When I go into an app, it powers of my phone, even when it is fully charged. The only time I can go into an app is if it is plugged in
phone powers off when I go into an app
Hello, kelsiediaz.
Thank you for visiting Apple Support Communities.
I would recommend starting with the troubleshooting steps in the article below.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/TS1702
Here are some additional troubleshooting steps to go through when experiencing this issue.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
If the issue persists, see the section labeled Issue not resolved.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H.
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Running a mid 2009 iMac on 10.7.5, 3 gb memory, 320 gb hd.
Suddenly the computer stoped reading DVDs and the only time I can read a CD is if I restart. Quite often when I insert a CD it gets stuck and I cannot get it out until I restart and it shows up on the desktop where I can then eject it.
I have checked and double checked the finder prefs and all looks normal showing a check mark on CDs,DVDs etc. (the ones I want to show up on the desktop)
I have reset the PEAM, repaired permissions with both the disk utility on the computer and the disk utility when I start up in the Recovery Disk. I did notice that sometimes the permission repeat the same correction several times before it moves on, and sometimes it doesn’t. I have Windows installed on a partition but I keep it unmounted until it is needed for my wife’s work. The dock seems to be just fine and all the apps seems to run just fine. When I insert a photo CD iPhoto does not open but when I insert a music CD iTunes does open.
Also, most every time I open iPhoto it takes a long time(sometimes as long as 2 minutes) for it to load.
Sometimes my Mail (Mail 5.3) does not post new mail but most of the time it does.
Once and a while it seems like the computer slows way down but then it seems ok ten minutes later.
All of these ‘things’ seemed to have happen suddenly and I have not downloaded anything from the internet in some time.
Of course the warranty and extended warranty are both no longer in effect having had this computer for more than three years.
I am running Java and Adobe Player because some of the sites I go to a lot require both.I believe that insufficient RAM may be the source of some of your problems. If you have a RAM of somewhere 4 to 8GB, you will experience smoother computing. 3GB doesn't seem right, so you might want to learn more by going to this site:
http://www.crucial.com/store/drammemory.aspx
I don't know what know what's happening with your optical drive, but it seems you use your drive quite a bit. In that case, look into a lens cleaner for your machine. It's inexpensive, works quite well.
I hope you'll post here with your results! -
hello good morning would help me with something last night started to charge my iPhone and when it was fully charged the night off and the battery was consumed alone and without any battery dawned
Hi, had the same problem with my ipad.
First of all I would suggest to close all apps which might be opened (maybe one is working without that you know).
To close the apps press twice in a row the home button and keep a finger on the first app which appesars on the lower band until the entire row starts moving. then press the red MINUS on all oyur apps in order to close them all.
Then switch on and off your phone and see whether the battery is still draining.
if this continues try to keep you phone on a flight modus to see if this is due to internet connection.
maybe you should review some of your settings, as notifications, bluetooth, push services etc. (see specific topics on how to save battery).
If you still have not solved your problem try to restart you phone as a new one (after that you can re-download all your apps). 8do this by using itunes)
remind to save your data (e.g. pictures) prior to this operation. -
Im having trouble with my volume. The only time i can hear my iphone's sound, is when i have heaphones plugged in. How do i fix this
Hello Malique2k14,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
No sound or distorted sound from speaker
Receiver issues
Best of luck,
Mario -
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'' get rid of babylon toolbar and get back home page"
see the first answer, the one from the-edmeister in
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How do I connect my 2nd generation Ipod to a Firewire 800 port on a new laptop? It no longer holds a charge and it doesn't power up with the newer generation USB cable. The only way I can sync my Itunes library onto this Ipod is when it is powered and connected simultaneously. Pls help.
Try here:
iOS: Not responding or does not turn on
If not successful then time for an appointment at the Genius Bar of an Apple store. -
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I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one it made AFTER the lost data. How can I access an older backup from the cloud?
Why don't you talk to apple and find out if backup exists? That conversation with apple will stop your guessing.
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I was wanting to buy products within the app Metal Storm Aces, only when I go to confirm the purchase says I can not, the message says Unable to process In-App purchase, what do I do?
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The only time the sound/speaker and mic don't work is when I answer or make a call
The only time the sound/speaker and mic don't work is when I answer or make a call. They both work fine for everything else. This has been going on for over a month. AT&T said it's Apple and Apple said it's AT&T. I've been around that cycle twice.
When I dial a call, I can see the status words on the screen but can't hear the ringing. If the person I'm calling answers, my screen will show the call was connected and the call timer will begin but I can't hear anything and they can't hear me. If one of us doesn't end the call, the timer keeps going and I'm being 'charged' for dead air. (Of course, one of us disconnects so mins/cost isn't an issue, I'm just adding the info in case it helps solve the problem.) If they don't answer, the call will go to their greeting but I can't hear it and wouldn't be able to leave a message anyway because my voice isn't going through. However, they will get a voice mail alert and see that I called but no message was recorded.
