We updated to the new Pages 5.0.1 and now none of our Pages 9 documents will open. Please help.

We updated to the new Pages 5.0.1 and now none of our Pages 9 documents will open. Please help.

Since you have Pages '09 documents it is safe to assume that you own Pages '09.  If you bought it from the App Store you should be able to download it again to your new machine.  If you have the install disks, you can install it on the new machine and the find the updater for it.
Or you can go to the Apple Store (make an appointment) and get them to install iWork '09 on your machine.  They will do this for free if you can provide any proof that you owned it on your older machine.  They may do it for free anyway.
As others said, your '09 files should open, so perhaps they were '08 files.  In which case you must open with '09 first.  For this reason Apple will sometimes give you a free version of iWork '09.  If you are not near an Apple Store try phoning them.  No guarantees, but others have reported that Apple sent them a free DVD.
Worse comes to worse, look to buy it on Amazon or eBay, but try Apple first.

Similar Messages

  • Updated to the new iOS 6.1.2 and now my 4S wont work for calls and texts

    updated to the new iOS 6.1.2 and now my 4S wont work for calls and texts

    I called Vodafone corporate help desk as I have a company phone :-
    I was told to hold down the off button at the top of the handset at the same time as holding down the round menu button at the bottom of the handset for 20 seconds - the phone went off, then restarted and it all seems OK now.
    Def something with the ios 6.1.2 upgrade :-((

  • Updated the software on my iphone 4 last night and now none of my purchased apps will open. They start to and then immeadiately close.

    Updated the software on my iphone 4 last night and now none of my purchased apps will open. They start to and then immeadiately close.

    Try restoring from a backup. Connect the iPhone to your computer, launch iTunes. Right or control click the iPhone under Devices in the source list then click: Restore from Backup.

  • When updating to the new iOS my ipod died and now I have nothing but a white screen that won't turn off and itunes now doesn't recognize it

    When I was updating my ipod touch to the new iOS last night it died and now I have nothing but a white screen. iTunes no longer recongnizes the device and it won't turn off when I hold the power button or when I hold the power and home screen button.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • I updated to the new ios 7.1.1 and now my iphone 4S does not ring.  It does vibrate, but even though I've checked all my settings and confirmed that it IS set to ring, it doesn't.  Anyone else had this happen, and if so, found a solution?

    I have tried the usual:  check to be sure "do not disturb" is not activated (it isn't),  checked the ringtone to be sure it did ring (it did). . . this didn't seem to happen right away after the update, for some reason -- it was initially ringing just fine.  But suddenly, after a few days,  it no longer does, nor do I get the tone that used to indicate when there is a message.  Didn't change any settings that might have made this happen.  Anyone with an idea of why and how to fix it????

    Start with your finger at the bottom of the screen (about even with the home button) and swipe in an upward motion.  There should be a row of icons at the top of a grey field.  if the quarter-moon icon is bright white, tap it.  If it was (and still is) dark, take the iPhone in to be evaluated by a qualified technician.

  • I'm tearing my hair out. Got a new iphone went to sync and now all my iTunes playlists are missing. Please help

    Basically my iTunes playlists have gone missing. They were there yesterday and today I got a replacement iphone. I connected it to itunes and they were gone I was left with just 3 songs I had downloaded from the itunes store. I've read previous posts about recovering them but I can't find 'previous iTunes library' the folder with the dates in for exaple itunes library 2012-03-09.itl - all I can find is music - itunes then one a few options but none that has the dates on
    Any other ideas
    Please help

    Can you copy over the library again from the old computer?
    And yes, backup is advisable.
    tt2

  • I updated my pages app on my ipad and when I tried to open a document it says the file format is invalid. None of my documents are opening pleaser help!

    I updated my pages app on my ipad and when I tried to open a document it says the file format is invalid. None of my documents are opening pleaser help!!!!

