Very Disgruntled

Hi,
Could someone please tell me the correct way to format a media card, earlier this month I posted a new topic relating to the fact I was having trouble formatting a 16Gb sandisk micro card for my new 8310, I was not able to format it due to the disk being faulty, someone mentioned that a 16Gb was too big for my software version and an 8Gb was the correct size, I have duly bought an 8Gb card and it arrived today. What happens !!!!!!! it will not format, this is what I do,
1) Switch off the 8310 and remove the battery
2) Insert the new card
3) I receive the message " a card has been inserted that has not been formatted "
4) Go to the media card on settings and get the message " card cannot be read please format "
5) Press the menu button and scroll down to " format card "
6) Get the message " formatting the card will delete all contents do you want to procede "
7) Click yes
8) Nothing happens and the device freezes up and to get it to do anything I have to then remove the battery while still switched on
Please help it is driving me mad, what am I doing wrong, I have done this procedure with both " Mass Storage Mode Support " turned on and off. and still it wont format

Sorry you're having trouble.
Here is the KB article on your issue: http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10527&slic...
Hope this helps. Post back if you continue to have problems.
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Similar Messages

Very poor customer service!

My wife and I have just switched from AT&T Wireless to Verizon as we will be spending the next year in an area of California that only Verizon covers!
After being with the same company for about 15yrs (ATT&T Wireless was called Cingular before 2005 ) I have to say my 1st experience with Verizon's customer service today was appalling!! I spoke with the 1st person who I had pass me on to a Supervisor and after hitting a brick wall with her another Manager and the attitude was terrible!! really terrible!!
When we went into the store and made the "switch" (2 x iphone 5's, share everything deal 6gb data etc, we had the sales person write down on a piece of paper everything that we would pay, But, when we got the bill there was 2 x $35 activation fee's ($70 total) and even though as all 3 (so called) "customer" service reps kept on reminding me "it is on the paperwork that you signed sir!" (in a very arrogant tone I might add) they failed to understand the very 1st thing about Customer Service and TWO of them where Managers!!!!
I'm not disputing that I signed a contract and that somewhere in that contract it states that we have to pay two $35 activation fee's but the fact that they where totally dismissive about what we had been told & what the Sales person had written down by just saying "well, I wasn't there so I don't know what was "actually" said" Basically this is the same as saying my wife and me where "lying" or they just didn't believe us!!!!!
I deal with clients all the time as my wife does in her business and the 1st rule of thumb in Customer Service "101", "keep the client happy" and even if you can't, never be arrogant or insulting and never,EVER say "well sir I'm sorry but there is nothing I can do for you" because you can bet your life if that was a Sales person trying to get you to sign up with them they would be bending over backwards to make it work. If you can't help in one area help in another "I'm afraid we can't waive those fee's sir but what I will do is put a $50 credit in your account as I understand that you where misled and we value you as a customer" Always compromise and grease the wheel, thats the way business is done!!
In all the years with AT&T whenever we had a billing issue they would (within reason) take the disputed amount off our bill or throw us a bone in another way to keep us happy as customers!!
1st impressions at Verizon is they have NO IDEA what Customer Service is!!!
A very disgruntled NEW Verizon customer!!

please remember I am a customer just like you. Now having said that why do you think you should have two activation fees waived because you had the sales person tell you that you would have to pay them?
by reading your account of what transpired I have the impression that because you called verizon and did not like the fees they should throw you "A Bone" and remove the two fees of $35 each line.
In this case I would say no that isn't going to happen and you knew the prices when you signed up for service.
There is no entitlement feature when you buy service, verizon would have to give that same bone to others that call and say they shouldn't pay the activation fee. which is not going to happen.
if you had a legitimate over charge or a double charge than I would say you are in the right. but not in this case.
And the customer is not always right, customers will lie, they will cry, they will make up any excuse they can to have any company give them what they ask. That is no way to keep a customer happy. its fraud and deceit against a business.

How to make my iphone 4 stop freezing up after this stupid iOS 7 update?

