What is the proper address to file a complaint with Verizon Wireless?

As far as I am concerned, I have been lied to 3 times by various members of this company.  I need an address to write to where someone has the DIRECT AUTHORITY to remove fraudulent contracts placed on my account.  I will provide all the written documentation needed, but I will not put myself through another phone call of obfuscation and lies.
The most recent lie was by Andrea on September 1st, early afternoon.  She said she would take care of my problems but it could take "2 or 3 hours" and that she would call me for any information needed.  I said, "I don't care if it takes 2 or 3 days".  So, I waited.  It has been over 10 days with absolutely no changes or any kind of communication at all.  I have no way to get a hold of her.
REFERENCE:  Batch Number [removed]
Thank you for giving me address AND PERSON to send this information to, or contact me directly on my main phone number that works (not the broken phone that you signed up for a 2 year contract).  Please do not tell me to call the 800 number.  After 2 tries of being lied to, it is not an acceptable response.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Here is what he wrote on September 12th:
"kimbriggsdotcom,
I want to make sure that we get your account back to normal, ASAP. I want to have a chance to review the account in full details. I did send you a direct message so we can get more account specifics. Please respond back to that message at your earliest convenience. I am looking forward to working with you.
KevinR_VZW"

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    My Blog: http://www.petervanderwoude.nl/
    Follow me on twitter: pvanderwoude

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