What will happen to reward certificate once items are returned?

I bought 2 ipads and few other items during thanksgiving holidays and in early december I received $15 reward certificate, i haven't used them until now.
I returned one of the ipads once after the reward certificate issued. My question is what will happen to reward certificate now? Is the $15 reward certificate still valid? What will happen if I use it now, will my account be with negative reward point balance? Will be credit card be charged for the reward points amount for the return items?

Hi wincitycusotmer,
Thank you for connecting with us on the forum!
It would ultimately depend on how many points you were originally awarded for purchasing the iPad and how many points you had in your account when the return was processed.  Here are a couple examples of possible outcomes:
If you had been awarded 500 points for the iPad and had 700 points in your account, then your balance would drop to 200 points and you would keep the $15 certificate.
If you had been awarded 500 points and only had 300 points in your account, then the $15 certificate would be cancelled and your points balance would be 550.
After using the email address you registered with the forum to review your My Best Buy account, it appears the points you had received for purchasing the iPad have already been removed and the $15 certificate is still active.  If you have any additional questions about your account, please feel free to send me a private message and I will see what I can do to help.  A private message can be sent by clicking on the blue button in my signature.
I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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