Waiting for 5 weeks
Who can tell me why I need to wait for my new iMAC 20inch with all option included.
Is there any change when my Imac is available that they installed the new proc. core 2 duo?
waiting for imac Windows XP switcher ??
It seems to me that the upgraded video card is what is causing the delay(for what reason I know not) On the online order form where you select the upgrades you want, as I select the RAM upgrade it lengthens the ship time to 3-5 days, but if I select the Video card upgrade it changes the ship time to 7-10 days. Also, my friend ordered and imac 17" (which we all know does not have the option to upgrade the video card) after I ordered my 20". His is going to get here tomorrow and mine hasn't even left yet. Has something to do with the upgraded video cards
Similar Messages
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How do I get my laptop fixed after 6 weeks of waiting for parts that work??
I've been waiting 6 weeks for my laptop to be repaired...this time. The first time it was a week and the problem was not solved. I have a Macbook Pro that started randomly rebooting. It kept getting worse and worse until it wouldn't even complete a boot up, it just went into a cycle of reboots until it finalyy ended with a kernal error. They replaced my AirPort card which didn't solve the problem. My authorized service provider received replacement parts twice, and both times the parts were faulty so they are STILL waiting. I took matters into my own hands, which meant 2 1/2 hours on hold, no that is not a typo, I waited on hold for two and one-half hours with Apple. I spoke to a human twice, and each time asked for a supervisor or manager who could make a decision and solve my problem, but please don't put me back into the hold queue. After nicely saying they would not, they of course did put me into the hold queue...twice. I just want my computer back!!! The Apple commercials say "they just work", but they don't. If this was a pc, I could drive to my local Best Buy and purchase any replacement part, install it myself in an hour or two, then get back to doing what I need to do, but not with an Apple!!!! Thank goodness I purchsed the Apple Care or I would really be toast. From what I've read on the boards, this is a well known, common problem, so why isn't Apple doing everything possible to keep from ticking off so many people?
I just got off the phone with someone at Apple, after a total of 3.5 hours on the phone, and of couse he has to call people to find out what to do, so it is STILL going to be a couple of days, both of which he will be out of the office so someone else will take care of contacting the powers-that-be. So my question is, what can I do to escalate this matter besides hiring an attorney? Is there some magical department I can call or some supreme being I can email to get some help before I lose faith in all things Apple???? I'm afraid at this point I've had to tell people who ask me how I like my MAC that I would never in a million years purchase one again because the survice is so incredibly horrible and way too traumatic. Who at Apple can I complaign to and have it mean somethings?
Thanks for any suggestions you can offer...I had a similar waiting time when I sent my iMac G5 in to a Service Provider to get the optical drive fixed. It has to do with - the part takes so much time to get to the Service Provider then if its faulty, they have to resend for a new one. From my experience I would be calling the Service Provider and keeping up on them and the progress. If you need to, ask them how to speed things up. My Service Provider told me to phone Apple to give authority to speed up the shipping to 2-day instead of a week (it is something only the user can ask Apple for) or to ask them to loan me another computer till they get it fixed if it is going to take a lot longer. I called Apple, the lady at Apple put me on hold and gave me to her supervisor who then got the Service Provider on the phone to verify and then told me the part would be there within 2-3 days. It came and was finished, but it took a month before I became wise that nothing was happening at the Service Provider's end "We are waiting for the part" they kept telling me, but they just forgot to order the second one. I found all this out from Apple. There was nothing shipping to the Service Provider at the time nor had there been a second order for the part. The Service Provider did not even tell Apple the first one was faulty. It is called miscommunication and it happens from time to time.
I would make sure you tell Apple how long your computer has been in the shop and always sound professional and polite to whoever is on the other end and ask for that shipping speed up. Phone your Service Provider first to get the proper name that it is called!
It sounds like you got a lemon being taken care of by a Service Provider which automatically takes longer because of shipping. If it is not fixed when you get it back phone Apple first. Hope this helps you. -
I am waiting for three weeks now on a empty box to ship my ipod back
Hello,
I am almost waiting for three weeks on an empty box to ship my ipod first generation back to apple. Is this normal that i have to wait that long?Yes. Apple has been hammered with the number of service/replacement requests for the 1st generation Nanos. Just keep waiting.
B-rock -
2 week wait for serial number to CS6 (education) help please?
Hi, I need help with this! I really dont know what to do next! i bought a copy of CS6 (education) over two weeks ago, when it (disc) arrived next day I logged in, created an account and emailed off relevant proofs and numbers. Nothing, three days later i phoned Adobe (UK) and (eventually) spoke to somebody who passed me on to the 'activation team', I was on hold for half an hour until I gave up. Next day i waited till 9am on the dot and tried again, was put on to activation team quite fast and spoke to a chap who opened up a 'case', and asked me to send all the documentation again, which i did. The next day I got an email saying that only one of the documents had arrived, strange thought i, however i sent them again. I could see that all the documentation was then there in the'open cases' section, so I waited, and waited...... it has now been two over two weeks since i bought CS6, I phoned Adobe again this morning, spoke to customer serviced who were very helpful, but still had to pass me on.......i waited for 42 minutes then hung up.
I really dont know what to do next, I even tried Adobe in the States, they said they could not help (I am based in the UK) I have been waiting so long that my course has actually finished!! Any suggestions anyone????Hi porkerholic,
I apologise for the delay in providing the serial number.
