View on screen looks fine but when printing, its not.

Hi all,
I've a user who have been accessing an application (external site) to perform some submission of information. The application will generate a proprietary file and submit automatically to the other party.
Ever since we upgraded to JRE 1.6.0.17 (the user also has JRE 1.6.0.15 installed as another application only support up to JRE 1.6.0.15), whenever she prints out the file, the wordings are almost sticking next to each other, as if there were no spacings. Viewing on screen is fine though. E.g., "TOM SMITH" will appear as "TOMSMITH" when printout.
What could likely be the problem?
Thanks for all advices.
Regards,
Janice

I'm new here so I hope I'm not breaking any rules with the link. sorry if I am..

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View on screen looks fine but when printing, its not.

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