Verizon's iphone recycling program - deceptive business practice

Duplicate post - please visit:
https://community.verizonwireless.com/thread/808778
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Similar Messages

  • Deceptive Business Practices

    I have been paying for my 86 year old mothers cell phone for years on my AT&T account.  This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone.  Instead of the store rep,  Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars.  When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care.  The agent couldn't help me so I had to wait for over an hour to speak to a supervisor.  I then went to the store and complained to the big fat store manager who could have cared less about what happened.  So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office. 

    It can all be returned within 14 days.
    The sales slip should identify the sales person.
    This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
    My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
    Sorry this happened.

  • Reuse and recycling program deceptive?

    BEWARE! I want to lodge a complaint about the Reuse and Recycling Program. There may/may not be a deceptive practice in operation that Apple and us sorry customers were not aware of. This happened to me -- I read through the condition checklist for my computer on Apple's R&R web pages and my machine had a value around $178. I decided to go ahead and shipped the MacBook to PowerOn (they actually run the program I suppose as subcontractor for Apple). PowerOn inspected my computer and said its condition was poor (and only worth $65) because the optical drive wasn't working and would not read a DL (dual-layer) disk. I don't know what DL is but I knew my computer could read and write dvd's, including the Mac OS disks without any problem. I declined their offer of $65, and they then offered $85. I rejected that also and asked for the machine to be returned, which they did. Upon return, my Mac still reads and writes cd's and dvd's with no problem. At the beginning of this R&R process there was no mention of any performance requirement beyond the norm, merely "Does its internal hardware function properly?" My equipment did and still does. No mention of DL disks. I think that is extemely unfair, and a waste of time for all parties concerned. Some people might even say it is a deceptive practice. Apple customers beware!

    No commercial recycle program is ever going to give you anything near what your system is worth.  You would likely get several times what they offer selling it on your own.  The price they give you in the beginning is only an estimate.  You were of course honest in your responses, but people could just as easily say something works that doesn't.  They really can't give a final value until they inspect the machine.  "DL" means dual layer.  Reading dual layer disks is a basic disk function.  The value of the drive is greatly diminished if it can't read dual layer disks.  Most current drives with read and write dual layer, but reading dual layer has been a standard for quite a few years.  Many disks may come on dual layer media. There is an expectation that the drive should be able to read them.  They would likely need to replace the drive.  I wouldn't say there was anything deceptive.  You just need to understand how these companies work.  You'll always be much better off selling on your own.  Even for a completely dead system, you would be able to get more for just the parts.  Check out eBay to get an idea of what systems similar to yours are selling for.  If it's in good working order, you'll easily be able to sell it for more than twice what you were originally quoted.

  • Apple's iPhone Recycle Program

    If I take advantage of Apple's recycle program and exchange my iPhone 4 for an Apple Store gift card, can I then use that card towards a new iPhone in the same transaction (covering any additional cost of course)?

    You can use the card to purchase a new iPhone but it will be a separate transaction.

  • Iphone recycling program

    I recently sent a message that was critical on Verizon's recycling program.  They rejected it for some reason.  Why?

    A message on these forums? If so, then it was most likely because another user reported it for having violated the forum TOS. After a post is reported, it is removed immediately until it can be reviewed by the moderators. After review, it will either be returned as-is if there were no violations or the content will be edited to remove the violations and then returned.

  • Tell me about the iphone recycle program

    I want to know about trading in my iphone. I have an upgrade and I have an iphone 5 S and I want the 6 but none of the ATT&T stores have it in stock so I want to know if the apple store will trade in my phone with my upgrade?

    The details are at: http://www.apple.com/recycling/gift-card

  • Iphone recycle program

    does anyone know what the verizon or apple does with phones turned in when updating to a new phone? they provide $100 in gift card but what do they do with the phones?

    You can use the card to purchase a new iPhone but it will be a separate transaction.