I am getting the concerned team involved to expedite the process.
Do you have any Case number for reference? -
I dropped ip5 in bath tub with water. didn't notice it until 30 seconds. i didn't search google what to do so i waited for it to dry for 2 weeks. now i charged it. it didn't turn on but its charging
You can take it to an Apple retailer and get a refurbished replacement for it.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I am having a problem with the apple app Numbers. It has been waiting for a week. I can not open it or delete it
I found the images here: https://support.mozilla.org/en-US/questions/977542#answer-501598
-
Adobe Updater flashes a message on my screen once a week that says "No Internet connection. Please check your Internet settings and/or firewall. Waiting for connection..." Everything else works perfectly on my Internet connection.
I'm experiencing a similar problem.
I have a MacBook Pro Late 2011. I was using Lion (not Mountain Lion) with CS3 with no problems. Recently I installed a new hard drive in my computer and used Time Machine to transfer all my files and settings (still with Lion; I did not try to open any Adobe applications at this point). Then I udpated to Mavericks. Upon trying to open one of the Adobe applications, it told me I needed to reinstall CS3. I inserted the original disc and followed the instructions on the ReadMe file. I went to Applications > Utilities > Adobe Installers > Add or Remove Adobe Creative Suite 3 Design Premium. I did a reinstall, and at the end, it said that some of the components failed to install (see screenshot):
I did a partial install (not all CS3 applications), so there could have been more errors than this if all applications were installed. The applications themselves appear to work fine, but when I try to run the updater, it tells me I have no internet connection.
link470 wrote:
Acrobat updater works just fine [after I install the manual updates till 9.2.0].
Can you tell me where to find these manual updates? I looked on this page:
http://www.adobe.com/support/downloads/collection.jsp?collID=1&platform=Macintosh
but I don't see 9.2.0 for any of the CS3 applications.
The CS3 that I purchased (Design Premium) came with Adobe Acrobat 8. I tried to manually install the 8.1.1 update. It said, "Please choose the copy of Adobe Acrobat Professional to update", but the application is grayed out (see below). I did not try to install any other manual updates, yet.
I'm not sure what to do here besides use my CS3 applications the way they are without updating them ever. (I would rather not subscribe to the Creative Cloud.) Any help will be appreciated. I might try doing a complete unintall followed by a fresh install. -
2 weeks Wait for Engineer - Now No Resources until...
Telephone unable to receive or make calls - Broadband very slow
I have waited two weeks for engineer just had telephone call
to say they have no resources to send an engineer today
telephone call at 5 oclock - (appointment 1-6 )
I can understand if engineer was ill etc etc - but not they had no one to send
after waiting two weeks with not being able to telephone or receive calls
I have tried a different phone that is working but still no joy
& all the tests
So new appointment Monday 8am - 1
Will re-post
So far Bt should drop the word CARE
Solved!
Go to Solution.No Second time around waiting for an openreach Engineer
8am Until 1p.m (Nothing - No call Nothing)
Telephone B.T AGAIN
Was told that someone should have telephoned me in the morning
that they have no resources to send an engineer
Ask to speak to supervisor - He said that the next available 24th April
nearly a month after fault report
He agreed that this is not good enough & is going to telephone me back between 11-1 Tues
My contract is with B.T not openreach
twice i have waited for appointments
I have broadband the speed of zx81 & No telephone (incoming or outgoing)
At 2.30 this afternoon I saw a openreach van pass through - Aghhhhhhhhhh
So someone let me know that B.T Care about their customers
I am B.T Customer not an openreach customer -
Post Moved made-to-wait-7-WEEKS-for-openreach-eng...
Moved http://community.bt.com/t5/Phones/made-to-wait-7-WEEKS-for-openreach-engineer-to-connect-line/td-p/6...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’Well, it makes it very confusing about who is responsible, BT or BT Openreach. I guess they do work as two completely separate companies?? explain please..
I'll try and see whether I can use BT Hotspots for the 7 weeks for internet access, but if there aren't any in the area then I am still without any connection until the end of the year.
I also can't call family who live abroad at Christmas. It would be way too expensive on a mobile and as I won't have a landline I can't use the "friends and family abroad" option that I pay for...
Thanks for clearing that up about Openreach though. I guess I'll just have to put up with it. An apology would be in order or at least put up a notice on the website to warn people how delayed Openreach are at the moment. At least then you know what to expect. A delay of that length is still not acceptable. -
DVR Problem w/QIP7232P2 DVR Operation; HOW Long will I have to wait for 1.9.1?
THE SHORT PROBLEM:
1) DVR records only a few moments of pre-scheduled events then the recording stops with only 10 to 30 seconds stored content and this is reported in the on screen detail.
2) DVR records a full 1 hour show however, after 20 or so minuets of playback, use of the fast forward, skip (to get around a commercial) or pause DVR functions will cause the playback to jump to the end and you can't see the rest of the story. One must start the show over again, view stuff you have seen before to get to where the error happen. If you fast forward too close to the point of the error, you will get dumped out of the show all over again. Once you get close you just have to watch commercials and what you have seen before and then not use any DVR functions in order to watch the rest of the show.
