What happened to the concept of customer service?

I have now had two very disturbing experiences with the customer service department. I have been a loyal customer for years. I don't appreciate being on hold on and off for over an hour while someone figures out how they can screw me out of services. My first disappointing call was regarding getting a phone that did not work exchanged or repaired. I have paid for the insurance on the phone so I didn't think it should be a problem. Well, after much back in forth with an alleged supervisor the CSR said I could not use the plan I have been paying for. He said he wanted to help me so he suggested I log onto Verizon where I would find a special going on. This special was for cell phone coverage, only it was through a company not affiliated with Verizon. I said that the phone is broken already and there are usually preexisting condition rules with any new plan I may sign up for. He said that He was the only one that knew the phone was already broken so I just should not even tell them that. Seriously, I could not believe that a representative of Verizon would suggest I commit an act of fraud. I still have the broken phone and had to add another plan in order to obtain a phone that works.
Second problem experience happened today. I noticed that my bill had jumped from $63.96 to a whopping $338.33 for this months bill. I called customer service. I'm sick and on a limited income and that is just an outrageous amount for a cell phone. The CSR went over the bill in detail. I knew my bill was going up due to adding a new line. I don't think I should have to pay for a connect fee when I was forced to get a phone that wasn't broken. Besides all the connect fees and billing me for time that the phone was not even in use, I was also charged for the broken phone that I had suspended the service on until I could get this taken care of or my other plan expired. I basically feel like I have been taken advantage of by the use of misleading billing methods. So, one CSR wants me commit fraud, a great family value lesson to teach my son since it was his phone. The other CSR offered to reduce the bill by $60.00, $20.00 of which was for my inconvenience. I was on the phone for over an hour. They don't seem to care about their customers no matter how long you are loyal to them. Of course, I checked back to see if they even deducted the $60.00 that was promised to me. Of course not. I'm more than angry about this. It's criminal and morally wrong to rip people off for financial gain. So glad I have recorded these calls since I have had problems with some of their sister companies as well. If you want to have customers who are happy to support your company, you need to get your heads out of the clouds and reconnect with the people who support your salaries and lavish lifestyles. I am so disgusted!

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What happened to the default folder set (for your own libraries) in Edit/Preferences, in Adobe Photoshop CC?

Once again I come to my computer, and it's not the way I left it. While I love cloud, I think in some way, the concept of Customer Service i.e. Providing a Service to a Customer "Set Service, for a Set Price" has lost the value of "service"
I find it extremely disheartening, to always be dealing with changes Adobe makes, it costs me an exorbitant amount of time. I don't work with a team, so it's just me. And every other week, there is some changes, when my 3D quite working in CS6 I had no forewarning, just woke up one morning and "Poof" no more 3D, the software turned off the feature in my CS6, however, it did work in CC.
The things I find most disheartening
features quit working with NO PRIOR WARNING.
Plug-ins, libraries what, now have to be stored in the cloud in order for MY system to automatically see them?
Again No Default Libraries on our machines ( unless you think I'm going to store 2 Terabytes of libraries on the cloud and/or in my AppData Directory *not* Nothing but system/program files themselves go on my Primary drive, everything else is on external drives, this is a security issue and one I'm not about to change, nor should anyone have to change it, since it is a *best practices* standard.
I still can't access items in (for instance: Color Themes created on Kuler, are available on my computer, but not for me to put them into a library on the cloud. I have over 100 color themes there I have created, on my Creative Cloud account, why can they not be imported or drag/drop into the library designated for it. When I log into my Cloud Account on My iPad it is the same cloud account as on my PC, yet it doesn't even see my previously created color scheme's? Why? Does anyone have any ideas?
I use a font manager for Windows called High-Logic, a Font Manager, Creator and a Scanner for Hand Writing Fonts Great Program, I've had it for over a year, while there is no plugin for Photoshop there is for In-Design and for Photoshop, I use the Font Manager on my computer to activate the font I want and it shows up in the Character Tool Box automatically. Yet, just in the last week, every time I try and create something in Photoshop, I'm fine, until I go to use a font, at which time, my working project goes "dark" ( no longer visible) until I click on another tool in Photoshop.
I cannot keep having these issues, it's way too time consuming, it's exorbitantly time consumer attempting to get a response to questions in the forums (no one's fault, it's just the nature of the forums themselves)
The true cost of a product is not only in it's subscription based fee, but also includes the time it takes to keep up with product changes, additional training, the cost of delivery (cable connections/provider). So far since the first of the year I have logged over 100 hours to either 'fix something that quit working with no notice', time spent re-reading documentation seeking a solution, time spent perusing the forums for a solutions, or posting a question, time spent in additional training/books, etc."
While I understand I'm relatively new, as I had a 5 years off from working, I went from Macromedia Suite 8 to CS5.5 -full suite (heck-of a learning curve)
Yet, I cannot believe I am the only person having these issues, otherwise the forums wouldn't be so full.
I did try limiting the permissions to not allow Adobe to update the software automatically, however, the permissions I wrote, were in fact re-written by adobe's cloud synchronization, Which I did find disturbing on a few levels. None of which I'll go into, but it needed to be mentioned that *yes, I tried that too*.
*I ended up re-configuring my machine AGAIN* and deleting CS6 altogether, The performance change after I deleted CS6, was/is the difference and why I am still with my cloud membership.
**I have reconfigured my machine numerous times, to facilitate the cloud, I am on a PC, Adobe and Microsoft Development Environments do not play well together, I ended up removing them altogether and creating a vm for them and basically all my development work. And have twice since reconfigured it for various reasons.

