What happens next??

Hi guys,
I have recently signed up for a new line and broadband. I have received a registration email and an order confirmation email from BT. On the confirmation email it states my account/customer ref number and the anticipated date that an telephone engineer shall call (13th August 2010). Having looked at the track my order feature it states what i assume will be my new telephone number.
I dont think there should be much of a problem as the previous occupant had a working BT line.
Is there a need for an engineer to visit??
Was just wondering if the order confirmation email was acceptance from BT that they will provide line and broadband or is there further steps in the application process??
If anyone can put me right i'd appreciate that.
Thanks
Keith 
Solved!
Go to Solution.

Hi omniscient,
Thanks for the reply.
Yes the order comfirmation email from BT stated that an engineer would call on the 13th August 2010 between 1pm & 6pm. I have just had a quick look again at the status of my order and found the following note attached :
Appointment date:
Fri 13 Aug 2010 - pm (1pm to 6pm)
Estimated order completion date:
Friday 13 August 2010
 Please note: There has been a change to the completion date of your order. We will try to contact you in the next 24 hrs to provide you with an update. If you do not hear from us, please call 0800 800 150
I have been considering line and BB with BT for a while now. Last week i started an online application for service with BT but cancelled it as i wanted to see what other offers there was. Several hours later i had an email from BT stating that if i complete an order for line & bb package from the link provided in their email that they would not charge me any new line/connection fee nor P&P for the Hub!!
Completed the order on Saturday, received the BT order confirmation email and text message to my mobile. Email contained my Account number etc and all relevant info relating to the engineer visit and anticipated activation date.
As i stated in a previous post im aware that there was an active line in this property at some point through a previous occupant.
It would appear to me that the provider may have been Talk Talk as their name has been on some post addressed to the previous occupant.
Could this be a reason for the "delay" or change in date of completion - because perhaps the line is with Talk Talk?
Also, at what point of this order process does BT confirm that they are willing to provide service? Or have they already done so with the order confirmation email??
Would there be any other reasons for delaying the completion date??
Hope i have not given anyone a soar head reading this,
appreciate all replies
Thanks
Keith

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