Deceptive Business Practices

I have been paying for my 86 year old mothers cell phone for years on my AT&T account. This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone. Instead of the store rep, Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars. When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care. The agent couldn't help me so I had to wait for over an hour to speak to a supervisor. I then went to the store and complained to the big fat store manager who could have cared less about what happened. So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office.

It can all be returned within 14 days.
The sales slip should identify the sales person.
This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
Sorry this happened.

Similar Messages

Verizon's iphone recycling program - deceptive business practice

Duplicate post - please visit:
https://community.verizonwireless.com/thread/808778
Message was edited by: Admin Moderator

A message on these forums? If so, then it was most likely because another user reported it for having violated the forum TOS. After a post is reported, it is removed immediately until it can be reviewed by the moderators. After review, it will either be returned as-is if there were no violations or the content will be edited to remove the violations and then returned.

Poor business practices and customer services

Best Buy, that's a LIE! Shoppers beware! I purchased a Sony theatre system from Best Buy, store #251 at 8290 W. Bell Rd, Glendale, Arizona, which was on sale for $249 ($10 less expensive than Walmart), 12-days prior to my wife's birthday. I gave it to her on her birthday and attempted to return it within the 14-days of actually giving it to her, but past the 14 days from original purchase. I brought the item back to the same store and Best Buy told me they won't accept the return and for me to just keep it, they will not accept a return. It was in perfect working condition, but for some reason they said even if it wasn't working I had to give it to their 'Geek Squad' to repair it. Even If it wasn't working I would've wanted a new replacement under 1-year warranty. This was something very strange I never heard of before from any retailer. It was working fine, so this wasn't an issue, but I was puzzled to hear them say something about their replacement policy. Wow, watch out when you buy a product, you never know if it's new, used or repaired! I also contacted customers service by telephone on several occassions and they regurgitated their written policy of no returns past 14-days. I explained that I am a totally disabled veteran with limited income, plus my wife has been battling cancer that spread to her lungs and that she has been undergoing chemotherapy, plus she was hospitalized three days the week prior and two days the next week and several additional times since, due to the chemo treatments. I explained to them I believe they should be flexible and compassionate, use good will and good faith to accept our return because of these circumstances beyond our control. I asked them, what is someone to do when they purchase an item, that's on sale, in advance of someone's birthday, Christmas, anniversary, wedding, etc., and it's past the 14-day return policy and they try to return it. I received no answer. After requesting to speak with a supervisor and explaining all this information and requesting they allow us to return the item, Best Buy stopped all communication with us! We haven't heard a word from them and we are now left with the Sony system we cannot use. They show total disregard for both my wife's and me and totally lack of customer service and appreciation in the entire matter. They seem to be only concerned with the bottom line, greed and Money! I'm totally disgusted with their policies and business practices. They don't care about the customer, only the bottom line, lining their pockets with our hard earned money! I may have saved $10 at Best Buys price of $249 versus Walmarts price of $259, but it cost us $270 for a product that is useless to us, just becuse they will not allow us to return the item. cheaper doesn't mean BEST BUY! I never had a problems returning any items to Walmart!!!

Hello Ken1,
I was very disheartened to read of your wife's condition and I my best wishes go out to her. I also wish to thank you for your service and sacrifice for our country. I was further dismayed to read that your intended gift of the home theater system didn't meet your needs and that you weren't able to return it as expected. Certainly causing you aggravation was never our goal.
As published on your original receipt, our website, and posted in your local Best Buy store, our Return & Exchange Promise allows for a return or exchange of a product within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of this time frame, we are unable to offer a return or exchange.
I'm grateful that you took the time to write to us and for your feed back on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Business practice document for FI.

Hi All,
where i can get the Best Business practice documents for FI. please give me Link.
Regards
Manohar

hi
pls go through this link
http://help.sap.com/bp_bblibrary/600/BBlibrary_start.htm
Thanks & Regards
phaneendra

Oracle inventory-does it capture best business practices

Hello all,
I have a basic but imp qn , for which I have tried to find a comprehensive answer but in vain
I would like to know what features in oracle apps make you say that it is integrated and captures best business practices..
provide your views or help me to find resources that will clear my query....
Thanks a lot
Anand

Anand,
Your question is not clear for me to provide an answer. Basically, the shared entities like item, SOB etc provides the integration of various models and Security, Validation Rules provide the security for the data.
Make your question clear, I will try to answer.
Thanks,
Saravanan

What is the generally accepted Business Practice in developing Data Flow Edit Tasks in SSIS

We have lots of data edits that we need to create for some 3rd party data that is coming into us. Is the generally accepted business practice to perform these data edits against our database in one Stored Procedure or multiple Data Flow Tasks?
Kind of new to SSIS and just don't know what the most efficient means is to perform these edits and whether to create multiple Data Flow Tasks to perform these edits against our SQL Server Database or perform these edits in one whole SQL Server Stored Procedure.
Thanks for your review and am hopeful for a reply.

