What happened to my points

A few days ago I had 911 points with 644 pending. I pre ordered Destiny so I was waiting to get my 10 dollars in certificates any day now. Today I checked my account and it now shows that I have 216 points and 0 dollars in certificates. I didn't redeem any points and I was looking forward to spend my points on pre ordering shadow of mordor. Money is tight right now so I really needed the points and I don't want to miss out on the pre order bonus. Can someone please help me out.
Solved!
Go to Solution.

Greetings Dracky, and welcome to the Best Buy forum,
I can understand questioning what may have happened to your points, especially if your balance went from almost 1,000 points down to 216 points.  I used the email address you registered with the forum to review your My Best Buy account and it appears that the 500 bonus points for your Destiny pre-order have officially posted.  The reason why your balance appears less is because those bonus points put you over the $20 certificate preference ($20 = 1,000 points) that you selected, so a $25 certificate was issued.  It looks like you redeemed that certificate on BestBuy.com over the weekend.
As of last week, we have moved away from using MyBestBuy.com; however, you should be able to monitor your My Best Buy account on BestBuy.com.  There are still a couple of functions that we are looking to add to BestBuy.com over the next few weeks and one of those functions is the ability to view purchase/points details.  Once that function has officially been added to BestBuy.com, I intend to provide an update on the forum.  Please check back with us over the next few weeks for an update.
Manage your My Best Buy account on BestBuy.com
Let me know if you have any other questions, and thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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