Web App won't allow desktop sharing

Were deploying Lync 2013 in a coexistence state with Lync 2010 but we are having issues with external users using Lync Web App. When an internal user tries to share the desktop the external web app users gets this message:
Call ended because of network connectivity issues.
Whiteboarding, IM and polling works fine
If I use Lync desktop client on the same PC that won't connect it works fine.
If we try this from a user homed on Lync2010 the desktop sharing works fine in the Web APP
Only change we made on the  reverse proxy is we published the Lync2013EXTWeb going to the 2013 front end pool.

You can refer below link that may be helpful as well
http://office.microsoft.com/en-us/communicator-help/troubleshooting-sharing-issues-in-lync-web-app-HA101838130.aspx
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali

Similar Messages

  • HELP: "web-app" does not allow "filter"

    Here is my web.xml, but everytime I tried to start the web server 6.1, it complains:
    info: CORE3282: stdout: PARSE error at line 108 column -1
    info: CORE3282: stdout: org.xml.sax.SAXParseException: Element "web-app" does not allow "filter" here.
    failure: ContextConfig[simple] WEB3524: Parse error in application web.xml
    org.xml.sax.SAXParseException: Element "web-app" does not allow "filter" here.
    at org.apache.crimson.parser.Parser2.error(Parser2.java:3160)
    The following is my web.xml file, thank you let me know what make it!
    <?xml version="1.0" encoding="ISO-8859-1"?>
    <!DOCTYPE web-app
    PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN"
    "http://java.sun.com/j2ee/dtds/web-app_2_3.dtd">
    <web-app>
    <display-name>webapps-simple</display-name>
    <description>
    The jakarta-tomcat-4.0.3 sample apps ports over to Sun One Web Server.
    </description>
    <distributable></distributable>
    <servlet>
    <servlet-name>HelloWorldExample</servlet-name> <servlet-class>samples.webapps.simple.servlet.HelloWorldExample</servlet-class>
    </servlet>
    <servlet-mapping>
    <servlet-name>HelloWorldExample</servlet-name>
    <url-pattern>/helloworld</url-pattern>
    </servlet-mapping>
    <welcome-file-list>
    <welcome-file>index.html</welcome-file>
    </welcome-file-list>
    <taglib> <taglib-uri>http://java.apache.org/tomcat/examples-taglib</taglib-uri> <taglib-location>/WEB-INF/tlds/example-taglib.tld</taglib-location>
    </taglib>
    <security-constraint>
    <web-resource-collection>
    <web-resource-name>Protected Area</web-resource-name>
    <url-pattern>/jsp/security/protected/*</url-pattern>
    <http-method>DELETE</http-method>
    <http-method>GET</http-method>
    <http-method>POST</http-method>
    <http-method>PUT</http-method>
    </web-resource-collection>
    <auth-constraint>
    <role-name>tomcat</role-name>
    <role-name>role1</role-name>
    </auth-constraint>
    </security-constraint>
    <filter>
    <filter-name>Validation Filter</filter-name> <filter-class>filter.ISValidationFilter</filter-class>
    <init-param> <param-name>onlyAllowRequestWithToken</param-name>
    <param-value>true</param-value>
    </init-param>
    </filter>
    <filter-mapping>
    <filter-name>Validation Filter</filter-name>
    <url-pattern>/filtered/*</url-pattern>
    </filter-mapping>
    </web-app>

    I also getting the same error
    my web.xml
    <?xml version="1.0" encoding="ISO-8859-1"?>
    <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.2//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">
    <web-app>
         <filter>
              <filter-name>Security Filter</filter-name>
              <filter-class>org.securityfilter.filter.SecurityFilter</filter-class>
              <init-param>
                   <param-name>config</param-name>
                   <param-value>/WEB-INF/securityfilter-config.xml</param-value>
                   <description>Configuration file location (this is the default value)</description>
              </init-param>
              <init-param>
                   <param-name>validate</param-name>
                   <param-value>true</param-value>
                   <description>Validate config file if set to true</description>
              </init-param>
         </filter>
         <filter-mapping>
              <filter-name>Security Filter</filter-name>
              <url-pattern>/*</url-pattern>
         </filter-mapping>
    <!-- Action Servlet Configuration -->
    <servlet>
    <servlet-name>action</servlet-name>
    <servlet-class>org.apache.struts.action.ActionServlet</servlet-class>
    <init-param>
    <param-name>config</param-name>
    <param-value>/WEB-INF/struts-config.xml</param-value>
    </init-param>
    <init-param>
    <param-name>debug</param-name>
    <param-value>3</param-value>
    </init-param>
         <init-param>
              <param-name>application</param-name>
              <param-value>ApplicationResources</param-value>
         </init-param>
    <init-param>
    <param-name>detail</param-name>
    <param-value>3</param-value>
    </init-param>
    <load-on-startup>2</load-on-startup>
    </servlet>
    <!-- Action Servlet Mapping -->
    <servlet-mapping>
    <servlet-name>action</servlet-name>
    <url-pattern>*.do</url-pattern>
    </servlet-mapping>
    <!-- The Welcome File List -->
    <welcome-file-list>
    <welcome-file>abc.jsp</welcome-file>
    </welcome-file-list>
    <taglib>
    <taglib-uri>/WEB-INF/struts-html.tld</taglib-uri>
    <taglib-location>/WEB-INF/struts-html.tld</taglib-location>
    </taglib>
    </web-app>
    if I change as you said
    <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.2//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">
    line with
    <!DOCTYPE web-app PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN" "http://java.sun.com/dtd/web-app_2_3.dtd">
    then it's not loading the application
    pls suggest me
    my mail id is [email protected]