  • Verizon wireless shady business practices

    TIERED DATA AS A CHOICE FOR NETWORK OPTIMIZATION-what a jokethe only thing that optimizes is their bank account.very flawed theory,if every one is connected trying youse their monthly dats allotments the way the network is currently designed performance decreases as more and more users connect until the network is useles as itcis in some of the bigger cities where they are scurrying to activate AWS to eleviate the stress on on the 700mhz frequency currently being used.
    Solution:
    Tiered speeds like a normal isp uses.there is only so much spectrum available.create speed tiers so nobody's device is conflicting with anyone else's.
    Hypothetical situation as I don't know the real numbers but network engineers do and could convert to working numbers:
    Tower capability:60mbps down/20mbps up unsaturated saturation begins at 1000 connections.once saturation begins performance decreases.
    To prevent saturation the following speed tiers could be created and data caps comparable to dsl/cable:
    Dedicated internet devices(tablet,usb modem,mifi,etc)
    20mbps down/5mbps up $120/month
    10mbps down/2mbps up $60/month
    5mbps down/1mbps up $30/month
    150gb cap with coverages billed at $10/20gb
    Smartphones-i spent a fair amount of time at a friend's house and there was virtually nothin that I couldn't do on his 6mbps dsl connection so in my opinion here are smartphone pricing options:
    Bring back the nation wide plans same pricing as it was fair(except for add a line pricing below),not every one needs unlimited talk/text
    Data pricing would be the same with each additional line added at 50% with the highest speed choice at full price.data usage is shared between all users and usage cap is increased by 20% per line on family plan
    Nation wide talk n text 700 minutes unlimited messaging-$80/month
    Smartphone 1-20mbps choice-$120(150gb of usage)
    Line 2-10mbps choice-$30(increases usage to 180gb)
    Line 3-5mbps choice-$15(increases usage to 210gb)
    Line 4-20mbps choice-$60(increases usage to 240gb)
    Up to 10 lines
    This is just an example of what could have been.if tiered speeds have worked all these years for land isp services why won't they for mobile isp services.the cellular network recognizes our devices buy the mobile number and can be programmed to restrict speeds accordingly.this is the fairest solution for both sides

    That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
    For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

  • Iphone 5 recycling program

    if my iphone 5 is included within the recycling  program ,,am i gonna have like a new one or replaced with a new battery??

    Go to this site here--Verizon.
    Fill out the questionaire. They will look into it.  Other people have had that same issue also.

  • Apple's iPod recycling program apply to iPhone

    My 4th generation iPod finally died on me and I'm thinking of using this as my excuse to replace it with an iPhone. I'm wondering if the iPod recycling program (http://www.apple.com/environment/recycling/), w/ it's 10% rebate on the purchase of a new iPod, might apply to an iPhone purchase...?

    The words you quoted in your intial post
    "Bring your old iPod to an Apple Retail Store and receive a 10 percent discount on the purchase of a new iPod.* "
    sat it all. Turn in an old iPod (except Shuffle) and get a discount on a new iPod.

  • IPhone Reuse/Recycle program.

    If you take your iPhone into an Apple retail store for the reuse/recycle program, do you get an Apple Store gift card in store, or do they just go through the process of sending it in for you and you still go through the same waiting process? Just wondering if it is worth it to take it into the store, or if I should just send it in myself.

    Some Apple stores do on-site credit.  Others do not.  You'll need to find out from the local store what their specific programs are.

  • Verizon's Poor Business Practices

    Remove
    This is the beginning of a media blast and campaign to inform the public of how shabbily Verizon has deliberately treated one of their customers.  My daughter had service with them, and Verizon allowed a third party to order a phone on her account, and have it shipped to a non-account address.  (Yes there has been a conversation with her about making passwords harder to figure out).  In the process of straightening this out, Verizon insisted that her contract termination date remain the date that was the date of the illegally added phone and they refused to change back to the original date.  At the same time, she moved back in with us, and it was discovered that Verizon could not provide her with service in our area.  After a great deal of back and forth with Verizon, in particular their representatives Tiffany # <Deleted>, Keith # <Deleted>, & a woman whose name I failed to write down but said her ID# is <Employee information removed per the TOS.>, Verizon is now demanding that the cell phone itself be returned to them, but they will not issue a refund??  They are going to refurbish the phone, sell it to someone else, or hand it out under warranty, and our daughter has to pay for that? In addition, in spite of the assurances by Keith that there would be no charge for early termination, Verizon has tacked a charge onto the account, and has started calling my daughter's aunt about the charge, in spite of the fact that they have been told/authorized to contact me regarding the account.  In addition, each of the aforementioned reps has promised that a supervisor would call me, (there is never one available, these people must work unsupervised), and of course this has never happened.
    I welcome contact from anyone else with a similar situation, either past or present in order to investigate legal action against Verizon.
    Message was edited by: Verizon Moderator

    That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
    For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

