When I open a photo I saved with PE13, the photo looks good. But when I click on advanced mode, the photo is all pixelated. What is the problem?

When I open a photo file I saved with PE 13, the photo looks good. Then when I click on advanced mode, the photo becomes all pixelated. Any suggestions how to stop this?

The menu selection only shows the other options if you already have a selection active; a selection made with one of the available tools like lasso or quick selection. First select with the tools, then use the menu 'Select'.

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I have just updated to Pages 5.1 and now the templares which I have saved do not displat the header and footer which they were saved with in the previous version. How can I have the header and footer included when I open a template?

I have just updated to Pages 5.1 and now the templares which I have saved do not displat the header and footer which they were saved with in the previous version. How can I have the header and footer included when I open a template?

That is becuase Pages 5.1 has numerous unnounced surprises for the unwary user. Among the surprises:
- it strips out images from headers and footers without warning
- it strips out bookmarks without wanring (yes, all those bookamrks you laboriously put into a document: poof! Gone.)
- it strips out alternating left/right margins, without warning.
There are many more suprises, as you'll see from glancing through these discussions. They fall into two main categories: things that are present in version 4.3 but that are missing in 5.1, things like
-mail merge
-meaningful Applescript/Services support
-non-contiguous text selection
-ability to set defaul zoom
-ability to see comments while editing
-ability to print comments
-ability to read RTF files
-ability to drag in hyperlinked ted from a browser
These about about 90 other features are gone.
Then there are the bugs. Hyperlinks do not reliably export to a PDF file any longer. There have been multiple problems with printing report. Some fonts place stray characters in the headers. Many reports of the program crashing, courrupting files, etc.
Fortunately for you, the previous version of Pages is still on your system. Export any documents you may have created or edited with Pages 5.1 (another great surprise: files created with version 5.1 cannot be read by any previous version of Pages: not just 4.3 but even 5.01!). Then trash 5.1 and use 4.3 until (unless?) it is stable and has a reasonably robust feature set.

I am trying to open a document I saved on a previous version of Pages, but ever since I updated, I get a message: "couldn't be opened: the required index.xml file is missing". Can anyone help me here?

I am trying to open a document I saved on a previous version of Pages, but ever since I updated, I get a message: "couldn't be opened: the required index.xml file is missing". Can anyone help me here?

Check this thread with possible answer from PeterBreis
Pages & Mavericks - "The required index.xml file is missing."
What can I do to open a pages file she I get this message"the required index.xml file is missing" ?

Since I downloaded Apple's latest operating system, whenever I try to open Illustrator I get a message that I need to install legacy Java SE6 runtime and to click "more info" to do this. When I click "more info" I get a blank window. What should I do

Since I downloaded Apple's latest operating system, whenever I try to open Illustrator I get a message that I need to install legacy Java SE6 runtime and to click "more info" to do this. When I click "more info" I get a blank window. What should I do

Hi,
I had the same problem after upgrading to Yosemite. Illustrator CS6 wouldn't open. I got a message saying I should 'install legacy Java SE6 runtime'.
The link didn't work - it lead to a blank page.
So I downloaded Java8 (latest version) from Oracle but didn't install it. Something told me this was not the right way to go (the problem was with Java SE6, not 8). I then called Apple (in the Netherlands, were I live) for help. I got none. The best they could do was blaming Adobe for the problem or me, for not having the latest Adobe CC app. Rubbish.
And then, magic. I tried to open Illustrator again, got the pop up message but this time the link worked. It took me to an official Apple page, with a link to download Java for OS X 2014-001. The problem is now solved.
If curious, this is the explanation Apple gives for the problem:
'Java for OS X 2014-001 includes installation improvements, and supersedes all previous versions of Java for OS X. This package installs the same version of Java 6 included in Java for OS X 2013-005. On systems that have not already installed Java for OS X 2012-006 or later, this update disables the Java SE 6 applet plug-in. To use applets on a web page, click on the region labeled 'missing plug-in' to download the latest version of the Java applet plug-in from Oracle.'
See http://support.apple.com/kb/HT6133 for more details about this update.
See http://support.apple.com/kb/HT1222 for information about the security content of this update.