  • External Meetings using Lync Web App vs Lync 2013 Desktop client

    We have LYNC Server 2013 deployed on premise. Our clients are LYNC 2013. When someone external to our organization sends us a Lync meeting request we are able to connect with our Lync 2012 desktop client but only Audio is available. We cannot share
    the desktop. If however we connect to the external meeting using the Lync Web App (by specifying
    ?sl=1 at the end of the meeting url) we are able to use all the services like audio, desktop sharing etc.
    I've found the following articles that suggest that the desktop clients are not the preferred choice to connect to external meetings.
    http://blog.schertz.name/2011/11/forcing-lync-web-app/
    http://www.computer-talk.com/en/blog/item/attendees-cannot-join-your-lync-web-conference
    Can anyone advise as to why the desktop clients are restrictive and if there is a fix and if not how can we force users to use the Lync Web App to connect to external meetings?
    Our lync 2013 desktop clients use the following ports:
    PS C:\Users\am03744ad> Get-CsConferencingConfiguration
    Identity                           : Global
    MaxContentStorageMb                : 500
    MaxUploadFileSizeMb                : 500
    MaxBandwidthPerAppSharingServiceMb : 375
    ContentGracePeriod                 : 15.00:00:00
    ClientMediaPortRangeEnabled        : True
    ClientMediaPort                    : 5350
    ClientMediaPortRange               : 40
    ClientAudioPort                    : 50020
    ClientAudioPortRange               : 20
    ClientVideoPort                    : 58000
    ClientVideoPortRange               : 20
    ClientAppSharingPort               : 42000
    ClientAppSharingPortRange          : 20
    ClientFileTransferPort             : 42020
    ClientFileTransferPortRange        : 20
    ClientSipDynamicPort               : 7100
    ClientSipDynamicPortRange          : 3
    Organization                       :
    HelpdeskInternalUrl                :
    HelpdeskExternalUrl                :
    ConsoleDownloadInternalUrl         :
    ConsoleDownloadExternalUrl         :

    You should be fine using the full Lync client, it's not restricted by default.  If there's an issue, it's typically in the networking related to your edge, or the edge of the organization you're federating with.
    The reason the web client is preferred by many (not all, and that's not an official Microsoft stance), is simply that if everyone uses the web client, it's a consistent experience for the attendees and you don't have to worry about the status of attendee's Lync
    environment or federation.
    Can your external users share a desktop with internal users?  Can they do it externally in a conference hosted by you?  Can the remote organization share desktops with you when connected to your conferences?  And in these conferences,
    have the marked you as presenter so you can present your desktop?
    There's no good way to automatically force users to use the web app each time unfortunately.  The other organization would need to hardcode that ?sl=1 into each meeting invite sent.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Web Apps won't work - Crypto provider access is denied