I have an iphone 4, downloaded ios 7 and my media keeps freezing! I'm super ****ed, NOTHING works right anymore and I've tried every solution i could find! FIX THE PROBLEM NOW!! I had to pay extra on my last two phone bills because i had to redownload everything!!! I'm very disgruntled and will tell everyone i know this horrible review and have them spread the word to stay away from apple products if a fix is not issued quick fast and in a hurry!! I can't watch a video or listen to music without my phone freezing and/or crashing, can't use apps or text without my phone being unresponsive, freezing or crashing, and my battery won't last more than two hours unplugged! FIX THIS ****!!!! Just to be clear, here's a list of "fixes" that didn't fix a **** thing!:
-deleted most apps (by this, i mean i have maybe 15 apps that were's factory installed)
-i have MUCH more than 15% free space; try a little under half of the space is free...
-deleted a majority of the songs i had on my phone
-turned off all automatic updates
-turned off background syncing
-turned off background app processing
-there was no option to reduce motion on my phone - i searched and it's just not there
-turned on increase contrast
Turned documents and data off in iCloud section
-hit the reset all settings button
-rebooted my phone
-let the battery run completely dead and completely recharged the phone
-erased my entire device and put things back on one at a time
(Fixes from http://readwrite.com/2013/10/15/ios-7-fixes-iphone-4-4s#awesm=~opqYMWDjhJeWGL)
-there was no airdrop option for me
-I've toggled all apps off in the notification center
-held the home and power buttons to reset
-backed up and restored
(Fixes from http://m.digitaltrends.com/mobile/ios-7-problems/)
I want a fix and i want it now! This is just plain ridiculous!

Try this.
Settings>General>Reset>Reset all settings.

My Eye Dropper STILL does not work in CS5 while using Lion with one monitor. How can i fix this?!?

Hello everyone!
This is my first post because i have grown very disgruntled at the fact that my eye dropper does not work my Premiere CS5. I would use the Ultra Key a lot but now I obviously can not really use it too well because of no eye dropper. I saw that this problem existed after the Lion update but this really should have been fixed by now. I am using only one monitor also. Is there a way to fix this or is this still known to be broken? I paid good money for CS5 and would be very upset if the only way around this is to pay MORE money to upgrade to CS5.5. Thanks.

Thanks for the response Stephen! I find this very bad on Adobe's part though if they do not feel obligated to fix CS5 for Lion. Eye dropper is a major part of Premiere and i am going to be very dissapointed if they do not fix that. With the amount of money the Suite costs, they definitly should make sure it runs well for quite a few years. I would expect a copy of CS4 to be able to work too. If they do not fix CS5 all because the OS has changed basically tells me that every 2 years or so, they stop caring about their product.
Sorry i sound so bitter about this but it has really hurt my workflow. Ultra key is great and something that FCP does not have so it has the edge in that respect, but now i can not even properly use it. I have to go into After Effects with the same clip, use that eyedropper to get the correct color # and then copy and paste the # into Ultra Key in Premiere which is very very annoying and slows down my system quite a bit.
So basically, they are probably not going to ever fix this? Thanks again

Why can't I see my iPhoto files in iMovie?

