We paid so much for the software, and where is the help/support?
I paid so much for my software, and when I needed help, there's no help? seriously? the only help adobe has is community help? helps from the customers to customers? where is their technical support? where is the phone for help? where is the chatline help?
A common cause of frustration is not paying very close attention to product names, for example mixing up Photoshop and Photoshop Elements. If you say the wrong product you end up in the wrong place. Sounds as if you did that with the Chat. Details really matter, even though it is frustrating, because you need to reach the right team.
But we can often help here. A lot of people hang around just for that purpose, and we're a bit baffled when people don't seem to want our help.
You ask "How do I get help when everybody got their own problem and I have mine?"
Same as everyone....You start by describing your problem in detail - we can't start until you do. Be sure to include
- the full product name and version
- the operating system
- what is happening
- what you expect to happen instead
- any error messages in full
Similar Messages
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I purchased PDF printer before upgrading my iPad software, but when I upgraded the software and searched in the purchased applications, I did not find it. How can I restore it?
Flamingo50 wrote:
I have an iPad (1) can you not upgrade the software to anything higher than 5.1.1?
Correct. The iPad 1 can only go as far as iOS 5.1.1 -
How to upload words, exel, PDF file from the pc via itune to the iPad, and where will the uploaded file be saved? In the apps?
You will need an app (or apps) on your iPad that is capable of reading the documents, as they will be saved with the app - if you don't have such an app then there is nothing to transfer them to or to read/access them.
One method of transferring them is toconnect your iPad to your computer's iTunes, select it's app tab, and then scroll to the bottom of it - you should the apps That you've got that are capable of file-sharing (if you've got any). Selecting/high-lighting one of them should then allow you to add files to it via the box to the right of it.
An alternative way to get the documents onto your iPad is if the app that you want to transfer them to has a wifi setting, which will then allow you to transfer the documents wirelessly. You can also send the documents to yourself as attachments and then use Mail's 'open in' facility to copy them into your chosen app.
Edit : more info on file sharing from the manual :
File Sharing lets you transfer files between iPad and your computer. You can share files created with a compatible app and saved in a supported format.
Apps that support file sharing appear in the File Sharing Apps list in iTunes. For each app, the Files list shows the documents that are on iPad. See the app’s documentation for how it shares files; not all apps support this feature.
Connect iPad to your computer.
In iTunes, select iPad in the Devices list, then click Apps at the top of the screen.
In the File Sharing section, select an app from the list on the left.
On the right, select the file you want to transfer, then click “Save to” and choose a destination on your computer.
Transfer a file from your computer to iPad:
Connect iPad to your computer.
In iTunes, select iPad in the Devices list, then click Apps at the top of the screen.
In the File Sharing section, click Add.
Select a file, then click Choose (Mac) or OK (PC).
The file is transferred to your device and can be opened using an app that supports that file type. To transfer more than one file, select each additional file.
Delete a file from iPad: Select the file in the Files list, then tap Delete.
Message was edited by: King_Penguin -
i have the ipad 2 16gb 3g and wifi, i carried out the latest update and was at 64% battery it updated as normal no problems then i went to use it about 15 mins later to c my battery was at 2% and then it powered down!!!!!
i trid charging it and it came up sayin charged and displayed 2% then switch off and kept powering up and cutting out so i carried out the reset though itunes and it put software on to fix battery and powering up problems and now it turns on fine but still will not charge correctly (must also point out im using the correct charger from the wall and i have tried other chargers and cables which have made no difference)
this is really bugging me as my ipad is a great piece of kit and worked brilliantly until i have updated which begs the ?? why are apple releasing updates which inaffect have destroyed my ipad :-(There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it. -
could somebody help me?
The link below should be helpful.
How do I move my catalog, photos and other Lightroom files to a new computer? - The Lightroom Queen Help Desk & Members … -
i have tried to upgrade the software and i get the 3194 error message, i have tried restoring and i got the same error and i also tried while in DFU mode and still got the same 3194 error message.
I really want to remove the teathered jail break and upgrade the software so if anyone knows how to get that done please let me know i would really appreciate it.