    This is a fresh SharePoint Foundation 2010 install following well documented steps that have worked on other servers.  The OS is 2008 R2.  The error in the log file is the following:
    03/19/2011 09:37:58.58  w3wp.exe (0x1428)                        0x1BF4 Excel Services Application     Excel
    Calculation Services     d51d Medium   MossHost.CreateServiceChannel<IExcelServiceSoap>: Failed with the following exception: System.Security.Cryptography.CryptographicException: Access is denied.      
    at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr)     at System.Security.Cryptography.Utils._GenerateKey(SafeProvHandle hProv, Int32 algid, CspProviderFlags flags, Int32 keySize, SafeKeyHandle&
    hKey)     at System.Security.Cryptography.Utils.GetKeyPairHelper(CspAlgorithmType keyType, CspParameters parameters, Boolean randomKeyContainer, Int32 dwKeySize, SafeProvHandle& safeProvHandle, SafeKeyHandle& safeKeyHandle)    
    at System.Security.Cryptography.RSACryptoServiceProvider.GetKeyPair()     at System.Security.Cryptography.RSACryptoServiceProvider.ExportParameters(Boolean includePrivatePa... cf1ea827-a292-4ddf-a520-d80a781f1b25
    The app pool for the "SharePoint Web Services Root" is running under the LocalSystem account.  I have verified that the SYSTEM account has access (full) to all the MachineKeys in the C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys folder.
    Any idea on what the permission is causing this problem?
    Just as a side note, all the Excel services, web apps activation, etc. have all been confirmed they are setup, running, etc.  No errors are logged in the event log.
    Rob

    If your application uses impersonation or the IUSR_MACHINENAME user, then configure the MachineKeys folder security rights and give the following rights to the user:
    Read & Execute, List Folder Contents, Read, Write
    Hi Rob,
    From the error message "Security.Cryptography.CryptographicException: Access is denied", we can know this issue was caused by access denied. Based on your description, you known that. It is great.
    However, I would like to mention that the Excel Calculation Services is running under another application pool other than the SharePoint Web Services Root. So the application pool account may be different.
    Please follow these steps to get the application pool account:
    1. Open Internet Information Server(IIS) manager.
    2. Expand the site "SharePoint Web Services"
    3. Select each application under the site
    4. Click "Basic Settings..." from the right panel.
    5. Repeat step 3 and 4 till we get the application that has path like C:\Program Files\Microsoft Office Servers\14.0\WebServices\Shared\ExcelCalculationServer from the "Basic Settings"
    6. Now, get the application pool name from the "Basic Settings"(Edit applicatoin) dialog.
    7. Go to Application pools
    8. Select the Excel Calculation Services application pool.
    9. click "Advanced Settings" from the right panel.
    Now, we can get the application pool account from the "Advanced Setting" dialog.
    Please make sure this account has permissions to write key to Machine Keys folder.
    Alternatively, use the Process Monitor to monitor which account is used to write file to the machine key folder. We can filter the Result column to check who is denied to access the folder.
    If you have any more questions, please feel free to ask.
    Thanks,
    Jinchun Chen
    Jin Chen - MSFT

  • Adobe story browser app won't work, desktop app in update limbo

    When I attempt to use the adobe story browser app on Safari on any OSX Lion computer, Safari immediately crashes. When I try and use the desktop app, it downloads the update, then adobe AIR installer crashes because "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

    Please try after clearing the browser 'cache' and 'cookies' on Safari. For desktop app you can refer to http://forums.adobe.com/message/5132010#5132010
    Thanks

  • HT4009 One of my apps won't allow me to make an in-app purchase but all my other apps will

    I have several apps that I purchase in-app items from (extra lives, coins, etc...) I have one app that will only sporadically allow me to make in-app purchases. When it denies my request an error message appears advising me to contact the iTunes support store to complete the purchase. But 5 minutes later I can successfully make an in-app purchase on a different app so I know there is no issue with my payment method. How can I fix this problem?

    Click here and request assistance.
    (90504)

  • My iPad Videos App Won't Connect to Shared Library

    When I launch the iPad Videos app, then tap on "Shared" and then tap on my library, all I get is a spinning circle.
    Admittedly, I do have a large iTunes library, but it shouldn't take this long to load. (Actually, I dont know how long it takes to load, because it has never loaded. I've waited as long as 20 minutes thus far).
    The strange thing is that my 3rd-party Air Video app works every time, all the time. Why doesn't the Apple Videos app?
    Update: Waited a little longer this time, only to get this error message: "Unable to turn on Home Sharing"

    I find that closing iTunes and the Videos App on my iPad Air does not solve the problem.
    Even this solution, if it worked would drive me bonkers.  If I wanted to go to my computer I could just watch the video there.  If I wanted to watch the video on my Apple TV I would go watch it there.
    Why is it that my Apple TV always flawlessly connects to my shared iTunes library, but my iPad Air never will?  The fact that it works on Apple TV suggests the problem in not my network, my router, my firewall, etc.  It suggests there is a bug with the apps on the iPad.
    I too have resigned myself to the fact that AirVideo is the answer.  Sadly though, this doesn't solve my problem with trying to listen to my music library.
    I have the exact same experience with my iPhone 5c.  I'm a huge fan of Apple products for several years now after being a detractor.  I am simply left with the feeling that this issue, reported by many users, with many different devices, is not getting the attention it deserves.
    Frustration is setting in....
    James