Hi
One of the reasons that Edge fonts and web fonts are though to be preferable to the old font stacks was because of Android tablets/smartphones only having the Droid font family available, (Android 4.3 added the Roboto font family also).
This meant that Android device users defaulted to the 'Droid' font or a user installed font. The default font if the user had installed a custom font and set it as default, could be anything, (even a comic script font) thus possibly destroying your text and/or layout completely.
If you are not using an Edge font or a downloadable font do not forget to set the last three fonts in your font stack to -
'...., Roboto variant, Droid variant, default font'
PZ

HT5029 What happened to the custom feature for repeats on the calendar?

What happened to the custom feature on the calendar repeat?

Hi,
Do you mean in iOS or on OSX? I don't think it ever was in iOS and in OSX it is there in Mavericks.
Best wishes
John M

Bt Infinity and the Lack of Customer Service

Hi all,
I have been sitting patiently waiting for my area to become connected to BT Infinity. According to the map on the BT products and services site, this should have happened on 31st December. I keep checking regularly and no updates.
So today, I took my life in my hands and went to the online customer 'service' where of course I was routed through to the call centre in India. I asked my question, IE when will it be coming. I explained my reason for asking..... and all I got quoted back was that it isn't available and they will let me know. Errr yes, I know that I explained.
For the love of God could we please bring customer services back to the UK where a basic understanding of questions and answers is available? If this was a one off with the call centres then I would be more understanding, but lets face it. It isn't a one off. When I say things like this, I get the nasty little devil on my shoulder whispering that I am some kind of heinous racist. I'm not.... I just want to be able to communicate with someone who understands the question and has the ability to say 'I don't know but I'll find out' as an answer. Rather than reading from a script and saying thankyou every other word..
Grrrrr fume fume.
So I thought I would send a complaint via the website. Guess what, the link for the customer service manager takes me back to exactly the same place I went to get the help in the first place.
I give up.

Hi there
I don't want be a moaning minnie but I have to agree about the appalling BT Customer service. I had Infinity installed (quickly) 3 weeks ago. There is a problem with my throughput so my download speed is less than 2 MB/s. Dealing with BTIndia is like being trapped in an endless Kafka play. Polite, apologetic and UTTERLY USELESS!!!! 21 days of being passed from department to department, have my case "escalated" to a higher level (how many levels of escalation are there anyway?) and nothing is done. Endless pointless promises unfullfilled. The irritating dire quality of this so-called "Support" has long since supassed the irritation caused by the initial fault. IF YOU DON'T KNOW HOW TO FIX THE PROBLEM DON'T PROMISE THAT YOU CAN!!!!!
I pray that you have a faultless installation and service because you sure as **bleep** don't want to deal with their "Customer Service"
Sorry. Are you picking up a certain degree of frustration?
Good Luck
Mark

The lies that customer services reps tell you.