Like I have to perform some drill down edits on my 3rd party data against our SQL Server Database
Does the First Name and Last name Match?
Does the Zipcode Match?
Does the Birth Date Match?
Things of that nature. My feeling is to put it into a Stored Procedure. That way if we need to flex the matching criteria down the pike here, it's all in one place...rather than in a Stored Procedure and a Data Flow Task somewhere. Just seems to be more
logical and organized to keep it all in one place and then call the Eedit Stored Procedure from SSIS.

Verizon wireless shady business practices

TIERED DATA AS A CHOICE FOR NETWORK OPTIMIZATION-what a jokethe only thing that optimizes is their bank account.very flawed theory,if every one is connected trying youse their monthly dats allotments the way the network is currently designed performance decreases as more and more users connect until the network is useles as itcis in some of the bigger cities where they are scurrying to activate AWS to eleviate the stress on on the 700mhz frequency currently being used.
Solution:
Tiered speeds like a normal isp uses.there is only so much spectrum available.create speed tiers so nobody's device is conflicting with anyone else's.
Hypothetical situation as I don't know the real numbers but network engineers do and could convert to working numbers:
Tower capability:60mbps down/20mbps up unsaturated saturation begins at 1000 connections.once saturation begins performance decreases.
To prevent saturation the following speed tiers could be created and data caps comparable to dsl/cable:
Dedicated internet devices(tablet,usb modem,mifi,etc)
20mbps down/5mbps up $120/month
10mbps down/2mbps up $60/month
5mbps down/1mbps up $30/month
150gb cap with coverages billed at $10/20gb
Smartphones-i spent a fair amount of time at a friend's house and there was virtually nothin that I couldn't do on his 6mbps dsl connection so in my opinion here are smartphone pricing options:
Bring back the nation wide plans same pricing as it was fair(except for add a line pricing below),not every one needs unlimited talk/text
Data pricing would be the same with each additional line added at 50% with the highest speed choice at full price.data usage is shared between all users and usage cap is increased by 20% per line on family plan
Nation wide talk n text 700 minutes unlimited messaging-$80/month
Smartphone 1-20mbps choice-$120(150gb of usage)
Line 2-10mbps choice-$30(increases usage to 180gb)
Line 3-5mbps choice-$15(increases usage to 210gb)
Line 4-20mbps choice-$60(increases usage to 240gb)
Up to 10 lines
This is just an example of what could have been.if tiered speeds have worked all these years for land isp services why won't they for mobile isp services.the cellular network recognizes our devices buy the mobile number and can be programmed to restrict speeds accordingly.this is the fairest solution for both sides

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Verizon's Poor Business Practices

Remove
This is the beginning of a media blast and campaign to inform the public of how shabbily Verizon has deliberately treated one of their customers. My daughter had service with them, and Verizon allowed a third party to order a phone on her account, and have it shipped to a non-account address. (Yes there has been a conversation with her about making passwords harder to figure out). In the process of straightening this out, Verizon insisted that her contract termination date remain the date that was the date of the illegally added phone and they refused to change back to the original date. At the same time, she moved back in with us, and it was discovered that Verizon could not provide her with service in our area. After a great deal of back and forth with Verizon, in particular their representatives Tiffany # <Deleted>, Keith # <Deleted>, & a woman whose name I failed to write down but said her ID# is <Employee information removed per the TOS.>, Verizon is now demanding that the cell phone itself be returned to them, but they will not issue a refund?? They are going to refurbish the phone, sell it to someone else, or hand it out under warranty, and our daughter has to pay for that? In addition, in spite of the assurances by Keith that there would be no charge for early termination, Verizon has tacked a charge onto the account, and has started calling my daughter's aunt about the charge, in spite of the fact that they have been told/authorized to contact me regarding the account. In addition, each of the aforementioned reps has promised that a supervisor would call me, (there is never one available, these people must work unsupervised), and of course this has never happened.
I welcome contact from anyone else with a similar situation, either past or present in order to investigate legal action against Verizon.
Message was edited by: Verizon Moderator

That is because the people editing the comments don't necessarily know anything about Verizon services, plans or business practices. They are simply forum moderators, not CS reps. Not everyone is capable, proficient or qualified in performing all tasks, or even allowed to do so.
For example, when you go to the emergency room at your local hospital and someone is emptying the garbage while you are waiting to be seen, you could just as easily say "nice of them to have time to empty the garbage but don't have time to see me" when in fact the person emptying the garbage does not have a job which includes "seeing" patients. You most likely would not even like the outcome if THAT person was the one to diagnose your condition.

