Waterproof I don't think so, Customer Service Very Disapointed.

My daughter wanted an android phone that would take great pictures, she researched and found the SOny Xperia Z3v. I read up on it and the first sentence in Verizon's ad was The most waterproof phone avaivailable. So it was time for an upgrade, signed up for the Edge program through Verizon. Did not even make the first payment on the new phone before it broke. it turned into the worst customer service nightmare I havew ever had in the 10 plus years I have been with Verizon. I also called Sony and received the same I don't give a crap we already have your money attitude. Like I said the advertisement said it was waterproof up to 4.xx meters as long as you have all of the ports covered (says so right there in the leagalese small print) that means you can not take it in the bathroom to listen to music while charging it, because the steam will make it stop working. I have taken my Samgung Galaxy note, and The IPhone 3,4,and 5 have all done fine in the same situation. But the most waterproof phone failed the test. So beware..... I ended up haveing to pay another 150.00 dollars for the insurance claim to get another phone after pleading with Verizon and Sony for a month. I thought it was unfair that this ph0one failed the way it did. Then I did not even get the same phone I had paid for in the first place. my daughter had wanted a black one, but the only ones in stock were white, and we had already waited for two weeks for the backorders to come in and were told it could be two to thre more. Never again Sony, And I will makie sure I conmtinue to post. The post I put on Verizons site has already had 20,000 plus hits....

Here is the official info.
http://www.sonymobile.com/us/products/phones/xperia-z3v/
* In compliance with IP65 and IP68, the Xperia Z3v is dust tight and waterproof. Provided that all ports and covers are firmly closed, the phone is (i) dust tight and (ii) protected against low-pressure jets of water from all practicable directions in compliance with IP65; and/or (iii) can be kept under 4.9ft of fresh water for up to 30 minutes, in compliance with IP68. Abuse and/or improper use of the device will invalidate warranty. For more information seehttp://www.sonymobile.com/durability

Similar Messages

I don't feel safe replacing this. I don't think the customer service rep understood.

I just talked to an agent and described a Verizon box in our apartment. We just moved in and this is a utility box in our apartment that we are dealing with. It's in no way connected to my current service as it was there before we moved in. The battery is low light is on so I called to have them come and replace it. She told me I would have to and said the battery would be here in 10 days. This battery has been beeping every 20 mins and it's frustrating to say the least. This is Verizon's utility box, not mine, and it's annoying that it's in our apartment closet instead of in a utility closet.
The last part is that I don't feel comfortable touching or moving this battery after I saw the warning labels on it. Someone from Verizon please help me get this resolved so I don't feel like I'm playing Russian roulette just trying to turn off a horrible beeping noise from Verizon's utility box.

Note that this is a peer-to-peer forum. Verzion does not provide direct support here. If you want an official Verizon answer, you'll have to contact them directly (see "contact us" at the bottom of these web pages).
The box is called on ONT, which stands for optical network terminal. The battery is a sealed lead acid battery. It is really easy to replace. Just pull it out and swap connectors.
The primary safety message is don't open the battery as there is nasty stuff inside. Unless you plan to take a hammer, saw or prying tool to see what's inside, you're safe. You can easily recycle it at Home Depot or Lowes.
Note that if you do not have Verizon FiOS phone, internet or TV service, you don't need the ONT to be powered. You can remove the battery and unplug the ONT without concern.
Also, don't be surprised if Verizon sends you a bill for the battery. The battery is not Verizon equipment, it is owned by the occupant. If you truly don't have an account with Verizon, you may never see the battery they promised you. But no worries, just yank out the old one and unplug the ONT.
Enjoy!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I think pesimo customer service three days, I'm looking for someone I can ayudr activation problem with my CC and can not find anyone who can help me.

I think pesimo customer service three days, I'm looking for someone I can ayudr activation problem with my CC and can not find anyone who can help me.