My horrible experience with Verizon customer service today, 3 different representatives completely lied to me and told me 3 different instructions on how to get the new iPhone 6 plus which resulted in me losing my whole day for nothing. Only to have a Verizon customer service supervisor tell me that there was no records of any of my conversations with any of these customer service reps. Needless to say as a customer I am so unhappy with the way I have been treated and lied to that I don’t even feel safe keeping my service with Verizon. I am afraid and that the next time I call with a question I now have no trust in anything that a Verizon customer service rep tells me. Read the below for details in my awful and exhausting expertise with Verizon today.
Today I went down to the Apple store to edge up my phone to the new iPhone 6 Plus. If you are told that you can do this as well think again. I know Apple has restricted when the new phones are available for the cell phone providers but they should have thought of a way for customers to more easily get phones through the Apple store since they don’t have it. To start this story off I had pre ordered the new iPhone 6 plus back in the beginning of September which I was going to have it shipped to the address I was living at. The pre order was not going to make it to me until October 28. Well last week I had to move and needed to change my shipping address. So when I called Verizon they said that they would have to cancel my order and re do it all over again in order to change the address, this sent my shipping date of the pre order back to October 31. I then asked if I were to find the phone at the Apple store sooner could I cancel this order and get it there. I was told that I would be able to go into the Apple store and get the phone if they got it in stock before I received my pre order. This morning I attempted to do exactly that. I called the Apple store to see if they had the iPhone 6 Plus in stock and they did, which has been hard to find lately. I then proceeded and called Verizon to cancel my pre order and ask about how I would go about getting my phone at Apple. The person I talked to said that when I got to the Apple store and got my phone and before I paid all I need to do was call Verizon back and that they would work out a way to pay my remaining balance on my edge phone. I then drove 20 miles to the Apple store and did what I was told and called Verizon when I got there, they said that what the other person from Verizon said was not true. This new person told me what I had to do now was go to the Verizon store and pay my remaining balance and turn my phone in. Then I would be able to go back to Apple and get the new phone and keep my edge plan. At this point from talking to many people with Verizon and having to re explain what I was try to do, I asked this guy to put a note in my account of what he told me. This way when I got to the store they would know what I was trying to do. So I drove 5 miles back from where I came and got to the Verizon store, not a dealer the actual store, and talked to a sales associate who then told me there wasn’t a way for them to do what the guy on the phone said they could do. I was told by this sales associate and a manager that their system would only let me pay my remaining balance singularity, that the only way their system would let me pay my remaining balance to edge up was if I was getting the phone through them at the Verizon store. This didn’t make any since to me because I was still getting my plan though Verizon just not through that particular store. I began to get a little upset and told the sales associate to call Verizon and ask them what to do because every person I talked to on the phone though Verizon told me that I would be able to get my phone at Apple and edge up. They didn’t call at first instead they kept trying to get it to work though their system. The manager then told me again that they couldn’t do it and I insisted that they call Verizon and figure this out because I have driven so far and canceled my pre order to trade in my phone and now I am being told I cant. The manager then walked away and told his sales associate to call them. After waiting another 20 minutes for Verizon to answer the two associates talked about what I was trying to do and this new person on the phone wanted to talk to me. She made me explain my story all over again what I was told and a what I was trying to do and she said that what the people at Verizon store said was true and that they don’t know what the other people were talking about and that I can’t pay my remaining balance on my phone do I could edge up and get my phone at the Apple store. I told her then why has everyone been telling me I can, she said I don’t know, I told her that wasn’t good enough. By this time I was really upset and started to raise my voice a little bit. I have worked in the customer service industry for over 10 years and I know that when a customer is yelling at you it’s a bit unnerving. So I kept my cool as much as I could and didn’t swear or anything. I merely made my point that this wasn’t right and that I felt much abused as a customer. There is no reason why I should be lied to by more than one person, if I would have known that I couldn’t at first then I would have been just fine waiting until the end of October to get my pre order. Though I got so excited that the Apple store had the phone that I wanted and that Verizon told me I would be able to go down there and get it and then I rushed through my job, skipped lunch and canceled an appointment to do this just to find out I was lied to and sent on a wild goose chase, this just wasn’t right. While I had the latest person on the phone I asked if my calls have been recorded and noted to see if there was any documentation as to what I have been told and she said no there wasn’t, I told her that this was unacceptable from a customer service stand point. So I left the Verizon store really unhappy, upset and empty handed. The impression I got from both the sales associate from the store and this new person on the phone was that they wanted to make sure that the money I would pay for the phone went to them and not someone else. Which is poor customer services ethics. Also I lost my place in line for the pre order and would probably have to wait even longer to get it. So now I am beating if I should just cancel my line and get the phone through a different provider that won’t send me through the ringer when I call customer service.