[DISCLAIMER: My question is short, but my details are not. This is going to be a LONG read, but I wanted to make sure I provided all you helpful people with as much information as I could so that I could receive the best possible solution. So your patience and assistance is greatly appreciated!]
In iMovie [version 4.0.1], when I click on the Photo button to import pictures into my project from iPhoto, the following error message appears: "No photos were found. To use this feature, you must first create a photo library using iPhoto version 2.0 or later."
However... I AM using iPhoto [version 4.0.3]... with a HUGE Library containing 2000+ images and several created albums. These features work just fine within the confines of that program. They just aren't integrating with iMovie correctly. So... why can't I see my iPhoto files in iMovie?!!?!
FIRST ATTEMPT:
When I checked iMovie help, all it said was "You must open iPhoto at least one time on your computer to be able to access your iPhoto library from iMovie." I've obviously done this, having used the program plenty. Didn't work.
SECOND ATTEMPT:
When I checked this forum, the closest thread I could find that was similar to my problem suggested deleting the iMovie preferences file [com.apple.imovie3.plist]. It was later added that deleting the iPhoto preferences file [com.apple.iphoto.plist] as well had solved the problem immediately for that user. Tried it. Didn't work.
THIRD ATTEMPT:
When I checked the Apple Info site, their main solution was to try recreating the AlbumData.xml file which is used to populate the photo listing. Now this file can usually be found in the iPhoto library folder and I know how to recreate it. But THIS is where I think my main problem lies.
Unlike most users, my iPhoto Library is actually located on an external hard drive under "my hard drive name"/Pictures/iPhoto Library. When I checked this folder for the AlbumData.xml file , it simply did not exist. So as a test, I created a new iPhoto Library also on my external hard drive but the AlbumData.xml file was not created with it. I opened up iMovie just to see if it was able to browse the iPhoto library properly. But it still didn't work.
However, when I created a test iPhoto Library directly onto my Mac's hard drive, the AlbumData.xml file was indeed created with it. And when I opened up iMovie again... lo and behold, the iPhoto library finally appeared. It worked. But unfortunately, this solution still doesn't help me at all!
Thing is, I don't have enough space on my Mac's direct hard drive to move my entire iPhoto Library there (where it works). That's why I am using an external hard drive to store (more space). So is there ANY way I can keep my iPhoto Library located on my external hard drive and have the library, albums and files recognized in the other iLife applications like iMovie???
I feel I've tried everything, folks Could someone please please help me?!!?!
[my specs are listed below if that helps any]
Thanks in advance,
a very disgruntled wizkid :\
PowerBook G4 12" [1GHz, 256MB, 40GB] Mac OS X (10.3.9) GeForce FX Go5200 32MB, Matshita DVD-R UJ-816, Maxtor External Hard Drive [250GB, Firewire & USB 2.0]

My main concern at this point is that the AlbumData.xml file is unable to create itself onto the External HD. When I view the file [that I created from my test iPhoto Library on my Mac's HD] in finder, it appears to be a Final Cut Pro type of extension. Is something wrong with my External Hard Drive in that regard? Is it just incapable of storing those file types??? Hmmm...
As for the alias solution... instead of alias-ing the "Pictures" folder like you have, I've already tried creating an alias of the "iPhoto Library" folder on my External HD and placing it within the "Pictures" folder on my Mac. But when I tried to "Find Library" upon launching iPhoto, the prompt box would not allow me to choose the "iPhoto Library" alias I had created. So I couldn't open it.
To be honest, I'm not exactly sure how to create an alias correctly... or perhaps I should try alias-ing the actual "Pictures" folder (like you have) rather than just the "iPhoto Library" folder, but I don't know how to do that correctly either.
FYI... I am mounting my External HD before I launch iPhoto.
Also, I have also tried dragging the AlbumData.xml file that I created from the test iPhoto Library into my active iPhoto Library folder residing on my External HD. It would appear to be in the folder, but as soon as I clicked somewhere else in finder and than back into the folder, it would disappear. Not sure how to "point to it" either.
Karl, think maybe you could provide some hints on how to properly alias something or "point" to the AlbumData.xml file? I'd try it myself, but I don't wanna screw anything up by accident.
PS. As stated in the post above, there's a possibility my External HD is no longer Mac OS formatted... at which point I throw my hands up into the air and scream!
thanks for the tips thus far... everyone's so nice and helpful... I love it!
-the kid
PowerBook G4 12" [1GHz, 256MB, 40GB] Mac OS X (10.3.9) GeForce FX Go5200 32MB, Matshita DVD-R UJ-816, Maxtor External Hard Drive [250GB, Firewire & USB 2.0]

Moving Home / Lack of Customer Service / Cancellat...

