We have two Airprint capable printers thagt my wife uses with her Samsung Galaxy s4 but both printers are NOT listed on my iPhone 4s. any ideas why and how to correct??

I have two printers ... Cannon MS5400 and an Epson Workforce 840 ... both are Airprint capable as my wife prints to both via her Samsung Galaxy S4.
My iPhone 4S only has the Cannon listed when I go to print. Any deas as to what is going on and how to correct???

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

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I have Acrobat 9 Pro and when I print hard copies of my PDF letters drop off from sentences throughout the document. Any idea why and how to fix this problem?

I have Acrobat 9 Pro and when I print hard copies of my PDF letters drop off from sentences throughout the document. Any idea why and how to fix this problem?

Hi,
We’re using Windows 7 Professional, Service Pack 1 and system type is 32-bit operating system.
Ange

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
I've also seen it suggested that people try downloading a free app from the store onto the iPad (as that seems to reset something), and then re-try the apps - the free app can then be deleted.

My daughters iPhone is frozen with the apple showing on the screen. We have turned it on and off but it is still stuck on that screen. Any ideas why or how to correct this?

My daughters iphone4 is frozen to a blank screen with the apple on it. We have turned it on and off and it still remains on this screen. We cannot access gef phone at all. Any idea why this is happening or how to correct?

connect it to the computer/itunes you normally do.

For some inexplicable reason Quicktime no longer plays a lot of my avi clips, this was not an issue a year and a half ago, any idea why and how to fix this? Also the clips no longer have a thumbnail, everything was fine till recently.

Recently I am unable to play AVI videos on quicktime that I have never had any problems playing before, the thumbnails of the clips also don't display. Has there been some change to Quicktime as there was never an issue since I've had my macbook pro from 2012 till present. Note some AVIs still work, the issue is more the fact the thumbnails don't display as I do have an alternative player that can play these clips. Any suggestions but mostly solutions are appreciated!

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I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

My young kids have ipads and since I updated the software, but they have their own icloud account, predictive text within their messages shows all my contacts from my iphone but the contacts are not listed as their contacts, how do I stop this?

My young kids have ipads and since I updated the software, but they have their own icloud account, predictive text within their messages shows all my contacts from my iphone but the contacts are not listed as their contacts, how do I stop this?

I have deleted the iCloud account under my name on their iPads and replaced with their ones. Apple support said yesterday I needed to click the small 'I' by each name as it came up in the TO box and remove it. After doing rid for each contact under each letter of the alphabet it should remove them from latest contacts. Having done this, although I could not remove groups I had sent, I am not convinced they will not return once I have written a few texts, any ideas?

HT204406 I have renewed my iTunes Match subscription, but suddenly I'm getting advertising on iRadio. Why, and how to correct? Thanks in advance.

I have renewed my iTunes Match subscription, but suddenly I'm getting advertising on iRadio. Why, and how to correct? Thanks in advance.

papillondefer wrote:
I want to be able to keep app's, music, movies and my Cloud/Match exactly the same. How do I do this?
Because of different local copyright laws and licensing you cannot keep everything exactly the same except for iCloud, which is not affected. You will have to create a new Apple ID for use on the UK iTunes Store with a form of payment drawn on a local bank and an address in the UK. As long as you have downloaded all your purchases and the computer is still authorized to play all protected video content that won't change, however Apps may give you trouble when updating because once associated with an Apple ID you can only switch between stores every 90 days.
As for iTunes Match you must contact Australian iTunes Store support to cancel the subscription and you will have to resubscribe on the UK store.

I have managed to lock the landscape orientation on my iphone 3 - any ideas as to how I unlock it please?

I have managed to lock the landscape orientation on my iphone 3 - any ideas as to how I unlock it please?

Im not aware that you can lock your screen in landscape so I'm assuming you have locked it in portrait and want to allow it to ne seen landscape, therefore double click the Home button, swipe the icons to the right, you will see an icon with a circle-arrow. That is your screen orientation lock.
Assuming again you have iOS5 have a look at the following for more help, page 21
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

I'm having huge problems with my MBP (2010). Exposé just stopped working, both the key on the keyboard and the multitouch gesture stopped working. Does anyone have any idea why, or how to solve it?

Exposé just stopped working, both the key on the keyboard and the multitouch gesture gets no response. Does anyone have any idea why, or how to solve it?

I found a way to fix it. Simply restart the dock by using "killall Dock" in the terminal.
Cheers!

HT3529 My wife and I both have an iphone. We initially created it under her apple id. We will receive each others text messages from certain people not all. Any ideas why and what we can do to stop it

My wife and I both have an iphone. We initially set them up under one apple id account. When we text sometimes we will receive each others text messages from others. Example I will text a friend...she will not see my text but the reply comes to both of us. It seems to be random which ones. Any ideas how to correct this

Yup, get your own AppleID.
The messages that are being sent to both phones are technically not text, they are Apple's iMessage. They use the data part, not the texting part. So if you have an iPad or a Mac computer, you can send/receive the iMessages there too.
KOT

I have down loaded a film from itunes store but it will not play on my ipod classic any ideas why?

i have down loaded a film from itunes but it wont sync to my ipod classic and a message stating it cant be played. any ideas?

Connect the device to the computer.
Open iTunes.
Select the content desired to sync.
Sync.
Same way it has always worked.

I have a Lacie hard drive which my Macbook pro doesn't recognise any ideas why and can I solve this problem?

I have a Lacie external hard drive which my Macbook Pro doesn't recognise is there a soloution to this as I have work files that I need to access? Thanks

Hi..
Open the Finder. From the Finder menu bar top of your screen click Finder > Preferences > General
Make sure: External disks is selecteed.

I have updated to version 6 twice, I am using Windows XP, yet every time it states I am not updated, my browser looks like the old one? How can I get this fixed to look like the new browser version?

I still have all the menu options at top... (ex:File, Edit, View...ect) Looks like old version, Under Help it says version 6, yet when I open it, it states I am not updated..
I would like to get the new version, please help! Thanks, Kristal

are you doing the update with admin privileges?
has caused quiet update failures for me in the past...

When quitting safari I used to get a dialogue box with checkboxes, useful if I accidentally pressed command q, but now option seems to have disappeared. Any ideas why or how to retrieve it please?

I used to get a dialogue box when quitting safari, which was useful if accidentally hitting 'command q', but has now disappeared leading to lost work etc.
Any idea why, or how I can get this useful option back please?

Now resolved, after chatting to Apple online support, who said they'd not heard of this happening - solved it quickly enough though.
Anyone interested or suffering similar I was told to remove website data from privacy tab in Safari preferences. And yes, I'd love to know how it worked too.....
Great thanks to Apple.

We have two Airprint capable printers thagt my wife uses with her Samsung Galaxy s4 but both printers are NOT listed on my iPhone 4s. any ideas why and how to correct??

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