What is the BT Infinity installation complaint pho...

It's in the subject, really. We had BT Infinity installed three days ago and aside from the router having died already (Type A orange power light of death) and a replacement winging its way over, I want to complain about the installation work done. I would like either a phone number to action this or for one of the moderators here to pick up this complaint and action it immediately.
I should have checked it at the time, but yesterday as I was bringing my bins in I checked the work done on the outside of my house to put the cables through the wall for BT Infinity. The engineer who did the job has managed to completely smash up the brick he's gone through, with large chunks having sheared off and just been left behind bushes in front of my property. For comparison, just next to the BT entry point is work done by Sky engineers who managed not to cause damage.
The bloke was a contractor (MJ Quinn integrated services), not a BT employee, and I understand these cowboys are paid per job so it's in their interest to rush. I have however confirmed with my solicitors that since my dealings were with BT, BT are responsible for the damage caused.
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lol thats a blowout. They do happen though especially if a lot of pressure is applied to the drill and you happen to be going through the middle of a brick. The installer should have at least applied silicone to the hole and tried to put the brick back together. Sky bloke was lucky in coming out where he did otherwise the same could have happened to him.

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BT Infinity installation complaint

I am writing this email as I am wanting to know what is the best route of complaint regarding the attempted installation of my new BT Infinity 2 connection.
An engineer from Kelly Communications visited my home a few days ago to install my new BT Home Hub, he hadnt been here 10 minutes before he informed that he needed to nip outside and do some work on my line from the CAB booth at the end of my street. 30 minutes later he returned to say he had unfortunately broken my landline connection and could not fix it or install my Infinity broadband connection, he assured me that a BT engineer would visit the same day and fix the problem and install my internet.
Nobody arrived and I have been left with no landline and no internet. I assumed they would be along the following day but again nobody visited my home. I then used a friends phone and called BT customer service to sort out the problem, only to be told that it was obviously my fault that my phone line was broken and I was to be charged £180 to fix the problem and that nobody could visit me for the next 5-6 days.
I am really not happy with the current level of service I have recieved and have no intention of paying to fix a problem that I had no hand in causing, I am writing this email to know who is best to contact to amend this problem in the quickest and most efficient manner possible.
Any help would be great as I was really looking forward to what I thought was going to be a good, quality internet service.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

My rant with the BT Infinity installation process.

So I began the order with BT Infinity with the given date installation date of 4th October 2012, having holiday
plans I rescheduled this to Friday 19th October 2012.
Whilst on holiday I am sent the BT Homehub 3 with no one at home so this was left at the post office for me to pick
up on return, fair enough.
However the engineer decides to turn up at my property on the 4th, I'm assuming to finalise the install, however
already noted on their system the scheduled appointment date was revised for 19th October. Why did the engineer
decide to turn up with no at home?
I'm left with a yellow post card asking to call BT back to reschedule an appointment.
Thursday 18th October I'm emailed the 'About your engineer visit' with times and things to do, having seen this
email I assume things are good and on track.
I sit around and wait from 1-6pm with no sign of the engineer, so I decided to call BT at 5:15pm to find out if
anyone would be turning up.
After a good 20 minute wait in the queue to get through to someone, they BT represenative said they called BT
Openreach and that I would have to wait another 45 minutes as the slot is not up yet, and that he promised to give
me a call back as soon as 6pm hits, suprise, suprise no one turns up and no one calls to tell me what's happening,
it is now 6pm.
Now the queue to get through to BT is between 20-30 minutes long as stated by the auto machine, I leave my mobile number for someone to call me back which someone does just before 8pm.
Having a long discussion with the BT rep I had been informed that 'NO ENGINEER WAS ASSIGNED' for my appointment, this is an unacceptable excuse as I had all the email notifications that someone would be turning up for the install.
He said the next available appointment would be Wednesday 24th 8am-1pm, which I've agreed to, however the online tracking system still says 19th October with no evidence that it has been rescheduled to the new date.
How can BT not assign someone, make me wait around for a good whole day and not even give me the courtesy call to tell me that no one would be turning up?
How am I guaranteed that the next appointment given an engineer will be assigned?
What are the compenstations for me taking time off work?
As you can tell I'm not happy with BT and with the way they work.

Finally managed to get BT installed this morning and ran a speed test.
Getting 53mb dl, 8mb up.
I should be getting 18mb up but only getting 8mb, do I have to wait 10 days for everything to stablise or can I call through to raise a fault?
I'm directly connected via ethernet running these tests, no other computers connected.
Nothing downloading/uploading in the background either.
My profile says 53/20

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↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Moving Home - Infinity Installation before Phone L...

I called BT yesterday to arrange my house move and they helpfully arranged an engineer visit on the 18th September to do the installation. Later I received a confirmation email to say that the BT Infinity installation would be on the 18th but the Phone line engineer visit would be on the 20th! Given the current owner has Virgin I suspect the BT infinity engineer will struggle if the phone line isn't connected first.
I phoned back and spoke to someone who seemed to suggest that it would be resolved on the 20th. When I got BT Infinity installed in my current property it took about a month and 4 engineer visits. Is there anything I can do to reduce the risk of delays beyond the 20th? My wife suggested that I cancel the order and start again from scratch.

Unfortunately, 2 weeks after my activation date, I'm still no closer to having broadband or a phone line. The problem is that the existing line into my property has some branches of a dead tree resting on them. BT won't do anything until the branches are removed. The tree is the responsibility of my county council who have granted BT permission to cut back the tree. BT have given me 4 different dates when the tree will be cut and each day, when I get home from work, I'm disappointed to see the tree hasn't been touched.
Luckily I was told that FTTP is dealt with by a specialised team in Dundee which I figured out I could get through to each time by refusing to enter my phone number and pretending I wanted a new phone line. Once I get through to sales, I ask them to transfer me to the FTTP team and it works quite nicely. Before I learnt this trick, I ended up talking to someone who was reading from a script and was unable to help at all. It was always best to politely terminate the call and try again for the Dundee FTTP team who don't appear to blindly follow the script and are actually able to call "the engineers" who I assume means BT Openreach. Eventually someone in Sales gave me the direct number for the Dundee team so no boring IVR menus for me anymore! This helps a lot given I need to call every time I see the tree standing there... mocking me.
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I have just ordered the BT Infinity Home Hub 3 and have an engineer coming out on the 2nd Jul, but I am wondering what the engineer is actually going to do?
If it is just pluging in the router and configuring it I am more than capable of doing this and setting up the various PC's and MAC's in the house. If it is just pluging it in and configuring then I would rather not have to work from home that day.
If this is all they do can I just get the equipment, do a self-setup and cancel the engineer?
Thanks Mark
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no m the engineer replaces your master socket face plate delivers and installs the OPENREACH modem and connects it to the hub move connection's from the old street cabinet to the new fibre cabinet he also carries out all nesssasary checks to ensure you get the best possible speed there is NO Self install option
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
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