VZW Finally Admits What We've Known for Months

Question

VZW CRO Fran Shammo acknowledged significant LTE slowdowns in major cities on Tuesday 11/12/2013.
So do NOT let VZW support get away with lying anymore that they have seen no problems that there is "nationwide shortage." They have been lying for months as users have reported problem after problem continually asking for info about our phones, our locations etc. attempting to blame ANYTHING but their own infrastructure. If you get a support person telling you that the problem isn't with them bring this up, ask to be elevated to a supervisor and demand an explanation for deceptive business practices. Inform them that you will be filing complaints with relevant agencies
They didn't just figure out this was a problem on Tuesday, they must have been looking into this for weeks if not months all the while telling customers "it's your phone...it's your location...it's somehow YOUR problem not ours."
So how about it VZW? When did you realize there was a problem with your infrastructure? Give us a date so we can figure out which of us were blatantly lied to when we tried to tell you something was wrong.

Answer 1

Faster? At this point I'd settle for USEFUL. True it's gotten better in the
last month but it's still often better for me to switch my phone to 3G only
to get useful speeds. I'm happy they've acknowledged the problem and are
working to fix it (we'll see if they actually do fix it). But that doesn't
change the fact that for a long time we were constantly being asked about
our individual devices or specific locations (inside a building, surrounded
by tall buildings) with nary a mention of there being generalized network
problems in major metro areas. This shows there was an attempt by Verizon
to bury the idea that they were having generalized network issues, trying
to pass the buck to individual customers by suggesting their devices were
to blame or the problem was otherwise isolated to specific customers.
THAT would have been nice information to have. A simple "We are experiening
higher than expected demand in several major metro areas which is resulting
in network congestion. We are working to implement fixes to this problem to
increase capacity. Until these fixes are in place your 4G performance in
crowded metro areas may be slower than expected" would have gone a LONG way.
Instead they chose to act as if there was ZERO issues with the network, NOT
disclose this problem while customers were asking and complaining
continuously about slower than expected 4G performance (unreasonably slow,
obviously I expect slower speeds in more crowded areas, but this was slow
to the point of being useless) in downtown areas.