I write to express my complete astonishment and disgust with the level of service BT has offered to me as a valued long standing customer.
I have been a customer of BT for approximately 4 years, taking out a phone line, unlimited broadband, BT vision and Sky Sports, amounting to a considerable charge of around £42.00 per month. I have used these products constantly during this period and have been very happy with the service.
In mid February 2012 I phoned to inform BT that I was moving home shortly and would like to switch all service to a new address. I was told that I needed to call back when my current line had been taken over by the new tenant, at which time I could then move my services.
On Thursday 1st March I rang BT to inform them that my line had been taken over by the new tenant and that I now wished to move my contract over. I was informed that I needed to take out a new contract which would then waive any connection charges. I was more than happy with this and asked to set up the new account. The lady at BT who I was speaking to informed me that after running a line check there was an issue with the new property in respect of the supply to it. I informed her that the previous tenant in the new property had a BT phone line with all BT sockets but had obviously cancelled it on moving out. She informed me she would run some more tests and ring me back the following day on the Friday 2nd March. BT did not contact me at any time on the Friday.
On Saturday 3rd March I rang BT back very disgruntled with the lack of service offered. I spoke to a gentleman who checked my account and system notes and stated he didn't know why I hadn't been contacted back. He informed me that I could take out a new account and waive the connection fees. He run a check on the line but informed me that it was coming back as a black line, and that he would need to book an engineer to come out to the property to check the connection. He was very helpful in his nature and suggested that I plugged a phone into the BT sockets and dialled 17070 to check for a line and number. He stated that as it was the weekend he couldn't book an engineer till Monday but he would personally phone me back by 12pm on Monday 5th March to check with me regards any current phone line and if necessary book the engineer.
At 1.00pm on Monday 5th March I had not received any phone call from BT. I can't say that I was surprised given BT's lack of customer service over the previous few days. I proceeded to phone BT again at my expense on my mobile phone to be greeted by a very helpful gentleman who again took me through the same details as previously had been stated. I informed him of my disappointment of BT's customer service, to which he apologised and tried to set up a new account for me. On attempting to set up all my services I was told that it kept failing on the BT system when it reached the broadband page. He suggested that I set up the phone line to instigate the new account and once live I could then upgrade my account to include broadband, BT vision and Sky Sports.
Although not happy with this I accepted the proposal to which he then attempted to book an engineer. He promptly informed me that the next engineer available would be on Monday 26th March 2012, a full 3 weeks delay!! He then informed me the broadband could then be initiated but with an additional lead time of a further 5-7 days. Thus bringing the whole episode up to a total of 4 weeks, not including the time already wasted by BT in the previous week.
I proceeded to inform the gentleman that this was an unacceptable amount of time coupled with the inconvenience and lack of service, and that I would now cancel my contract with BT.
After coming off the phone to BT, I proceeded to go onto the internet where within 10mins I had set up an account with Plusnet for broadband. I received a text message 2 hours later from Plusnet to inform me that my phone line was now live and gave details of my new phone number together with delivery details of my new home hub and an expected broadband start date within 3-5 days. Now that's quality service.
I have since received a final bill from BT stating cancellation charges of £61.13 to be paid by 22nd March 2012 and also a returns envelope to post back all the equipment.
Please can BT inform me whether this is an acceptable standard of service that a long standing customer expects?
Please can you inform me why BT have difficulty in moving my account to a new address when a new provider can initiate within hours?
How can BT charge me a cancellation fee when I have attempted to continue my service but BT could not offer the service within a reasonable time frame?
Under the Supply of Goods & Service Act 1982, please inform me if BT believe they have met the requirements of the legislation;
- That BT have carried out the service with reasonable care and skill
- That BT have carried out the work in reasonable time
- That BT ensure the work will be carried out at a reasonable cost
I am totally disgusted with BT and the level of service offered, the inconvenience caused, the wasted costs and time I have incurred trying to move my service and the overall unprofessional nature of your business.
I have sent a personal letter to Ian Livingston - CEO of BT - can't wait for the comical reply to that!!
Update 13th March 2012: Just received an obnoxious call from BT Customer Services stating the cancellation charges of £61.13 will stand as per an auto renewal contract which expires in August, even though BT cannot offer the service I require in a reasonable amount of time! Is it acceptable to wait 4 weeks for Broadband when I am an existing customer?? I think legislation, OFCOM & Ombudsman are firmly on my side! Great service BT!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Lack of Broadband Connection