3) DVR records a full 1 hour show, you fast forward to a time that is say 50% into the show, the progress bar will move forward like normal to show you get close to the point of you stopped watching the show before (to help solve problem #2 above) BUT, if you go too far, the progress bar will jump back to the start of the show and you may be dumped out of the program or it may continue to move forward. However the operation of the progress bar is not right.
This would render the DVR less then useful. Verizon has replaced my STB and talked me through the reset of AC power operation that is the normal fix for most STB issues. I'm told this will require a software upgrade from 1.9 to 1.9.1. OK, GET IT DONE and CREDIT USERS OF DVRs THE FEE PAID FOR SOMETHING THAT IS NOT WORKING.
THE LONG STORY WITH DETAILS:
All seemed to be well with the unit for a few months and the upgrade to the new 1.9 software looked like it went off without a hitch.
But.....Starting on around 12/17/11 I noticed that my DVR was recording only about 10 to 30 seconds of programming during scheduled events. Sometimes it would attempt to record the same event one or two times, each only lasting a few moments. I called Verizon customer service I think on 12/20/11 and they asked me to pull the 120 volt power and then re-apply power. This helped the problem but, remote testing seemed to show an issue and the customer rep decided a replacement unit was needed and Order No. MDDQ08V49U was created and another set-top box was shipped to me.
It is too bad that the technology has been developed to allow the external storage of digital content however, one can't back the 200 plus hours of video one may have stored on a set-top box and restore it on a new unit. It is also not possible to reproduce the vast extent of scheduling of events. No, it seems when you change out a set top box, all the programming is gone and you have to spend an afternoon coping down the schedule from the Series Manager and then re-enter all new events by making new recording events; a very time consuming operation.
So it is frustrating once after this afternoon is wasted reprogramming a new set-top is all done with the new set-top box installed, I find that on 1/5/12 when viewing recorded programming that should be one hour long, I only seem to get 22 minutes of playback. I try to look at this in detail and see that the first 22 minutes indeed play back in a normal manor. One is able to use the jump forward mode to skip over a commercial and all is good. If after 22 minutes you don't do anything, playback will continue to the end of the 1 hour. BUT, if after the first 22 minutes you try the skip or pause function, the program will jump to the end screen where you are given the option to: Program Options Page were you can select Play, Save until I delete, or Delete.
On 1/4/12 I called Tech Support and asked what to do about this 2nd box having yet another DVR problem. Once again I was asked to cycle the 120 volt AC power and disconnect and reconnect the coax "because electricity can build up in the set-top box". (I thought that was a cute reason). I asked the Customer Service rep if this was a Tier 2 or Tier 3 Troubleshooting method and she told me she was not authorized to tell me.
1/5/12 a Manager calls me back to follow up on a survey from the December service call and after seeing that I had a trouble ticket on 1/4 to see what is going on. He attempts to talk me into getting the on screen diagnostic screen to come up (press a mix of power and OK) but that just does not work like the old set-top box. We review the problem and he is not sure what else to do then send a Tech to the house to review the problems. He did tell me the STB I had in December WAS a known bad number; something about an issue with ribbon cable fault going to the hard drive. Well OK, but it seems ODD that the two like problems seem to happen to a known bad box and now to a new box that is not in the "bad" lot of numbers. This new STB also had been running 1.9 like the old STB for some number of weeks/months without issue then BANG, a problem pops up! It seems like this is a deeper problem but I trust with all the fact Verizon can find the right answer.
1/6/12 Aaron Phelps, Cable Splicing Technician comes to look at the problem. Nice guy! I show him the two recorded shows that have the problem. He can't get the on-screen diagnostic up but we use the test via the Main Menu and all readings seem OK. He also tests signals via an external meter with good results.
At last, he calls Tier 2 Tech support and I'm told by him that it seems some bug is in ver 1.9 and we will have to wait a month for a 1.9.1 to come out that should address a memory issue in the DVR. I don't know is this is the real story but Aaron tells me the ONLY fix they have is to swap out STB and he has no other 7232 units so... I'd have to go back to a smaller hard-drive or wait a month to see what happens.
To say again, it is a problem when the only answer in practice is to reboot the STB or replace it and this does not solve the problem. The field Techs don't know about a software bug less they call tier 2 support. Also, as it is so common to just replace the STB, the process may take only a moment in physical action to swap wires HOWEVER, it is an afternoon to get programming done so a new DVR is recording all the shows a Customer has established; on top of the time talking to phone Tech support and waiting for someone to show up to the home, that is a considerable investment in Consumer time. If you can't back up the content with the local drive due to copyright issues how about a cloud approach? I'd encourage a known bug to be resolved quickly and perhaps solve the manor that a STB is backed-up and replaced.
I learn on 1/6/12 my friend had like problems:
xxxxxx address blocked
Claire had the added problem that a pre set event she set to record change by an hour. I've not seen this but, I see in the Forum URL below, another person had the same problem as reported by "DC-Videophile" on 01-01-12 at 08:33 PM. On this same forum "rich3fan" reports problems that I have on 01-04-12 11:54 AM. The very bad news would seem from "markjrenna" 01-04-12 09:29 PM where it is suggested that 1.9.1 will not be out before 1Q12!!!! That is a long time to have this problem.
http://www.avsforum.com/avs-vb/showthread.php?p=21441579#post21441579
A Review of My Events W/ Problems:
I did not record when the problems happen in December
NCIS, channel 50, "Dog Tags" USA Recorded 1/5/2012 2:00 PM
NCIS, Los Angeles; 50, USA Recorded 1/4/2012 7:00 PM
NCIS, channel 50, "In the Zone" USA Recorded 1/6/2012 6:00 PM (after Tech visit to home)
I notice with this event, when you hit fast forward, the progress bar moves forward with time then at a point it goes back to the start point, even when good video is playing in fast forward. This program worked beyond 22 min then failed at maybe 38 min. When I tried again, it failed at another point earlier (maybe 15 min) so it does not have a pattern.