I had the same exact thing happen to me. I can't believe the lies these customer service people are told to tell yiu

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

Appalled by the lack of customer service - NEW PHONE is DEFECTIVE

I was leaving for California at the end of July and needed a battery for my Galaxy Note 2. There were none to be found. Verizon agreed to allow me early upgrade to the Galaxy Note 3. After daily phone conversations with customer service, I finally got my phone 4 days after it was to be shipped next day air. I had to pay $75 California tax and a $15 next day fee. I live in Massachusetts and although we are known as "Taxachusetts" - it would not have been that much if sent to my home. Needless to say, I get the phone and it is unable to hold a charge (not being used) for more than 8 hours. I called customer service at least 10 times for a matter of at least 8 hours and have no resolution. I cannot get a new phone because I am beyond the 2 week deadline - "Really?" at that point I had the phone for 3 1/2 weeks. I have a phone bill sitting on my table for $418.00 (to include equipment) - I will not pay for this phone until they send me a new one. I do not think that is unreasonable, yet, each of the 10 customer service and supervisors I spoke with told me that is not possible - no one could do that for me...Look, all I want is a phone that works and VERIZON WILL NOT ASSIST ME WITH THIS SITUATION!!! I have been a customer for a long time and am absolutely appalled by the lack of customer service!!! I am asking those on here for help. What carrier should I move to? Evidently Verizon does not need my service - and I am happy to share with my "Friends and Family" what a deceptive company this is. So what do you all suggest?

It's as my original messages states. After taking the iPhone5 to a verizon store and being told is was a known defect with the screen, we sent the phone back and received a refurbished phone. After weeks, we were sent an email with a picture imbedded that would not display. It stated the phone had internal damage. We certainly would not have returned the phone had we not been instructed to do so by Verizon or if it was damaged. We requested to send the refurbished IPhone back - we would have rather paid for a brand new phone than $300 for a refurbished one. We were told we could not. Beyond this - the support was unreal. The first person we spoke stated there was zero record of our original call to support to return the phone although our detailed calling bill showed a 35 min call. Three calls later and no one was able to show us the damange, prove it was our phone, etc. I'm not convinced this isnt some sham to get more money to be honest. We've been with you for 10 years. I do not want to pay for a refurbished phone especially when a verizon tech instructed us to send the original back due to a defect.
      From: Verizon Wireless Customer Support <[email protected]>
To: flash sam <[email protected]>
Sent: Tuesday, October 28, 2014 4:16 PM
Subject: - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
#yiv7047612359 img
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A message from the Verizon Wireless Community
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Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion             There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Wireless Services by email or at Verizon Wireless Community
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HT4918 what happen with the documents in Idisk, how can i see them in iCloud?

what happen with the documents that i have in my idisk?? how can i move them into icloud??

