Virgin disconnect to BT

Hi,
I recently disconnected my Virgin Broadband and the contract is no more.
I want to order BT Inifinity but I don't have a BT line in my house however I do still have the line from Virgin Media.
Can BT take over that line and how much will it cost me to have this done? How can I go about getting BT Infinity?
Any advice would be greatly appreciated.

Hi Katie131087,
If you has Virgin Media Cable broadband (i.e. not Virgin Media's national broadband service which utilises Openreach's "copper" line infrastructure) then BT Consumer can't use Virgin's cable line as it's a different infrastructure to Openreach's infrastructure which is what BT Consumer use.
If you don't have a Openreach "copper" or FTTP connection to your property then BT Consumer will need to arange a line to be connected to your property.
As to fibre based broadband such as BT Infinity, you can check what BT Wholesale services are available to you by entering your postcode and selecting your address from http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

Similar Messages

Slow Wifi Speeds Vs Virgin Media Wifi Speeds

Hi,
I have recently have my BT Infinity installed with a HomeHub 4 and although the service seems OK - it does not appear to be broadcasting as far as Virgin Media. I am lucky enough to have both services in the house due to the cross over period between Virgin disconnecting my broadband and BT activing their service.
Now, I fully appreciate that you will never get the advertised speeds when using Wifi etc due to signal degradation etc however my existing VM service is their 120MB package, the laptop which is running Windows 8 shows the speed as being approx 40MB when using speedtest.net and thinkbroadband etc. The BT HH4 is broadcasting at approx 20MB using the same laptop and speed test sites even though I am supposed to be on their 76MB service as the local DSLAM is 20 yards away from my front door.
what gives ?
clearly I am missing something however its very strange that the HH4 is not broadcast at the same wireless speed when my service is more than capable.
Is there an optimum way of configuring it?
Cheers

The HomeHub routers are generally not all that good for wireless cover.
While the Virgin router is transmitting, that reduces the choice of channels for the HomeHub. So if the Virgin (or you manually) has chosen the best channel, the HomeHub is forced onto a second-best channel. You may find the HomeHub improves when the Virgin is off.
Install inSSIDer http://www.metageek.net/products/inssider/ on a laptop to choose best channel for the HomeHub, and also best positioning. Sometimes small changes to position make a big change to signal strength. HomeHub often seems to work better on a manually chosen good channel than with auto-channel.
If possible run the speedtest at http://speedtest.btwholesale.com/ on a wired connection and after the test choose ‘Further Diagnostics’ and post the speeds and the profiles that this gives. That will give you a measure of how the boradband itself is running.

Continuous Disconnections "Appear" To Have Stopped...