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Press 1 if you think Verizon Customer Service is Awful

I consider myself Verizon's idea of the "perfect" customer.
First, I have the FIOS Bundle package (phone, internet, TV) with all the bells and whistles, including all the movie channels and sports packages.
And, until very recently, I was a longtime Verizon wireless customer.
The problem is that Verizon treats me like I'm some kind of idiot. I get an e-mail that reads (in part): "According to our records, you have not yet accepted the FiOS Bundle Customer Agreement that contains the terms and conditions covering your Verizon FiOS Triple Bundle. In order to receive the discounts associated with this bundle for 12 consecutive months, please review and accept the agreement...."
OK, fine. So I click the link. It asks me for my username and password. I try to use my Verizon logon. No, apparently that doesn't work. I need another username/password.
I call up support, and after going through a bunch of convoluted menus, I get through to a human being who says I need to talk to someone from e-center. {word filter avoidance} Apparently, I need a username and password from there. I tell the customer service person I'd like to confirm my bundle via the mail. "I'm sorry, you can't do that. We need you to confirm this online so that we have recourse in case you cancel."
Really!! That's funny because I didn't have to go online to confirm my cell phone plan (formerly with Verizon), and I sure {edited} don't need to go online to any of the other bills that have for electricity, gas, water. Apparently, FIOS is so incredible you can only do it online. The customer person says, "It's like a digital fingerprint!!" Oh, really! Gosh, thanks!
So I realize nothing will come of this rant, but you {word filter avoidance} who run this company should really {please keep your posts courteous} try calling your own company's customer service lines to see what it's like.
And while I'm at it, as a former Verizon shareholder you really made an idiot move by not coming to some sort of agreement with Apple to be the exclusive carrier of the iPhone. I give you kudos for investing so heavily in fiber so many years ago, but your customer service is awful. Just awful.
Message Edited by KaLin on 01-14-2009 11:48 AM

1,1,1,1,1,1,1,1,1 !!!!!
Your post on the forum is DEAD ON !!! I've spent two days trying to deal with Verizon. The customer service is NON EXISTANT !!! It took 6 hours (at my work) trying to find somone who even remotely knew where and how to begin to help. Unfortunately, (status quo) I was put on hold and we were disconnected. Gee, I'm not too ticked off at this point, I've only been disconnected like 20 times since.
After going home, and spending another 2 1/2 hours on the phone with Verizon, the issues with the services I chose are straightened out. I think???
Now .......I'm trying to activate the bundle online. WHAT A JOKE !!!! Their stupid www.verizon.net/fiosbundleterms website doesn't work. After reading other posts, it appears mailing it in doesn't work either.
I'm so sorry I ever switched from COMCAST. At least their customer service system worked. I am regretting the day when I have real problems, like with the equipment, etc. Hats off to the COMCAST customer service !!!
Dear Verizon,
If you even care to read these forums you will do SOMETHING about your customer service issues. It's apalling. I spit on you. Please tell me what you spent the MILLIONS of dollars on.
signed,
a very ticked off customer.....
(and it's only been 2 weeks since the install)

Re: Poor customer service-very disappointed

I called Best Buy Rewards customer service for missing points and 3 times I was put on hold and the agent never picked up the phone. On the 4th time, I asked to speak to a supervisor and was put on hold again and again nobody picked up. I made a $1600 purchase that was 3x the points and never got the points and customer service does not want to help. Very poor customer service for a big company like Best Buy.

Good afternoon madaraseafood,
Welcome to the Best Buy forum, and thank you for connecting with us.
It is entirely possible the agent you spoke with put you on hold in-order to review your My Best Buy™ account, but there is no reason you should have to spend a portion of your day sitting on the phone. That is not the level of customer service that Best Buy strives to provide, and that is why I would suggest coming to the forum first if you have any future My Best Buy™ questions, as I am always happy to help.
After reviewing your open case, it appears the purchase in-question was made at one of our Pacific Sales stores. The points for an eligible Pacific Sales or Magnolia purchase do not post to a member's account in the same way as those for an everyday Best Buy purchase. It can generally take between 20 - 35 days for points to post, which does not start until after any scheduled deliveries are completed.
While we do need to wait a full 35 days before looking at any other options, I would like to gather some additional information and go over your My Best Buy™ account with you. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon at the top of the page. I look forward to further speaking with you.
I hope that you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Fault reporting and customer service very poor.

