What does it take to get anyone at Adobe Customer Service to help?

Three hours ago I paid for Captivate 8. The sales rep said in "five minutes" I would get a download link and serial number. Still have not received. Been on hold for 40 minutes now with Adobe CS in India. They are completely ignoring my call!!!!!!!!!! They grab your money and run! How can I get this resolved?@

Thanks, John. Of course, I did try that link before I posted here. It gave me no option but to go to this discussion board, which I did. Chat was not given as an option, for some strange reason.
After being on hold for just over an hour, someone finally did answer, who put me on hold for another 15 minutes. I FINALLY was able to get someone to help me, however, and my issue has been resolved. But not after a lot of frustration.

Similar Messages

What does it take to get an app on the Ovi store?

What does it take to get an app on the ovi store? There are so many apps available that are not included in the ovi store.... like "s60spoton" It allows you to use your cameras flash as a flash light! I've been wanting this forever. If this app was easily available on the Ovi store, I would have been able to find it easily... but it was linked to me in a forum.
Why are there so many useful apps not cataloged in the Ovi store?

It's the maker of an apps responsibility to get it listed on the store so if it's not on there it's because the maker hasn't put it there.
Nokia cannot put apps on the store without the makers consent.
Only the maker/publisher of an app can tell you why their app isn't on the store. It may be for financial reasons, legal reasons, licensing issues, piracy concerns or they may just have ceased development and moved on.
The ovi store isn't the only source of applications and some developers prefer to use independant sites like www.getjar.com instead.

Does anyone know how to get ahold of Adobe customer service?

does anyone know how to get ahold of Adobe customer service?

i guess i really want to get ahold of someone in charge of our area because after the last hole month of being treated like a dog by them and being told they don't care I'm just willing to go to any lengths to see a company like that is not successful I'm a business owner to actually several businesses and your customers are the only reason your there but you can never forget about the little people verizon

What does it take to get a military discount...

Okay, I went ahead and changed my plan to, surprisingly, a reduced price. Had to call in to get it, since the website suggested I take the great deal of nothing much extra except the $20 increase in my monthly charge. I was on the site trying to figure out how to REDUCE the charge!! Anyway, a customer service rep helped me out by phone and I am happy with that. Didn't need unlimited data anyway, but got 500MB which is good for my wife and I. Don't need unlimited voice and SMS either, but this ended up being the cheapest (wouldn't mind a smaller, less costly Share All package...)
Now I am trying to get the military discount as a retired army type person. I went to the nearest Verizon with my DD214 and ID card, was greeted a the door and put on a waiting list.3 hours later I was still number 3. I don't have time for that.
So I went home and tired on line. Verizon doesn't make it easy for a retired military person to get the discount. The discount page, which mentions the discount, is set up for corporate discounts. So I put in the information asked for along with my AKO email address. Got a message with a link that didn't work. So I call to customer service.
The guy I talked to had me go through the whole process again, even though I repeatedly told him that this pathway was the exact same dead end. He "knowingly" told me to keep going. Well, guess what happened. "Surprisingly" I got a message with a link that didn't work.
He directed me to another link that asked for a pay stub. SUPPOSEDLY a DD 214 was good enough to get my discount!!! I asked about that and he told me I needed a pay stub. I know better, or at least I think I do. Anyway, I uploaded by DD 214 instead.
Now I have been told that my PAY STUB was not valid for a discount. My next question is pretty simple... Did ANYONE READ the document? Next question... WHAT are the requirements? IS A DD 214 SUFFICIENT? According to the lady at the store it IS.
Is there any page on the Verizon discount webpage maze where I can submit a DD 214 to a PERSON who will read it?
Would it be possible for a webmaster to simplify the maze for military discounts?
I am doing all this in an attempt to get Verizon down to an acceptable cost level. I am already looking elsewhere and doing the math and if I don't get this discount I will be heading to another carrier.
5 year customer, shaky on year 6

Hey there alfromcolorado,
I want to start off by thanking you for your continued support to our country. Verizon Wireless and I appreciate all that you and your fellow service men and women do. Keep up the great work. I absolutely want to make sure that you are receiving the proper discounts.
The DD 214 is a valid document and I apologize that you have had some troubles uploading it. If the website is giving you issues I would recommend taking your DD 214 into one of our corporate store locations. I know that 3 hours is a long time to wait, but I can assure you that is not the normal wait time at a store location. Visit http://bit.ly/3SdsA to find the closest store location to you.
I am confident that we can get your discount added and continue our relationship for years to come. Thanks again for all that you do.
NicholasB_VZW
Follow us on Twitter @VZWSupport

What does it take to get my service cancelled?