Leverage, channel 51, TNT, "The Gold Club" Recorded 1/7/2012 2:00 AM (after Tech visit to home)
The Best Thing I Ever Ate, channel 164 Food Network, "Bang for the Buck" Recorded 1/6/2012 7:30 PM
My Name Is Earl, channel 52 TBS, "Stole P's HD Cart", Recorded 1/7/2012 8:00 AM (after Tech visited to home)
NCIS, channel 50 USA,"Internal Affairs" Recorded 1/6/2012 5:00 PM (after Tech visit to home)
NCIS, channel 50 USA, "UnSEALed" Recorded 1/8/2012 11:00 AM (after Tech visit to home)
and a lot more.........I am having the same problems. My guess is that a lot of people are having the same problems and just living with it. Those of us who know where to go on the Internet come here to find a fix.
It seems Verizon has some explaining to do. Maybe they should try Beta testing new software a little better. I would rather have to wait longer for something that works. I am sure that some manager or director said this is close enough, deploy it and we will see what happens. Well, you are seeing the problems. Time to fix your mistake.
All of us are telling our friends about the problems. The longer this goes on, the more people we will tell about it.
Wouldn't you rather us be telling our friends that their is an error in the new interface and that you are working hard to fix it?
If you want to be up front about this, then just tell us. We are adults and can handle it. If you made a mistake, own up to it and give us some credit for doing your Beta testing in the field.
Customer Service is all about telling the truth and if you made a mistake, admit it and lets move on with a fix. I do not want to be told again that I should be able to unplug it, power cycle it, try the on-board diagnostics, etc., etc.......
I am going to be repsonding on a daily basis to keep this topic at the top of the list.
Time to come clean. You will feel better Verizon.
Let's talk tomorrow. -
Problem description:
My computer is running very slow ever since I switched to Yosemite. I get the multicolored wheel just opening my browser at times and waiting for a page to open, or an application. Any ideas other than rebooting my computer to get the problem to alleviate for a few days?
EtreCheck version: 2.1.8 (121)
Report generated February 16, 2015 at 2:35:55 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 11 days 19:34:2
Disk Information: ℹ️
ST3500418ASQ disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 60.76 GB (15.30 GB free)
Macintosh HD (disk1) / : 438.11 GB (351.62 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 438.49 GB Online
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
hp officejet 4200 series
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[killed] com.apple.accountsd.plist
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.bird.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudd.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.coreservices.uiagent.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.pluginkit.pkd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.recentsd.plist
[killed] com.apple.secd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
19 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.diagnosticd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.iconservices.iconservicesagent.plist
[killed] com.apple.iconservices.iconservicesd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.spindump.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
20 processes killed due to memory pressure
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.GoodShop.updater.plist [Click for support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 5.2 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
DivXBrowserPlugin: Version: 2.0 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]
Safari Extensions: ℹ️
avast! Online Security
Goodshop app
3rd Party Preference Panes: ℹ️
DivX [Click for support]
Flip4Mac WMV [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 438.11 GB Disk used: 86.50 GB
Destinations:
Backup [Local]
Total size: 159.70 GB
Total number of backups: 3
Oldest backup: 2014-11-24 05:20:18 +0000
Last backup: 2015-02-01 03:04:02 +0000
Size of backup disk: Too small
Backup size 159.70 GB < (Disk used 86.50 GB X 3)
Top Processes by CPU: ℹ️
8% WindowServer
5% DashboardClient
3% mds
2% launchd
0% ocspd
Top Processes by Memory: ℹ️
64 MB WindowServer
52 MB thunderbird
34 MB mds
34 MB Mail
30 MB mds_stores
Virtual Memory Information: ℹ️
654 MB Free RAM
834 MB Active RAM
777 MB Inactive RAM
903 MB Wired RAM
102.49 GB Page-ins
1.46 GB Page-outs
Diagnostics Information: ℹ️
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.Hi Linc! Sorry for the delay. Here is the information:
Start time: 16:48:08 02/28/15
Revision: 1241
Model Identifier: iMac10,1
System Version: OS X 10.10.2 (14C109)
Kernel Version: Darwin 14.1.0
Time since boot: 10 days 21:04
UID: 502
SerialATA
ST*******ASQ
USB
officejet 4200 series (Hewlett Packard)
Bluetooth
Apple Wireless Mouse
FileVault 2: On FileVault master keychain appears to be installed
FileVault 1: On
I/O wait time (ms/s)
launchd (UID 0): 53
Font issues: 40
Firewall: On
System caches/logs
1987 MB: /System/Library/Caches/com.apple.coresymbolicationd/data
Diagnostic reports
2015-01-31 SecurityAgent crash
2015-02-01 2BUA8C4S2C.com.agilebits.onepassword4-helper crash
2015-02-01 IMDPersistenceAgent crash
2015-02-01 secd crash
2015-02-20 Inkjet7 crash
2015-02-28 IMDPersistenceAgent crash
2015-02-28 secd crash x2
Kernel log
Feb 23 07:06:08 Failed to get hibernate image filename
Feb 23 17:07:05 Failed to get hibernate image filename
Feb 24 07:06:05 Failed to get hibernate image filename
Feb 24 17:47:13 Failed to get hibernate image filename
Feb 24 18:31:50 IOAudioStream[0xffffff802df40400]::clipIfNecessary() - Error: counted 1 clip more than one buffer ahead errors.