  • Flash web app won't work on all computers

    I have three computers, a desktop and notenook both running Win7 Home Premium SP1, and another desktop running XP SP3. The Boss and I joined Weight Watchers and we try to use their tracker app. On the laptop and XP box, the flash app loads just fine, albeit VERY slowly. On the Win7 desktop only the loading screen shows but it never runs. The Win7 DT has Flash 11. The Win7 NB has Flash 10. I think the XP has Flash 9. The two Win7s also run Norton Internet Security and the XP runs Avast & Win Firewall.
    How can I determine what's keeping the one Win7 box from running the tracker app? All the setting seem to be the same.

    Try a clean install, as follows:
    Download the current 32 or 64 bit uninstaller
    Uninstaller for 64 bit Operating Systems
    Uninstaller for 32 bit Operating Systems
    Close all browser windows and run the uninstaller
    Restart Windows
    Delete all remaining files and folders located in the following directories.  (tip: copy and paste these paths into the path bar in an Explorer window)
    C:\Windows\system32\Macromed\Flash
    C:\Windows\SysWOW64\Macromed\Flash
    %appdata%\Adobe\Flash Player
    %appdata%\Macromedia\Flash Player
    Verify that the file “FlashPlayerCPLApp.cpl” in C:\Window\system32\ for 32 bit systems or C:\Windows\SysWOW64\ if you are using a 64 bit system, has been deleted
    download the appropriate installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Ins tall_in_a_firewall_proxy_server_environment
    close all browser windows, then run the downloaded installers

  • Web limiting won't allow sites that should be OK

    I have web limiting turned on and it seemed to work fine until today.  Now it will not allow a site that should be allowed.
    I have "targetsite" listed as an allowed site.  I can go to www.targetsite.com.  A link on targetsite redirects to www.targetsite.com/ContentDelivery.aspx?ca=parameter and this page is not allowed. 
    What else can I do to make this page available?
    Peggy Thrasher

    The Web Limiting feature of WMS2012 is very basic, but at least it's better than the one in WMS2011, which only worked with IE and slowed everything down. Because websites contain so many third-party content servers from Amazon, google, etc., I'm constantly
    going into the source code of websites or my router's web filter to see what's missing and why only part of the website is coming up. Then I add all of those extra sites into the whitelist.
    The WMS web limiting feature needs a wildcard feature and keyword feature (e.g. "ftp://*" to block all ftp sites). Perhaps even a checkmark screen for commonly blocked things like google images, ftp, etc.
    It needs a global checkbox to block all traffic except for the whitelist but still respect the blacklist. That way we could also use the blacklist to fine tune the whitelist. For instance, we could whitelist google.com but then blacklist:
    "*google.com/imgres?*" to prevent image URLs.
    "*google.com/preferences?*" to prevent users from adjusting safe filtering
    It needs a trusted site feature where it will trust all the links from a trusted site so you don't have to put a dozen extra URLs into the whitelist and hope the website doesn't switch content servers. I suppose this would be resource intensive because Microsoft
    would have to look at the source code of every page or at least ones in this special trusted site section. It wouldn't be able to handle content in iframes (which are usually ads anyway), but it would be a start.
    It needs a time schedule for web limiting.
    It needs web limiting on a per user or per group basis, including for administrator accounts.
    All of these features need to work with https traffic as well.

  • TS1702 Clash of clans app won't allow me to purchase even though my credit info is correct.

    How do I get my app to allow me to purchase in-app products.  Credit is entered but the app says seek support.

    Contact iTune Support
    http://www.apple.com/emea/support/itunes/contact.html

  • The Compass App won't allow True North anymore

    When my iPhone 4 had iOS 4 last month, I could select True North or Magnetic North in the Compass App.
    I'm on iOS 5 now, and am just now realizing that I can no longer switch to True North anymore in the Compass App because it is greyed out.
    Does this point to a problem with the accelerometer in my iPhone??

