Video Express Custom Theme - mp4 animation is stripped

Hi there,
I utilized a custom theme in the Video Express tool and chose for it to play at the start and end of my presentation. I have the mp4 outputted to the size specifications however, in Video Express, the animation of the video does not play. When you play this file outside of the program, it works fine.
Thoughts?

You might be playing the video from the middle section. Please check that your play bar should start from the beginning.
Makes sure that you have applied the theme before and at the end of the recording.
If that doesn't resolve it then please you may share your contact details as private message.
Regards,
Rajeev.

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