I have had problems with my broadband connection for over a week now.
I have rung BT on two occasions and spent up to 45 mins and 30 mins respectively and been passed around all the departments as no-one appears to have any idea what is the problem.
When I complained on line, miraculously it was found to be a fault with my broadband, and I have been advised that I will be called to sort out - to be fair this did happen the first time, but was not in the timescale indicated so I was not available.
I was then advised I would be called again, I wasn't, but the email reply assured me that I had been - as I have missed call facilities on both the telephone numbers I gave, I know this to be incorrect on the part of the complaints team.
I did call back as requested, but was put on hold and after waiting ten mintues, I hung up - NB I have a young baby and cannot spend time after time on the phone instead of looking after him.
To date, I have no broadband connection and no further contact from the Complaints Team. Suffice to say, I don't feel in the slightest bit valued by BT and you can be assured I will not be paying my broadband bill for this month when a company of BT's magnitude cannot even send an engineer our or similar to resolve
Any help/suggestions gratefully received.
A very very disgruntled customer.......

Hi belle66,
Thanks for the post. I'm sorry to hear about the issues you've had with your connection if the checks imjolly has suggested don't work I'll be happy to look into this for you.
If you need help please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IMac Freezing - No video glitch, but unresponsive

Good morning all,
In the past week or so, I've started to have problems with my iMac freezing. This has occurred while using iChat, playing World of Warcraft and while using Safari (not all at once).
In short, the video display seems to freeze. I can still hear audio (ie. the other person on iChat speaking), but everything else in non-responsive. The keyboard does not respond and I cannot ALT-Tab or open any other programs. My only recourse is to manually turn off the computer and try again.
It's usually a guaranteed failure when opening up Warcraft. About 4 seconds after the program has opened, the computer freezes.
I've searched the forums and have come across several threads that involve some sort of graphical glitch, from which I do not suffer. That being said, I thought a new thread might be appropriate.
Any advice would be greatly appreciated.
Thank you,

My iMac has been repeatedly freezing when I am working in Final Cut Express. It plays the sound but freezes the video. It has been a horrible experience to try to edit 'blind'!
I have vacuumed the air vents, installed smcFan Control (great to manual adjust fan speeds on all 3 internal fans), re-installed Snow Leopard & gone through copious hours as all the software updates each time I've re-installed, and I run the disc doctor program. It started happening around the time Steve Jobs said Apple would no longer use Flash. I thought it a Flash issue since it only has to do with the playback of video. Today I discovered that clips I downloaded yesterday were also freezing in my desktop Picasa. Meaning it's not Final Cut, or Picasa, and unlikely my video card as all videos streamed from the NET (on YouTube, etc) play fine, and in fact my videos that freeze on my iMac when uploaded to YouTube or Facebook play fine.
I am enormously and thoroughly frustrated, as you can imagine. I had 15 clips from the G20 Protest March yesterday and was not able to make an adequate video to upload out of them because the video keeps freezing, and losing synch with the audio - and every time you try to play it, it freezes in a different spot!!
Horrendous problem.
Today, then, following advice in this thread, I will try re-installing back an update or so on OSX - I'm using 10.6.4, and perhaps need to go backwards?
This is an awful problem and I am surprised Apple hasn't addressed it. Perhaps it only relates to computers a few years old?
A usually very happy iMac user who is very disgruntled these days...
Brenda

How to delete child appleid from family sharing on ios 8 ipad

I have two apple ids for one child in Family Sharing. How do I delete one?

