When an employee is no longer with the company and their iPad is still linked to their iTunes account, how can we unlink it when we cannot contact the employee?
I am the IT support for a big company and we use a lot of iPad's. The one problem we are running into is when an employee leaves the company and their i Pad is still link, we need to use this iPad for another employe but we are unable to wipe it and start from factory cause it wants us to log into their itunes account. If they used their work email to set up their iTunes account this is not an issue as we can access their work email. But if they use their personal email and we do not have a way to contact them then this becomes a big issue. Is there any work around with this at all?
Use iTunes to restore your iOS device to factory settings - http://support.apple.com/kb/HT1414 - "You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS. Restoring iOS software deletes all your data and content from your device, including songs, videos, contacts, photos, and calendar info."
You may encounter problems fully restoring if Activation Lock is active - http://support.apple.com/kb/HT5818
iCloud: Find My iPhone Activation Lock in iOS 7 - With iOS 7, Find My iPhone includes a new feature called Activation Lock, which is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if you ever lose it. With Activation Lock, your Apple ID and password will be required before anyone can:
Turn off Find My iPhone on your device
Erase your device
Reactivate and use your device
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YEA! My jurryrig worked! To all with this problem:
You CAN have podcasts in a regular playlist IF you convert them to a standard MP3 first. So, yes, a lot of manual labor
The good news: if, like me, it is a track that you listen to frequently (in my case meditations for sleep and relaxation) then the time is worth it. I will mess with automator later to see if there is anyway to script this! Then, less work for me and more for my mac.
Here are the steps:
Select the file from your Podcast folder.
Change all data you need -- "artist," "album" etc...
Make a copy of the cover art for this file by dragging it to the desktop.
Select the Advanced -> Convert ID3 Tags menu item.
Check ID3 tag version, and select "v1.0" from the drop-down menu.
Drag the file to the desktop (this will make a copy of the MP3 on the desktop)
Delete the file from the iTunes list.
Drag the copy of the file you have on the Desktop back into iTunes.
Search for the file in the Library, and add the cover art again to the file.
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Hi Dennis,
If you want to share iTunes purchases between multiple accounts in the same family you could use Family Sharing.
Sharing purchased content with Family Sharing - Apple Support
Take care,
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Here you go!
http://support.apple.com/kb/ht2688 -
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Hi ...
Just be cause the account was disabled (Apple ID) doesn't mean you can't reset the password and have access to your iTunes purchases.
Use the iforgot link to reset your password > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
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See if this Link offers any enlightenment...
Changing Account Information
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Sara ~ Apple's mission statement is HERE. But the following statement from Apple's now-CEO Tim Cook during a quarterly earnings conference call on 21 January 2009 may give more insight:
"There is an extraordinary breadth and depth and tenure among the Apple executive team, and these executives lead over 35,000 employees that I would call "all wicked smart". And that's in all areas of the company, from engineering to marketing to operations and sales and all the rest. And the values of our company are extremely well entrenched.
We believe that we're on the face of the Earth to make great products, and that's not changing. We're constantly focusing on innovating. We believe in the simple, not the complex. We believe that we need to own and control the primary technologies behind the products we make, and participate only in markets where we can make a significant contribution.
We believe in saying no to thousands of projects so that we can really focus on the few that are truly important and meaningful to us. We believe in deep collaboration and cross-pollination of our groups, which allow us to innovate in a way that others cannot.
And frankly, we don't settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we're wrong and the courage to change. And I think, regardless of who is in what job, those values are so embedded in this company that Apple will do extremely well." -
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