Feb 24 19:14:41 Failed to get hibernate image filename
Feb 24 20:56:40 Failed to get hibernate image filename
Feb 24 22:14:14 Failed to get hibernate image filename
Feb 24 22:38:31 Failed to get hibernate image filename
Feb 25 06:58:23 Failed to get hibernate image filename
Feb 25 17:40:53 Failed to get hibernate image filename
Feb 25 21:04:27 Failed to get hibernate image filename
Feb 25 21:31:52 Failed to get hibernate image filename
Feb 26 07:03:06 Failed to get hibernate image filename
Feb 26 17:06:59 Failed to get hibernate image filename
Feb 27 06:58:56 Failed to get hibernate image filename
Feb 27 17:02:56 Failed to get hibernate image filename
Feb 27 19:17:20 Failed to get hibernate image filename
Feb 27 23:04:12 Failed to get hibernate image filename
Feb 28 10:09:19 Failed to get hibernate image filename
Feb 28 13:07:21 Failed to get hibernate image filename
Feb 28 14:08:38 Failed to get hibernate image filename
Feb 28 15:11:16 Failed to get hibernate image filename
Feb 28 16:18:21 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
Feb 28 16:29:32 Failed to get hibernate image filename
System log
label = "2.5.4.3";
"localized label" = "2.5.4.3";
type = string;
value = "courier.sandbox.push.apple.com";
Feb 28 16:30:55 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
Feb 28 16:31:09 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8424]
Feb 28 16:31:44 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8433]
Feb 28 16:32:36 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:34:16 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:38:37 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "1Password mini" for over 1.00 seconds. Server has re-enabled them.
Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
Feb 28 16:46:20 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8979]
Feb 28 16:49:02 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
Daemons
com.apple.AccountPolicyHelper
com.apple.AssetCacheLocatorService
com.apple.CodeSigningHelper
com.apple.MobileFileIntegrity
com.apple.awdd
com.apple.backupd-auto
com.apple.cache_delete
com.apple.coresymbolicationd
com.apple.ctkd
com.apple.diagnosticd
com.apple.emond.aslmanager
com.apple.iconservices.iconservicesagent
com.apple.iconservices.iconservicesd
com.apple.ifdreader
com.apple.installd
com.apple.installer.osmessagetracing
com.apple.nehelper
com.apple.networkd_privileged
com.apple.nsurlsessiond_privileged
com.apple.nsurlstoraged
com.apple.periodic-daily
com.apple.periodic-monthly
com.apple.periodic-weekly
com.apple.sandboxd
com.apple.secinitd
com.apple.security.syspolicy
- status: -15
com.apple.softwareupdate_download_service
com.apple.softwareupdated
com.apple.spindump
com.apple.sysmond
com.apple.systemstatsd
com.apple.tccd.system
com.apple.watchdogd
com.apple.wdhelper
org.cups.cupsd
Agents
2BUA8C4S2C.com.agilebits.onepassword4-helper
com.adobe.ARM.UUID
com.apple.AirPortBaseStationAgent
com.apple.imdpersistence.IMDPersistenceAgent
- status: -10
com.apple.secd
- status: -10
User crontab
59 16 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES
Firefox extensions
Mozilla Firefox hotfix
Widgets
iCal
iCloud errors
cloudd 7
comapple.InputMethodKit.UserDictionary 2
CallHistorySyncHelper 1
Continuity errors
sharingd 1
Restricted files: 174
Lockfiles: 30
High file counts
Desktop: 54
Accessibility
Scroll Zoom: On
Contents of /System/Library/Security/authorization.plist
- mod date: Oct 9 02:17:00 2014
- checksum: 2720110640
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>comment</key>
<string>The name of the requested right is matched against the keys. An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
allow rule: this is always allowed
<key>com.apple.TestApp.benign</key>
<string>allow</string>
deny rule: this is always denied
<key>com.apple.TestApp.dangerous</key>
<string>deny</string>
user rule: successful authentication as a user in the specified group(5) allows the associated right.
The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
See remaining rules for examples.
</string>
<key>rights</key>
<dict>
<key></key>
<dict>
<key>class</key>
<string>rule</string>
<key>comment</key>
...and 1850 more line(s)
Contents of /private/etc/authorization.deprecated
- mod date: Oct 25 13:37:39 2014
- checksum: 842352627
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>comment</key>
<string>The name of the requested right is matched against the keys. An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
allow rule: this is always allowed
<key>com.apple.TestApp.benign</key>
<string>allow</string>
deny rule: this is always denied
<key>com.apple.TestApp.dangerous</key>
<string>deny</string>
user rule: successful authentication as a user in the specified group(5) allows the associated right.