    Try this. It worked for me.
    I discovered the same problem.  I had an older version of Pages on my iPad. After updating it to the latest version all my previous documents created in pages for the iPad were rendered unreadable and a message stated that they were an invalid format.  Why for the life of me would a program that was created by Apple and sense updated not be able to read previous versions...well that's a whole other sad story.  Any way I discovered how to fix it but it would require that you had backup your iPad on a computer and not emptied your trash. If this sounds good than here is how you fix it... And it worked for me.
    These steps will enable you to reinstall a previous version of the Pages app so you can be able to read and edit older documents.
    FIRST: if you did backup your iPad using your computer and did not empty your trash, GOTO the trash and look for PAGES 1.4 (or other number) ipa ( that's the file extension) ie PAGES 1.4 ipa.
    SECOND: move that file out of the trash and onto your desktop.  Once you do this, double click on it and a box will come up stating a newer version has been found and do you want to revert back to older version. ANSWER YES. It will than automatically place and overwrite the older version back into the file on iTunes that contains the rest of your backed up apps.
    THIRD: and this is where it is important that your backup would have to have been on your computer. I'm not sure if backup on the cloud will work.  iCloud backup at your own risk And here's why. Before you restore you will need to remove the latest version of Pages off your iPad by doing the usual : holding down the home button until the apps wiggle and remove by pressing on X on app.  Removing off your iPad will also delete all your documents but if you have a previous backup on your computer those documents will be stored safely on itunes and will return.
    FORTH: plug your iPad into your computer and allow it to sync so iTunes will recognize it. Once iTunes is up and you can see that it recognizes your iPad, GOTO "FILE/DEVICES/RESTORE FROM BACKUP."  ******* DO NOT CLICK ON BACKUP***** click on RESTORE FROM BACKUP. This will reinstall all previous settings and documents that were their when you backuped PLUS the older version of Pages that you placed back from the above steps. Let it run through all the setups ( this could take up to 20 minutes...depending on amount of data and photos and apps).
    FIFTH: Once everything is reinstalled a message will popup on your computer stating "to leave iPad plugged in until iTunes recognizes it again" ( it's basically rebooting itself).  Once done (leave iPad plugged in still) GOTO iPad and follow the steps. IMPORTANT:  iPad will ask you if you want to SET IT UP AS A NEW IPAD, BACK UP FROM THE CLOUD or BACK UP FROM ITUNES.....press SET UP AS NEW IPAD. Follow all of the steps required. Once complete GOTO iTunes on computer, look for "IPAD" plus a little arrow ( should be on upper right corner of iTunes window, click on it ( this will safely disconnect your iPad from iTunes) . Now unplug iPad from computer and go to your iPad and look for the older version of Pages. It should be there along with all your old documents ( readable and editable too).
    Hope this helps. Good luck.

  • While updating to the new ios5 software error 1602 appeared now is not responding???

    while updating to the new ios5 softwhere error 1602 appeared now iphone is not responding, 

    http://support.apple.com/kb/TS3694#error1602

  • I just downloaded the new version of iTunes 10 and now it won't let me drag and drop any files from my computer.

    I just downloaded the new version of iTunes 10 and now it won't let me drag and drop any files from my computer into my iTunes. It lets me play the song from the folder in my computer and then it opens with iTunes and plays the song all the way through, but then if I try to play it again, it says the file cannot be located. So then I go to locate and go to the folder and all that and select it and nothing happens.

    Not sure whether for instance you initially had a Yahoo optimised version of Firefox, and have now overwritten it with an official Mozilla version. Although the Mozilla version should NOT add unwanted features, but the Yahoo version may well do.
    If you merely need to find the Yahoo emails page quickly just add it as a bookmark or as a bookmark on the Bookmarks toolbar and make sure that is visible.
    Clicking the star icon on the location bar whilst looking at your emails will bookmark the page.
    * [[How to use bookmarks to save and organize your favorite websites]]
    * [[Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window]]
    I do not use Yahoo myself,and am not sure what add-ons are available. You could search yourself using
    * FirefoxButton -> add-ons
    ** see [[Find and install add-ons to add features to Firefox]]
    ** examples [https://addons.mozilla.org/en-us/firefox/addon/yahoo-toolbar/ yahoo toolbar] & [https://addons.mozilla.org/en-us/firefox/addon/yahoo-mail-notifier/ mail notifier]
    * also look at Yahoo's own information such as http://help.yahoo.com/tutorials/toolbar/cl3/c3_ff_toolbar1.html

  • In the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

    in the middle of my last update it stopped updating in the because of an unknown source, and now my screen on my iphone is frozen with the apple logo and a loading bar. Help??