BACKGROUND (cutting a VERY long story "long") [skip to the next section if you're bored to tears]:
- With BT Broadband since early February. Had continuous disconnections since joining, which added to the dreaded DLM from BT resulted in ever-slow speeds (at some popint we wre under 0.1 Mbps)
- Previously with Virgin Media BroadBand + BT line rental. We never had any issues of disconnections or slow speeds. Couldn't fault VM (except that they got riff of their BB customers to focus on Fibre services not available in our area).
- The first-tier of Customer Services are all very polite people but, frankly, have been of no help at all. Countless line checks were made, mostly "concluding that the line was OK and the connection stable". Well, one only had to check the Event Logs, which would soon be out of memory within a day, showing disconnection after disconnection.
- The second-tier could not help also and finally decided an engineer had to call at the property.
- The engineeer failed to show up.
- The engineer visit was rescheduled, the engineer did show up. He confirmed our internal installation is OK, put the onus on some
work needed "down a manhole in a road nearby" and that a different team had to take over.
- As far as I am aware, this work had been seen to (although I initially had my doubts: BT phone services told me "everything (was) sorted now" whilst I was tearing out my hair with the same problems and speeds under 0.1 Mbps
- I *think* that my profile was reset once or twice by now, our speeds would get about 6 Mbps, rapidly dropping after
disconnections.
- I have noticed BB disconnections when using the internet on my Pc but ALSO when the PC was off and there was no wired or wireless use whatsoever.
- BT KEEPS CLOSING UP THE FAULTS I OPEN & RE-OPEN (HOW VERY CONVENIENT!) OUR FAULT HAS BEEN PRESENT FOR NEAR 3 MONTHS NOW, IS THAT TOO EMBARRASSING TO DISPLAY IN bt.com/fault?
- Online complaint filed... Ignored by BT.
- 3-page letter of complaint sent to BT... Got an awfully generic reply: "Hopefully you know by now what BT is doing to sort this problem" I DO ACTUALLY KNOW... THEY ARE DOING ABSOLUTELY NOTHING! BT gave an email address to reply: I replied 7 days ago asking what's going on, now have re-sent the e-mail (2 days ago): Nothing. MAYBE THE SUPPLIED OMBUDSMAN CONTACT WILL NEED TO BE USED NEXT?
- I keep being promised refunds of line rental, etc. These are yet to materialize as "I will get this when the fault is solved". This of course works on the assumption that my fault will EVER be solved. ALL I REALLY WANT IS: SORT THIS NEVERENDING FAULT.
- Oh, and BT Direct Debit was increased to more than advised (yes, our experience was dreadful so far in ALL aspects) - We are dealing with this separately, DD has now been now reduced... I'm looking forward to the next quarterly bill to confirm I'm not being overcharged (I've honestly lost all trust in all things BT).
- I am an engineer myself and the kindest assessment of the situation would be that BT Customer Services are applying ZERO LOGIC in trying to sort this problem.
CURRENT SITUATION:
- BT Customer Services appear to be avoiding us. They did not call us back to follow up the case and frankly, I am very busy these days and have little time to engage in another gruelling wait + futile conversation (typically near an hour in total) to get absolutely nowhere.
- Stable connection for almost 7 days now.
- Speed capped at 2 Mbps, actual speed is 1.4 to 1.5 Mbps (and has been so for at least 4-5 days).
Onto the technical stuff........
OUR CONNECTION:
- Wired (ethernet) to desktop PC.
- Hub4 Connected to test socket of NTE5, using supplied filter.
- Only one phone connected, via the same filter at the main (test) socket.
- At different times during troubleshooting (weeks ago), I took to, one by one, changing the filter, the ethernet cable and the phone cable supplied by BT. I also changed to different ethernet ports of the Hub, no joy... None of this made any difference so all original cables and filter are again in place.
- The engineer neglected to check the HUb, convinced it was a line problem. Over a month ago, I temporarily replaced the Hub with an old Netgear supplied by Virgin. At that time this made no difference but then the disconnection rate was appalling and wonder if there was an actual fault in the line now and now this stabilized? Regardless, I've been thinking whether my old Netgear would perform better but I have been patient and trying to build up more days of stable connection... BUT 6 days+ of solid connection and I'm still at 1.4 Mbps????
- There are NO other phones or telephone extensions at the property.
- We occasionally use our mobile phones via wireless. Wireless connection is fine (when main connection is present, of course)
Hub "Helpdesk" Info:
1. Product name:   BT Home Hub
2. Serial number:   +068340+NQ44321122
3. Firmware version:   Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated Unknown
4. Board version:   BT Hub 4A
5. ADSL uptime:   6 days, 15:01:52
6. Bandwidth:   96 / 1888
7. Data sent/received:   229.6 MB / 3.5 GB
8. Broadband username:    [xxedited_out_xx]@btbroadband.com
9. BT FON:   No
10. 2.4 GHz Wireless network/SSID:    [xxedited_out_xx]
11. 2.4 GHz Wireless connections:   Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:   WPA and WPA2
13. 2.4 GHz Wireless channel:   Automatic / 6
14. 5 GHz Wireless network/SSID:    [xxedited_out_xx]
15. 5 GHz Wireless connections:   Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:   WPA2
17. 5 GHz Wireless channel:   Automatic / 40
18. Firewall:   Default
19. MAC Address:   d0:84:b0:e4:51:c6
20. VPI/VCI:   0 / 38
21. Modulation:   G.992.1 Annex A
22. Latency type:   Interleaved
23. Software variant:   -
24. Boot loader:   -
Noise Rates Margin and Line Rates of last "events" at the time of last noted disconnections (Note log dates, no updates since 15 April, when last disconnections occurred):
04:50:49, 15 Apr.   (611767.630000) DSL noise margin: 7.00 dB upstream, 1.20 dB downstream
04:50:49, 15 Apr.   (611767.560000) DSL line rate: 96 Kbps upstream, 1888 Kbps downstream
04:48:38, 15 Apr.   (611636.000000) DSL noise margin: 28.00 dB upstream, 15.10 dB downstream
04:48:38, 15 Apr.   (611635.920000) DSL line rate: 448 Kbps upstream, 7168 Kbps downstream
04:48:04, 15 Apr.   (611602.640000) DSL noise margin: 13.00 dB upstream, 15.20 dB downstream
04:48:04, 15 Apr.   (611602.560000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream
04:45:30, 15 Apr.   (611448.390000) DSL noise margin: 28.00 dB upstream, 15.20 dB downstream
04:45:30, 15 Apr.   (611448.320000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
04:45:06, 15 Apr.   (611423.970000) DSL noise margin: 14.00 dB upstream, 14.80 dB downstream
04:45:06, 15 Apr.   (611423.900000) DSL line rate: 448 Kbps upstream, 1536 Kbps downstream
BT Availability Checker:
Telephone Number [xx_edited_out_xx] on Exchange LYNDHURST is served by Cabinet 6
Featured Products / Downstream Line Rate(Mbps) / Upstream Line Rate(Mbps) / Downstream Range(Mbps) / Availability Date
ADSL Max    Up to 8    --    7 to 8    Available
Fixed Rate    2    --    --    Available
BTWholesale Speed test:
1. Best Effort Test: -provides background information.
Download Speed: 1.47 Mbps
Max Achievable Speed: 2 Mbps
Download speedachieved during the test was - 1.47 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.89 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Questions/Comments:
- I thought it took 3 to 5 days of solid connection for broadband speed to be bumped up? How long should I now wait???
- Does my IP profile need to be reset? (Note: I'm dreading that this will again result in 1-2 days of 6Mbps, followed by disconnections, followed by unusable sepeeds again, as this pattern a few times now).
- Last DSL noise margin stats : "7.00 dB upstream, 1.20 dB downstream"... Any comments on this? Isn't 6 dB considered normal, and the lower this figure the better?
- Can anyone help here before we abandon all hope, stop paying our bill and complain to Trade Standards/Ombudsman/etc??