Hi,
Long story short.....
I had infinity 2 installed in September and enjoyed speeds and I.P profile of 70-74mbps until November, since then my speeds and I.P profile has been dropping slowly until it reached 55mbps a few weeks ago.....thinking is was a problem with my equipment I replaced everything piece by piece over time (erthernet cables ,faceplate and hub from HH4 to HH5 & even my P.C) when this did not work I contacted BT at the beginning of this month to report a fault only to be told "55mbps is within acceptable limits and my online gaming would not need anywhere those speeds and no fault would be logged".........to say I was very angry was an understatement however I accepted this and continued to monitor the speeds........they still continued to drop.
I next rang BT 14th of this month and after the usual rounds of hoop jumping,questions and diagnostics a line fault was "magically" detected and a fault reluctantly reported by the staff (after pushing the issue) and a VOL number given for it......the fault report was closed yesterday, 24 hours after the fault was reported as fixed my speeds and I.P profile have dropped further (now 38mbs) giving me the impression they actually never fixed the fault and just closed it down hoping I would not notice.
Another phonecall today to the call centre and more of the same questions and diagnostics the same line fault is still being detected by them and have started another fault report with another round of "we will be monitoring the line for a few days and we will call you back"
I'm exceptionally annoyed with this level of service.....my house is less than 200 feet from the infinity cabinet and the copper overhead line goes direct to the junction box next to it, the BT DSL checker website states that even on the impacted "Range B" stats I should get 71/17 and they are don't seem that bothered that I'm getting 38/7 and for a third time want to "monitor the line"
Is this the norm for BT of the level of service towards it's customers?
If I was not locked into an 18 month contract with B.T I would have gone elsewhere by now.
Please note....
Although I have ranted thoughout this entry to the forum and I understand this is not a complaints area that B.T monitor I conducted my calls to the call centre staff with respect to them (not raising my voice or loosing my temper).....I do not believe in shooting the messengers.

Hi old-Nick,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your BT Infinity speed. I can help sort things out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Just got phone on 02 and set it up an no service whatsoever on my 3gs full service very disapointed

please help no signal on i pone 4 on o2 just got it today

Why are you spending time posting here? If you just got it today, bring it back to O2 immediately. Probably a faulty SIM card that can easily be corrected by O2 giving you another one. If that doesn't work, the phone should be exchanged.

What is up with customer service lately???

Apple is the product of choice in my household and has been for many years. I work on a MAC, have two Iphones, several Ipods, two original Ipads and recently brought an Ipad2 for my youngest child. I have not even had the product for a month when this occurs: My child was working on the Ipad2 and went to pass it to his brother who was on the coach next to him. It slipped out of their hands and fell less than 12 inches to the floor. Before I could get to the Ipad my youngest son picks it up and cuts his finger open on the glass. The Ipad2 was cracked in the bottom corner and the glass shattered into tiny pieces. I put the Ipad away.
I call up Apple and explain my situation. I get the most ridiculous response from a supervisor. She claims that she can not help because when the repairs department opens a box that is sent in and see a broken screen they will automatically look in the system for a credit card number. They want $269 to fix it. As if there is no way she can over ride this.
For a company that is supposed to be so great with customer service they seem to not care so much about customer safety. How do you promote a product and say that it is so great for people of all ages. Yet not take into account that your product is composed of a highly breakable substance like glass and may have accidental damage. You promote apps for young children to use with your products yet when they get injured using your product you are of no help. I would really like some resolution to this situation. I have never had any problems with your products and have always praised your customer service very highly. This time around I was extremely disappointed. Please help reinstate the faith I have had in Apple for a long time.