The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0. This defaults to false if not specified.
See remaining rules for examples.
</string>
<key>rights</key>
<dict>
<key></key>
<dict>
<key>class</key>
<string>rule</string>
<key>comment</key>
...and 1013 more line(s)
Contents of /private/etc/pam.d/prl_disp_service
- mod date: Mar 5 03:24:01 2010
- checksum: 1160556194
auth required pam_nologin.so
auth optional pam_afpmount.so
auth sufficient pam_securityserver.so nullok
auth sufficient pam_unix.so nullok
auth required pam_deny.so
account required pam_permit.so
password required pam_deny.so
session required pam_permit.so
session optional pam_afpmount.so
Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
- mod date: Mar 5 03:24:01 2010
- checksum: 2633576920
auth optional pam_krb5.so
auth optional pam_mount.so
auth sufficient pam_serialnumber.so serverinstall legacy
auth required pam_opendirectory.so
account required pam_nologin.so
account required pam_opendirectory.so
password required pam_deny.so
session required pam_launchd.so
session required pam_uwtmp.so
session optional pam_mount.so
auth optional pam_krb5.so
auth optional pam_mount.so
auth sufficient pam_serialnumber.so serverinstall legacy
auth required pam_opendirectory.so
account required pam_nologin.so
account required pam_opendirectory.so
password required pam_deny.so
session required pam_launchd.so
session required pam_uwtmp.so
session optional pam_mount.so
Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
- mod date: Aug 1 17:37:19 2012
- checksum: 408149527
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.adobe.ARM.UUID</string>
<key>ProgramArguments</key>
<array>
<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartInterval</key>
<integer>12600</integer>
</dict>
</plist>
Applications
/Applications/Acrobat 6.0 Professional/Acrobat 6.0.2 Professional.app
- N/A
/Applications/Acrobat 6.0 Professional/Acrobat Distiller 6.0.2.app
- com.adobe.distiller
/Applications/Adobe/Acrobat.com.app
- com.adobe.mauby.UUID.1
/Applications/Adobe/Adobe Help.app
- chc.UUID.1
/Applications/Bible Explorer 4.app
- com.BE8.wordsearchbible.corp
/Applications/DivX Converter.app
- N/A
/Applications/DivX Player.app
- com.divx.DivX_Player
/Applications/DivX/DivX Community.app
- com.spritec.DVD
/Applications/DivX/DivX Products.app
- com.spritec.DVD
/Applications/DivX/DivX Support.app
- com.spritec.DVD
/Applications/DivX/Uninstall DivX for Mac.app
- com.divxinc.uninstalldivxformac
/Applications/FOX News Live.app
- FoxPlayerAIR.UUID.1
/Applications/Flip4Mac/WMV Player.app
- net.telestream.wmv.player
/Applications/Garmin Express.app
- com.garmin.renu.client
/Applications/Garmin WebUpdater.app
- com.garmin.WebUpdater
/Applications/Hewlett-Packard/HP Image Edit.app
- com.hp.hpimageedit
/Applications/Hewlett-Packard/HP Image Print.app
- com.hp.photo.imageprint
/Applications/Hewlett-Packard/HP Image Zone.app
- com.hp.imagezone
/Applications/Hewlett-Packard/HP Instant Share.app
- com.hp.photo.instantshare
/Applications/Hewlett-Packard/HP Panorama Stitching.app
- com.hp.PanoramaStitching
/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP E-mail Portal/HP E-mail Portal
- N/A
/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app
- com.hp.director.docker
/Applications/Hewlett-Packard/HP Software Update.app
- com.hp.softwareupdate
/Applications/Hewlett-Packard/HP Uninstaller
- N/A
/Applications/Karaoke Maker/Audacity.app
- net.sourceforge.audacity
/Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute
- com.macromedia.Contribute
/Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute
- N/A
/Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8
- com.macromedia.Dreamweaver
/Applications/Macromedia Studio 8/Macromedia Extension Manager/Extension Manager.app
- com.macromedia.ExtensionManager
/Applications/Macromedia Studio 8/Macromedia Fireworks 8/Fireworks 8.app
- com.macromedia.fireworks
/Applications/Macromedia Studio 8/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app
- com.macromedia.FLVEncoder
/Applications/Macromedia Studio 8/Macromedia Flash 8/Flash 8.app
- com.macromedia.flash.8
/Applications/Microsoft AutoUpdate.app
- com.microsoft.autoupdate
/Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
- com.MindVision.VISEX
/Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer/Contents/MacOSClassic/Handheld Sync Installer
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Microsoft Language Register/Microsoft Language Register
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Remote Desktop Connection/Remote Desktop Connection
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer
- N/A
/Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer/Contents/MacOS/Windows Media Installer
- N/A
/Applications/Microsoft Office 2004/MSN Messenger.app
- Microsoft/com.microsoft.Messenger
/Applications/Microsoft Office 2004/Microsoft Entourage
- N/A
/Applications/Microsoft Office 2004/Microsoft Excel
- N/A
/Applications/Microsoft Office 2004/Microsoft PowerPoint
- N/A
/Applications/Microsoft Office 2004/Microsoft Word
- N/A
/Applications/Microsoft Office 2004/Office/Alerts Daemon.app
- Microsoft/com.microsoft.AlertsDaemon
/Applications/Microsoft Office 2004/Office/Database Utility
- N/A
/Applications/Microsoft Office 2004/Office/Equation Editor
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Cert Manager.app
- com.microsoft.certmgr
/Applications/Microsoft Office 2004/Office/Microsoft Clip Gallery
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Database Daemon
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Error Reporting.app
- com.microsoft.error_reporting
/Applications/Microsoft Office 2004/Office/Microsoft Graph
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Office Notifications
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Query
- N/A
/Applications/Microsoft Office 2004/Office/Microsoft Sync Services.app
- com.microsoft.entourage.syncservices
/Applications/Microsoft Office 2004/Office/Organization Chart
- N/A