@ imjolly: Many thanks.
I set the alarm 5 minutes early in order to restart the Hub this morning. Do I believe in coincidences? Sometimes... After 7 days of solid connection, several restarts occurred while my PC was off (Hub's always on) in the early hours of this morning.
As such, I was correct in my cautiousness when naming the thread "Disconnections APPEAR To Have Stopped... " and I am now able to offer new stats without any manual intervention:
06:06:35, 22 Apr.   ( 6977.200000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
06:06:35, 22 Apr.   ( 6977.130000) DSL line rate: 448 Kbps upstream, 2272 Kbps downstream
06:03:52, 22 Apr.   ( 6814.210000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
06:03:52, 22 Apr.   ( 6814.140000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:01:57, 22 Apr.   ( 6698.960000) DSL noise margin: 16.00 dB upstream, 14.90 dB downstream
06:01:57, 22 Apr.   ( 6698.890000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
06:00:35, 22 Apr.   ( 6616.720000) DSL noise margin: 27.00 dB upstream, 15.10 dB downstream
06:00:35, 22 Apr.   ( 6616.650000) DSL line rate: 448 Kbps upstream, 7808 Kbps downstream
05:53:58, 22 Apr.   ( 6219.650000) DSL noise margin: 15.00 dB upstream, 15.00 dB downstream
05:53:58, 22 Apr.   ( 6219.580000) DSL line rate: 448 Kbps upstream, 2176 Kbps downstream
05:39:17, 22 Apr.   ( 5339.020000) DSL noise margin: 16.00 dB upstream, 15.00 dB downstream
05:39:17, 22 Apr.   ( 5338.950000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
05:38:52, 22 Apr.   ( 5314.130000) DSL noise margin: 11.00 dB upstream, 24.80 dB downstream
05:38:52, 22 Apr.   ( 5314.060000) DSL line rate: 448 Kbps upstream, 3072 Kbps downstream
04:11:23, 22 Apr.   ( 64.660000) DSL noise margin: 11.00 dB upstream, 14.90 dB downstream
04:11:23, 22 Apr.   ( 64.500000) DSL line rate: 448 Kbps upstream, 1952 Kbps downstream
Prior to disconnections I note in the main log entries like this one:
04:09:57, 22 Apr.   (1214109.300000) PPP LCP Send Termination Request [User request]
"User request" is not at all MY request... Does this indicate any manual intervention from BT? (I expect not, but I'm only curious). May post full logs if required.
Thanks in advance for any help.

HP Laserjet 100 color MFP M175nw does not connect to Virgin SuperHub

Spent the last day trying to connect my laptop wirelessly to a HP Laserjet 100 color printer.
I've uninstalled and tried to re-install the software, both from the disk supplied with the printer and from the less than useful HP support website.
The installation process gets to the point after 30 minutes or so, where it decides "An install operation took too long to execute. This is preventing product use" - so I cannot install the software. Despite during the process connecting the laptop via a USB cable.
This happens on two laptops (both HP one with Windows 7.1, the other with Windows 8.1, the result is the same in either case. This is extremely frustrating. So would appreciate a view as to how I might fix this.
The only thing that has changed is upgrade to a Virgin Superhub - but I do not see why this would cause the issue.

Welcome to the HP Forums DG-UK,
I see by your post that you are getting the error message of "An install operation took too long to execute. This is preventing product use" on Windows 7.1 and Windows 8.1. I can help you with this issue.
I am going to provide some steps so we can get the printer configured on the wireless network and then worry about the installation after that.
On the printer's control panel, touch the setup button, network setup menu, wireless direct, turn it on.
On the Windows 7 computer to play it safe, go to the wireless icon in the bottom right corner and select the printer's network name.
Open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the Embedded Web Server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption.
Apply settings.
Now the printer should be configured over the wireless network.
Then go to the wireless icon in the bottom right corner again and select your network name.
Run the uninstall from the CD software to remove any registry files.
Disconnect the USB cable if it is connected.
Go to start, computer, right click on the CD and left click open, double click on uninstall.
Then disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Then go to start, computer, right click the CD and left click open, right click install or setup and run as administrator.
Select the option for wireless connection.
Test the printer now.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Please provide in detail the results if you are still having issues.
Have a nice day.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do I Connect a F4580 to an imac using a Virgin Netgear Hub

I have just tried to connect the printer to a new imac and I am able to print using the USB cable but when I disconnect this I cannot find the printer on my network. I have read several threads and many mention using the installation CD. The imac doesn't have a disc drive and the driver I have downloaded comes from Apple Software Updates.
I do not understand how to connect the printer to the wifi. The Mac Airport utility cannot find the printer. Surely I will somehow need to enter the network name and password but I have not been through a set-up process which requires this and do not understand how to initiate one.
I have taken hours and achieved nothing so far so I am now very frustrated!! Help would be much appreciated!!
This question was solved.
View Solution.