I am trying to find out what it will take to get my account cancelled... I called more than a week in advance of my move to set up the cancellation of my FIOS home service and was assured that was all I needed to do; I would receive my final bill in the mail. However, a week after I moved, my account was charged and my autopay paid my bill of nearly $200 for services this month in a home I no longer live in, for an account that should no longer be active. I called and spoke with no fewer than 12 agents over that week, including someone who after 43 minutes of being passed around HUNG UP on me! Finally I spoke with someone who was helpful and said my account was deactivated, and in about 14 business days I should get a refund check in the mail. Well, three weeks later, my account has still not been cancelled and I have not gotten my refund! I just called again and spoke with an agent who told me he couldn't help me and I needed to call back another office on Monday. It has been nearly a month since I moved and this account was supposed to be cancelled and I still cannot get anyone to just stop the account! What does it take at Verizon to end my service???

megan723,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Encore: what does it take to get an input legal?

I know this is a bit off topic from Premiere SDK but since there is no Encore (highly technical) forum I thought it best to post here instead of emailing Zac directly (so that others may learn the answer).
My question is this:
Specifically, what does it take for Encore to NOT transcode an input video file for DVD (mpeg2) or BluRay (mpeg4) destination?
thx.

Encore uses the Sonic HDMV SDK for Blu-Ray support. Below are the video formats supported by Encore:
Resolution
Display Aspect Ratio
FPS
Scan Mode
TV Standard
1920 × 1080
16x9
29.97
Interlaced
NTSC
1920 × 1080
16x9
25
Interlaced
PAL
1920 × 1080
16x9
24
Progressive
NTSC, PAL
1920 × 1080
16x9
23.976
Progressive
NTSC, PAL
1440 × 1080
16x9
29.97
Interlaced
NTSC
1440 × 1080
16x9
25
Interlaced
PAL
1440 × 1080
16x9
24
Progressive
NTSC, PAL
1440 × 1080
16x9
23.976
Progressive
NTSC, PAL
1280 × 720
16x9
59.94
Progressive
NTSC
1280 × 720
16x9
50
Progressive
PAL
1280 × 720
16x9
24
Progressive
NTSC, PAL
1280 × 720
16x9
23.976
Progressive
NTSC, PAL
720 × 576
16x9
25
Interlaced
PAL
720 × 576
4x3
25
Interlaced
PAL
720 × 480
16x9
29.97
Interlaced
NTSC
720 × 480
4x3
29.97
Interlaced
NTSC
And here are the audio formats supported:
Codec
File Format
Sample Rate
Sample Size
Channels
Max Bitrate
LPCM
.wav
48 kHz
16, 20, 24
2, 4, 6, 8
n/a
LPCM
.wav
96 kHz
16, 20, 24
2, 4, 6, 8
n/a
LPCM
.wav
192 kHz
16, 20, 24
2, 4, 6
n/a
Dolby Digital
.ac3
48 kHz
n/a
up to 6
640 kbps
Dolby Digital Plus
.ec3
48 kHz
n/a
up to 8
4736 kbps
DTS
.dts, .cpt
48 kHz
n/a
up to 5
1509 kbps
DTS-HD
.dts-hd
48 kHz
n/a
up to 8
24500 kbps
DTS-HD
.dts-hd
96 kHz
n/a
up to 8
24500 kbps
DTS-HD
.dts-hd
192 kHz
n/a
up to 6
24500 kbps
Let me know if you have any specific questions on the specs, or any files that are getting transcoded, and I can take a look.

How long does it take to get mail from adobe??

hi, i have lost my photoshop elements box with my serial code and i chatted with one of the adobe team members and they asked me to send them the invoice and i did and then they said they will give it to someone higher up to send me mail to give me further assistance but i am wondering how long does it take to get the mail.
thanks
Benjamin

[email protected]
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

Has anyone phoned Adobe customer services!!!!!!?

Very bad experience in contacting the adobe customer services over the last month.
The question I asked needed a yes or no answer but they did not know what they were doing and only asked the same stupid question over and over again.
1 month later and 7 1/2 hours worth of phone calls the answer is no! I so wish I was told that on day one.
Does anyone know where I can complain in Adobe?? as these guys need some simple training and it may help someone in the future.

I have. I had trouble trying to validate my status as a teacher through the website and I managed to talk to customer services on 0800 3284536 (from the UK). I was given the run around for a whilde even after having talked to a manager, but on my fourth phone call I threatened Trading Standards and asked for the name of a manager as I intended to sue for having been sold some expensive discs which were useless without a serial number to validate them. Miraculously, the system managed to provide me with the required serial numbers within an hour. Thank you Adobe for delivering in the end - it was worth persevering. Michael

What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
Best Wishes

Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider.

What does it take to get promotional bill credit applied?