/Applications/Microsoft Office 2004/Office/Project Gallery Launcher
- N/A
/Applications/Open XML Converter.app
- com.microsoft.OfficeConverter
/Applications/OpenOffice.app
- org.openoffice.script
/Applications/Quicken 2007/Quicken 2007
- com.intuit.quicken
/Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
- N/A
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer
- com.intuit.ero
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer/Contents/MacOSClassic/Emergency Records Organizer
- N/A
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Home Inventory.app
- com.intuit.HomeInventory
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Backup Utility.app
- com.intuit.quicken.dotmac
/Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Scheduler
- N/A
/Applications/RealPlayer Converter.app
- com.real.converter
/Applications/RealPlayer.app
- com.RealNetworks.RealPlayer
/Applications/TorBrowser.app
- N/A
/Applications/Utilities/Adobe AIR Application Installer.app
- com.adobe.air.ApplicationInstaller
/Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app
- "com.Adobe.ESD.AdobeUpdaterApplication"
/Library/Application Support/Adobe/AdobePDF.app
- com.Adobe.print.AdobePDF.bef
/Library/Application Support/DivX/DivXUpdater.app
- com.divx.DivXUpdater
/Library/Application Support/Hewlett-Packard/Software Update/HP Rules Processor.app
- com.hp.rulesprocessor
/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
- com.hp.HPScheduler
/Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater
- N/A
/Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater/Contents/MacOS/HP Software Updater
- N/A
/Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app
- com.microsoft.helpviewer
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app
- com.microsoft.openxml.chartconverter.app
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app
- com.microsoft.openxml.excel.app
/Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.app
- com.microsoft.openxml.word.app
/Library/Application Support/Microsoft/Office Converter Support/pptfc.app
- com.microsoft.openxml.powerpoint.app
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
- com.microsoft.silverlight.sllauncher
/Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app
- com.apple.ScriptEditor.id.cocoa-applet-template
/Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
- com.apple.ScriptEditor.id.droplet-with-settable-properties-template
/Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
- com.apple.ScriptEditor.id.file-processing-droplet-template
/Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
- com.apple.ScriptEditor.id.image-file-processing-droplet-template
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/flashplayer
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_burn_cd.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_export_images.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_import_images.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_panorama_stitch.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_folders.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_edit.app
- N/A
/Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_print.app
- N/A
/Library/Documentation/User Guides and Information.localized/Apple Hardware Test Read Me.app
- com.apple.AppleHardwareTestReadMe
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
- com.adobe.air.ApplicationInstaller
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
- com.adobe.air.Template
/Library/Image Capture/Scripts/Import and View with iPhoto.app
- com.hp.iPhoto.icautotask
/Library/Parallels/Parallels Mounter.app
- com.parallels.server.mounter
/Library/Printers/hp/Fax/fax.backend
- com.hp.fax
/Library/Printers/hp/Fax/rastertofax.filter
- com.hp.rastertofax
/Library/Printers/hp/cups/filters/commandtohp.filter
- com.hp.print.cups.filter.commandtohp
/Library/Printers/hp/cups/filters/pdftopdf.filter
- com.hp.print.cups.filter.pdftopdf
/Library/Printers/hp/cups/tools/autosetup.tool
- com.hp.print.autosetup
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app
- com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal
/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app
- com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal
/Users/USER/Library/Caches/com.adobe.Reader.ARM/UUID/Adobe Reader Updater.app
- com.adobe.ARM
/mike's old computer/Adobe/AdobePDF.app
- com.Adobe.print.AdobePDF.bef
/mike's old computer/Adobe/Installers/R2/Setup.app
- com.adobe.Installers.Setup
/mike's old computer/Deimos Rising/Deimos Rising
- N/A
/mike's old computer/IA_Installers/TypingMaster_for_Mac/TypingMasterMac.app
- N/A
/mike's old computer/TypingMasterMac/UninstallerData/Uninstall TypingMaster for Mac.app
- N/A
/mike's old computer/TypingMasterMac/itutoreng.app
- N/A
/mike's old computer/adobe applications/Adobe GoLive CS/Adobe GoLive CS.app
- com.adobe.GoLive
/mike's old computer/adobe applications/Adobe Illustrator CS/2.app
- com.adobe.illustrator
/mike's old computer/adobe applications/Adobe InDesign CS/InDesign CS.app
- com.adobe.InDesign
/mike's old computer/adobe applications/Adobe InDesign CS/Plug-Ins/Online/AUMLibrary.cfm/Contents/SharedSupport/Adobe Update Manager.app
- com.adobe.ESD.AUM
/mike's old computer/adobe applications/Adobe Photoshop CS/Adobe ImageReady CS.app
- com.adobe.ImageReady
/mike's old computer/adobe applications/Adobe Photoshop CS/Adobe Photoshop CS.app
- com.adobe.Photoshop
/mike's old computer/adobe applications/Adobe Version Cue/Uninstall Adobe Version Cue.app
- N/A
/old computer stuff/At Ease Setup Folder/At Ease Setup
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Apple System Profiler
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Calculator
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Chooser
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/FaxStatus
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Graphing Calculator
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Browse the Internet
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Connect To...