9of13 wrote:
..............The other is an everyday tool for living and entertainment. Apple tells us to let our children play games on it, stuff it in our backpack like a book, toss it on the couch like a magazine, fall asleep with it while watching videos, .........
You really have to read what you write before clicking on "Add Reply".
Apple does not tell you to let your children play games on it; there is no ad content featuring diaper clad toddlers stumbling around on your elegant wood flooring carrying your iPad. In fact, these forums are filled with horror stories of people who have done just that.
Apple has not recommended that you just stuff it into your backpacks or your briefcases and then casrelessly, casually toss those items around as you seem to think is the normal way to use them. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you toss it around like a magazine, which most sentient beings would recognize as being in many ways different from a sophisticated manufactured item. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you fall asleep with it while watching videos, or watch videos with it propped up on the edge of the tub, or anything of the sort. In fact, these forums are filled with horror stories of people who have done just that.
Bottom line is you made a judgement call in allowing unsupervised young children access to an expensive piece of hardware that they, through carelessness, inattention, lack of coordination, whatever the reason ..... broke.
No new life lessons there, I think.

Tacky, Unprofessional Customer Service!

Originally, I had contact Verizon-Product Info on Monday, 3-18-13 to inquire about TV packages because I realized they offered that service. I spoke to a nice rep, Michael. He went over the bundle packages with me and was very patient and answered all my questions. When he went to place my order, the server went down. He asked for a good contact # and said he would call me the next day to complete the order. Well that time came and went, no call. I figured maybe he was just really busy and couldn't return the call. No big deal. I decided to call Verizon myself and figured someone would see the order and just submit it for me..That's where the nightmare began...
I called in again on Tuesday 3-19-13 and got this girl, and I say girl because no grown respectable woman would act this way, named Izzy. First she kept getting my phone # wrong, then once she got into the acct, she then started telling me that they aren't allowed to set up a order for Direct TV and I would have to contact them myself...I asked her well the rep I spoke to previously was setting up my order to begin with and if that wasn't the case, then why wouldn't he just tell me that I needed to call Direct TV myself? She then called the previous rep a name and said "He clearly doesn't know what he was doing" (said just like that!) and then said she would set my services. Um wait, I already have my phone and internet service, if you can't do the Direct TV for me, what are you doing?! She then got frustrated with her computer and was cussing on the line! Seriously! I was floored! She kept putting me on hold with out asking me if it was okay, she just said she was doing it and left. I've worked in call centers before, you always ASK the customer if they mind if you place them on hold! She kept popped back on the line saying that she was getting error messages and needed help from a floor support tech. I kept asking her what she needed help with and she said she was trying to submit my order (for what!?)...She finally got back on the phone submitted some order and I was beyond frustrated I just wanted off the phone with her.
I hung up and immediately called back and got another man who was helpful, Jamel. He saw what the rep had done and tried his best to fix the mess she made. Sadly, since the order was submitted, there was no way to tell if my Direct TV order was sent to them until either my first bill generated or Direct TV themselves contacted me to set up an appt to install services. He said I could call Direct TV myself and see if they received anything for me and if not to let them know I was doing a bundle package with Verizon and they could set it up from there. Okay great. Before I got off the phone with him, He asked if I needed any other help. I asked him for the # or person needed to report the female rep, Izzy. He was looking and said it is directing him to Verizon.com and there is a section, complaints and concerns. I was okay with that.
I hit up verizon,com and turns out for the life of me, I can't find this section! So I did managed to find the forums. Someone needs to go back and listen to that call. If I had pulled that mess working in a call center, I would have been immediately terminated! That was beyond unprofessional and tacky to call a co-worker (first rep) names and insult the man and then to start cussing on the phone! Not to mention screw up my account and have excuse after excuse. She needs to either be sent through training again and hardcore training at that or let go. Clearly she does not understand tact and professionalism within customer service.

