Verizon Max Plan

I'm about to call it quits with Verizon after 4 years with a family plan of 5 lines...
December of 2013 I was looking to upgrade my phone but was grandfathered into the unlimited data plan.   I talked to two representatives on the phone and one in a store about what my options were if I wanted to keep my data and was told by all that either I would have to buy a new phone at full price or switch to a 2gb plan for $30 a month.  After a lot of hesitation, I finally got into a 2gb plan and just dealt with it.
In February my sister in law who was on my family plan was in the same situation with an unlimited data plan and wanted to upgrade her phone.  The first person she talked to quickly told her about the Verizon Max plan where people who had an unlimited plan could upgrade there phones and get a 6gb plan for the same $30 a month.  She liked that compromise and went with the plan.
I found out about that and did some research and found that that exact plan was being offered while I was going through my upgrade process.  I called VZW customer support and asked if I could get on that plan as I was in the EXACT same situation when I was upgrading but was never told/offered the Verizon Max plan.  The customer service rep said I was ineligible because I was outside of the window where they could make changes to plans.  She told me that I probably wasn't offered the plan because I didn't use hardly any data in the previous year.  I explained to her that I was in an area that wasn't supported by Verizon Data (only 1x was available, no 3g or LTE) and didn't have an opportunity to even use the data but stayed with Verizon for that year because I had liked the unlimited data and had good experiences with VZW so far.  After a bit of back and forth, she was not budging as I didn't qualify for the upgrade because it was too late to make changes and that I didn't use data anyway, so what did it matter.
Now I have a plan 1/3 the size of my sister in law for the same price because I apparently didn't talk to well informed VZW employees or, more of what I'm thinking the problem is, I'm not as attractive as my sister in law and have to find out for myself the deals that Verizon is offering instead of having them told to me.
Either way, unless we can come up with some sort of solution for how VZW is going to treat their customers fairly, I'll be leaving them for another provider...
C'mon Verizon, step up your game and correct this.

I realize that the plan is only offered when switching from unlimited data to a tiered data plan.  That is the reason I am here now is because I switched from an unlimited data plan to a tiered data plan while this deal was being offered but was never told by the 3 Verizon employees about the Max plan.
I was hoping that we could work something out but it seems all I'm going to get is an apology for not offering the plan when I was eligible and for not being able to do anything to fix that.
I'll be cancelling my service with you in hopes of finding another provider that appreciates a loyal customer who pays their $250+ bill on time each month.

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    cheralin333 wrote:
    I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer.  I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers.  How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful.  None of their Reps had the "same story or info."   NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community.  But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon."   And even Ann's response contained info that I already had in my original post.  And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts???  I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices.  Go find a real job.
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