What is Cutomer Interface Procedure in Oracle CRM

Hi Please let me know, What is Customer Interface Program in CRM and what it does.

Thanks for your reply. really appreciate it.
a little extention to my quiery :
Any certifications in Oracle sales, service or marketing. (i gather from website that there are none. Just want to confirm it)
Does self study of oracle sales or service or marketing will fetch a career break. (i am an average b to b+ scorer) - what say??

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    Collapse | Copy Code
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