We have two email accounts and my wife cannot access hers. Is it due to new software upgrade? Have tried rebooting iPad and switching of and on the wifi!

We have two email accounts with virginmedia. After a day of intermittent messages yesterday, today my wife's email cannot connect to server. Had no problems before. Tried rebooting iPad and switching off and on the wifi to no effect.

FYI, this is a user to user technical support forum.
No one from Apple monitors, reads, or responds here.
Try the following:
Settings > General > Reset > Reset Network settings
If the Wi-Fi is still not working, basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
The vast majority of users upgrade with absolutely no issues.

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Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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You are most welcome

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Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
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Tom
<Email Edited by Host>

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OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
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You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
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We have two email accounts and my wife cannot access hers. Is it due to new software upgrade? Have tried rebooting iPad and switching of and on the wifi!

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