I have the same question. I'm about sick of reading people referring me to the above link that King refers to. Primarily becuase it does NOT address the question at hand. That question is "How do you delete a child Apple ID?". I know I've seen that you can not remove adult ones, but apple does not you "can" do it, but doesn't show "how" to do it. In my personal case, I need to delete the one I made and create a new one. This is because having an incorrect child apple ID in my family share takes 1 spot away from my sharing. I need to remove the child ID from my share plan to create a corrected apple ID for her. The above linke King posted states,
"Children under 13 can't be removed from a family. If you need to, you can transfer the child to another family or delete their apple ID." Now..the phrase "child to another family" is hyperlinked and clearly shows how to do this. But the "delete their apple ID" is NOT hyperlinked. So we continue to search for our original answer that I haven't found since iOS 8 was released and I bought my iphone 6 on release day.
Now on that topic, the family share is messed up HARD for children. Heres why, while I wait to find out how to delete the incorrectly typed apple ID I made, I tested how it works for my 6 y/o, who was very excited to get her own iphone 5 (w/o cell cervice, glorified itouch).
1.) While testing it out with the bad ID, I created the family share as the ogranizer. I then added my wife and made her a Parent/Guardian". Howver, despite this, when the "child" ID requests permission to purchase something in itunes, it only sends it to my wife and not me. This shoudl go to both parents! If you want one or the other, make a setting. Otherwise, if its flagged as an organizer or parent, they should have the power. After all, as the organizer, she was verified as MY child through my credit card but I can't authorize the purchase as the organizer. Do what? Come on!
2.) When my daughter asks to buy something, she has to put in a password. This is simply nuts. My 6 y/o needs to put in a password for PERMISSION to ask her parents to buy something. Of which the parents then authorizes the purchase via either a password or fingerprint scan. What non-parent thought this up?
3.) To update an app on my daughters iphone requires her to request permission for each and every app, despite there being an update all. This means, she has to put the password in on every...single...update...individually. Update all does not work. This means we need to authorize each update too...My God...really?
4.) On the topic of passwords. Again, CHILD account ID. Apple requires passwords to be 8 characters, has to have an upper and lower case, can't be a simple word, has to have a number. I mean..lets sit and think about this. a CHILD with such a complex password needing to be entered each time to update an individual app and ask permisison. If its a child, it means the responsibility should be put on the parent. Have the OS route the request to ME and let me put the password in for my child.
5.) Whats the point of Auto Update? I mean, if I APPROVED these apps to go on my daughters phone, then it should AUTO UPDATE itself! It does not! Really?
6.) How can apple advise in the FAQ's to delet the apple child ID but doesn't hyper link to it? Is someone really that dense? It sure scares the DEATH out of me to try apple PAY! >.<
7.) As I sit here looking at my family share settings, this very second, and I look at my daughters ID in there (the incorrect one I need to fix), there is nice itty bitty language on how to transfer an apple ID and a hyperlink there. This is a GREAT spot for DELETE APPLE ID! You know, I even logged into apples main management Apple ID section...you can't even delete the ID there either.
8.) The WHOLE point of the family share is so you can share up to 6 people. BUT, if you try to download prior purchases on the new account's, you get an error message saying that this was previously purchased BUT you are unable to download it (For what ever reason) on every one. Thank GOD I realized I can manually FORCE the crap onto her phone by pushing it from my desktop computer to hers.
I mean...how can a "high tech" company be so obtuse? If you can't get CHILDREN policy right, how will your Apple Pay policy work out?
Sincerely,
A very disgruntled parent!

Problem with Acrobat Pro - install, etc.

I have problem with my Acrobat Pro (in Adobe Design Standard CS6 edition) - Regularly once a month throughout the software crashes and will not turn on. Only helps to re-install. Now I additionally happened that when reinstalling does not load serial number. It made me very disgruntled. Can you please help? Acrobat Pro I still need to work and this is me terribly resides. My customer identification number is : 168735979. Thank you.