    Figured it out! Compass Calibration was off in Settings - Location Services

  • Accessing Shared OneNote from Lync Web App

    When attempting to access a OneNote that has been shared in a Lync Meeting via Lync Web App, users are taken to OneDrive in a separate browser window and get an error that they do not have permissions to access the notes or that the notes do not exist.  Going
    to OneDrive I understand since the OneNote notebook is hosted on OneDrive (instead of Sharepoint), but I don't understand the permission error.  
    How are Lync Web App users supposed to access shared OneNotes without the presenter granting individual permissions to the notebook?  That method is too time consuming and not intuitive for end users.
    Mac users rely on accessing OneNotes via Lync Web App and OneDrive (OneNote Online) since there isn't a OneNote client for Mac and most of the time they will be joining meetings via Lync Web App instead of the 2011 client.

    It is not on Lync Web App side to control this behavior.
    You need permission to access the shared OneNote on OneDrive.
    You need to sign in even without Lync Web App.
    Lisa Zheng
    TechNet Community Support

  • Design and Web Premium won't update

    I am trying to update a few computers on our closed network to 16.0.5 for Illustrator and 13.0.1.3 for Photoshop CS6.  I have been able to update other computers with different CS6 suites on them, but Design and Web Premium won't allow me to install the updates.  Are there different patches for this program?  If not, what do I need to do to patch these systems?

    It sounds like maybe you are trying to install an upgrade version.  To do that you need to either have the version from which you upgraded installed or you need to have the serial number from that version.  If that is not the case, then you need to explain a little more regarding what your problem is.
    If you need to contact Adobe Support either by chat or via phone, Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Lync Web App no sound and couldn't see shared desktop

    Hi,
    Today I tried to join a scheduled meeting which I've done may times before without any problem.
    I was let into the meeting but had no sound and couldn't see the shared presentation. I could see other participants and see typed messages. There was a button in the middle of the screen 'Participate in the sharing session by clicking Rejoin'
    Clicking the button did nothing.
    The options button was telling me I had no Audio device. I did and it works correctly.
    I'm using Win 7 and IE 11 but I also tried on Firefox and had the same issue.
    I noted that despite using the Lync App many times, when I joined the meeting the App was either missing or wanted to update and I let this happen.
    Any ideas what may be the issue here?

    Hi There,
    Thanks a lot for reporting this issue. And I am sorry that you are hitting this issue while attending Lync meetings. Following details will help us diagnose it further -
    1) Do you have Lync 2010 or Lync 2013 client installed on the machine?
    2) Do you get this issue again and again when you join the meeting or it was one-off?
    3) When you killed "Lync Web App" from task manager, was audio flowing through even after that? Were you still attending the meeting from the browser?
    4) How much time did you wait when UI was showing "Loading" until you killed the Lync Web App from task manager?
    Thanks.
    ManuMSFT
    manums

  • Disabling Video During Application /Desktop Sharing Conferencing ( web conferencing)

    Hello Everyone,
    I know its going to be tough. Management wants us to set up a pilot for web conferencing (app/Desktop Sharing only) but due to bandwidth concerns, wants to disable video for web conferencing users. But enable video for these same users during P2P video chat.
    Is there a way I can achieve this with conferencing policy and group policy? 
    Thanks

    There is a parameter AllowIPVideo of the command Set-CsConferencingPolicy.
    This parameter indicates whether or not computer video is allowed in the meeting. The default value is True.
    Check the usage of command Set-CsConferencingPolicy at
    http://technet.microsoft.com/en-us/library/gg425788.aspx
    Lisa Zheng
    TechNet Community Support

Maybe you are looking for

  • How to Open an Oracle Apps Screen from a web page

    Hi, We have requirement for Opening an Oracle Application screen (say sales order form) directly from a web page. I could get the URL of the required screen, but the URL contains an ICX_TICKET number, which is generated dynamically by Oracle Apps. So

  • Ipod won't mount anymore with 10.2.8...?

    Hi there I recently had to erase an imac G4 and re-install Jaguar on it. It is working fine now except it will no longer mount an ipod. Is there a driver or something it needs that might have been automatically installed by software update in the pas

  • IPod 4th gen screen lifting and black spot, what do I do?

    Ok so like 2 months ago my iPod 4th gen screen started lifting. I was like woah I have to get that fixed but the weird part was that I had never dropped it. Also after a while it started getting a black spot right next to where it was lifting. I igno

  • Sp.sod undefined

    Hi - trying to build a simple office 365 sharepoint app. But i always get this SP.sod undefined. Tried several alternatives but they all return this undefined error. Not much help found online. Please advise $(document).ready(     function ($) {    

  • Phys Partitioning steps in Netweaver 2004s

    Dear SDN, I am trying to do physical partition a cube in Sandbox. Extras option has nothing as Partioning it shows clustering and DB archiving. How to do this in 2004s. Regards, Rahul