What are all Modules come under sales,service and marketing in Oracle CRM?

Hi All,
This is Hemanth writing in. I'm new to oracle CRM implementation in client side through Oracle Business Accelerator Methodology . I want to map sales ,service, marketing Modules.
Our client Company is manufacturing crane, tower crane,cutting bending machine.
what are all Modules come under sales, service and marketing ?
In Which module we can map the Trade management and logistics ?
Thanks in Advance
Hemanth.C

hi prakesh,
firstly, cic winclient is an older version and obsolete so its better to implement the new crm version.
secondly, in any case if you want to implement, then your 3rd party raw data has to be mapped with the SAP system which could be a problem. Middleware could be a lot of effort. Rest all depends on how much customization you need for your business requirement in cic and sales. In case you are implementing standard functionality mostly then no major complications are expected otherwise lot of development effort may be required.
regards
shikha

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