  • Very hesitant to do Verizon Wireless iPhone 6 Trade-In Program

    On September 28, 2014 I ordered an iPhone 6 for my wife and signed up for the iPhone 6 Trade-In Promotion. My wife's iPhone 4 was "appraised" for $200 online and Verizon mailed the extremely flimsy tiny envelope for my wife to mail her iPhone 4 to Verizon for her  "$200" Electronic Gift Card. First of all, the tiny little envelope is so flimsy and contains very little bubble wrap. It offers very little protection and I can easily see the screen breaking during the mailing process when it is such a poor envelope. In addition, there is no tracking information whatsoever on the envelope. If the iPhone 4 gets lost or broken, adios $200. My wife's iPhone 4 is in Excellent Pristine condition but I am very hesitant for my wife to take part in this program because of all of the horror stories I have been reading on the Verizon forums (please see links attached below) or on the internet. People who took part in the program are reporting of lost or broken phones but they were in perfect condtion when they were mailed. Furthermore, there are stories of "Find My Phone" not being turned off even when people have photos of the process. People have even taken photos or videos of the condition of their phone upon mailing to Verizon but this doesn't seem to help.
    At this point I am probably going to try to sell my wife's iPhone 4 on eBay because we can't take the risk of getting $20 or less instead of the $200. I am surprised more of these stories haven't gotten to the mainstream press. It would be good if some news station like CBS or NBC would cover the mounting complaints. I am thinking of writing an email to some head honcho at Verizon and venting my concern to tell him why us 20+ year Verizon customers probably won't take part in the program.

    This is a photo of the very flimsy envelope that Verizon Wireless provides to ship the iPhone which is being traded in to Verizon. There is very little Bubble Wrap inside this VERY FLIMSY TINY envelope. No wonder iPhones are lost or being delivered broken to Verizon.
    I might re-consider taking part in this iPhone Trade-In program if a Verizon Customer Representative monitoring this board reaches out to a manager at my local Verizon Wireless Store in Trumbull, CT and allows me to bring in the iPhone for an immediate $200 credit since my wife has already bought the iPhone 6. With the flimsy envelope which has no tracking I am afraid of the consequences it will bring if I use it. I am not about to spend countless hours with Customer Reps on the phone if I use the envelope and I don't get the $200 credit because the phone gets damaged in the mail or lost by Verizon. This is Verizon's chance to reach out to me so they don't lose me as customer. Let them make the effort to allow me to do this rather than me having to get the run around thru phone calls, being put on hold, and unaswered emails.
    I have been a loyal customer for over 20 years. For the last several years my family of 4 has been paying close to $250 per month for Verizon Wireless services. I am going to strongly consider switching to AT&T after our contracts expire. AT&T has a Bring Your Own Device montly plan which would cost us only $160 per month vs. $237 per month we are paying Verizon. This potential $77 per month savings and Verizon's iPhone Trade-In joke of a program is what will push us over the edge to switch.

  • Need help activating Advanced Calling 1.0 on Verizon for iphone 6 business account

    I need help activating Advanced Calling 1.0 on Verizon for iphone 6 business account. I was on the phone with Verizon for over an hour and they can't figure out why it's not working. I'm trying to activate the Voice & Data and all I get is a spinning circle but it never actually works. Anyone have any ideas?

    I just pulled this from the Verizon page. Not sure if it applies to you or not, but it could explain part of your problem since you identify this as a business account.
    Q: Who is eligible for Advanced Calling 1.0?
    A: Any Verizon customer with a compatible phone and a postpaid calling plan is eligible. Please note that the following features are currently incompatible with Advanced Calling 1.0: Ringback Tones and Caller Name ID.  Additional incompatible features apply for Business and Government customers.

  • Recycling program ripoff!

    I recently recycled my iPhone 5 (in perfect working condition) through Verizon's recycling program because they were going to give me a gift card for $129!  BUT they ended up emailing me a gift card for only $22.86 for a working iPhone 5!  What is going on here Verizion?!  This is an absolute rip off and if I knew ahead of time that you were going to do this, I would have taken my business elsewhere!

    It is a scam.  I have a friend that is an attorney that I have asked them to look into this for me.   When looking for a new phone on the Verizon wireless site, My decision to purchase from the site was because of the $50.00 mail in rebate and the gift card for the "appraised" value of my phone.  I decided to check the appraised value first before making my decision.  It was valued at 100.00. (I have a screen shot of it)  Now that I have purchased my new phone, the "appraised" value is only $11.00 (only two weeks later) and I cannot even complete the process online.  I get an error message that says process cannot be completed at this time.  I've been a long time customer of Verizon. But AT&T here I come.  I'll be switching carriers as soon as I can.  What a ripoff.

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