Thanks in advancehttp://support.apple.com/kb/ts3694#error3194
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
HI,
I have issue in updating software for my Macbook Pro and it kept showing the same software to be updated. I have restart the computer after install the software and still showing the same issue. In addition, i could not update the new itune version and every website i goes to it will show a msg indicating that the website is might not be the real website and would ask me to choose; show certificate, cancel or continue. This applies to the apple website as well.
Pls help and advice.What version of OS X are you running?
What updates are you downloading and from where? -
Why do I need a membership to install Lightroom 5 when I have paid already for the software and need to activate it and I will be finished?
you don't need a cc subscription to use the purchased copy.
download the installation file and use your serial number to activate when given the licensing option during installation. you should install 5.7 instead of installing 5.0 and updating.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'. -
Can I load Microsoft Office Word 2011 for MAC on an IPAD 2? If yes, then how? I have the software and one more load opportunity left.
Reason that I ask is that I'm worried that I will not be able to read or work word or excel docs that people send me.No. Office 2011 for Mac is coded to run with OS X. In order to work on the iPad the app must be coded for iOS instead.
If you look in the iTunes App Store, you will find that there are many apps that allow you to work with Office files on an iPad.
Allan -
Why Has Adobe Removed The Option For Individuals To Purchase Software And Not Use The Cloud?
As an individual who has been using Adobe products for about 25 years for my personal use and not as a business, I find the new policy of "renting" the software and using "The Cloud" for, at least in my case, a prohibitive monthly fee, to be totally unacceptable and will result in my no longer being able to afford using Adobe products. I do not understand why Adobe cannot offer their new cloud program for individuals and companies that may wish to use the new system and have the resources to pay in perpertuity, but they should also have the option for those of us who would rather purchase upgrades for whatever programs we use and keep them on our computer without "The Cloud" service.
I am 67 years old and living on a fixed income. I basically use four adobe programs... Photoshop, Premiere, After Effects, and Audition as I do volunteer work at a local non-profit radio and tv organization. If I were to "rent" those individually it would cost $80 per month... so I could take the next deal and get access to all software for $50 per month... I cannot afford either of those. If I could upgrade one or more of the programs every two or three years... keeping them on my computer and not using "The Cloud," then continuing to use the products would be doable. However, being forced into a program that requires a monthly fee and use of "The Cloud" which I do not need to use, seems totally unfair. I certainly understand that there are businesses and individuals who will love the new program, but why not have the option? Or perhaps a "Senior" discount as you do for educators and students?
Something to think about. It seems Adobe may be moving to the "Cable Television" model of monthly fees that will go no where but up.Hey there, you may have heard that Adobe is continuing to sell and support CS6 for customers who prefer traditional licensing. It's last year's version instead of the latest-and-greatest CC release, but it's something to consider if that's important to you.
As far as a "senior discount" on Adobe software, there has never been one – but one thing to consider is becoming a student or teacher because there is no age restriction on that, in which case you may become eligible for education discounts.
Hope this helps. -
I would like to send pics from my windows computer to my iPhone using bluetooth. I had it paired but somehow it cannot the download the software and is asking me to usa a disk instead. Where or how can I download the software available for that, please reply... thaks. (",)
Bluetooth file transfer has never been supported with iOS devices.
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hi..i just bought an iphone 5 yesterday 32GB..and now when i am trying to update the software..it says the following: unable to check for update/an error occurred while cheking for a software update...please help me..is it a problem in my new iphone??or it's just an temporary error in the apple software center???
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
I have a Canon MX882 printer and more often than note get an error message that says "Printer not Connected." When I check the printer itself, I get confirmation that the access point is connected. I tried reloading the software and that seemed to have solved the problem for awhile but I'm experiencing the same problem. Any ideas what is causing this?
Did you delete all receipts with iDVD in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder before installing the new copy? If not then do so and delete the new application also.
Click to view full size
Then install iPhoto from the disk it came on originally and apply all necessary updaters: Apple - Support - Downloads
OT -
Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!
oh and the device is not being recognised by itunes now either.
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I use Apple Mail and dislike Outlook. If I create a note in Apple Mail, move it to my desktop for easy access and then open the note, it opens in Outlook. How do I stop Outlook from opening? Do I need to uninstall Outlook? Will it disrupt other software?
Open Apple Mail, and open Preferences (under Mail in the Menu Bar). On the General tab, check the "Default Email Reader" and set it to Mail (6.6).
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