If indeed you have a Netgear Hub, then that is the wrong piece of network equipment. If it is a Virgin Netgear router, then that will work. The connection must use a router.
Unfortunately, there is no software from HP to help you install this printer (assuming your new iMac has OS 10.8). So, we will have to do it manually:
1. Reset the printer. Pull the power cord out of the back of the printer for 30 seconds.
2. When the printer turns back on, on your Mac look for a wireless network that begins with 'hp", likely "hpsetup". Join it.
3. Print a Wireless Network Test from the front of the printer. Note its IP address.
4. Type that IP address into Safari web browser.
5. Navigate to the Network or Wireless tab and look for Wireless Setup Wizard. Run it.
6. Finally, connect your Mac back to your regular wireless network, go to Apple menu > System Preferences > Print & Scan and add the printer with the '+' sign.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

WLAN keeps disconnecting on N8

I now have a new problem with my Nokia N8. When i'm connected to my WLAN netwrok, it keeps disconnecting and reconnecting. I've reset my router several times. but it keeps doing it. It happends when i use the Dukto App and when I download files onto the N8. It's really starting to annoy me know. How can I get the N8 to stay connected to the WLAN network?????

I go back and forth between two countries. in my house in mainland europe which has a Bluewin router, what you are describing happens all the time, then in the UK my phone works perfectly fine thorugh my virgin media wireless hub. Also works fine through all other routers and public wlan etc.
So yeah i agree with kelevra, it has something to do with the hub. I dont know if theres a solution. probably not. its just once again down to nokia cutting corners with their sofware again i suppose.

Extending wireless network (virgin)

I have a virgin home hub (fiarly new). I have a TC - bought to replace router we had proir to integrated hub. I use TC as timemachine, and its connected into network - bridge mode using ethernet cable. Our cable for modem etc is in back bedroom so network weak in front downstairs. want to exptend network/ wifi, through getting second hand airport but would like to know in advance how to set up. Currently have :
Do I need to somehow turn off the router part in my virgin hub and make the TC a router first? Or is their a way for a airport to connect into system as I have it?

Go back to scratch.. and always setup by ethernet.. do not ever attempt to setup wireless by wireless.. you are cutting off the branch you are sitting on.
Disconnect the TC from the existing networking.. plug it into a computer by ethernet.. press and hold the reset and start again.
Set the TC in bridge mode.. very important.
Set the wireless to create.. and give it the name you want.. you can do whatever you like.. use the same name as the virgin hub or a different name.. you are not creating a secondary network.. you are creating a second wireless network.. both are linked via the HUB and you have full access to clients on either .. so it makes not a wit of difference. For roaming though.. use exactly the same name.. same security.. same passkey.. different wireless channel.
Update the TC and plug it back into the network.
You now have TC or virgin hub and can use either.

A few questions from a Virgin Media customer

Greetings everyone
I am currently a Virgin Media customer but considering switching to Infinity as VMs service continues to degrade and I think it's about time to jump this sinking ship. I have some questions if that is okay;
-From a casual glance at this forum it seems that most people aren't having extreme packet lost, random disconnects, no service for days, unhelpful call center staff outsourced from other countries, poorly designed modems, lies about when services will be fixed, etc etc that we experience on VM. Is this an accurate conclusion, or are there many of the same problems on BT too?
-With VM I just have the internet; no phone or tv package. I have no need to call anyone and absolutely no use for a phone. Can I get a similar package with BT, or do I have to take and pay a phone package on top on the internet?
-I'm a rather heavy downloader, ~40GB a day usually. Is Infinitys "unlimited" downloads truly unlimited like VMs are, or are there hidden "fair usage" clauses?
-Does BT Infinity employ traffic management and bandwidth caps, and if so what are the thresholds of these?
-Any ex-virgin media customers who can share their experience and offer advice is great too.
Thanks everyone, I hope to be joining you soon

I've been infinity 2 for about 10days customer service is bad its a right hand left hand thing, they constantly go over the samething and always send an open reach person out to you stating that they will charge if it's the house or other equipment.
Mine hasn't been right from day one but im still told about the charge nothing has change within the first 10mins of open reach fitting it. I'm talking about my personal experience have a butchers through the forum you will find you answers! Fore warned if fore armed!!

BT homehub CONSTANTLY disconnecting.

I've just about had it with BT internet, what a joke this is.
Over my 2-3 years with the company I have had countless connection issues, those coming from a problem that I've still not established due to the terrible technical 'support' that is provided upon dialing the free 'support' number, the same technical 'support' that had blamed the problem on me initially but then went on to say it was a fault at their end 2 weeks later, the same technical 'support' that has sent people over to change my master socket and ADSL filters, the same technical 'support' that has left me in the situation that I am in today (and have been in for God knows how long), that situation being one where my internet doesn't last much longer than 10-15 minutes on my XBOX 360 without cutting out and lasts around 30-45 minutes everywhere else because the Broadband will disconnect and flash an orange colour.
What on earth can I do? I've done everything that BT can possibly suggest, such as line tests, posting my stat's on forums, etc... and it just seems hopeless.
I CAN'T wait for the day I lose touch with BT and sign up for Virgin internet, and unless somebody stops these problems that are occurring, that day will be VERY soon.