HT5275 When I download an attachment, it doesn't open in a new window. It goes to my finder, but I must click on an email attachment at least 3 times in order to find it there. Is there a way to change the preferences to simply open attachment in a new

When I download an attachment, it doesn't open in a new window. It goes to my finder, but I must click on an email attachment at least 3 times in order to find it there. Is there a way to change the preferences to simply open attachment in a new window?

http://www.apple.com/feedback/kaywerty wrote:
A rather long winded way of asking if anybody knows if it's possible to have multi-windows open
It's not possible.
Suggestions here -> Apple Product feedback

Trying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.

rying to get Photoshop CS4 functional with Mavericks and an Epson 3880 printer. CS4 fails to send a file to the print queue. Have reinstalled the Epson 3880 driver for Mavericks. All looks good but no file is sent.
Does anyone know how to fix this?

What EXACT version of Photoshop CS4 are you running? You should be on Photoshop CS4 v 11.0.2.
Also run Apple's software update to see whether it offers you the latest Epson update:
Printer Driver v9.33
Epson Stylus Pro 3880, Drivers & Downloads - Technical Support - Epson America, Inc.
MOST IMPORTANTLY: have Photoshop re-create its own Preferences:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

I successfully downloaded Lightroom CC. everything looks good, but it will not open. The circle spins about 2 times and then it just stops and I get nothing. I uninstalled and restarted my computer. I downloaded again. Same problem

I successfully downloaded Lightroom CC. everything looks good, but it will not open. The circle spins about 2 times and then it just stops and I get nothing. I uninstalled and restarted my computer. I downloaded again. Same problem

Have you tried logging out of your CC desktop app, then logging back in again? Quit/Restart won't work, but logging out and back in should. See here: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

I can't open a web page saved with "save page as" from the Firefox (3.6.16) file menu. What gives?

The icons for the saved page appear in the folder selected (e.g., Desktop)--and the default "whole web page" was selected in the "save as" box--but either double-clicking or right-clicking and selecting "open" on either icon leads to zippo. What am I doing wrong?

Do you have any custom DNS settings on the devices that cannot connect?
What happens If you connect to a different Wifi network outside of your home with any of the devices that can't open the website in your home, can you view the website?
If you Ping the website from home what IP address does it attempt to ping?

Every now and then when I log in to hotmail the program will open, all my e-mails are there but I can't open any of them. At the same time everything opens just fine on Chrome. Eventually the problem on Mozilla fixes itself. Suggestions?

Occasionally hotmail will open just fine but I cannot access any of my listed e-mails or files. At the same time everything works just fine in Chrome. Eventually the problem on Mozilla sorts itself out somehow and I can then open e-mail through that browser again. I don't make any changes on my system to correct the problem.

Try the Firefox SafeMode to see how it works there. <br />
''A troubleshooting mode, which disables most Add-ons.'' <br />
''(If you're not using it, switch to the Default Theme.)''
* You can open the Firefox 4.0+ SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. <br />
''Don't select anything right now, just use "Continue in SafeMode."''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
'''''If it is good in the Firefox SafeMode''''', your problem is probably caused by an extension, and you need to figure out which one. <br />
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

PSE 13 opens normally, but when I try to Open a file, nothing happens. [was: The problem just occurred out of the blue yesterday.]

PSE 13 opens normally, but when I try to Open a file, nothing happ ens. The Editor screen just stares back at me as if I had done nothing. Should I uninstall/reinstall?