Welcome to the Apple Community.
Unfortunately, iCloud does not offer equivalents to Mobile Me’s iDisk, Gallery or Web Hosting services. You will need to find a third party solution to replace these services. You might consider DropBox, SugarSync, MediaFire or any other service that offers online storage. (not all these alternatives offer all the services previously provided by iDisk)

I would like to know how to contact someone in Verizon corporate to file a complaint. I have received the absolute WORST customer service over the last week from this company! The customer service agents promise to call me back and then never do. The la

Verizon Wireless has the absolute worst customer service I have ever received. The in store reps are unprofessional and spend more time texting and taking personal cell phone calls than in helping customers. They are not at all knowledgeable and even state they do not know what they are doing. When you call customer service you get jerked around and passed from one person to the next with no one knowing how to fix my billing issue. I have received NO call backs that were promised and the latest person I spoke to was incredibly rude. Sanita from Sacramento refused to even give me her last name or the last name of her Manager Nick so that I could follow up. I am incredibly disappointed at how poorly I have been treated. I will make sure to tell everyone I know about this experience and as soon as my contract has expired I WILL be leaving Verizon services after 10 years with the company!!

This is a customer to customer forum, so this is not the place.
What is going on with your account? maybe we can help you.

VDI3: what happens when the Primary VDI core fails?

A potential customer asked me this and I did not really know how to answer the question ... sorry if this was asked before. So here we go:
What happens when and if the Primary VDI core fails? Will the entire VDI3 setup go down? Will running sessions be lost? And how do you fix that?
I found this page:
http://wikis.sun.com/display/VDI3/MySQL+Cluster+Reconfiguration+Scenarios
So I assume the "Non-VDI host ==> Primary Management Host" scenario is what would need to be done?
http://wikis.sun.com/display/VDI3/MySQL+Cluster+Reconfiguration+Scenarios#MySQLClusterReconfigurationScenarios-NonVdiToPrimary
If this is correct then this would answer the "how do you fix that?" part. OK then.
But still I'd welcome if anyone could explain what exactly would happen when and if a Primary VDI core fails. The customer's opinion on this is that they are a "single point of failure" because the Primary VDI host is not redundant (as opposed to the 2 x Secondary VDI cores) ... So, is this assumption correct or not?
Thanks in advance.

Hi,
Assuming you have 3 VDI core hosts. One of them is the primary. And the primary goes down. So what happens then:
* The underlying database is still running on the remaining hosts
* All desktop sessions are still running on the remaining hosts
* New session requests will be handled by the remaining hosts.
* All desktops are still running on the virtualization hosts.
So in essence, your VDI cluster is still healthy. The operation is just impacted in this way:
* You can't add new VDI core hosts
* You can't change the configuration of the Sun Ray server failover group
* A failure of another VDI core host (data node) will result into a complete outage of the underlying database
You should bring up the primary again as soon as possible in order to gain failover capabilities again.
-Dirk

What happened to the standalone A.pack prog?

what happened to the stand alone A.pack for creating AC3 files, it seems to have gone when I upgraded to FInal Cut Studio yesterday???

Hello Allister,
I too was dismayed to find A.pack gone. I like the stand-alone version. There was nothing wrong with it. If you prefer not to use the integrated AC3 processor, install A.pack by inserting your old DSP disk and choosing custom install, selecting only A.pack from the options.
Good Luck,
Mike.

After upgrading what happens to the apps on my 3G?

I just received my iPhone 4 and put my backup from my iPhone 3G on. It works fine, and there is no more AT&T service on my iPhone 3G. I intend to use the 3G as an iPod Touch. I understand the SIM card needs to stay in the phone for this, even though it is not activated with AT&T.
What happens to the apps that are still on my 3G? They are still working. I assume they will stay there until I need to sync. Then I will have to set up a new iTunes account, under a unique computer user name, for the 3G and buy the apps all over again for the 3G.