Your existing thread is here where you have been offered help from forum members. If they cannot help you, then it can be escalated.
http://community.bt.com/t5/BB-Speed-Connection-Issues/My-broadband-cuts-out-every-5-10-minutes/m-p/3...
And again on
http://community.bt.com/t5/BB-Speed-Connection-Issues/My-broadband-cuts-out-every-5-10-minutes/td-p/...
If you could please do as people ask, then help is available.
My guess that its probably a faulty home hub 2.0
See
Reported problems with the Home Hub 2.0
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Burned DVD seen as virgin on Mac.

Hello, I burned a DVD+R on IDVD but it works only a normal DVD player and on PC but not on Mac.
I've tried on different mac computers and they all see it as "virgin". Maybe on IDVD there is a option to burn for "PC only" that is activated somewhere?
I can't find it anywhere... Do you have any idea?

Hi
As J Keller writes
DVD+R - works on more modern DVD-players (and Macs)
DVD-R - works on most DVD-players and Macs (older standard - I only use)
But there are more to it
Brand: Are a very sencitive problem as - Memorex, NoName and other Cheap brands usually DO NOT WORK when making Video-DVDs - I only use Verbatim (as there is more organic dye in them)
Burn SPEED: If not set down to x2 (or max x4) (Best is not best) - the amount of burn errors can be so many that the final DVD - will not play or play very badly
Free Space on Start-Up (Macintosh HD) Hard disk: When burning a Video-DVD I never let this space go less than 25Gb (4-5 times more if HD-material is used). As going low here also makes iDVD to struggle and eventually result in BAD Video-DVDs
Else read my long note on DVD-Quality
DVD quality
1. iDVD 08, 09 & 11 has three levels of qualities. (version 7.0.1, 7,0.4 & 7.1.1) and iDVD 6 has the two last ones
Professional Quality
(movies + menus up to 120 min.) - BEST (but not always for short movies e.g. up to 45 minutes in total)
Best Performances
(movies + menus less than 60 min.) - High quality on final DVD (Can be best for short movies)
High Quality (in iDVD08 or 09) / Best Quality (in iDVD6)
(movies + menus up to 120 min.) - slightly lower quality than above
Menu can take 15 minutes or even more - I use a very simple one with no audio or animation like ”Brushed Metal” in old Themes.
About double on DL DVDs.
2. Video from
FCE/P - Export out as full quality QuickTime.mov (not self-containing, no conversion)
iMovie x-HD6 - Don't use ”Share/Export to iDVD” = destructive even to movie project and especially so
when the movie includes photos and the Ken Burns effect NOT is used. Instead just drop or import the iMovie movie project icon (with a Star on it) into iDVD theme window.
iMovie’08 (v.7) or 09 (v.8) or 11 (v.9) are not meant to go to iDVD. Go via Media Browser (Share to MediaBrowser and as MEDIUM (not HD as downscaling is done badly) or rather use iMovie HD 6 from start.
iMovie'13 (v.10) - Share as 480p (If I understood it right)
3. I use Roxio Toast™ to make an as slow burn as possibly e.g. x4 or x1 (in iDVD’08 or 09 this can also be set)
This can also be done with Apple’s Disk Utilities application when burning from a DiskImage.
- iDVD - set Burn Speed in iDVD Pref. / Advance - BEST IS NOT BEST - x2 or max x4
- Roxio™ - set in burn process
- Disk Util tool - set in burn process
BEST IS NOT BEST
4. There has to be about or more than 25Gb free space on internal (start-up) hard disk. iDVD can't
use an external one as scratch disk (if it is not start-up disc). For SD-Video - if HD-material is used I guess that 4 to 5 times more would do.
5. I use Verbatim ( also recommended by many - Taiyo Yuden DVDs - I can’t get hold of it to test )
6. I use DVD-R (no +R or +/-RW) - DVD-R play’s on more and older DVD-Players
7. Keep NTSC to NTSC - or - PAL to PAL when going from iMovie to iDVD
(I use JES_Deinterlacer to keep frame per sec. same from editing to the Video-DVD result.)
NTSC = 29.97 frames per second
PAL = 25 frames per second (fps)
8. Don’t burn more than three DVDs at a time - but let the laser cool off for a while (20-30 minutes) before next batch.
It is EASY to over-heat the DVD-laser - resulting in EXPENCIVE REPAIR ! - YES it goes "Kaputt" and will not heal.
iDVD quality also depends on.
DVD is a standard in it self. It is Standard Definition Quality = Same as on old CRT-TV sets and can not
deliver anything better that this.
HD-DVD was a short-lived standard and it was only a few Toshiba DVD-players that could playback.
These DVDs could be made in DVD-Studio Pro. But they don’t playback on any other standard DVD-Player.
Blu-Ray / BD can be coded onto DVDs but limited in time to - about 20-30 minutes and then need
_ Roxio Toast™ 10 Pro incl. BD-component
_ BD disks and burner if full length movies are to be stored
_ BD-Player or PlayStation3 - to be able to playback
The BD-encoded DVDs can be play-backed IF Mac also have Roxio DVD-player tool. Not on any standard Mac or DVD-player
Full BD-disks needs a BD-player (in Mac) as they need blue-laser to be read. No red-laser can do this.
HOW much free space is there on Your internal (start-up) hard disk. Go for approx. 25Gb.
less than 5Gb and Your result will most probably not play.
How it was recorded - Tripod vs Handheld Camera. A stable picture will give a much higher quality