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Mail
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Key Caps
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Note Pad
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Remote Access Status
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Scrapbook
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Sherlock
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/SimpleSound
- N/A
/old computer stuff/OLDIESystem Folder/Apple Menu Items/Stickies
- N/A
/old computer stuff/OLDIESystem Folder/Application Support/IntelliTools/Classic Sending Helper
- N/A
/old computer stuff/OLDIESystem Folder/Application Support/Norton AntiVirus ƒ/NAV Small Scanner
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Appearance
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Apple Menu Options
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/AppleTalk
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/ColorSync
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Configuration Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Control Strip
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Date & Time
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/DialAssist
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Energy Saver
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Extensions Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/File Exchange
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/File Sharing
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/General Controls
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Infrared
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Internet
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Keyboard
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Location Manager
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Memory
- N/A
/old computer stuff/OLDIESystem Folder/Control Panels/Microsoft Office Manager
- N/A
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<Edited By Host> -
iPod Touch 5g, 64GB, iOS 7.1. After my iPod data began showing up "Other," after an abrupt disconnection from iTunes during a sync I've spent the last week trying to fix it only to be thwarted at every attempt. I've tried resetting and restoring 6 or 7 times now, and all goes well until it gets to copying my library of music over. What I finally figured out is that 8,000+ songs is too many for iTunes to process all at once for some reason.
After several nights of leaving it connected all night I would find that the songs had physically copied and were occupying the ~45 gb of space on my iPod's storage, but were not showing up on my local library, instead listed as "Other" in iTunes and otherwise unusuable, or they would show up, but I'd have ~45 gigs of "Other," 45 gigs of "Audio," and would be "Over Capacity," by 30 gigs or so. OR it would be "Waiting for Changes to be Applied," for 12+ hours.
My work around: In iTunes, under the "Music" / "Sync Music" tab, instead of syncing "Entire Music Library," select "Selected Playlists, Artists, Albums, and Genres." You will have to indivually select the playlists, artists, albums, or genres and kept each bulk tansfer to <2000 songs at a time. The easiest way for me to do this was by selecting one genre at a time and copying it over. I had already taken the time to organize my library into 10 genres, you probably have more than 10. This is irritating and time consuming, but it's better than resetting my iPod over and over and over again to no avail.
Waiting for Changes? What iTunes is actually doing when it says it is "Waiting for Changes," or "Waiting for Items to Copy." iTunes for whatever reason does not reveal the relevent data being processed during a sync (didn't it used to?), but there are a couple ways you can decipher what it is actually up to. The first option is on the iPod; under Settings>General>iTunes Wi-Fi Sync it will tell you what it is up to during syncing. The other way on the iPod; under Music>Songs, scroll all the way to the bottom to see where it is at in the process. What iTunes, iTunes Wi-Fi Sync, and the bottom of the Songs library report are not always in agreement, but seeing all three will give you a better approximation of where you are in the syncing process and whether or not it is hanging.
This for me was successful as a workaround, but this is not a solution. Apple needs to fix this crap. Maybe they just want to make it so difficult to have a physical library of music on the local storage of the iPod that we will just give up and sign up for their Match service.ALSO, on the iPod under Settings>General>iTunes Sync, you may need to back out of the "iTunes Wi-fi Sync," and reopen it to get it to update.
(I use iTunes 11.1.5.5) -
Poor, poor service and STILL waiting for a callbac...
The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
We can only emphasise just how let down and disappointed that we are with BT.
9th August
We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
10th August
We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
13th August
We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
23rd August. After 6pm
We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
Asked to speak with a manager
Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
Upon being transferred through to Level 2 the lady did not know why I was being put through. I had to explain everything again.
She then completed the following script again:
Apologies for inconvenience
Checking the line
Taking time with the check
Problem at the exchange
Sent a previous request to the wholesale team and they didn't find a problem
Send a further request
I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
I asked if i had been miss-sold BT Infinity to which she said yes.
Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
Confirmed that manager a would call back to discuss compensation. We never received call.
Saturday 24th August
The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
Correct number 0800 0322111
12.58
We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
Jude transferred me through to Molly who was a manager and the phone was cut off.
Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
Monday Bank Holiday
No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
Tuesday 28th
Call received and missed at 14.38
Call returned by me at 16.54
I requested to speak with the customer complaints manager on hold for 12 minutes.
The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
Requested to speak with a manager
Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
Complaint finally logged under the following reference:
VOL012-xxxxxxxxxxx
Fault logged under reference:
VOL051-xxxxxxxxxxx
Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
Sunny did not call back.
Tuesday 28th August 18.22
I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
No phone call from Jason was received
Wednesday 29th August 5.27
I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
No call back received
Friday 31st August
No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
This was the last communication that we have received from BT on this issue.
The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received. No telephone call forth coming.Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
5 months + and still waiting for a phone line
27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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