What a service?? N80 update Problem

dears:
I'm very disappointed and wanna talk
the NSU says that there is an Update
but when I try to proceed it says that it's not avilable !
but the disaster was when I visit the Nokia Service senter at syria-hama- Mabco "I get the adress from Nokia website" they said that the new N80 is Music Edition and there is No Internet Edition??????!!!!!!!
any way you can't install the framewre of the "N80 Music on the Normal On" !!!!!
It's very upset that nokia make like those poeple there customer service agents
anyway
I couldn't Upgrade my software from the internet
nokia service senter don't have any Idea about the "mystery" N80IE
not avilable over the air
what should I do???
mabye they're trying to say "please avoid our warranty"
product code 0526976
regards

So bad,.
If it was gone completely bad I would have reqeusted you to perform the 3 buttons action.
But it still alive but with the phenomena that are only possible if the SW update is not done properly.
You tried update it again and again.
So, I guess it is the wisest thing to take it to repair centre.
But before that
you can try a hard reset:
*#7370#. I dont know if yopu already did you.
But repair centre is safe.

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