Audio is most often more critical than picture. Bad audio and with dropouts usually results in a non-viewed movie.
Use of Video-editor. iMovie’08 or 09 or 11 are not the tools for DVD-production. They discard every second line resulting in a close to VHS-tape quality.
iMovie 1 to HD6 and FinalCut any version delivers same quality as Camera record in = 100% to iDVD
What kind of movie project You drop into it. MPEG4 seems to be a bad choice.
other strange formats are .avi, .wmv, .flash etc. Convert to streamingDV first
Also audio formats matters. I use only .aiff or from miniDV tape Camera 16-bit
strange formats often problematic are .avi, .wmv, audio from iTunes, .mp3 etc
Convert to .aiff first and use this in movie project
What kind of standard - NTSC movie and NTSC DVD or PAL to PAL - no mix.
(If You need to change to do a NTSC DVD from PAL material let JES_Deinterlacer_3.2.2 do the conversion)
(Dropping a PAL movie into a NTSC iDVD project
(US) NTSC DVDs most often are playable in EU
(EU) PAL DVDs most often needs to be converted to play in US
UNLESS. They are play-backed by a Mac - then You need not to care
What kind of DVDs You are using. I use Verbatim DVD-R (this brand AND no +R or +/-RW)
How You encode and burn it. Two settings prior iDVD’08 or 09
Pro Quality (only in iDVD 08 & 09)
Best / High Quality (not always - most often not)
Best / High Performances (most often my choice before Pro Quality)
1. go to iDVD pref. menu and select tab far right and set burn speed to x1 (less errors = plays better) - only in iDVD 08 & 09
(x4 by some and may be even better)
2. Project info. Select Professional Encoding - only in iDVD 08 & 09.
Region codes.
iDVD - only burn Region = 0 - meaning - DVDs are playable everywhere
DVD Studio pro can set Region codes.
1 = US
2 = EU
unclemano wrote
What it turned out to be was the "quality" settings in iDVD. The total clip time was NOT over 2 hours or 4.7GB, yet iDVD created massive visual artifacts on the "professional quality" setting.
I switched the settings to "high quality" which solved the problem. According iDVD help, "high quality" determines the best bit rate for the clips you have.
I have NEVER seen iDVD do this before, especially when I was under the 2 hour and 4.7GB limits.
For anyone else, there seem to be 2 places in iDVD to set quality settings, the first is under "preferences" and the second under "project info." They do NOT seem to be linked (i.e. if you change one, the other is NOT changed). take care, Mario
to get this to work I
Secure a minimum of 25Gb free space on Start-Up (Mac OS) hard disk
Use Verbatim DVD-R (absolutely no +/-RW)
Set down burn speed to x4 - less burn errors = plays on more devices
No other process running in background as - ScreenSaver, EnergySaver OR TIMEMACHINE etc
and I'm very careful on what kind of video-codecs, audio file format and photo file formats I use
and I consider the iDVD Bug - never go back to video-editor to change/up-date - if so Start a brand new iDVD project
Chapters set as they should - NO one at very beginning and no one in any transition or within 2 sec from it
Lay-out - Turn on TV-Safe area and keep everything buttons, titles etc WELL INSIDE not even touching it !
Try to break the process up into two stages
Save as a DiskImage (calculating part)
Burn from this .img file (burning stage)
To isolate where the problem starts.
Another thing is - Playing it onto a Blu-Ray Player. My PlayStation3 can play BD-disks but not all of my home made DVDs so to get this to work I
Secure a minimum of 25Gb free space on Start-Up (Mac OS) hard disk
Use Verbatim DVD-R (absolutely no +/-RW)
Set down burn speed to x4 - less burn errors = plays on more devices
No other process running in background as - ScreenSaver, EnergySaver OR TIMEMACHINE etc
and I'm very careful on what kind of video-codecs, audio file format and photo file formats I use
and I consider the iDVD Bug - never go back to video-editor to change/up-date - if so Start a brand new iDVD project
Chapters set as they should - NO one at very beginning and no one in any transition or within 2 sec from it
Lay-out - Turn on TV-Safe area and keep everything buttons, titles etc WELL INSIDE not even touching it !
TO GET IT TO WORK SLIGHTLY FASTER
Minimum of 25Gb free space on Start-Up hard disk for SD-Video Quality and about 4 - 5 times more - if it is a HD-Project.
No other programs running in BackGround e.g. Energy-Saver
Don’t let HD spin down or be turned off (in Energy-Save)
Do not have more external devices connected as is of urgent need. Move hard disks that are not to be used to Trash - Or to be disconnected/turned off
Goto Spotlight and set the rest of them under Integrity (not to be scanned)
Set screen-saver to a folder without any photo
First - then make an active corner (up right for me) and set pointer to this
Secondly - turns on screen saver
Then - to show that it has nothing to show
No File Vault on - Important
NO - TimeMachine - during iMovie/iDVD work either ! IMPORTANT
Lot's of icons on DeskTop/Finder also slows down the Mac noticeably
if a project is in a real hurry
First - Then Start a new User-Account and
Then - log into this and iMovie get's faster too
And let Mac run on Mains - not just on battery
Yours Bengt W

