When an employee is no longer with the company and their iPad is still linked to their iTunes account, how can we unlink it when we cannot contact the employee?

I am the IT support for a big company and we use a lot of iPad's. The one problem we are running into is when an employee leaves the company and their i Pad is still link, we need to use this iPad for another employe but we are unable to wipe it and start from factory cause it wants us to log into their itunes account.  If they used their work email to set up their iTunes account this is not an issue as we can access their work email. But if they use their personal email and we do not have a way to contact them then this becomes a big issue. Is there any work around with this at all?

Use iTunes to restore your iOS device to factory settings - http://support.apple.com/kb/HT1414  - "You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS. Restoring iOS software deletes all your data and content from your device, including songs, videos, contacts, photos, and calendar info."
You may encounter problems fully restoring if Activation Lock is active - http://support.apple.com/kb/HT5818
iCloud: Find My iPhone Activation Lock in iOS 7 - With iOS 7, Find My iPhone includes a new feature called Activation Lock, which is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if you ever lose it.  With Activation Lock, your Apple ID and password will be required before anyone can:
    Turn off Find My iPhone on your device
    Erase your device
    Reactivate and use your device

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