I've contacted customer service three times for a total of 90 minutes spent on the phone with them. All I'm looking to do is get Verizon to follow through on the promotion of $150 per line credit for each data line ported.
1st CALL--"We filled out a form and you should hear something in 7-10 days." GUESS WHAT?! Nothing happened in 7-10 days.
2nd CALL (21 days after the 1st call)--"We're so sorry. You're right, we owe you $600. I've escalated this to my supervisor and they'll call you in 48 hours." GUESS WHAT?! No supervisor called in 48 hours. Really, they never called at all. I had to call them.
3rd CALL (4 days after the 2nd call)--"I have to fill out a form. You'll hear something in 7-10 days. I'll email you a copy of the form I filled out" GUESS WHAT? I never received an email of the form.
Why do I have to do all of the work to get Verizon to follow through on this? How many times will I have to call and have the same form filled out and have Verizon not follow up? How long is this going to take (it has been 5 billing cycles)?

Clearly our assistance is needed here BORea! This is taking way too long to get completed. Allow us to look into the status of the port-in credit for you. If you can send us a private message then we can gather some info a begin. We're looking forward to your reply.
ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

What does it take to get Best Buy to do the right thing?

I brought my laptop in with a hard drive that was beginning to show problems and asked that they transfer all of the media onto a new drive and install it. I further asked that they not install any new software only keep the original software that was on the laptop. This was noted on the receipt. But because the employee charged me $200 for a years technical service including additional virus protection that he wrote on the receipt that I asked not to include. He now says I did not ask for the correct service. Do you think he sold me the wrong one? One that can't be refunded and gets him a kick back? Do you think just maybe he was expecting me to roll over and pay the additional fee to then transfer the data when I picked up the laptop?
I have already contacted two customer service representatives from corporate that have promised same day return phone calls. I have not heard back from either! Tomorrow I forward all information that I have on this case to the news and to the State Attourney's office. It is my belief at this point that Best Buy has no intention of providing customer service only in delaying, frustrating and hopefully causing those they can to give up. I will not give up, you have my computer, my hard drive, my USB back up, my software, my money and continue to deplete my valuable time. Having been a formerly good customer and owning a business that recommends technology to senior citizens it will be my pleasure to post the poor performance of the technical service, customer service and corporate response to local issues in Melbourne Florida.

Greetings TecntEz,
Parting with a computer for any length of time can be difficult, so I can imagine how frustrated you must feel. I'd be disappointed too if I found myself in a similar situation, especially if there was any confusion regarding what fees might be applicable.
Under normal circumstances, customers who request in-store hardware installation, operating system installation, and data transfer services will be quoted separate prices for each of these stand-alone services. Based on what you mentioned though, it sounds as though the staff at our Melbourne store offered to perform all three services under a new Geek Squad Tech Support (GSTS) membership as a courtesy instead -- a significant savings over purchasing them separately. GSTS plans also do not typically include data transfer or backup, and customers must pay an additional fee for these services.
That being said, I was able to locate your work order using the e-mail address you used to reigster for the forum and can confirm that instructions were left for technicians to not install the antivirus program provided with your GSTS membership. Jessica, the rep you spoke with earlier today, has reached out to the store's management team on your behalf to confirm what work was done on your computer, as well as to obtain clarification on the fees you paid earlier this week. While we cannot guarantee an immediate response, rest assured that either Jessica or I will be in touch with you as soon as additional information is available.
Thank you for your patience and understanding, as well as for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

What does it take to get someone to check into this?

When I try to call my husband, this is the message I get:
Hello welcome to verizon wireless the wireless customer your are trying to reach is unavailable at this time. please try your call again later.
then there is some sort of "error code" cited. My husband's phone never makes a sound, and never registers that a call was missed; nothing. This has been happening more and more this spring and summer.
Lately, Verizon's signal in my area has been poorer than usual; most of the time it is in 3G instead of 4G. There are times when I'm looking at my phone and I can see the signal go entirely dead for a few seconds.
I've tried calling VZW to get someone to check into whatever may be wrong with their system in this area, and get the usual "hard reset your phone", or "your husband had call forwarding enabled, but then it was disabled and we don't know why your calls aren't going thru but hey, we do apologize for that.."
Any idea how to get someone to pay attention? thanks

Help is here, FrustratedNEOhio! We definitely want to make sure that you are able to reach your husband. Does this only happen when you call him? If so, please try the suggested step by tbo27, and try deleting and re-adding eachother as contacts. I realize that your husband's phone does not get a notification when this happens, but do you know if this happens at certain locations such as work or home? Can you also provide a zip code so we can review the area.
AndreaS_VZW
Follow us on Twitter @VZWSupport

What does it take to get a 7232? Unacceptable on a new install....