Frankly, I think their customer service has gotten worse. It's pretty sad. When all of my Fios services are working, I'm fine but if and when there is ever a problem or a question, the game starts all over again with having to waste so much time and also dealing with a number of reps who are rude and don't know how to talk to people. I think as a product, Verizon is better than cable and winds up being a better deal but regarding customer service, I'm afraid it would just be the same treatment all over again from the cable company. I don't think the grass is always greener but there is certainly a prinicple at stake here: Even if a customer is wrong, has the wrong idea or was misinformed, that's no reason for having a nasty attitude It's really tiring and unfair and what is Verzion saying? "OK, we've got your money and loyalty now and we know you don't have the luxury of being able to switch so fast..." or is Verizon saying "Well we have millions of customers now across the country so what difference does it make if we just lose a few hundred or so?" The customer is always right in the end. I really would go back to having antenna TV reception if I could but in my area which is very densely populated, you need a rooftop antenna for the digital to work which is not an option for me. I don't like that "I don't give a darn" attitude either. It's gone too far. I was just asked via email to complete a survey about a very recent customer service experience which is posted here and I gave a lot of "zero" ratings because I was do disgusted with the way I was being treated like garbage. I had to speak to a supervisor who also seemed ready to lose me as a customer instead of trying to make things better. Dealing with my credit card companies is far easier than this kind of aggravation. The only part of Verizon's customer service that seems to work well is when I renew my 2 year contract on line. .

Customer Service Reps are wholly unqualified to serve customers

I have been dealing with several issues over the past few weeks and have been given false information on a number of occasions. I was double billed on my checking account asa result of this incompetence and the lead to believe I could upgrade my phone early up until the actual order was placed and then was told they would call me back and no return call was made. When I contacted customer service about these issues, I was basically told that there was nothing I could do about the situation and when I expressed a wont to switch to another carrier after having a Verizon phone for almost a decade, I was essentially told they were sorry to see me go. No attempt was made to keep my service in any way. It is concerning that I pay my bill on time every month and when I need assistance from customer service, I cannot trust the information I receive there because of being told several false pieces of information over the past several months on various occasions. Overall, I love my Verizon service but the customer support is completely unreliable and I cannot be trusted at this point to actually help me. It is completely worth an ETF to get away from this company as a service provider at this point. Unfortunately, I have to pay in order to get away from Verizon but at this point, I am not being given any other options by Verizon Customer Service. I have a feeling I will get no reply from Verizon regarding this because of their complete lack of respect for their customers and not sure if they will even leave this post on the forum but if so, I encourage anyone that has similar issues to reply so that Verizon sees that their customer service reps need to be better trained as a whole.

{please keep your posts courteous}
I have NEVER had a bad experience with CS. Sometimes you need to look in the mirror. Not always, but sometimes.
You stated on another post that other companies don't have bad customer service. Obviously you have never been with AT&T!

How to place a customer service complaint

Hello,
I will start of by stating that I have never before felt this way about someone who I have worked with at a Verizon store. .Today I went into a Verizon store looking to understand why my bill seemed high. I wanted to find ways to make the bill smaller without cutting too many corners... The customer service representative who "helped" us was so rude. She seemed uninterested in helping me, and she literally started to talk to another customer while we were there discussing my bill. She had a poor-negative-couldn't-be-bothered attitude which was entirely inappropriate for customer service and as I said I was just disgusted with her. How can I place a complaint? I did catch her name on her name tag. Also I realize that maybe we weren't priority customers because we were looking to spend less money but seriously in this economy who isn't? Don't go into customer service if you can't handle working with people.
Thanks!
K