Thank you but unfortunately the process does not work. It makes the same thing as before. When I install and enters the serial number, it writes: We are unable to verify the product serial number Creative Suite 6 Design Standard. Please contact Customer Support.
When I deactivated Photoshop and re-activated by the process, everything went without a problem. The problem is only with Acrobat Pro. Acrofix - after running only flashes a command prompt window, otherwise nothing happens. I do not know what to do ....

My rental movie dissapeared

Hi I rented a movie and it dissapeared It says on my itunes account that I have purchased it but I cannot find it anywhere!!! I was watching it while it was downloading can anyone help very disgruntled!!! I was downloading it on PC through windows 8 many thanks to anyone that could help

Hey there Lafa30,
If I understand correctly you rented a movie, and were in the middle of watching it when all of a sudden it stopped playing and you could not find it anywhere to resume it even though you can see that you bought the rental in your purchased history. I can definately see how that would be frustrating. If you never got the chance to actually finish it, I would use the following article to report a problem with it to the iTunes Support team directly:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
Thank you for using Apple Support Communities.
Take care,
Sterling

BT Infinity: never again

Since 'upgrading' to BT Infinity in September I've had nothing but problems with my BT supply, whether some is a coincidence or not I don't know. The recurring problem is not being able to get a wireless connection. Sometimes I can, but mostly I get a message saying the wireless connection can't be set up because the wireless key is incorrect, even though it is correct. I had an engineer reset the profile and it worked for 24 hours. Since then I have had to put in the CD, connect to the ethernet and reinstall, which sometimes works, sometimes doesn't. Today I've tried this and every other form of help I can find on the wesbite and it refuses to connect.
To cap it all the line to the house came down earlier this month and took four days to repair, so no phone calls and the day they were repairing it the broadband was on and off all day. Two weeks later and the line has been down again since the weekend and it's Wednesday now and they can't promise to fix it until tomorrow and threatening to charge £130.
BT charges a premium rate, but it's far from being a premium service and they don't even offer compensation when you have the line down nor for the all the time I've been sitting in waiting for engineers, on the phone getting faults fixed and having to pay premium mobile rates becuase I can't use my landline. [As I've been writing this the engineer turned up, no appointment, but needed access to the house, good job I was in and at least I have a phone again].
But BT I am VERY disgruntled and if you don't get your act together quickly I'll be moving to another supplier and if you think I will pay to the end of my contract when you're not delivering, think again, a contract is only a contract if you 'perform' it (which I believe is the legal term) and the only performance I'm getting at the moment is a badly acted pantomime..

LH wrote:
Since 'upgrading' to BT Infinity in September I've had nothing but problems with my BT supply, whether some is a coincidence or not I don't know. The recurring problem is not being able to get a wireless connection. Sometimes I can, but mostly I get a message saying the wireless connection can't be set up Since then I have had to put in the CD, connect to the ethernet and reinstall, which sometimes works, sometimes doesn't.....
Hi and welcome
I had terrible problems with one of my PC's I'd turn it on and then it wouldn't connect... came up with there is a problem and did I want to fix it???? Of course!!!! I always shouted and then selected the picture of which router etc and away it would go and a minute or so later it connected. Sometimes had to re-enter the wireless key.
My other equipment did not have this problem, so had a think of what the difference was...
That machine was the only one I had installed the BT software on, so I uninstalled it and never had a problem since.
I am not promising that will be the problem but as the software isn't needed I would try uninstalling it and see.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

What is "other storage" and how do I clear it up?

I have an Ipod touch 4th generation, 8GB. I am trying to clean out all my unused files, and I am seeing that over 3GB of the storage is being used up by "other files." This is very frustrating as this gives me very little storage space to work with, and I have music that I want to purchase/sync. As I delete my files, the "other files" uses up more storage space (seen in iTunes). I have talked to the Apple folks at the local store and they have no clue what I mean by any of this. What's more, I have 4 paid apps on this device and I really don't want to lose them, considering that there is no "refund button" on the app store to my iTunes giftcard. I have synced my data to iCloud just now, to attempt to keep some, if not all, of this data. I would appreciate it if anyone can help me get my rightful storage back and keep my paid apps.
Signed,
A very disgruntled user

An "other" that large usually indicates that the "other" included corrupted files. Usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Backing up, updating, and restoring iOS software

Could I still use the "find my mac"-app if I downgraded from OSX Lion to Snow Leopard?

