement qualify for the $10 or $25 monthly discount.

Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Yet Another Expressing anger and dissatisfaction over the Cyan situation. How can you ignore so many and not answer a single question about this?

When I bought my Icon it was advertised as being "8.1 ready." Soon, I was led to believe, I would have Cortana. I was told that there were improvements to the camera that were in the Cyan firmware. As this phone had high spec hardware and was being called the Windows "flagship phone" on Verizon, I had no reason to doubt the update would arrive.
Not only did it not, as we are all aware, but as months went by and people took to this forum, other Windows forums and Twitter to complain and question, Verizon has never put out a simple clear statement to their customers about what their intentions are and when they might take action. I feel deceived and ignored.
To not address this in any way when so many are so vocally asking is rude. Quite simply rude.
Even today the Icon is available online at the Microsoft store and the copy there says that this phone is "Windows Phone 8.1 ready" with an asterisk that leads to the disclaimer that "update availability and timing varies by carrier." It has been four months since this update began rolling out.
What has led me to post this and lend my voice to the chorus is the articles published in the last day or two saying that Verizon has now changed the status of the update to "under development." Once again, without a single word of explanation or apology. Without a single message to all of their customers who have been asking for information for months. Again, just rude.
These articles suggest the reason for the delay is Verizon's dissatisfaction with how their apps are working with 8.1. Of course there is no way for me to know if this is true since Verizon will not say anything at all about it. So I might as well believe what the reports say I guess. This of course makes the whole thing so much worse.
Verizon, are you seriously holding up this thing that all of your customers want so as to make sure the horrible bloatware that no one wants will "work"?! You can't put out the update and then fix your terrible apps yourself like every other app maker? Only so that we can then uninstall them anyway? This is ridiculous and insulting.
Verizon is always trying to disable phone features to customer's detriment and their profit. I don't doubt that is what this delay is about. Now it is difficult to tether my phone without paying an extra fee even though the feature is built into Windows Phone. Just a way to keep me from using the data that I payed for and that is allotted to me. In the old days you couldn't move pictures off of your phone through the usb cable you had. You had to send them over the network and use data.
Why not try providing services instead of taking them away and delaying them? Why not treat customers well instead of ignoring their questions? Why not do what is right and allow Microsoft to update their hardware, hardware that we bought after being told that it was 8.1 ready?

Hi Danny-CoolKID,
AIM for Mac is not at version 5.9
It is here http://www.aim.com/getaim/mac/latestmacosx.adp?aolp=0
It is still at version 4.7 and the pages style has not been changed along with the other AIM pages.
It does NOT do Audio or Video Chats.
If you are looking at text only then also consider
1) Proteus (Site being revamped at present)
2) AdiumX
Both these are third party software that can connect to multiple services.
As iVmichael says there are other crossplatform solutions as well.
YakforFree
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9:22 PM Tuesday; June 13, 2006

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