Best business practices

I want to know the best business practices suggested by SAP to improve client revenues.

11,
Your question is vague. For an equally vague answer, try the SAP Best Practices web site.
http://help.sap.com/bestpractices
ERP Baseline BP Building blocks, localized for India, can be found at
http://help.sap.com/saap/sap_bp/BL_ERP605_IN/html/Content_Library_BL_EN_IN.htm
Best Regards,
DB49

Price Adjustment on Order Denied / Unfair Business Practice

I was just notified that I was denied a price adjustment on my order for the Ecobee3 Wireless Thermostat. I had purchased it for 206.99 and a few hours later the price went down to 179.99 which is $27 lower than the price I had bought it for. I was told that the reason for the denial in the price adjustment was because I used a 10% off mover's coupon on my initial order.
If the item was delivered in time, I could have returned the item and re-purchased it with my wife's 10% mover's coupon. It makes no sense that I would have to go through the hassle of doing this instead of having a price adjustment.
Now I see the item is out of stock at my local store and online and I can't even do the return and re-purchase at $157 ($180 less $18 coupon less $5 reward card) due the price not showing in the local BestBuy system.
This definitely seems like a shady business practice. All other major online retailers (Target, Staples, Amazon) would have adjusted the base price of my order and I would have been credited the $24 without a hassle.
Please tell me how I can escalate this issue as I feel mistreated as a loyal BestBuy customer. My order number is {removed per forum guidelines}.

Hello LightC,
Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
As poprex911 mentioned, the two offers cannot be combined as coupons may not be used with a price match. Per our Price Match Guarantee:
Our Price Match Guarantee does not cover: Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers...
I regret that I do not have better news for you, but I hope this helps. Thank you for writing to us.
Sincerely,

HT2736 Why do i need to download and install a huge piece of software just to purchase a gift for someone? It seems like very bad business practice to me!

Why do i need to download and install a huge piece of software just to purchase a gift for someone? It seems like very bad business practice to me!

Stores only have gift cards, and because I live in a different country to the person I want to send one to, that isn't practical. Installing itunes, seems excessive, especially as I would first have to install wine on linux, just to buy a gift for someone.

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Deceptive billing practice - file FCC complaint

I accidentally overpaid, called customer service, they promised to cancel the overpayment and offered to take the correct payment. I trusted them, made the correct payment, they never canceled the original overpayment. I called after several weeks, they still refused.
It's lying - and just plain bad customer service. Sure, they keep my money a little longer, but then Amex get's involved, has to call them several times, collect information, all to dispute the charge.
I file complaints with the FCC, better business bureau, states Attorney general, all of which doesn't take much time these days.
I hope it's worth the little extra interest they keep on my payment, I suppose it's policy just to screw enough accounts in bulk so it makes them a bit of extra change.
If anyone else has the same issue, I'd love to hear about it and what you did to try and correct the deception or draw attention to it. I suspect using social media maybe good as it will dissuade others from using Verizon.

I have been reading this so excuse me jumping in.
If you paid by credit card the company need only go back into the payment screen and post a credit back for that amount.
Verizon took this posters money in seconds, so they can give it back the same way. And they can do it.
Secondly as I just did this morning you can call your credit card company and they will do a charge back, this can be for defective goods and services, double billing, incorrect billing, failure to provide what was paid for ( as in my case and not Verizon) the card issuer will credit back that amount and notify the merchant why it was taken away.
Very few times is a charge back not placed permanently back to their customers account.
Now what "Treasury Department" are you referring to? it would be accounts receivable or accounts payable in Verizon's finance office. The US Treasury has zero to do with it.
Original poster, just keep on AMEX for the money back. They have limited time to put the amount back,
Good Luck