Airport Express & Virgin Broadband (NTL)

Hi there
I have been having a lot of trouble with my Airport Express and my Virgin Broadband. It was really flaky and I wa having to reboot the NTL modem and Airport Express everytime I wanted to connect to the internet. I believe that Virgin send new packets down to the modem which then means the airport needs to be reset, but I am not sure.
I have my iMac Intel Core 2 Duo connected via ethernet now and haven't had any problems.
But this means I have my PowerBook sitting in a corner unable to connect to the internet via the Airport Express as it my iMac used to.
Is there any way of connecting my PowerBook to the internet via Airport. Tried web sharing the iMac but although the PowerBook sees the network connection it is unable to connect to the internet.
Any help or ideas would be a great use.
Thanks

I've had a very similar experience recently and was left with the same scenario - a macbook pro sitting patiently in the corner.
What I had to do was restore the Airport Express to factory settings (you do this via Airport Utility) and set up a new user. Also disconnect the cable modem from the power supply, putting the modem on standby makes no difference as it still maintains the same IP address.
Hopefully this give you a bit more joy.
Good Luck

Keep getting disconnected from Xbox 360

Evening all
I signed up to BT Infinity around 2 months ago after having Virgin for 4-5 years. I eventually chose to leave Virgin after a month period where the Broadband was horrendously slow. I decided to go with BT Infinity as they seemed good for gaming. I play my Xbox 360 quite often and (other than the last month of my contract) never had any issues on Virgin.
The first 10 days with BT Infinity were brlliant, the Internet was quick and I didn't have any problems. Unfortunately, after 10 days I started to randomly get kicked from games, lose connection to my Xbox Live party, etc. After a lot of trouble shooting:
- Port forwarding
- Giving my Xbox a static address
- Changing my Wireless channel
- Disabling UPnP
- Wired connection to my Xbox
was still no closer to finding the resolution. Usually after getting disconnected I'll do a connection test and will get a moderate NAT setting. I do these tests randomly and I'm constantly changing from Open to Moderate. I can only assume this is the reason for my problem. I should also mention that this doesn't only happen on one game but all games.
After having no luck, I decided to do a hard reset and see if that fixed the problem. After doing this, I was able to play with no problems for another 5-6 days before it all started again. I've now reset my router about 5 times and the same thing keeps reoccuring.
I can only assume the router (HH3 Type A) is the issue as I never had any problems with Virgin. I've just got off the phone with BT support where they did a few checks and eventually came to conclusion that my broadband/router are showing no errors so it must simply be my Xbox (even though I told them about the previous 4-5 years of no problems). I did ask BT to send me out another router to see if that was the issue but they simply refused.
I'm at a bit of a loss what to do next, I'm hoping someone on the forums has experienced a similar issue and has found a fix.
Thanks in advance for any help suggested!
Dave

Thanks guys.
I've filled out one of the forms above so hopefully someone from BT will get back to me.
With regards to the DSL light bradhughes, did the light only flash when you got disconnected? Everytime I look at the Modem/Router the lights all appear to be fine. I wouldn't be able to tell if it's happening when I'm disconnected though as they're in a different room to the Xbox.

Me again. Disconnecting as usual, nothings changed...