    Unknown "source"?  Do you mean unknown "error" followed by a number?
    http://support.apple.com/kb/TS3221
    Follow the instructions in the article.  When you connect your phone again, you may have to press both the home and sleep/wake buttons until the Apple logo reappears, then continue pressing the home button until iTunes detects the phone in recovery mode.

  • I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings.  Is there anything I can do?

    I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings.  Is there anything I can do?

    You have to restore your iPhone. Same thing happened to me and many others. Sorry man.

  • I have just installed the new os x mountain lion - and now i cant enter the parallels desktop 6. does this version support parallels? what can i do? thanx

    i have just installed the new os x mountain lion - and now i cant enter the parallels desktop 6. does this version support parallels? what can i do? thanx

    You'll need to upgrade to Parallels Desktop 7 to regain compatibility.  Good luck....
    On Edit: A minute late!

  • TS1363 Just installed the new ITunes (running Windows 7) and now it cant see my IPhone

    Just installed the new ITunes (running Windows 7) and now it cant see my IPhone (which it saw fine just a few minutes ago). So I can't do a backup etc. What's wrong and how do I put it right?

    Well, without my doing anything, the situation has now righted itself. I came down this morning, switched on the computer and the IPhone - and now ITunes recognises the IPhone (it is listed under "Devices", which it wasn't before)
    I notice however that the IPhone doesn't get listed under "Devices" until the backup process is complete. So maybe this points to what may have been going on before? Except that the reason I was worried was because the first thing I wanted to do after dowloading the new version of ITunes is make a backup - and I couldn't because ITunes didn't "see" the phone.
    Anyway, not the first time I have had the eerie feeling that my relationship with IWorld is not in my control.

  • I downloaded the new iOS for my ipad2 and now my apps have no sound

    I have downloaded the new iOS for my ipad2 and now my apps have no sound and no system sounds

    Try this  - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
     Cheers, Tom

  • I just upgraded to the new 5.0.1 software and now my Ipad won't sync, any ideas?

    I just upgraded to the new 5.0.1 software and now my Ipad won't sync, any ideas?

    Are you using ITunes 10.5? If so have you upgraded to the OS 5 software? Now it should tell you there's an even newer upgrade to the 5.0.1 when you try to sync your iPhone or iPad.  Hope this helps.

Maybe you are looking for

  • Why is the sound stopping?

    Hi flash users! I wonder if any of you can help me with a problem that is making me tear up my hair. I have this flash project I'm working on with a kind of a gallery of sounds. I have some buttons generated by actionscript and XML that will load whe

  • Only 30% of the screen taken on my browser?

    So I like to report another problem, which is I think related to Adobe Flash Player. I will post some screens down, so you guys can see. I tell you that I know for zooming (ctrl+scroll...). My browsers (Internet Explorer or IE) are not using the spac

  • Android: This app requires a newer version of Adobe AIR - update now?

    Trying to run an app on the Emulator for Android: and I get this message. This app requires a newer version of Adobe AIR - update Adobe AIR now? of course when I do click on the Update button - nothing happens, it just goes back to the main screen of

  • Photos in Saved Photos folder wont go away

    How can I clear out the saved photos album in Photos? I was trying to save an image from my email to use a wallpaper but for some reason it did not properly download and i attempted again and i noticed there are 3 icons with a camera in them and when

  • Address Book text file import

    I'm trying to import contacts from MS Outlook 2002 to my address book via a csv text file. Apple Help says to make sure that csv files do not contain line brakes, but it doesn't say what is supposed to separate lines (i.e. contacts) in the file. Any