What exactly is the receiving username/password required for

Hi All,
I have the ServiceDesk Appliance installed and trying to set it up.
I am now at Setup > Email > Server. Here in the "Receiving" section, what exactly do I need the "UserName"/"Password" for?
Can I use and existing username? or do I need a have a separate Username dedicated for the ServiceDesk?
Regards,
Yaser.

Yaser,
I will usually create an account specific for Service Desk. This is the user
account that will authenticate and Pop the mail form your mail
system(GroupWise..:-) ) back into the Service Desk application.
Hope that helps
Paul
>>>
> Hi All,
> I have the ServiceDesk Appliance installed and trying to set it up.
>
> I am now at Setup > Email > Server. Here in the "Receiving" section,
> what exactly do I need the "UserName"/"Password" for?
>
> Can I use and existing username? or do I need a have a separate
> Username dedicated for the ServiceDesk?
>
> Regards,
> Yaser.
Paul

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