Voicemail issue with LG Envy 3

I have 2 identical phones on my account; one has lost the voicemail capability while the other works fine. Nobody can leave me messages anymore, and when i call VM from the phone, it says the number i have entered is incorrect. Anyone have any ideas on what the problem could be?

caebul wrote:
I have 2 identical phones on my account; one has lost the voicemail capability while the other works fine. Nobody can leave me messages anymore, and when i call VM from the phone, it says the number i have entered is incorrect. Anyone have any ideas on what the problem could be?
Thanks for posting.  In order to resolve your issue can you please PM me the mobile telephone number so I can research your account?  I can reset your VM configuration. Thanks.

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