HORRIFIC Customer Service and Dishonest Business Practices

After well over a decade of service with Verizon Wireless and having 6 active lines with them, Verizon has not only lost my business, I will do everything within my power to convince everyone I know or ever come in contact with that Verizon is not a company that anyone should ever do business with in any way, shape, or form including my family, friends, employers and anyone I ever see with a Verizon phone or considering doing business with Verizon.
Time are hard and I was working to pay off a past due amount. I was coming close to being fully paid off. I was current on my payment plan and there was no reason to expect my service to be terminated for a missed payment or failure to pay. Then, Verizon wrongfully terminated five of my contracts, one of which had an unlimited data plan. On July 2nd, I received a text message indicated that my account was scheduled for disconnect on July 7th and that I should call them if this is not what I wanted. So, I called that same day. I spoke with Amber. I told her of this text message I received and was advised that it was because I had a past due balance. I told her that #1 - the text message had nothing to do with my balance because I had arrangements made with Retention, those arrangements were met and current, and #2 - that the text message did not say that my service would be interrupted, but that it was being terminated.
I requested to speak with the department that handles complete disconnects so that I could ensure that my services were not scheduled for termination. She refused to transfer me and told me that she didn't see any notice for disconnection on my account. I requested again to speak with that department and she refused again assuring me that my account was fine and would not be disconnected. Reluctantly, I hung up and waited.
On the evening of July 7th, FIVE of my SIX lines were terminated. The only one NOT terminated was my line - the one I used to call from on July 2nd. When I called Verizon to rectify the problem, they demanded the full past due, which I had arrangements for and was current in paying. I refused. I was transferred from one department to another to another with rep after rep assuring me that my services would be back on before the end of the day.
VZW even ADMITTED that the representative AMBER deleted the line item that showed my account was going to be disconnected, which is why my line remained active, but that she failed to do it for the other five lines on my account and, therefore, it was HER FAULT.
I spent a total of EIGHT HOURS on hold and on the phone with Verizon Wireless. And, of course, hours upon hours upon hours waiting for reps to call me back who never did.
One of the most disgusting things I experienced was spending hours getting transferred back and forth between customer service, financial services, retention and back to customer service all of them telling me that none of them were responsible for reconnecting lines and didn't have any ability to reconnect services!
REALLY?!?!?!?!
Verizon Wireless wrongfully disconnected my lines and then held them hostage and tried to extort money from me. Now, they won't release my numbers back to me to port into another service. My hubby is a service member and a civil federal employee. He has to have his phone with him 24/7 and to change his number with them is a pain in the royal butt! He's had that number for years. Now I've had to go pay nearly $200 out of pocket to get new service and Verizon won't give his number back to him. On top of all of it, VZW had the nerve to charge me over $527 in early termination fees for contract terminations!!!!
I hope that Amber loses her job, along with ever other representative who failed to resolve this issue and failed to call me back and make things right.
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Amazing! After posting this and after filing an FCC Complaint, I got a phone call from Verizon this morning and all my lines have been reconnected and the early termination fees have been reversed.
People, this is proof that if you've been wronged and you keep documentation of your efforts and don't just quit and give up and walk away and let people who have wronged you win.
Whether or not I will continue with Verizon Wireless as my provider after the last of my contracts expires in 6 months has yet to be determined. No credit was given for the $130 I had to put out for Straight Talk phones when they refused to turn my phones back on.
It's a pity it took 5 days for them to actually do something forcing me to pay $130 cash for something I shouldn't have had to pay cash for. Yes, I am grateful to have my phones back. But, I've still been left harmed and that is a cryin' shame.

Invoice Matching - Best Business Practice

As far as I know matching invoices to PO or to a receipt is done in AP. A colleague of mine is stating that matching should always be done at the purchasing level and that she has never seen it done in Payables. Other than the user's guide, would anyone know of a white paper that addresses the matching business flow.
We are not usinf Oracle Purchasing, but rather a third party solution (ePlus), and for whatever reason, the matching is going to be done in that solution. Invoices will also be created in that system, and interfaced to AP in order to issue checks.
Your input would be appreciated.
Thanks!

Hi
It depends on the kind of External Software you are using and the purpose of the same.
You cannot Import PO to Payable to perform Matching in Payables unless PO is created in Oracle purchasing. Secondly performing a match between two system, Oracle Payables(Invoice) and PO in (ePlus) is very difficult. Also it depends on the type of item they are using in ePLUS. If it is service oriented Organization, then they would have created only service items which might have Performance Guarantee etc., which can be better reviewed and analysed by an Engineer who is incharge of the PO rather than Accountant performing the PO to Invoice Match
So it is better to identify and analyse the client Business and choose where to perform the PO to Invoice matching.
The choices are as follows
If it is inventory based matching then, Convince the client to use Oracle PO and Inventory Module and make the set up and import data from ePlus to these modules and create Invoice in AP and perform PO to Invoice Matching in Oracle.
If it is service oriented Item it is better to create Invoice in Eplus Itself and perform matching in Eplus and Push the Invoice and PO reference details to Oracle Payables to make payments
Hope this helps
Regards
Sivakumar

Deceptive Business Practices

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