In the beginning of 2012, I had the great misfortune of getting robbed and all my recording equipment was stolen, including my macbook pro 17" running on OSX Snow Leopard. I was able to buy a new macbook, same as the old one, but with the OSX Lion. It didn't take long before I noticed that it wasn't running as smooth as the previous OSX. At first I thougt it was the hardware; Steve Jobs had just died and I thought the people at Apple felt like they could finally ditch the high standards that were once enforced upon them and go Windows on our *****. But I soon learned it was the software. After re-purchasing my recording-software and trying and failing to install it, time after time, I got to a point where I just wanted to smash the whole thing and throw it out the window... Fortunately I managed to get a hold of myself. Now, I still want to get rid of the osx Lion and downgrade, but I don't want to have my stuff stolen again at some point and then find out that not only will Apple not pay out the insurance I payed for, but also I can't find my macbook anywhere, because I don't have this stupid application anymore because I downgraded. So, I was wondering if there's any chance to have the best of both worlds. (or the best of one world and then just the other/previous world) The only thing that's good about Lion is the "find my mac"-app. All the rest utterly ***** ***!!
Sincerelly,
a very disgruntled mac-user.

"Find my Mac" is an OS X Lion feature and is not available in Snow Leopard. So if you want Find My Mac in yor MacBook Pro you'll be stuck to OS X Lion.
I don't know what else to tell you other than consider buying Lo-Jack for laptops.
Hope this helps!

My USB Apple Aluminum Keyboard is not responding during Bootcamp Install!

I am going crazy, I have had the worst experience with this Bootcamp install which is supposed to be so easy, resulting in Apple replacing my MAC pro, and I still can't get it to work on the new machine.
My first problem was using a Windows XP Pro disk, which resulted in my continually getting a black screen saying "no bootable device, press any key to restart." I ran into this problem because I overlooked the instructions to use a USB keyboard and mouse, I was using the wireless. This process resulted in Apple replaceing my MAC Pro because some how my start-up files dissappered and the MAC geniuses couldn't even reformat my drive.
After recieving the new MAC Pro, I tried to run the Boot Camp install, using the same Windows XP Pro Disk, but now with a wired USB Apple Aluminum Keyboard and USB might mouse. I was still running into the same problem, after windows finished the Install and restarted a black screen would appear "no bootable device..." After searching many forums I found that for some reason Windows XP Professional disk skip the step where you would format the drive you partioned for Windows. I found in a forum a way to address this problem by going in DOS and entering commands to tell Windows to format the drive. I was not comfortable doing this, so I thought I would take an easyier route and get a Windows XP Home edition.
All windows versions I used were OEM, but they were all full installs (fancy hologram CD) w/Service Pack to and certificates of authenticity**
I thought great now everything should go smoothly, I have Windows XP Home Edition w/SP2, I have a USB wired apple aluminum keyboard, and I have a USB wired might mouse. This has not been the case.
After I complete the Bootcamp process on my Leopard operating system and Windows XP completes loading all the file prior to begin the Install, the Windows XP Installation asks to press "Enter" to begin Install. This is the point now I can't get past, because I get no response from my keyboard. I tried every USB port on my CPU and still no response when I reach this step in the Windows Installation. I am becoming very disgruntle with Apple because the AppleCare, which I pay for, and the MAC genius will not help me with this problem because it is during the Windows Install. Please help before I flip out.

That worked after using a generic DELL PC keyboard no extra keys. Apple hustled me into buying a wired keyboard, because I had only ordered the wireless keyboard.
Thanks

Very Disgruntled

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