Me again, you might remember me from my earlier posts. I have pretty much lost hope of ever having a stable connection while at this residence. (And I feel sorry for whoever moves in here, if they do not know either). I do still get annoyed a bit when it disconnects a lot, but I've really got quite used to it. I've found a couple songs on iTunes that basically match up to the length of time that it takes to reconnect, so they've got quite a playcount.
The number of disconnections I have had has gone up and down over the past few months. In the last few weeks for example it has been quite low, however in the past few days it has become pretty much unbearable again. I've had at least 30 in about 3 hours, and as I was trying to play an online game with friends, this was pretty much impossible for me to do. I can probably accurately blame it on the weather (snowing badly on and off) for this wave of badness, but who knows for sure.
I have seen recently a lot of activity at the 'box' at the end of the road, with many Openzone vans turning up and leaving at the end of the day. But nothing ever comes of it, obviously. I don't know what they are doing (whether it is to do with my connection or not).
It's quite an interesting yet annoying situation I am in, as it appears that it's the wiring in my residence and not anything that BT can do anything about without relaying the cost back to myself. When I see on the TV how BT and Virgin are unveiling 'super-fast fibre optic technology' I just chuckle to myself (seeing as my exchange wont be getting it until at least next year, if not the year after. I'll hopefully be gone by then). Seems that they can afford to invest millions into rolling out fast speeds all over the country (just not my part, hehe) but wont pucker up the ~£150 it would probably cost to solve my problem. Life goes on, eh?
Don't really know why I'm posting this, just thought I would. You'd be surprised how funny my situation can be when you have people round, hoggin your broadband, and then it just cuts out. "Oh, whats happened? Internet connection's gone?" First world problems hehe.
I'll post stats and all that if you really want me to. I have the OLD master socket thing, so no test socket. Made that discovery to my annoyance. BT Homehub 2.0 Software version 8.1.H.U (Type A). No BT Phone active. Don't know if BTFON or whatever it is called is active (that thing that uses your connection for all BT customers blah).
EDIT: I've talked many times with the mods and other BT people, and they never seem to find a fault with their part. Which is why the theory of it being my home wiring is probably correct.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:03:55
Downstream
4,539 Kbps
Upstream
1,088 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
9.4 dB / 8.7 dB
Line attenuation (Down/Up)
26.0 dB / 10.1 dB
Output power (Down/Up)
0.0 dBm / 12.4 dBm
Loss of Framing (Local)
78
Loss of Signal (Local)
7
Loss of Power (Local)
0
FEC Errors (Down/Up)
592 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 20
Error Seconds (Local)
7

Which type of master socket do you have?
One of these
Or one of these
Or if you are lucky
One of these
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

£18 charge for a call that did not disconnect??

Not impressed about this at all. several times over the last 2 months my wife has made calls to o2 to get my daughter's iPhone unlocked. Most of these calls laster 3-10 mins at most. Apart from anything else the call centre operators are under pressure to disconnect ASAP whether they have helped or not. Bit like BT really!!!
We recently had a phone bill and I noticed our 'other calls' was very hight. We phoned BT and the operator said it was for calls to 0844s and such like. Luckily we are registered for billing online and having sifted through we found one call to o2 listed as 5 hrs 59 minutes!!!!! There is NO way my wife called them that long and couldnt have even if we wanted too, especially not at 9pm. Clrearly she has hung up after the call as have o2 but it seems the line has not cleared.
To me this is an absolute disgrace. Even if the line had not cleared our end (and we ALWAYS presse the red call finish button) it should have cleared from the o2 end but no. Result, nearly a 6 hous call logged and an £18 bill for it.
I have not yet called BT as I am too busy to passed from pillar to post to no end of departments all who will doubtless need to put you through to some else, even after having negotiated 25 different IVR queues. I am not at all happy about this though and intend to complain, for hwat good it will do. I think the the Ombudsman will be better to complain to than BT.
What have we got to resort to now. Pulling the damned phone line out of the wall to ensure calls disconnect??? Maybe just time to bin BT altogether!!! Time to start looking VERY closely at Virgin and such like I think, especially as we are out of all contracts now and current BT offers are rubbish.

Hi Empgamer,
This doesn't sound too good, I can check this out on my end if you want. If you can email your BT account number and a link to this thread to [email protected] and I'll get back to you.
All the best,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to cancel & disconnect housephone but keep int...

Hello all,
I recieved a bill a few days ago informing me that I was being charged £2 for underuse of my answereing service and £2 for underuse of my calling time on my housephone on top of my monthly bill.
This is a disgusting money making scheme and I refuse to be charged money for NOT using my phone.
I wish to have my housephone immedietly disconnected but I understand that my O2 internet also used the BT line so I would like to know how I can disconnect my housephone but still keep my internet access.
I do not wish to give any further reason, nor am I going to change my mind so a simple step by step solution to my problem is all I require.
Thank you.

Hi Krenzathal,
This is a customer to customer forum so we can only advise, but not speak on behalf of BT. We also can't make arrangements for disconnecting your phone - you need to contact BT direcftly to do that.
I think the 'under use' charges are standard charges for a couple of the services which you have signed up to on your calling plan - the requirements for these are quite clearly spelled out if you look at your MYBT page. Typically you need to make 2 qualifying calls during each billing cycle to avoid these charges, or if you don't want the services you can (I think) just disable them.
As to your phone line - you need a telephone service in order to have broadband from any provider (possibly not for Virgin). Probably the best option is for you to contact O2 and get them to arrange to take over the line from BT - if you do it any other way you'll possibly suffer some internet disconnections.
I think that if you just cancel the line from BT then you'll end up paying for the O2 broadband but not able to use it as there won't be a phone service to transmit it on.
No one here is going to ask you to give further reasons or change your mind because, as BTcustomers, we are entirely unaffected by your decisions. However, if you do decide to cancel your BT line please be aware that if you are still within your contract period then you will have to buy your way out of it - also, if you refuse to pay for charges which are clearly spelled out on your billing plan then BT can (in theory) chase you to court and register a bad debt - not sure if it's worth it for £4.
Good luck with your phone line change.

Virgin disconnect to BT

Similar Messages

Maybe you are looking for