Customer Service isn't any more helpful I'm afraid. I was in a store purchasing a new phone for my daughter 'again' and they wouldn't let me add the charges to my account. I've paid all my bills on time, i've been loyal, and i've brought my parents onto my account thus bring Verizon more business. I was confused but swallowed my pride and used my Amex to pay for the equipment. Now with iphones going for 49 bucks at AT&T, we've been debating - researching - reading every forum available and one member of our family decided to upgrade to the iphone 4 with Verizon - it would've been an easy sell had he been allowed to add the charges to the account BUT the restriction is still on my account - I had no clue what the restriction was - Customer Service said they couldn't talk about it. I know my rights and threatened legal action - I have a right to know if my account has a mark against it. After continual debate and threats, the representative stated that my account is highly used, thus putting me as 'high risk' thus putting a restriction that won't allow me to charge purchases onto my account. I'm a good customer but I can't have any perks because we use our account so much? Now i'm thoroughly confused. A representative at AT&T laughed and said they've heard of those restrictions before.
I was never notified about such a status, nor am i pleased at having to bully a representative into telling me about it. They refused to submit such information in writing when I asked them to mail it to me.
With iphone 5 coming out this summer and AT&T improving their coverage, I'm shocked that Verizon would have such penalties for good standing customers. It's one thing to **bleep** off a customer who misses payments and only makes up the tiniest percentage of sales but to **bleep** off a customer that has never hesitated to purchase new equipment and accessories AND STILL keep paying my bills on time?
It's doutbful that i'll be a Verizon customer much longer. AT&T assures me that such penalties are not common practice at their company.

Disappointed, can no longer trust Verizon for customer service

Looks like I'm not the only one disappointed in Verizon's customer service, I've already seen a number of complaints on forums and this website itself.
I'm writing this "discussion" in efforts to get something done about Verizon's customer service. Yes, I know there are good customer service representatives but also there are bad representatives that can definitely bring it down for customers like myself.
I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which sucks because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
Verizon needs to do a check up on their customer service representatives and work on getting the window of communication open and seriously attend to the needs of customers because they just lost one customer who has been with them since 2008

I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
Crack voided the warranty, hence the 299.99
The rep made a mistake by judging this as a phone that could be exchanged by warranty, when it wasn't. Plus he / she should have informed you about the fees that do occur when / if the phone seems to be physically damaged.
How did you know the phone had a crack?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which ***** because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
In this case you could return the phone and use the $300 or even less to purchase another phone of contract (third party sites).
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
This would be the best option in my opinion as you'll get a great phone for discounted price
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
That problem is solely based on the store, and who manages it. Same goes for every other business out there.
Same goes for the Customer Service line.

No Broadband, No Customer Service, No Complaints p...

We lost broadband and line connection over a week ago. Since then myself and my husband have spent / wasted hours on the phone - to India where we have been made to repeat the same information ad infinitude. Despite talking to someone for over an hour about our lack of broadband - when we asked for a contact number in customer services we were told BT don't have a customer service department and we could "go on the website" to check how to complain ! We would live to do this but we can't get on a website if have no broadband!
We have had an engineer who fixed the phone line and then shrugged and told us "broadband's not really my thing" leaving us unconnected and facing two more hour long and useless conversations to India.
I have no faith in BT resolving our problem I now simply want to find out how to make a complaint and how to terminate our contract - without ringing India! We have lost valuable work time due to this problem and cannot continue to stay with a provider who cannot "provide". We will bear eking to be refunded for this months bill as we have not had any service from BT.
Any advice from anyone who has successfully found a complaints procedure or a contact number or address in The UK would be much appreciated . We just want this nightmare over and to be able to work uninterrupted with Internet provided by a company who values customer service.
Thank you

I must be missing something - if your phoneline is now fixed and your phone is now working without any noise problems then i don't understand how your broadband now does not work can you explain your comment 'the It is a problem outside of our property - the broadband connection is going into someone else's property. '
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Rate Apple customer service for me

I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?

Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.
problem I had with an unrecognized charge to my account.
You did call/write your CC company and dispute this charge, correct?

ESRI SAP For customer service

Has anyone had experience integrating SAP with ESRI for customer service work within a utility? I am seeking lessons learned from an implementation such as this.
[GIS example|<a href="http://www.freeimagehosting.net/">[img]http://www.freeimagehosting.net/uploads/264f444180.jpg[/img]</a>]

EP2005 wrote:
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to: [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

Waterproof I don't think so, Customer Service Very Disapointed.

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