What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?
What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?
I get the SWOD using Safari, Mail, Google chrome, Firefox, Mathematica, and other programs. This cannot be a browser plug-in issues as other forums suggest. I suspect a windows process at the root but I don't enough to know how to trace. Does anyone know what's causeing this epidemic?
I'm having a similar problem. Someone PLEASE HELP!
I'll start with just an example of what I've been facing. During the composing of this post, when I switched from Firefox to Word, I had to wait 60 seconds before the spinning wheel stopped and I got a cursor. I then copied one set of Etrecheck results, switched back to Firefox, hit Command-v to paste and had to wait 45 seconds or so for the spinning wheel to stop. And the paste operation didn't paste until I hit Command-v again (with no wait this time).
Here's what I've done:
I tried three times to run a scan with avast! and all three times the scan was unable to complete.
I restarted holding down Command-r and it found and fixed many permissions, but found no problems with files.
I ran Etrecheck in a "Safe Boot" and in a normal startup and there were two things that were tagged as "[failed]" in the normal startup:
Launch Agents: [failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents: [failed][email protected]
I apologize for taking up so much space, but here are the results from both Etrecheck runs:
EtreCheck in Safe Mode
EtreCheck version: 1.9.12 (48)
Report generated July 24, 2014 3:38:40 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores
5 GB RAM
Video Information: GeForce 8600M GT - VRAM: 512 MB
Color LCD 1680 x 1050
System Software: Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12:35
Disk Information: WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB) disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.6 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[not loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[not loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[not loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[not loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[not loaded]com.vmware.kext.vmci (3.1.4) Support
[not loaded]com.vmware.kext.vmioplug (3.1.4) Support
[not loaded]com.vmware.kext.vmnet (3.1.4) Support
[not loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items: HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[not loaded]com.adobe.fpsaud.plist Support
[not loaded]com.adobe.SwitchBoard.plist Support
[not loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[not loaded]com.avast.init.plist Support
[not loaded]com.avast.uninstall.plist Support
[not loaded]com.avast.update.plist Support
[not loaded]com.cloudpath.maccmd.plist Support
[not loaded]com.crashplan.engine.plist Support
[not loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[not loaded]com.logmein.logmeinserver.plist Support
[not loaded]com.logmein.raupdate.plist Support
[not loaded]com.oracle.java.Helper-Tool.plist Support
[not loaded]com.oracle.java.JavaUpdateHelper.plist Support
[not loaded]com.orbicule.uc.plist Support
[not loaded]com.parallels.desktop.launchdaemon.plist Support
[not loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[not loaded]com.avast.userinit.plist Support
[not loaded]com.google.keystone.agent.plist Support
[not loaded]com.hp.help.tocgenerator.plist Support
[not loaded]com.logmein.LMILaunchAgentFixer.plist Support
[not loaded]com.logmein.logmeingui.plist Support
[not loaded]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[not loaded]com.oracle.java.Java-Updater.plist Support
[not loaded]com.orbicule.UCAgent.plist Support
[not loaded]com.parallels.desktop.launch.plist Support
[not loaded]com.parallels.DesktopControlAgent.plist Support
[not loaded]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.akamai.single-user-client.plist Support
[not loaded][email protected]
[not loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins: GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions: avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins: iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins: Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins: TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine: Time Machine not configured!
Top Processes by CPU:
23%firefox
2%WindowServer
1%Microsoft Word
0%Finder
0%Microsoft Excel
Top Processes by Memory:
307 MBfirefox
164 MBMicrosoft Word
108 MBMicrosoft Excel
90 MBWindowServer
72 MBDock
Virtual Memory Information:
1.11 GBFree RAM
1.14 GBActive RAM
392 MBInactive RAM
2.36 GBWired RAM
341 MBPage-ins
0 BPage-outs
EtreCheck in Normal Mode
EtreCheck version: 1.9.12 (48) Report generated July 24, 2014 3:59:15 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores 5 GB RAM
Video Information:
GeForce 8600M GT - VRAM: 512 MB
Color LCD 1280 x 800
System Software:
Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11:57
Disk Information:
WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.56 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[loaded]com.vmware.kext.vmci (3.1.4) Support
[loaded]com.vmware.kext.vmioplug (3.1.4) Support
[loaded]com.vmware.kext.vmnet (3.1.4) Support
[loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[loaded]com.adobe.fpsaud.plist Support
[loaded]com.adobe.SwitchBoard.plist Support
[loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[loaded]com.avast.init.plist Support
[loaded]com.avast.uninstall.plist Support
[loaded]com.avast.update.plist Support
[loaded]com.cloudpath.maccmd.plist Support
[running]com.crashplan.engine.plist Support
[loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[running]com.logmein.logmeinserver.plist Support
[loaded]com.logmein.raupdate.plist Support
[loaded]com.oracle.java.Helper-Tool.plist Support
[loaded]com.oracle.java.JavaUpdateHelper.plist Support
[running]com.orbicule.uc.plist Support
[running]com.parallels.desktop.launchdaemon.plist Support
[loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[loaded]com.avast.userinit.plist Support
[loaded]com.google.keystone.agent.plist Support
[loaded]com.hp.help.tocgenerator.plist Support
[failed]com.logmein.LMILaunchAgentFixer.plist Support
[running]com.logmein.logmeingui.plist Support
[running]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[loaded]com.oracle.java.Java-Updater.plist Support
[running]com.orbicule.UCAgent.plist Support
[loaded]com.parallels.desktop.launch.plist Support
[loaded]com.parallels.DesktopControlAgent.plist Support
[running]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[loaded]com.adobe.ARM.[...].plist Support
[loaded]com.adobe.ARM.[...].plist Support
[running]com.akamai.single-user-client.plist Support
[failed][email protected]
[loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins:
GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
6%WindowServer
4%mdworker
2%SystemUIServer
0%LogMeIn
0%configd
Top Processes by Memory:
113 MBCrashPlanService
108 MBcom.avast.daemon
108 MBDropbox
92 MBFinder
67 MBSystemUIServer
Virtual Memory Information:
2.61 GBFree RAM
1.19 GBActive RAM
651 MBInactive RAM
573 MBWired RAM
534 MBPage-ins
0 BPage-outs
There were two listed as [failed]:
Launch Agents:
[failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents:
[failed][email protected]
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