Nope, the apps stay there until you delete them.
I currently sync 2 iPhones and 2 iPod Touch units all to one iTunes store account, and per the Apple licensing, they all can run apps I have purchased. I had a similar question as you when I first started using multiple devices, so I sent an email to the app author for the app I wanted most to do this with. His response was that this is Apple's terms, so if I didn't want to purchase a second license to use his app on a second device, then I didn't need to (but he wouldn't stop me if I wanted to either). In the end, I found this app author to be very dedicated to his app, and very responsive to my comments/requests, so I did purchase a second copy of his app (yes, I had my wife create an iTunes account and purchase it under her account).

When we do a failover to a Replica, what happened to the connected clients? Assuming that the Replica is located in a remote DR site with a different IP configuration.

When we do a failover to a Replica, what happened to the connected clients? Assuming that the Replica is located in a remote DR site with a different IP configuration.
Hi,
I need some guidance here, please.
I have some questions about replication:
When we do a failover to a Replica, what happened to the connected clients? Assuming that the Replica is located in a remote DR site with a different IP configuration.
Is possible to automate the failover process? Just like happens in a cluster.
What changes do I need to do in order to guarantee that my clients reach my replica? For example, I need to do a failover to my Exchange Server Replica and I need to minimize the downtime. The same applies for a DC or a SharePoint Server
  Thanks in advanced.

Hi efebo,
“The same applies for a DC ”
As for replicating virtualized DC (Personally,  I do not suggest to replicate DC , even though it can be replicate ), please refer to following link:
http://technet.microsoft.com/en-us/library/dn250021.aspx
"In short, Exchange does
not support the Hyper-V Replica feature. Exchange has a long history of supporting virtualisation from
Exchange 2003 onwards. It is fully supported to install Exchange
2007,
2010 or
2013 as a virtual machine on Hyper-V, but using the Hyper-V replica feature is not supported.
For details please refer to following link:
http://blogs.technet.com/b/rmilne/archive/2013/07/29/exchange-and-hyper-v-replica-support.aspx
I assuming that the "Remote DR site" and the primary site both have public IPs .
Based on my knowledge you can not access replica site VM  directly after a disaster , maybe you need to rebuild primary site and replicate VM back .
Best Regards
Elton Ji
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What happened to the AlChemy s

What in the world are you doing to us Creative?? I go up to the Alchemy site to post a problem with Alchemy .4 and the forums are gone, you can't even find the option to post, what is going on?
Is this another oh well, you are on your own from creative? Have you been planning to do this since you started the Alchemy project? Not let the users post? Not answer previous posts by blowing off the complete forum database?What is up with you Creative, customer service is at an alltime low for me. And I have supported your company since the stinken SB 8, and this how you repay us?I am highly disappointed in manner you and your cohorts there have handled this issue with YOUR CARDS. This not OUR fault that you are not up to speed with the changes in Vista, yet you continue to make us pay with bad online and very little phone support.Something needs to be corrected here?Glenn A Nicholson

OMG, you really believe that don't you. Creative has been fighting this since the first beta in early 06. I have been as patient as anyone, not flaming nor being critical of them until now, 7 months into the launch of this OS and they still have not fixe all the driver issues WITHOUT ALchemy. As far as it is a gift, sorry ALopen was doing this before creative even got involved.Maybe you should look into this more than just flame someone who has tried to be nice about. I was working on system, building them since 86, unless you have been in the IT field for that long, you have NO right to say what you said to me in that response. MSDN OS TesterGlenn A NicholsonMicrosoft PartnerA+ certifiedMSCE 2000 - XP

HT4113 what happens after the iphone is at iphone disabled wait 60 mins

what happens after the iphone is at disabled wait 60 mins

Apple will continue to have service replacements for the iPhone 5 for a long time to come. So if you go to Apple for an exchange, you'll get the same model of iPhone that you turn in. You will not get a 5C.
As to the price change, there may be nothing to be done, but if you wanted to get the iPhone replaced but that the Genius could not or would not do the replacement at that time, talk to the manager of the Apple Store, explain that you were in and reported the problem before the price increase but could not get a replacement then. Perhaps they'll be able to do something for you. If it was your choice not to replace the iPhone, though, then you're probably stuck, just as with any product price increase when you previously elected not to purchase.
Regards.

What happened to the concept of customer service?

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