If some one tries to call me they will hear ringing but when I answer, they can't hear me and I can't hear them. If I don't answer, they will hear my greeting and can leave a message. I can retrieve and hear my voice mail. Trying speaker phone and headsets didn't change anything for calls out nor for calls in.
I have 4.3.3 and have synched, reset, rebooted, turned things on and off and off and on and took the SIM card out of the phone and out of it's tray and put it back in. I've done all that several times in just about every combination and order possible.
Hopefully the following will provide good clues: On only about three of the many attempts I've made to get it to work correctly that included taking out the SIM card, I could make and/or get one or two calls with no trouble but then the problem comes back. Also, when I swapped the SIM card with another iPhone4 on my plan, the other phone would work with my SIM card but my phone still would not work with the other SIM card. The last fact makes me think it is an Apple issue. I'll go to an Apple store (genius) this weekend. Will I be wasting my time and gas? Anybody have any experience with this problem?Let me try and address some of your questions. I'm only on a pc, so a few of these answers might be slightly different on a Mac, but not too different (such as control click rather than right click).
First, when you buy something on your phone, be it apps or music, it's transferred from your phone to your Mac when you sync your phone. So those apps should now be in you iTunes library. ( IF for some reason you can't find them there, you should be able to download them again, either onto your phone or through iTunes. On your phone, go to the App Store > Updates and you'll see a "Purchased" link at the top of the page, you can view all purchased apps here and redownload them. In iTunes, you can go to Store > Check for available downloads. )
Whenever you plug your phone in, it should create a backup of everything you have on the phone. This is how, provided restoring your phone as a new device doesn't fix the issue (more on this later), you can put all of your music and apps onto the new phone. You can always plug your phone into your Mac and the first thing it should do when it syncs is create a backup. If you want to be sure, you can right click on your device in iTunes (on a pc) or I assume control click on a Mac and select "backup".
The genius will take care of the sim card and setting up your phone, however you will have to put all of your music and apps on it, unless you ask the genius, I've never bothered since I know how to do this.
You should have no problems restoring from a backup if they give you a new phone. However, it's probably safest to try and create a backup of your last phone backup before you restore it as a new device. I suggest you refer to http://support.apple.com/kb/ht1414 for more information about that.
I've had no problems with my new phone so far.
I'll try to keep checking this thread if you have any other questions or need more clarification.
Edit: I should say we never did figure out what exactly was wrong with my phone. The only thing I can think of was that it got a lot hotter than the phone it replaced, and also the phone I just got yesterday to replace the malfunctioning one. But otherwise they saw no problems with the hardware, but acknowledged it must have been the hardware since we tried everything else. Also I would go with a list of all the things you tried with this phone, for your own reference and the genius's, especially if you're not confident in your tech skills Showing the genius that you've tried: different sim cards, updating the software, restoring it from a backup, and now restoring it as a new device, should convince them that you've done everything you could, and the only other answer is hardware problem.
Also if you don't already have one, make a genius appointment ASAP. Most stores are very busy and their appointments fill up fast. I always suggest making an appointment as early as possible, hopefully before the retail store hours when they've only got techs there because they usually are less stressed and have a bit more time to spend with you. The easiest way to make an appointment is to download the Apple Store app. It detects the closest Apple store from you and makes it quite easy to schedule a genius.
Message was edited by: deddinty -
I want to change my iCloud account. Buying iPad we gave a virtual (forwarding) email address.
We need to change to a real address.
But when we try to change the iCloud account, we can only change the password.
Note: we don't have a Mac, only an iPad and Windows.Welcome to the Apple Community.
Firstly, you need to change your details with Apple, Start here, change your country if necessary and go to manage your account.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
Everytime i plug my phone into itunes it says it cant connect because the phone is locked well i restored my phone twice and set a new passcode the last time and it still wont work . I even deleted itunes and reinstalled it , it dosent work . HELP PLZ !!
I had the same issue. I tried everything unchecking / rechecking, formatting Iphone and restoring from backup etc etc.
In the end it was a simple issue which might of might not help you.
A number of months ago I relocated by Itunes folder to a NAS drive. It appears when I did the last I tunes update Itunes set the destination path of the Itunes media to the default location, the result was Itunes couldn't install music,apps, video until I set the correct destination path.
The bit that confused me was it was transferring some media. This was of course the media I had downloaded since the last Itunes update which had gone to the default location.
I hope that makes sense and is off some help. -
I came home and attempted to power on my iPad2. I can see the backlight but nothing on the screen. When I try to reset by pushing the off button and the power button at the same time I can sometimes see the characters briefly but the screen has lines. Can someone tell me if there is anything else I can do before a trip to the repair shop?
WillIf the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy
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