I think it's absolutely absurd that Verizon FiOS doesn't provide you with the latest hardware on a new install. They had the audacity to install a Motorola 6416 first. It only took a few days to notice it's ancient specifications and miniscule hard drive. A call to FiOS customer service assured me that I would be sent the latest (I was very specific of this) model with a 500GB hard drive overnight. Great! Fantastic response and no hassles by the rep. Well today I open the box to find only a moderate upgrade to the Motorola 7216. Glancing inside through the ventalation I can see that it has a 500 GB hard disk. But really, Verizon? When I siged up for Verizon Wireless, you didn't hand me a flip phone.
I understand having an upgrade process for existing customers. If I had been a Verizon customer for a couple years I would gladly pay to upgrade to the latest device. But for a brand new customer, they should give you the latest spec hardware.
I haven't even plugged in the 7216 they overnighted. What can I do to get the right hardware for a new customer?

ryan19853 wrote:
I think it's absolutely absurd that Verizon FiOS doesn't provide you with the latest hardware on a new install. They had the audacity to install a Motorola 6416 first. It only took a few days to notice it's ancient specifications and miniscule hard drive. A call to FiOS customer service assured me that I would be sent the latest (I was very specific of this) model with a 500GB hard drive overnight. Great! Fantastic response and no hassles by the rep. Well today I open the box to find only a moderate upgrade to the Motorola 7216. Glancing inside through the ventalation I can see that it has a 500 GB hard disk. But really, Verizon? When I siged up for Verizon Wireless, you didn't hand me a flip phone.
I understand having an upgrade process for existing customers. If I had been a Verizon customer for a couple years I would gladly pay to upgrade to the latest device. But for a brand new customer, they should give you the latest spec hardware.
I haven't even plugged in the 7216 they overnighted. What can I do to get the right hardware for a new customer?
Hello,
Many folks I know have the 7216 DVR and it has proven to be quite stable/durable as a set top box.
I have one at home and it has been great for the many years we've had it.
It even has an eSATA port at the back of it, which means I can hook-up an external hard drive to it if I need to do so for additional recording capacity.
Hence, the 7216 is satisfactory equipment for a new customer, and even luckier if you had received one with the 500 GB hard drive.
Have you noticed any issues with that 7216 STB that you had gotten in the mail?
If not, I would recommend keeping it. -- If it's not broken, don't fix it.

UPDATE - What does it take to get Firefox 28 to play videos on YouTube?

Searching support for two nights has led me to an answer because the help is outdated. I have been unable to find support for Firefox 28.
YouTube videos will not play using Firefox on my new desktop computer. I downloaded Flash player (version 12 something) using Firefox 28 after YouTube told me I needed it. After doing that, videos would play for a few seconds, then a message would appear telling the video would not play with a "Learn More" link. The help was too vague to help.
I have Windows 7 Home Professional, security software, etc.
I have uninstalled the Flash plugin until I get a better handle of what I need to know to better troubleshoot this. YouTube videos will play when I use IE 11 without downloading a plugin.
Thanks you in advance.

Thank you for the replies.
While I still have Firefox 28 installed, I have NOT re-installed Flash plugin. And guess what, videos on YouTube play just fine, for now, in Firefox. They also play well in my other browsers, too.
If I do ever download and install Flash plugin again, I will refer to the the replies I have received here.
If anyone else has any insight on my post, please post a reply.
Thanks again for the replies.

What does it take to get Firefox 28 to play videos on YouTube?

''locking as a dupe of https://support.mozilla.org/en-US/questions/991198''
Searching support for two nights has led me to an answer because the help is almost always outdated.
YouTube videos will not play using Firefox on my new desktop computer. I downloaded Flash player (version 12 something) using Firefox 28 after YouTube told me I needed it. After doing that, videos would play for a few seconds, then a message would appear telling the video would not play with a "Learn More" link. The help was too vague to help.
I have Windows 7 Home Professional, security software, etc.
If anyone is able to help, I am willing to provide more information about what I did and what kind of hardware and software I have.
I have uninstalled Firefox and Flash plugin until I get a better handle of what I need to know to better troubleshoot this. YouTube videos will play when I use IE 11 without downloading a plugin.
Oh, I see Mozilla has has guessed what kind of hardware and software I am using. They did a great job of doing so, but I am using my old laptop to make this post. I have never had problems with Firefox on this computer.
Thanks you in advance.

Thank you for the replies.
While I still have Firefox 28 installed, I have NOT re-installed Flash plugin. And guess what, videos on YouTube play just fine, for now, in Firefox. They also play well in my other browsers, too.
If I do ever download and install Flash plugin again, I will refer to the the replies I have received here.
If anyone else has any insight on my post, please post a reply.
Thanks again for the replies.

What does it take to get anyone at Adobe Customer Service to help?

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