When I do that, the only option I'm given for opening a file is "Open". not
"Open With". Right clicking on a jpeg file and clicking on Open opens the
file in Irfanview, which is the File Association for opening jpeg files. I
suppose I could change the File Association. I'll try it now.
OK, I changed the File Extension Association for .jpg and .jpeg files
to the PSE 13 Editor .exe file shown in my c:/Program Files folder, so now
clicking on any .jpg or .jpeg file opens the Editor, but again, as before,
the clicked on file does not open. It opens fine when associated with
Irfanview (opens in Irfanview, of course). And when associated with PSE
13, the PSE 13 Editor opens and appears to be ready to "receive" the
clicked on file, but nothing happens.
*Learn how easy and rewarding it is to **help a child living in poverty:
www.hopeforafamily.org <http://www.hopeforafamily.org/>. *

When I start using my yahoo mail account , I can't send / forward mail but with IE the problem just vanished

I have been using Firefox since last couple of months and initially I was happy but recently with the issue I have highlighted , taken help of Yahoo but could not be resolved. When I have gone back to IE , the problem has been resolved .

Sorry, I have no idea what you mean by '''"The Java plugin has created a time unfriendly issue with my e-mail account, I can not open or send any e-mail without using this plugin,"'''.
If you think your problem is caused by the Java plugin, you should visit the Java support forum for assistance.
http://forum.java.sun.com/index.jspa
If you could explain what you mean by '''"time unfriendly''' issue with my e-mail account", maybe we'll be able to help you solve that issue.
It might be helpful for us if we knew exactly which web-mail provider you are using. It seems strange to me that viewing or sending web-mail would actually "need" Java for operation, its more likely that some other item on the web page needs Java to run some advertising or other garbage that isn't a necessary part of the web-mail functionality you want to use.

The OE New Message box does not open when I click on an email address in Firefox. This is not a problem when I use MS Explorer. How can I fix it?

OE is set as my default email in both Firefox and Windows XP. When I click on an email address on a website within Firefox the OE page comes up but the OE New Message window does not open. When I go to the same webpage using MS Explorer and click on the same email the OE New message does open. Is there a bud in Firefox that prevents the OE New Message from opening? Is there a way I can fix it?

See this:
[http://support.mozilla.com/en-US/kb/Changing+the+e-mail+program+used+by+Firefox]

I'm unable to open my email how do I fix the problem

I get this message when I attempt to open my email: "There appears to be a problem loading the email."
How do I fix the problem?

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
'''Note:''' This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
*Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
*Under "Time range to clear", select "Everything".
*Now, click the arrow next to Details to toggle the Details list active.
*From the details list, check Cache and Cookies and uncheck everything else.
*Now click the Clear now button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Also see:
[[Problems with email and how to find help]]
Moreover, try Reset feature
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
* Go to Firefox > Help > Troubleshooting Information.
* Click the "Reset Firefox" button.
* Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
* Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.

Halfway through downloading photos my computer died and now my photos are all gone, what do I do?

I found all of my photos on my hard drive but when I attempt to import them to iPhoto it says unreadable files.

What do you mean your computer died? Did the hard drive fail? Did you just run out of battery? What? Your best solution for either scenario would be to restore you backup copy of the library made just before the problem happened.
Otherwise if it was just a battery that ran out of juice try the following:
make a temporary, backup copy (select the library and type Command+D) and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start with Option #1, followed by #3 and then #4.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
If the hard drive failed then you will definitely need to have a backup copy to recover your photos.
OT

Help with Importing psd's, looks good in viewer, but not in canvas...

I have been searching for threads related to this issue, and this is what i've come up with...
It is my sequence settings, the picture looks great in the viewer but not in the canvas, as soon as i put it in the timeline, it goes blurry almost. I tried changing my settings to HD 16:9 and the picture looks great, but I need standard (NTSC DV 4:3), does anyone know a way around this? I can do it in Avid fine, why am I having such a hard time in FCP?
Thanks
P.S i have tried changing my image size in photoshop to 720x480 and 720x540 and it doesn't seem to make a difference.
Jana

The canvas is a low resolution proxy.
What does your sequence looking like on your NTSC production monitor?

When I open a photo I saved with PE13, the photo looks good. But when I click on advanced mode, the photo is all pixelated. What is the problem?

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